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Holiday Inn Express & Suites Downtown Ottawa East

235 King Edward Avenue , Ottawa, Ontario K1N 7L8

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 113 reviews
88%
Recommend This Property

Ratings Breakdown

113reviews

  • 5 Stars
    63
  • 4 Stars
    36
  • 3 Stars
    4
  • 2 Stars
    5
  • 1 Stars
    5

Friendly Service

By

November 08, 2019

The staff are were friendly and helpful with our questions on ideal and interesting places we should visit during our time in Ottawa. The hotel is nice and clean although it is located in the area with many homeless people insight. However, we felt safe staying at this hotel.

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tout était parfait,

By

November 07, 2019

10/10, tout était parfait, propre, confortable.
le déjeuner est parfait et en plus avec une variété et une fraicheur incroyable. Seul ombre, un manque de personnel qui parle français.

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If you want somewhere clean and friendly downtown Ottawa .

By

November 06, 2019

New hotel in 2019 . Very clean . Underground parking .
Breakfast included . Great staff .
Our 2nd time here and we will be back .

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Note salée

By

November 05, 2019

Dans l’ensemble, les prestations sont appréciables mais l’hôtel a débité par erreur deux fois le montant des nuitées et ne m’a jamais remboursé la totalité (sans parler des frais bancaires afférents)
Dommage

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Bon rapport qualité prix

By

November 01, 2019

Hôtel bien situé. Tout était parfait. Je retournerais à cet hôtel à n'importe quel moment.

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Parking Issues

By

October 30, 2019

Only problem was availability of parking. We had drove 8 hours to meet up with family that had arrived from Paris France on our day of arrival to Ottawa to be told at check in that there was not anywhere for us to park. We were exhausted from traveling and was looking forward to our room. The hotel is located in not a great area of Byward Market with a homeless shelter across the street. Not having enough parking for guests was shocking. We had reserved 2 rooms for our family and only had one vehicle that required parking. However the front desk staff were wonderful and
so very helpful in helping us find suitable parking for the night and we’re able to get us on site parking for the remainder of our stay after the first night. Koodos to these girls working that evening. They were awesome!!!

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Excellent Hotel

By

October 23, 2019

club

This is a brand new hotel. Everything was beautiful and very clean. Delicious assortment of breakfast buffet items!

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Great value for affordable hotel

By

October 22, 2019

club

Found the facility to be a great surprise in the downtown core for its modern and clean features.

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Best Staff. Best Pillows. Happy Experience.

By

October 21, 2019

club

Great experience :)

Only thing we didnt overly enjoy the food but it was definitely edible.

Staff was informed that we didnt have large towels and someone delivered them to the room moments later. All staff went above and beyond to make sure everything was going smoothly.

We enjoyed ourselves so much we have booked another stay, which we booked 1 hr after leaving the hotel.

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Most functional hotel

By

October 18, 2019

I'm a hotel worker by trade, so I always see little shortfalls and cleaning issues, but not with your hotel!
It was very very clean, the most functional room I've ever stayed in, every detail was right in the room. The black out drapes, usb ports, dimming light, area to open and leave your luggage, coffee bar, microwave, it was all perfect. And clean. I didn't see one thing I could report on to the housekeeping supervisor.
My family and I loved the breakfast, the staff were attentive and overall very kind to my small daughter.
The business center was great, I opened my email and printed my tickets, in minutes and for free.

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Excellent stay!

By

October 15, 2019

Seamless checkin and checkout...no wait time...great location and friendly staff.

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Close to the market

By

October 13, 2019

Check in was a bit slow, only one person available . But we were early and pleased to be in the hotel.
Loved the closeness to the market.

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