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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    86%
    Recommend This Property

    Overall Experience

    4.1

    based on 81 reviews
    86%
    Recommend This Property

    Ratings Breakdown

    81reviews

    • 5 Stars
      48
    • 4 Stars
      12
    • 3 Stars
      8
    • 2 Stars
      8
    • 1 Stars
      5

    Nice suite and well maintained

    By

    March 31, 2015

    club

    Great value in a good location. This hotel was clean and well kept, we enjoyed our stay.

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    Great staff and clean poperty

    By

    March 26, 2015

    club

    An excellent place to stay for a longish period. Great and cooperative staff who are always willing to go the extra mile.
    Facility is clean and well maintained. Very thoughtful provision of added amenities adds to a comfortable stay. Intend to stay here again on my or my staff's next visit.

    Posted byHotelStaff
    March 26, 2015
    On behalf of the Candlewood Suites Somerset Team, we would like to thank you for the awesome review. We are glad that you have enjoyed your stay with us and we appreciate you for choosing us for your accommodation needs.
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    You get what you pay for.

    By

    March 24, 2015

    club

    This hotel is one of the cheapest of the Holiday Inn chains and it's biggest benefit is the in room kitchenette.
    They obviously refurbished the furniture, cabinets, counter tops, etc., so it looks great-however, the infrastructure was ignored. The AC went on so loud at 3:30 AM so that I woke to thinking I was on an active airport runway! After figuring out how to turn it off, the ice machine in the refrig finally began working and dropped ice repeatedly. Then the person upstairs (or elephant?) began walking around.
    The kitchen is woefully appointed. Two plates, two forks, two bowels etc. With housekeeping just once a week, you need to hand wash dishes after every meal.
    Then there is the smell in the hallways-fortunately it does not permeate into the rooms. On the first day it smelled like carpet cleaner overpowered by air freshener. The next day it smelled heavily of curry or some kind of Indian cooking.

    Posted byHotelStaff
    March 25, 2015
    We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into and discussed with the appropriate departments. I hope your experience at this hotel does not deter you from staying with an IHG Property again.
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    clean and very friendly, like new

    By

    March 24, 2015

    club

    I was very happy with our stay. The room was very clean, everything seemed like new. The towels were the best of ANY hotel we have been in. The bed was comfortable. The only problem we had was the room was too hot (better then cold). It really responded to the heat adjustment.

    Posted byHotelStaff
    March 24, 2015
    On behalf of the Candlewood Suites Somerset Team, we would like to thank you for the awesome review. We are glad that you have enjoyed your stay with us and we appreciate you for choosing us for your accommodation needs. The request mentioned on the review has been noted and please do not hesitate to contact us if we can be of any further assistance and we look forward to welcoming you back in the near future.
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