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Holiday Inn Express & Suites Texarkana East

5210 Crossroads Parkway , Texarkana, Arkansas 71854

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.3

based on 929 reviews
84%
Recommend This Property

Ratings Breakdown

929reviews

  • 5 Stars
    581
  • 4 Stars
    165
  • 3 Stars
    73
  • 2 Stars
    68
  • 1 Stars
    42

Best hotel experience we've ever had.

By

December 27, 2019

I tried really hard not to give them a perfect score in EVERY single area, but I honestly couldn't think of anything about our stay that wasn't perfect. Friendliest staff ever, even working on Christmas Day. Excellent, clean, comfortable room. Wonderful bed. Perfect place to stay. I wish every motel stay could be this fantastic everywhere!

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Comfortable and clean

By

December 26, 2019

club

I really enjoyed my stay. The room was very nice and clean and the bed was comfortable. I recommend this property.

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Would not recommend

By

December 25, 2019

club

The water pressure in shower was terrible. The room smelled like mildew. There was no trash can in bathroom. The shower had no conditioner.

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Good hotel, beds too hard

By

December 22, 2019

club

The breakfast was good, the staff was very helpful, the room was clean, but the bed was so hard I was in pain for hours after.

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1 night

By

December 17, 2019

club

Clean but had a very musky smell, staff was very nice, breakfast ran out fast and was not replaced

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Well Rested

By

December 07, 2019

I absolutely loved my stay. The staff was quite attentive and responsive. I was greeted with smiles by everyone. The breakfast service and selection were great. I am definitely glad I choose this hotel for my trip.

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Nice hotel

By

December 03, 2019

We stay here every time we are in town. This time there was a hot water issue. We informed the front desk the next morning. They apologized and was going to inform maintenance. Give us extra points for our inconvenience.

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Mildew and No Hot Water

By

December 02, 2019

Stayed here over the Thankgiving weekend and the service was ok. Its hard to rate service high when the quality of the stay was so poor. My first room I was assigned the mini fridge was leaking and it reaked of mildew. The second room has no hot water, mind you it was cold this visit.

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Was not up to par

By

December 01, 2019

We had several things broken in the room including the TV and outlets. I brought this to the clerks attention and she said she would speak to the manager about it. We heard nothing. The hotel was short staffed. The desk clerk was managing the breakfast buffet in the morning and everyone was waiting in food. Lots to improve on at this location.

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Great Room, Terrible Breakfast, check in stafff Great

By

December 01, 2019

club

The room was nice for the price. The breakfast was awful. The seemed to be out of a lot of items. Such as Pancakes and large plates. The front staff was very friendly and professional. Ashlyn did a great job.

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Nice stay. Good food choices for breakfast.

By

November 25, 2019

club

I have stayed here before. Will stay here again. Unfortunately, when I arrived to my room, the door was propped open with the latch. The room had a vague rotten smell and all the drawers were pulled open. Once the air system was turned on, the smell disappeared. The rest of my stay was perfect. They had omelets and biscuits and gravy, my favorites!!

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Not clean!

By

November 24, 2019

Staff very friendly. Facility not clean. Was very disappointed. Room smelled. Toilets not been cleaned in front desk area, swimming pool area and room.

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