 Guest Reviews
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89%
Recommend This Property
Overall Experience 4.4
89%
Recommend This Property
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Byardmore
December 25, 2021
really nice stay
Bonnie does great work and deserves a raise
front desk is very helpful under difficult circumstances
Stacy has really done great work, gets along great with staff
Friendly and competent staff
Byfamsamos1
December 24, 2021
This hotel is having challenges during it's renovation, but the staff is excellent and supportive. When problems arise, they immediately address them.
Great and awesome
ByRachel
December 15, 2021
My Husband and I had a great time. It was during renovations but nothing, Stopped the great hospitality in service from the staff and the rooms were awesome. They also gave away a lot of free snacks I really enjoyed myself and the breakfast was epic.
Excellent
Bystone cold
December 13, 2021
This is a great place once the renovation is done it will be perfect
Wonderful Staff
ByTeribbw
December 12, 2021
All the staff here are amazing! Bonnie that helps with breakfast is the sweetest most helpful employee I have ever encountered. She is one in a million.
I am coming and staying once a month as I am on a government board that requires me to be there. I want to keep staying there as I love the staff and the beds. The only problem I have is in the gym the AC/Heat unit pushes out air that smells like mold. It is a significant smell. I exercise every day before meetings and it is very important for my physical and mental health but the smell concerns me for my health. Could you look into fixing this before my next upcoming stay in mid-January? Thank- you for your consideration on this.
When simple things go wrong
ByPatsy
December 04, 2021
Checked in on-line and requested a mobility assist room. When I arrived, there was no reservation and I was asked if I was at the right hotel. When I produced my printed confirmation, magically I had a room. Room had no hot water in tub/shower. sink worked fine but I could not take a shower. Reported this to management with not action taken. Worst stay I have had in 30 years with IHG hotels.
Friendly management
ByJenz
November 29, 2021
I love the hotel, always stay when in town. They are going through construction right now, elevator is currently out last few stays. I had to call for cleaning, and fresh towel service. More likely to return after construction is completed.
a nice stay
Byaelugo117
November 23, 2021
The hotel is currently under renovations but that didn't stop us from having a comfortable stay.
Nice Hotel
ByAshley
November 22, 2021
The stay was pleasant and the facility was well kept.
Friendly staff
ByBK Otto
November 21, 2021
The hotel was under renovation and not typically the experience I have had in the past with the brand. The staff made me aware before arriving of the elevators not working and room availability on the 3rd and 4th floors only. I would expect that after renovations this location will be improved.
Convenient location
ByTbacon251
November 20, 2021
Convenient location relative to the airport. The hotel was under construction and the elevator was out. It would have been nice to know that before I got there. Regardless of that...nice hotel and would come back. The employees were nice and helpful.
Enjoyable stay
ByMocha
November 10, 2021
My one day stay at the hotel was very enjoyable even though the second floor was under renovation and the elevator was out. I was still able to get a room on the first floor manager and staff was excellent.