 Guest Reviews
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88%
Recommend This Property
Overall Experience 4.3
88%
Recommend This Property
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Friendly Service
ByTimmy
November 08, 2019
The staff are were friendly and helpful with our questions on ideal and interesting places we should visit during our time in Ottawa. The hotel is nice and clean although it is located in the area with many homeless people insight. However, we felt safe staying at this hotel.
tout était parfait,
Byjobizz
November 07, 2019
10/10, tout était parfait, propre, confortable.
le déjeuner est parfait et en plus avec une variété et une fraicheur incroyable. Seul ombre, un manque de personnel qui parle français.
If you want somewhere clean and friendly downtown Ottawa .
ByBliss
November 06, 2019
New hotel in 2019 . Very clean . Underground parking .
Breakfast included . Great staff .
Our 2nd time here and we will be back .
Note salée
ByFramboise83
November 05, 2019
Dans l’ensemble, les prestations sont appréciables mais l’hôtel a débité par erreur deux fois le montant des nuitées et ne m’a jamais remboursé la totalité (sans parler des frais bancaires afférents)
Dommage
Bon rapport qualité prix
Bytfsmith
November 01, 2019
Hôtel bien situé. Tout était parfait. Je retournerais à cet hôtel à n'importe quel moment.
Parking Issues
BySarah
October 30, 2019
Only problem was availability of parking. We had drove 8 hours to meet up with family that had arrived from Paris France on our day of arrival to Ottawa to be told at check in that there was not anywhere for us to park. We were exhausted from traveling and was looking forward to our room. The hotel is located in not a great area of Byward Market with a homeless shelter across the street. Not having enough parking for guests was shocking. We had reserved 2 rooms for our family and only had one vehicle that required parking. However the front desk staff were wonderful and
so very helpful in helping us find suitable parking for the night and we’re able to get us on site parking for the remainder of our stay after the first night. Koodos to these girls working that evening. They were awesome!!!
Excellent Hotel
ByRosemary
October 23, 2019
This is a brand new hotel. Everything was beautiful and very clean. Delicious assortment of breakfast buffet items!
Great value for affordable hotel
ByHot Rod
October 22, 2019
Found the facility to be a great surprise in the downtown core for its modern and clean features.
Best Staff. Best Pillows. Happy Experience.
ByAllison
October 21, 2019
Great experience :)
Only thing we didnt overly enjoy the food but it was definitely edible.
Staff was informed that we didnt have large towels and someone delivered them to the room moments later. All staff went above and beyond to make sure everything was going smoothly.
We enjoyed ourselves so much we have booked another stay, which we booked 1 hr after leaving the hotel.
Most functional hotel
ByLlgrc
October 18, 2019
I'm a hotel worker by trade, so I always see little shortfalls and cleaning issues, but not with your hotel!
It was very very clean, the most functional room I've ever stayed in, every detail was right in the room. The black out drapes, usb ports, dimming light, area to open and leave your luggage, coffee bar, microwave, it was all perfect. And clean. I didn't see one thing I could report on to the housekeeping supervisor.
My family and I loved the breakfast, the staff were attentive and overall very kind to my small daughter.
The business center was great, I opened my email and printed my tickets, in minutes and for free.
Excellent stay!
ByJJwanderer
October 15, 2019
Seamless checkin and checkout...no wait time...great location and friendly staff.
Close to the market
ByBrenda
October 13, 2019
Check in was a bit slow, only one person available . But we were early and pleased to be in the hotel.
Loved the closeness to the market.