Rated 4.0 out of 5 by 26
Rated 5.0 out of 5.0 by Chronarchs A Week in Houston, Texas (Willowbrook)...
As far as the hotel goes, it is a good example of a well-kept Candlewood Suites. Everything was 'as expected' and clean. The staff was very friendly and went above and beyond the 'call of duty'. The best part of any Candlewood Suites is their laundry. If you travel 100% of the time as we do, the laundry facilities are a huge issue. Theirs were clean and well maintained. The driers took a little longer to dry but since they were free, we just put them through a second round and everything came out perfect.
Our big issue with our visit was not the fault of the Hotel. The 800 line lost our reservation, despite us having a confirmation number which they could verify. What we expect happened was the attendant on the 800 line did not understand English well enough enter our names correctly so they wouldn't honor the reservation because the name didn't match, despite the credit card on the reservation was verified as ours. By the time they canceled that reservation and entered a new one, we lost our room. After requesting a supervisor and being hung-up on three times in at attempt to talk to a supervisor, we finally got them to book us a room. Without making it clear, they then booked us into two rooms, NOT the room types of our choice, requiring us to change rooms during our visit.
We were very irritated that our reservation was lost and then, after an 18 hour drive, were asked to change rooms early the next morning. So much for being Platinum members!!! It does little good.
The only saving grace was the staff who offered to help us move and was very nice. This was not their fault on any level. They were upset over having to ask us to move and tired their best to help us through the uncomfortable procedure. My wife is handicapped so moving her again, after an 18 drive, was not easy.
In short, the hotel was very good and we will stay there again when we go back down to Houston (Willowbrook) but I would definitely call the hotel directly and not mess with the reservations people who are incompetent and rude at best. We have stayed months at a time with Candlewood but have always called the hotels directly to make arrangements, we will not be using the reservations line again.
March 9, 2014
Rated 4.0 out of 5.0 by duke1944 Holiday stay
Staff was friendly and helpful. Although small the room was clean and comfortable. Location could have been better as traffic was terrible (Holidays) and crazy. The bed could have been positioned better as it was very difficult to get into from one side. There is no continental breakfast offered, only coffee in the small lobby "store".
December 31, 2013
Rated 5.0 out of 5.0 by rrellis02 Wonderful
This is the second time my husband and I have stayed at your hotel. We will always stay there because it is so clean, comfortable, and reasonable. My children live in Houston and we come for an extended stay every two years. The only thing I could say that would improve your hotel is lights on the sign on the street. It is a little hard to find at night. One big plus on this stay is you have changed the laundry so that I do not have to find quarters. A BIG thumbs up!!!
December 20, 2013
Rated 5.0 out of 5.0 by Albran Perfectly Executed
Our stay was handled perfectly! Not only is the hotel immaculately maintained, but the staff is friendly and very attentive. We were promptly greeted when we walked in the door. Check in was smooth and all paperwork clearly explained. There were even well maintained bell carts to use. When we had an issue with the ac unit in our first room the manager was quick to get us a new room, bring our new keys up to us, and provide us with reward points for the inconvenience.
December 4, 2013
Rated 1.0 out of 5.0 by maolca The room smells like garbage
With all my respect, I would like to express my experience due to my LAST stay at CANDLEWOOD Suites. I was on room number 300, this room stinks very hard. I asked to change me to another room but the front desk told me that the hotel was full. I asked for a refund but this was imposible, so asked for a deodorant to minimize the odor but it wasn't enough (2 nights)
However, other Candlewood Suites close the airport on Tollway 8 at Houston smells pretty much the same #2 nights).
Now I know why Candlewood suites have available rooms when no one else haven't.
Unfortunally this hotel is very pretty on the outside but garbage in the inside.
November 18, 2013
Rated 4.0 out of 5.0 by RoadWarrior76 comfortable stay.
Comfortable stay. Clean, quiet, friendly and reasonable price. No platinum elite or priority rewards recognition.
November 18, 2013
Rated 4.0 out of 5.0 Nice
Great staff and good facility, all the way around.
November 3, 2013
Rated 5.0 out of 5.0 by heidixx Very Clean and comfortable Beds.
Let me start by saying I was in town to decorate a nursery, so I checked in left and went to work. Got into my room 126 around 1130. Only to find out I had NO hot water. I called down to desk and she immediately offered me another room on the 2nd floor. She went with me to check and make sure the hot water was working, and it was. So I got my hot shower and proceeded to go to bed. Nice clean soft sheets, cold room, quiet, comfortable bed. Good night sleep makes for happy customer. I will return.
