 Guest Reviews
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93%
Recommend This Property
Overall Experience 4.6
93%
Recommend This Property
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Best Stay
ByRed Head Roamer
May 03, 2021
This hotel was the perfect location near food and shopping and it was very clean and quiet! They also have a great indoor gym!!
Home away from home
ByHappy always
April 26, 2021
I have been coming to this hotel for a little over a year and I would gladly recommend this hotel. The staff is friendly, and work hard to make you feel at home. I will keep coming here.
Comfortable stay
ByGatt
April 25, 2021
Hotel has well lit parking lot. Comfortable beds and clean rooms. Bathroom was clean and serviced daily. Breakfast options where somewhat limited, but cooked and handled properly.
Santa Clara Holiday Inn
ByLiz1212
April 20, 2021
We have stayed there multiple times during my visits here. I keep coming back. So they must be doing something right
Everything is great except
ByMichealscott
April 16, 2021
Everything is great only thing is that I wish room service wouldn’t rush us to leave fast
Great service
BySein
April 04, 2021
Great customer service the only thing that I would change is the breakfast they should have the option to change it daily I don't like to eat the same for a whole week
Excellent hotel
ByXnyprincess
March 31, 2021
Location and safety are important to me. I felt very safe. Can walk to large shopping center that has everything.
Room was large and bed very comfortable. I will definitely stay here again
Excellent experience
ByEddie559
March 31, 2021
Very comfortable beds and such a great experience for my family and I. Very good customer service. Highly recommend
Don't trust Kayak - not pet friendly
ByDougie
March 23, 2021
When I selected this hotel, I did so because it appeared during a search of pet friendly hotels in the area on Kayak. I was traveling with my two smaller dogs, who are both pretty well behaved. I clicked over to the IHG web site, booked the room in a hurry, and drove over to check in.
I checked in and walked my dogs through the lobby. About an hour later I got a call from the manager, who informed me that pets weren't welcome at this HIE. She was nice and not confrontational at all. I contacted Kayak and they corrected the listing; this property no longer appears in Pet Friendly listings for the area.
My single biggest issue with the experience is that I entered the hotel with my pets in full view; rather than informing me before I got to the room that pets weren't welcome, the manager waited for quite some time before calling to me tell me. This meant that instead of being able to correct my mistake immediately, before the dogs had been brought to the room, I incurred both the one-night stay cost and an extra $150.00 "pet cleaning charge", which couldn't be explained to me other than vacuuming a little more.
I didn't find this a good experience - I'd have been happy to find other accommodations for my pets or to stay at another hotel if I'd been alerted at the time the dogs walked right through the lobby with me, saving me $150 - instead, the manager waited over an hour to contact me and I elected to leave the hotel early to reduce the amount I'd spend.
Clean safe and quiet
ByBen1958
March 22, 2021
Great location for my travel. Clean friendly staff.
Great value for money
Bykj123
March 09, 2021
This hotel is located close to very good restaurants. The breakfast options were really good. They've maintained good cleanliness and have really great service.
I highly recommend staying at this place.
Comfortable bed and great services
Bysweetchery
March 08, 2021
I love everything about this hotel their room are super clean breakfast is sooooo sooooo good their staff very very friendly