Rated 4.3 out of 5 by 234
Rated 5.0 out of 5.0 by tull503 Comfortable bed
Bed was comfortable, nice to have microwave and mini-fridge. I was only on the 3rd floor and other reviewers have commented about the noise from the street, but I travel with a noise machine and never heard any outside noises. Not much room to maneuver, but I understand that is typical for motels in Manhattan. Desk service very helpful. Great location.... only one block from subway station. Can't comment on restaurant or bar as I did not visit either one.
October 23, 2013
Rated 5.0 out of 5.0 by KellyG615 Great Staff Clean Hotel
I would recomend this hotel to my friends and family. It was clean, comfortable and had very friendly staff. Wilma, Bryan, Durrell were all fabulous. Especially Wilma who helped us around the subway system. Our view of the Empire State Building was incredible. The room was bigger than what I was expecting after reading so many other reviews for hotels, thought we were going to walk into a cracker box. Our room was perfect for the two of us once we unpacked. The bed was comfortable but soft. A bit too soft for us but nice just the same. Shower was roomy, sink area bit tight but we made it work. Great location to pretty much everything. We had the best time in NY and it started with checking into a great hotel!!
October 22, 2013
Rated 5.0 out of 5.0 by lizzy88 Great hotel and great Location
The Hotel staff were very attentative and friendly. The room was very very clean, stylish, welcoming and great views of Empire State building which lite up at night and different colors each night.
Location was great, I was next street from Empire state building, next to Broadway and 5th ave, not too close to Time Square which was good as I did not have the noise from the streets there.
There was lack of movies to watch and it needs a bar fridge to place any drinks and snacks if one feels like snacking during the night.
overall great hotel and location
October 19, 2013
Rated 5.0 out of 5.0 by DZOW Great Location, Impeccable Service, and Comfy Room!
I stayed at this hotel just for one night but it really was a fantastic hotel! It is walking distance to a lot of shopping, restaurants, and tourist spots! The room was super clean, the bathroom was chic and modern, and the staff was incredibly friendly and accommodating! When I asked the lady at the front desk if I could have more shampoo and conditioner (me and my sister have long hair and one bottle would not be enough for both of us) she gave us four bottles of each! The staff also gladly held our bags after checkout so we could do some more sightseeing around the city. It was also great having a refrigerator and microwave in the room. It seems like so many hotels don't offer those anymore! AND, last but not least, the beds were extremely comfortable and the windows were well insulated. You could barely hear any outside noise at all! All in all this is a great hotel and I recommend it to anyone wanting to stay in Midtown!
October 16, 2013
Rated 4.0 out of 5.0 by James9000 Good overall
Stayed at this property for two nights while in midtown on business. The rooms are good sized and clean with minimal (if any)wear, and they give you the standard water and chocolate upon check in. The location isn't especially central to food, entertainment, etc., but there are good restaurants a few blocks north in Koreatown, and good coffee and restaurants a few blocks south.
I wasn't thrilled with one of the front desk staff who told me to go outside and hail a cab when I informed him that I needed a car to the airport, but another employee (very nice female whose name I unfortunately can't remember) called a car service for me.
October 14, 2013
Rated 5.0 out of 5.0 by EDOB a good place to stay
excellent location .
you have everything that as a guest you need:
good internet access
October 11, 2013
Rated 4.0 out of 5.0 by winterbiology Close to everything
Picked hotel for its close proximity to many sites.We were able to get a North facing room with an excellent view of the Empire State Building!
October 9, 2013
Rated 4.0 out of 5.0 by Rodn Great experience, except...
This hotel had terrific location for me, only 1/2 block from the building where I had meetings all week. The staff was outstanding. They helped me on several occasions during my stay in ways that were out of the norm. Helping me to get color copies printed, helping me track down the computer charging chord I left at home.
The food was good and the rooftop bar was fantastic, and allowed me to enjoy the nice fall weather New York was experiencing while I was there. The only negative was the internet service. I was there for 11 nights, and the internet was a problem for about 1/2 the time. Three times I had to call technical support -- and the response wasn't that quick. I was there on business, and internet connection is critical to me. To truly make this hotel outstanding -- upgrade the internet service.
