Rated 3.0 out of 5.0 by OKStay Good place to crash but cleaning staff can't read their own DND signs
Stayed for a couple days and all was OK until cleaning staff kept trying to get in my room while I worked. I put their sign out to do not disturb and clean room next day but ignored it and banged on door till I answered. Also, I left a few clothes in my room and when I called to see if they would look in drawers for it they said nothing was turned in. Oh well, not a total loss but disappointing.
May 13, 2013
Rated 5.0 out of 5.0 by Ceilingprostx Awesome Service
Candlewood was an awesome experice will for sure come back
April 26, 2013
Rated 3.0 out of 5.0 by Wolfy The smoking smell is offensive
This is the smelliest hotel I have ever stayed on. The smoke stench is offensive everywhere, the halls, the lobby, even the "smoke free" room.
There was a problem with their reservations system and my reservation did not show, however a very nice lady at the front desk took the time to call Priority Club and confirm my reservation and went out of her way to accommodate me and family even tough the place was sold out, she put is in the "Manager´s Suite" which was very spacious.
In conclusion the place stinks literally but the people that work there are awesome.
April 12, 2013
Rated 4.0 out of 5.0 by KEGGER Great Staff
Clean and comfortable. Staff very friendly and helpful. Free laundry room - GREAT feature for an extended stay.
April 12, 2013
Rated 5.0 out of 5.0 by Candygram4Mongo2 FRIENDLY, helpful staff made us feel right at home
We were in pretty rough shape after an 18-hour drive but we bumped into SJ in the lobby and WOW was he ever upbeat
and friendly! The 2nd time we went through the lobby, he saw us walking our dogs and made sure there were some dog-treats available, which also made our dogs VERY upbeat: :-)
It was probably 10 hours later when we saw him the 3rd time and he was STILL HIGHLY UPBEAT and helpful.
My wife and I really appreciate being made to feel welcome by
enthusiastic, friendly, thoughtful people like SJ.
We will definitely return to this hotel the next time we're in the area.
April 8, 2013
Rated 5.0 out of 5.0 Flexible and personal treatment
I appreciate their flexibility and remembering me whenever I come.
April 7, 2013
Rated 1.0 out of 5.0 by Saints16 Poor service without a smile
Accommodations were made a few days before arrival. I was told because of this, I would only be able to stay in handicapped accessible room. At check-in, I informed the rep that I preferred to pay cash either then or at check-out. She stated I would still need to provide a credit card, but she would note my preference on the reservation details. Our reservations were for two nights. We made a point to be out of the room early after the first night so that the room could be cleaned, furnished with fresh towels, etc. When we arrived back to the room late in the evening, I was concerned that room hadn't been cleaned. I called the front desk and was informed that we could pay to have room cleaned. This info upset me because we have stayed at extended stay hotels before and hadn't had an issue with a clean room. At check-out, I attempted to pay in cash; only to be told that my credit card had already been billed and I would need to wait 10 days to reflect a credit. I informed rep that we wouldn't be staying or referring this location to anyone. Poor customer service and obviously the customer's needs weren't a priority.
April 3, 2013
Rated 3.0 out of 5.0 rooms need care
My room appeared clean but had an odor and needed minor repairs.
March 31, 2013