September 25, 2013
Rated 5.0 out of 5.0 by Erica21 MY EXPERIANCE
AMAZING EXPERIANCE!!! I DO RECOMMEND the front desk afternoon girl was so nice and such a great greeter. The housekeepers were so helpful. My room was clean and neat I felt like I was home. I was very happy I booked my stay at Candlewood suits and I will most certainly will use again.
September 6, 2013
Rated 5.0 out of 5.0 by Stangfreak Made me feel at home.
I would definetly recommend this place to everyone. Friendly courteous staff and always greeted with a smile. I hope to return to stay at this hotel again someday.
September 5, 2013
Rated 5.0 out of 5.0 by jnmcali Great Hotel
My friend and I recent made a trip to Houston Tx,figured we'd experience something a little different since we're from California,and we booked this hotel for our 1 week 2 day stay. It did not disappoint! Every staff member we encountered were nice and polite,always friendly.Our room was good too,would have been a little better if it would have been a little bigger but it wasn't a deal breaker.definately made use of the kitchenette(we both like to cook).The bed was nice.The hotel itself always looked nice and clean including the outside pool,patio,gym..etc.Got our good use out of the gym,we used it everyday.We liked the location,almost everything was about a mile or so away..mall,banks,AMC theater,restaurants,fast food places,other shopping#target,ross,burlington coat factory,walmart..etc) Anything else such as Downtown,Aquarium,the Galleria mall,the clubs..were about 20-30 mins away.The premium outlets were about 15 mins away,DEFINATELY not bad at all.In conclusion, we enjoyed our stay at this Candlewood Suites location.We're already thinking about perhaps planning another trip over there,and we would totally stay here again!! Thank you Candlewood Suites staff,you are all doing an awesome job.Keep up the good work! See you again,soon! :D
June 18, 2013
Rated 5.0 out of 5.0 by PGSaun Candlewood Suites are the best!
I have always appreciated and enjoyed my 2 week stays! I travel one to two times per month on business trips staying up to 15 days at a time.
May 13, 2013
Rated 5.0 out of 5.0 by Jon12548 Great Accomodations
Very good hotel. Clean, Excellent staff!! Nice and close to good restaurants. Thanks
April 8, 2013
Rated 1.0 out of 5.0 by DVickers Missed the mark
This Candlewood location does not meet the standards expected.
In February alone, I stayed a week in a Candlewood in Lansing, Michigan and another week in a Candlewood Suites in Minneapolis.
I drove straight from Minneapolis to Houston and arrived late where I had the pleasure of being greeted by a surly night attendent irritated at being disturbed. I was not impressed with the cleanliness of the room and the cupboard was pretty barren. A number of little things about this location were irksome - the coffee bar is poorly set up and the staff was just generally grouchy.
Candlewood Suites has been my choice in the past but this is not a location that I would recommend.
March 2, 2013
Rated 5.0 out of 5.0 by JMan327 Great Experience
I spent two weeks at this location with nothing but top notch service. Kory and Jessica did a great job of handling any questions or concerns.
The hotel is very clean and well kept up.
January 30, 2013
Rated 4.0 out of 5.0 by DubaiBear Secluded, restful comfort with a few needs
Good location, close to all amenities, comfy accomodation, great if you are OK without any room servicing of any kind. Kitchenette SUPER!! TV choices limited but OK, good internet service, business center alright when kids not watching movies on it. Split heat/AC a little loud and eratic, varied choices in Candlewood cupboard but pricing not in line. Overall.....restful, private, secure, and priced right for someone who can be self sufficient in preparing their own food and drink simply. Worst complaint was main desk chair......old, canted crooked, and not useable for computer operations. Best feature.........BED with many pillows.....and huge fridge.freezer.....SUPER!!!!
January 2, 2013
Rated 5.0 out of 5.0 by Johngoodboy Great Place Great Staff
A great place to stay. Chili and staff are very friendly and will go the extra mile for you. Also the cleaning staff does a super job cleaning the rooms.
November 12, 2012
Rated 5.0 out of 5.0 by lynn22 friendly/helpful staff
stayed a week at this location. found the staff to be very friendly and helpful . accomodations were perfect. if you have business on the north side of houston, this is the perfect place.
October 8, 2012