 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property
Overall Experience 4.4
88%
Recommend This Property
|
clean but elevator not good
ByKDK48
May 20, 2022
room is clean and comfort bed. But air conditioner is too noisy in the corridor. Inside the room air conditioner is also noisy when the engine start. The worse is the elevator. One is not working in the morning when lots of people checking out and having breakfast. The other elevator the button light not working properly from time to time. The elevator does not stop when it goes down in the morning. Have to go in when it is going up.
Comfortable Stay, Excellent Breakfast, Front Desk Manage was very Rude
ByKhurram-Canada
May 10, 2022
We called before confirming the reservation as we were in Ottawa for a day only, Hotel confirmed 2 pm check out.
Check inn was smooth, we got in late at 10,30 pm room was clean, beds were comfortable, Front Desk staff confirmed late check out was ok for 2 pm.
Breakfast was excellent, a lot of variety, clean, hot and fresh, staff was on hand and friendly
Confirmed again in the morning before leaving hotel and now front Desk manager Mr. Makeen immediately refused check out at 2 pm, told him we confirmed before making the reservation and while check inn, he was rude and determined that we must check out at 12.30, told him we are Diamond Elite customers, he said he said 12.30 so it is 12.30 didn't wanted to budge at all.
It could have been put inn nicely but this gentleman wasn't trained to do so.
Would definitely think twice before staying at this location.
Comfortable room
Bysoph08
April 27, 2022
Comfortable room and nice hotel. The area isn’t the greatest, however it is better when you walk more into town.
A nice hotel choice in East Ottawa
Bysmartson
April 21, 2022
The overall experience in my first stay here is good. I found the bedding specially clean and comfortable, so good that I wish to have the same at home. One of the convinence of the Express chain is the included breakfast. Eventhough the menu are similar among the Express, this hotel makes them a little more enjoyable. The eggs and sausages were done just right and tasteful. Some other Express made them too dry or tasteless (I've been to many).
The underground parking is convenience given there isn't other parking choice in the area. But the $25 per night fee is more than what I expected.
Expecting something better
ByRicardo O.
March 18, 2022
I went to Ottawa for business and stayed at this hotel for 3 nights.
The room and the breakfast were Ok, but I had two issues:
1. The A/C on the 9th floor was extremely noisy. I could hear it from my room.
2. The parking lot: they charge you 18 USD / night to use their 3 levels underground garage. The space between parking places is super tight, and there are not enough spots to park. If you arrive late (9:00 pm), you will need to park in an open garage located 2 blocks away from the hotel (5 USD until 6:00 am).
For sure, I won't stay at this hotel if I have to travel again to Ottawa.
Great Staff
ByWe the North
February 10, 2022
During very difficult times, (covid) the staff was great, place was very clean. Hotel was at full capacity, so elevators took a bit longer than normal. There are only 2 and it’s connected to the underground parking garage… which is convenient, but made for longer waits.
Great service and very clean.
ByPurple
December 19, 2021
I love our stay here with my family. The room is super clean and comfortable.
Awesome stay
ByLuis D.
December 18, 2021
Hotel location was great for my business trip. Excellent bed and pillows, had very good sleep. Hotel’s staff was very friendly and professional.
Excellent
ByJess
December 18, 2021
Comfy bed, clean, amazing breakfast. Super friendly staff. Newer clean building. Lovely view from our room. Lots to see. Homeless shelter around the corner, but had no issue.
beds are comfy
Bysara
December 14, 2021
i was very happy,just wish more items available in washroom plus towels
Great Rooms and amenities
ByTete
December 08, 2021
Excellent and comfortable room. Very cozy amenities (swimming pool) for the kids to enjoy.
Great experience
ByAmina
December 06, 2021
Great experience, Clean spacious rooms and bathroom. All covid protocols followed especially during breakfast. Pleasant staff