September 30, 2013
Rated 3.0 out of 5.0 by FrankB6 Internet
Location, room and staff were excellent. Unfortunately the wifi left much to be desired. It was mostly slow at times unresponsive. The speed had a direct impact on my ability to get work done which was the primary purpose of the visit. Until the speed of the internet increases where it is usable will not be able to stay at this hotel again. Too bad since I really liked the hotel and it's location
September 23, 2013
Rated 2.0 out of 5.0 by RoaylAmbassador Not the best in IHG Group
I expected much when Reading all the comments, but was disappointed from that Hotel, too expensive, no Flair, each Day different prices, cheapest Price in Internet at arrival Date, but could not change the preordered rate. No Upgrade available,
September 22, 2013
Rated 5.0 out of 5.0 by rac79 Nice Hotel near all of the activities of NYC!
I just generally like this hotel due to its modern feel. It is a newer hotel in NYC near Times Square, Empire State Building, MSG and numerous other spots. Since it was my first time in NYC I did a lot of exploring and could not comment on the hotel or food since I wanted to live like a New Yorker while there. King Size Bed was very comfortable along with LCD TV, Microwave and Mini-Fridge. Cost was a little steep but was due maybe to myself booking late and rooms was going fast the weekend I was there. I would recommend if anybody like newer hotels.
September 22, 2013
Rated 4.0 out of 5.0 by jenntim Great Location
The location was great. Elevators were fast. Showers were big. The Room was small. No shelving in bathroom to put toiletries. No place to put luggage. BUT, my biggest complaint was that it is advertised that parking is $30 a day and when we arrived we were told by parking gargage it would be $40 a day since we had a SUV. When we said something to hotel personnel they had NO IDEA about that!! We were not recognized as IHG rewards members.
September 21, 2013
Rated 4.0 out of 5.0 by Rossy2101 Comfortable and Splendid
The best though the male receptionists are rude. If I have the opportunity to travel ten times in a year to New York, I will definitely stay in this hotel.
September 19, 2013
Rated 5.0 out of 5.0 by MON35 EXCELLENT CHOICE
Excellent location for shopping . Not as busy as Times Square. Staff very accommodating to priority members. Loved my stay. Would definitely return.
September 19, 2013
Rated 5.0 out of 5.0 by Eric123 Excellent Property
Brand new look and feel; well equipped room, very comfortable bed. Very good value in NYC. Very convenient location.
September 18, 2013
Rated 5.0 out of 5.0 by Ildi Very good location
Very good location, Empire State Building and 5th Avenue is just 5 minutes and Times square is 15 minutes walking.
Fantastic view from the Roof Bar to the ESB.
The room servise is great we spent a super week in New York City.
September 14, 2013
Rated 3.0 out of 5.0 by Firenze82 Platinum Members Service - Disappointing
As a person that travels all over the world and enjoy the experience of the Priority Club Platinum, this hotel falls short.
1. Even after requesting for early arrival- 9:00AM (coming from Italy), I wasn't able to get into the room till 2:00
2. There is no concierge services
3. Room was really small ( smaller than Asian and European) rooms
4. Gym: Three days in a row without any water and at times not cleaned.
September 11, 2013
Rated 4.0 out of 5.0 by PS63 Good location and comfortable room
Finding a hotel on Manhattan and working for a cost-conscious company is always fraught. Labour Day helped as the room rate was significantly cheaper and mitigated the second and much more expensive night. The room was average Manhattan size - small - but modernly furnished. It is a small hotel with not that many rooms so feels more like one of the boutique ones..
Great location as not far from Penn station or Macys.
September 9, 2013
Rated 4.0 out of 5.0 by cleo16 Very comfortable beds !
Good value for NYC, location, Roof top bar very nice. Nice and quiet. One downside the rooms very small Would recommend.
September 5, 2013
Rated 3.0 out of 5.0 by Calaha Nice room but reservation system needs help
Clean, comfortable room. Good sized shower, but the bottles of shampoo and conditioner are so small you can only wash one head of hair before it's gone.
