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Holiday Inn Express & Suites Texarkana East

5210 Crossroads Parkway , Texarkana, Arkansas 71854

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.3

based on 810 reviews
85%
Recommend This Property

Ratings Breakdown

810reviews

  • 5 Stars
    519
  • 4 Stars
    142
  • 3 Stars
    62
  • 2 Stars
    52
  • 1 Stars
    35

Not Terrible, Not Great

By

May 20, 2019

This was a 5 day business trip. I typically travel with a suit and 5 shirts and hang them up when I get into the room. There were 3 total hangers. The next morning, I go to iron a shirt, there is no ironing board so I iron on the bed the best I can. I mention it to the front desk staff. Then I go to the breakfast line to get some coffee, there is only hot water in the pot. When I get back after my day, there is no ironing board. I go down to the front desk and mention it to a different front desk person. She tells me she doesn't think any of the rooms have them (???). A second person comes up and I mention the ironing board, she goes off for awhile and comes back with a table top ironing board, which is better than nothing.

The air conditioner rattled like an old diesel. It was comfortably cool though. The trash got emptied one time during my stay. I saw evidence that the floor in my room had not been vacuumed prior to my stay. There was a plastic tab that breaks off the tag from new clothes that was on the floor near the desk. Not in a corner, easily accessible by a vacuum. I did not buy any new clothes during my trip so it couldn't have been mine. The floor in the elevator was consistently sticky.

I had to have my room key re-keyed each evening of my stay. I did not have the keys near my phone or anything else that could have interfered with them. I've been travelling for years, this has never been an issue.

The overall impression was of ownership being cheap. The staff said all the right things and sounded sincere but came through about half the time.

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