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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 417 reviews
93%
Recommend This Property

Ratings Breakdown

417reviews

  • 5 Stars
    273
  • 4 Stars
    97
  • 3 Stars
    19
  • 2 Stars
    20
  • 1 Stars
    8

Not a nice place

By

July 24, 2017

It was the welcome. Front desk girl was concern with her personal call than us. I needed something like a cork bottles opener and she send me to the store to buy one. You needed something and the front desk was alone.

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Affordable Option for Region

By

July 24, 2017

When looking at the Monterey/Carmel area, this was the most affordable in the IHG brands. The hotel itself is very clean, the staff was helpful, and our room was very comfortable. Breakfast options were plentiful.

One negative about this was that I felt a bit intimidated in the surrounding area, and all of our destinations (Monterey, Carmel, Point Lobos) were a 30-45+ minute drive away. However, considering we had a rental car, we managed to get around with no trouble. The surrounding area, was extremely rural. Besides the In & Out and McDonald's next door, there isn't much to see or do in the immediate area.

The other negative was that the Wi-Fi was practically nonexistent. We relied on our phone data plans the entire time to have service in the hotel.

Other than that, I would definitely recommend this hotel & all HI Express locations because of the awesome breakfast!!

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Cama comoda y servicio excelente

By

July 23, 2017

club

Muy limpio comodo y exelentes instalaciones, la alberca bajo techo exelente

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good value

By

July 23, 2017

club

there were problems with the first room actually not being made up but staff got me into a clean room within 30 minutes, the eventual room was clean and large and the bed/bedding very comfortable. It is just good value. overall decoration and furniture were acceptable. It is definitely worth the price and everyone, except the breakfast worker, seemed very accommodating.

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Comfortable beds. Good location

By

July 23, 2017

club

I was part of the SLH Sommeliers group. Gwen was our host who did a fantastic job. Please continue to work with her

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Great stay

By

July 20, 2017

Super clean and smells good. Friendly staff especially front desk. Indoor pool was a must in my family's book, wish there was more lighting though especially at night. Always appreciate the free breakfast, the choices were okay. The food had a much better taste vs the one in Morgan Hill. The wifi however barely worked and our room was located on the 1st floor, needs improvement. Overall, great stay if you don't mind the 30 minute drive to Monterey.

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Bathroom sink not draining.

By

July 18, 2017

Would have been nice if the front desk had someone to come up and check out the sink when we called them. There was NO ONE available and our sink was never fixed, therefore having to brush our teeth in the bathtub.

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Family vacation

By

July 11, 2017

Good stay. Room is clean and staff are very friendly. Highly Recommend!

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Fantastic Service and Excellent Beds

By

July 08, 2017

club

Our family enjoyed the service and accommodations. Everyone slept well and the breakfast was enjoyable.

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Great stay

By

July 07, 2017

club

Just a 1 night stay, but hotel is very easy access on-off Highway 101..in between several other hotels and near a Denny's restaurant.
Looks recently remodeled; clean, inviting rooms, though our room needed more light (lamps)..and positioned in different places (i.e. next to each side of the bed.)
Very comfy, firm beds..soft pillows...very friendly staff and great HOT breakfast in the a.m. with a multitude of choices!!
Indoor pool was OK, as indoor pools go..water was good temp..not cold.
Very recommended as a comfortable stay..though for me..a little over-priced, but what I paid was the going rate elsewhere as well.

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Very nice place to stay

By

July 07, 2017

This is a great hotel that's very clean very courteous very nice the pool and the amenities are very great and the breakfast is substantial as well as having a variety the beds are comfortable for the most part and it's very close to Monterey perfect place for a little vacation

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Great stay between San Francisco and LA

By

July 07, 2017

club

Travelling from San Francisco to LA on Friday, found this is a perfect place to stay on the road. Fast check in and check out process. Nice breakfast and staff. Comfortable room.

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