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Rated 3.6 out of 5 by 17 reviewers.
Rated 3.0 out of 5.0 by Disappointed Room was clean and well designed, but the furniture was of poor quality and wear was very visible (Peeling fake leather). No obvious place to discard room garbage. February 5, 2014
Rated 3.0 out of 5.0 by Cleanliness A big effort in view of the cleanliness in the public areas is a must January 10, 2014
Rated 1.0 out of 5.0 by Quality is Declining For several years, I have been staying at Candlewood Suites - Somerset on a fairly regular basis. In the past, the hotel has been a good value for my purposes. However, during my past few stays, the quality and service at the hotel has declined substantially. I will no longer stay at the hotel, nor will I recommend it to others. I come back to New Jersey to attend a meeting of a college alumni association, and these meetings often last until relatively late in the night. During my last two stays, parking was unavailable when I returned to the hotel late at night. This was particularly infuriating because some vehicles took up several spaces, while other spaces were occupied by vehicles that haven't been moved in years (in particular, one covered motorcycle that has been chained to a lamppost in the parking lot every time I have stayed at the hotel#. In absolute disregard of the Do Not Disturb sign on the door, housekeeping has woken me up early in the morning on checkout day, several hours before checkout time, each of my last two stays. Since my meetings run late into the night, I cherish the few extra hours of sleep I can catch up on the next morning. I really don't need housekeeping pounding on the door to my room. Why doesn't the hotel actually wait until the guests check out before sending housekeeping? During my last stay, I deliberately booked a smoking room, even though it was larger than I needed and cost more than other options. Although it is a bad habit, I do enjoy having a cigarette while relaxing in my room or catching up on work. In spite of my confirmation of a smoking room, the clerk assigned me to a non-smoking room. When I arrived at the room and found a lack of ashtrays, I returned to the front desk and pointed out the error. The clerk said that there was no error; the smoking rooms were all full #apparently one guest extended their stay) despite my confirmation to the contrary. She seemed proud to say that she assigned me a room close to the exit, so that I may have an easier time going out in sub freezing weather to enjoy a cigarette, rather than staying in my room. She seemed to have little empathy or concern that I had deliberately booked a more expensive room in order to have a smoking room. Her lack of concern and inability to rectify the situation was appalling. Finally, the condition of the room furniture has been declining. The desk chair was missing some of its leather covering, and its stuffing was coming out. I looked as though the chair was attacked by an animal. It has become quite clear that the management has little concern for the comfort of their guests, and that they have no concern or capacity to rectify problems during a stay. I will not be returning to Candlewood Suites any time soon. December 30, 2013
Rated 5.0 out of 5.0 by clean comfortable and calming I love coming here. Always clean. Always ready. Love it. great value. December 10, 2013
Rated 1.0 out of 5.0 by Cigar The room smelled as if someone smoked cigars for a year and the just never cleaned it... Also, you couldn't even open the window to get fresh air because it had a nail prohibiting it... I've never been to an IHG establishment that does not serve some sort of breakfast... I wouldn't recommend my worst enemy to go here... November 20, 2013
Rated 5.0 out of 5.0 by Business trip Great place to stay. Love the free laundry facility. I have been on the road for 5 weeks now & not having to look for a public laundry or pay excessive hotel laundry rates is a real bonus. The Candlewood Cupboard is also great. Prices are a bit high, but the fact that I can grab a snack 24/7 is the best. Travelling from Australia & being away from home that long makes it a lot less tedious. I have booked IHG Hotels for the entire 6 weeks of my business trip. Room was great. Lots of hot water & towels. Great staff too. Love the chain. & I am now a IHG Rewards member. Thank you IHG. Keep up the great work. Graham Australia November 19, 2013
Rated 4.0 out of 5.0 by comfortable stay comfortable residence and not expensive to be in NYC area... October 19, 2013
Rated 5.0 out of 5.0 by Great experience! The rooms were very comfortable from the bed to the equipped kitchen! It was nice to come back after a long day of work to be able to relax and make a bite to eat so I didn't have to go out. The cupboard had a good variety of food. It would be nice to have more of a variety of soups and maybe some other pre-made options. A pool and hot tub would have been nice too. :o) October 6, 2013
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