 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property
Overall Experience 4.5
92%
Recommend This Property
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Recommend this property
ByRobM
July 19, 2017
Front desk staff is friendly and accommodating and went above and beyond. Pool area is excellent. Breakfast was simple and exactly what you need. Overall a positive experience and I would recommend this property!
Great place
ByPorter
July 17, 2017
This facility was a very clean and comfortable. Staff was very welcoming and kind. Looking forward to next stay this week.
Comfortable, clean
ByCincinnati84
July 14, 2017
In for a wedding. Our group enjoyed catching up in the breakfast room and at the pool. The variety of options and quality of breakfast was really outstanding for a hotel. The rooms were comfortable and clean. The staff was friendly. I can't complain.
Good Overnight Stay in Richmond Area
ByWindmill Mom
July 10, 2017
I picked this hotel for it's proximity to the Richmond area and botanical gardens. I prefer a hotel that offers breakfast, and this one was just right. We stayed here for a quick overnight and would choose this property again.
Not a good place to stay
ByMajormom101
July 05, 2017
4 different rooms. The 1st room someone had been smoking in. The front desk was aware they had a issue with some construction workers smoking in the rooms (per the front desk) The 2nd room the air conditioner did not work. The 3rd room the air conditioner worked for only one night and I had to change rooms again. Not only did they not try to compensate me, they actually charged me an extra $4 for the 2nd night. I was not paying for the room, therefore I was not looking for a free night, I just wanted a smoke free comfortable room.
Pet friendly, but, you'll pay.
ByVeggieHugh
July 05, 2017
Warning: Property says there is a 50.00 pet "deposit". It is a 50.00 pet FEE. Per stay, not per night though. If you stay two, three, etc nights, it's still fifty bucks.
Website says it is a "deposit". Very good property otherwise.
This hotel was great
ByDeb21
July 05, 2017
Easy on and off highway access, the new key cards that just hovered over the lock to open, dinner options within walking distance, and a clean room with small fridge for food items. The only drawback was our room was right outside the pool. It was hot, and there were folks using it. I'm sure if I had asked for a different room, the staff would have made that happen. But long drive and we were tired enough that it didn't matter. This will be our new overnight stopping point on beach vacation travels
Great service
ByMalaina
July 05, 2017
The room was very clean and tidy. I had one of the best sleep staying there
What you would expect
ByGust411
June 30, 2017
This hotel location is located very close to the RIC airport which makes staying here very easy for those that have an early flight out or want to stay close to the airport. It has all the expected comforts of a Holiday Inn Express. Plenty of food delivery options nearby. Rooms are slight dated, but in good condition. Basically, everything you'd expect out of a HI Express hotel.
Do not book
ByLJB09
June 28, 2017
The staff is great. They were helpful and kind. We had to leave early and they were gracious. The hotel itself is not in a good location. The bathroom was not clean, I could tell where they did not scrub. The wallpaper was peeling, the carpet was dirty... I have stayed at many IHG locations and this one is subpar.
Short Pump
ByTop23
June 28, 2017
Not a great stay...but was taken care of properly!!!
Short Pump Stay
ByJJ Turn
June 28, 2017
Convenient to Interstate, close to shopping. Friendly staff, good breakfast selection.