I booked the room by phone by calling Holiday Inn's direct reservation number, was quoted an autoclub rate and told to show my membership card at check in. However, the email I received had a rate $20 higher... I figured it would be taken off when I proved I had the membership card. When I checked in the person at the front desk said, No Way, you have to do it at the time you make the reservation. I can understand this policy if you are paying in advance through a reseller, but when you book directly with the hotel, they should be able to adjust the rates. The front desk person was not friendly even though she was not busy. All other staff we encountered in halls, on the elevator, on the roof deck were pleasant. I have also been an IHG member for over 3 years, but can't get the system to recognize me, or the site is down....so not earning points toward rewards, oh well.
The roof deck bar was nice, though the views are nothing spectacular.
September 4, 2013
Rated 5.0 out of 5.0 by Malyut Great stay
We had 2 very relaxing nights in this hotel. Great staff, very clean, comfortable layout, no noise from the street, windows can be open (very important feature for us), and absolutely unbeatable location ( close to all that matters for us).
The only thing would be nice to improve is to add the luggage rack and a small refrigerator to the room.
Thank you, we'll be back.
September 4, 2013
Rated 3.0 out of 5.0 by YosProf Average
They do not offer luggage racks and we had to lay our luggage on the floor and constantly bend down to get things. Room was small.
August 30, 2013
Rated 5.0 out of 5.0 by Jayneyh Great hotel, excellent location
This hotel is in the best location for all the tourist spots. The room was clean, well maintained and the view of the Empire State Building really made the stay special. The fridge and coffee machine in the room were also very useful touches. Food in the restaurant was delicious and good value. Would definitely stay here again and would recommend to anyone else making a trip to New York.
August 30, 2013
Rated 4.0 out of 5.0 by Delano Clean and Comfortable Room
Our only complaint: no ice machine except on the lobby level.
Otherwise, a great place, nice clean attractive room, and very helpful and friendly staff. Restaurant had limited hours and we weren't able to eat there.
August 29, 2013
Rated 4.0 out of 5.0 by Drich1 Great Stay!
Stayed 2 nights at this location. The room itself was very nice and comfortable. The location is great, its actually et behind the empire state bldg. There's a cool rooftop bar with a tv and lounge type seating.
August 29, 2013
Rated 3.0 out of 5.0 by KLBrookline Good location, but major shower issues
--great location, comfortable walking distance (for our group of 2 adult women and 2 teen girls) to Times Sq, The Village, and 5th Avenue stores -- and everything in between. We never once used a cab, and used the subway only a couple of times.
--quiet -- our 7th floor room had no major problem with street noise, building noise, or noise from other guests
--fast elevator speed
The not so good, but expected:
-- typical tiny NYC hotel room
-- occasional long wait for elevators
-- We got the pizza deal, but didn't have the pizza until our 3rd(last) night. it was undercooked, but basically tasty otherwise -- a descent snack.
--Shower water was unpredictable. 1st day it was adequate in temperature and slightly low in pressure. 2nd and 3rd day the pressure was still slightly low, but there were major temperature issues: the water temperature in the shower was either scalding or no heat at all, with absolutely no ability to control the temperature. There were fleeting seconds every few minutes when the water went from hot to cold or back to hot where the temperature was tolerable.
--Room was not cleaned very well after our first night. Clearly it was not vacuumed, as I found potato chips that we had dropped on the floor the first night after it was cleaned the next day.
August 29, 2013
Rated 5.0 out of 5.0 by Judy9 A Great Place to Stay
I would recommend this hotel to anyone. We had a great time and everyone was so friendly. Joey, the roof bartender was fantastic, and Lisa Marie, the manager, was great too. All in all we really enjoyed our stay and would definitely stay there again.
Thank you everyone.
August 28, 2013
Rated 5.0 out of 5.0 by Aviator86 Great room
Great hotel, with a superb location. Friendly staff and a nice room, only downturn was that Diners Card is not accepted
August 26, 2013
Rated 4.0 out of 5.0 by Notapplicable Everything was fine
Three times I have mentioned that the coffee pot is not placed any where near a plug and that is very annoying. It would be MUCH simpler to have the pot,tray,wtc placed near the lamp with an outlet rather than in front of the tv where there is not an outlet. Also, the bathroom counter space is very cramped.
August 25, 2013
Rated 5.0 out of 5.0 by LN88 Absolutely great hotel!!!!
Easy check-in and check-out.
Very clean and nice hotel.
Only a few minutes to Korean Town and within walking distance to Times Square.
Definitely book it again if ever come back to NYC.
August 23, 2013