I had a great experience checking in the hotel and as an ambassador club member was surprised by little things such a note pad and a little scratchie to reveal a 'prize' mine ended up to be 15% off
Staff were somewhat not very helpful. I was in a rush and they didn't seem to care even after I expressed it to them. Also when asking for help it seemed like they were forced to be nice. This was a couple of customer facing staff.
Apart from that, had a great experience at their restaurant for dinner.
The room itself is ok. Baths were small and narrow. Hit myself a number of time getting in and out the shower. The dial to the speakers in the bathroom was broken. The bath scale didn't have a battery.
All in all, doesn't live up to the brand, as such I don't recommend the hotel to anyone. [Less]