Rated 4.1 out of 5 by 58
Rated 3.0 out of 5.0 by snowroadie245 OK place to stay
This appears to be an older hotel. The parking lot, lobby, and other common areas appear to be updated but the room I was assigned is in need of refreshing. I would recommend a new AC unit and carpet. While the room and bathroom were clean, the carpet is so stained that it would be impossible for the regular housekeeping staff to make it look clean. The room furniture should be considered for replacement.
If you need a non-smoking room make sure you are not assigned a room on a floor where there are both smoking and non-smoking rooms. I could smell smoke in the hallway and in my room. Fortunately, the room had a window I could open to let in fresh air.
Considering that I stayed on a Saturday night when there were few available hotel rooms in the area, I was happy to have found this room on-line. However, when I plan a return trip to the area this hotel will not be my first choice when I am on-line looking at available hotels.
July 19, 2014
Rated 4.0 out of 5.0 by jwal67 Excellent Staff and conveience
We stay here whenever in Syracuse. The hotel is comfortable and convenient. It offers very good value.
July 17, 2014
Rated 3.0 out of 5.0 by Rjm123Rjm Mixed Feelings
The facility was showing its age, however, the more important issue to us was the smoking set-up. We had requested a non-smoking room and was issued a smoking room. The staff did relocate us, however, there were two issues. First, we ended up in a handicapped accessible room; but the more impactful issue was the fact that even though our room was non-smoking half of the floor was smoking and as a result the odor permeated most of the floor.
July 16, 2014
Rated 2.0 out of 5.0 by Cuseman convenient and familiar, but declining standards unfortunately on evidence
I've been staying at this property since it opened, perhaps as long as 20 years now, and the standards unfortunately continue to erode with each visit. This trip I took unexpectedly and stayed for five nights and the indifference of the staff is palpable to the point of being offensive. If the rooms were at least clean and the furniture updated in a timely manner when it becomes clearly worn and no longer consistent with even basic IHG standards, that would be tolerable, but not in the absence thereof. It seems that an increasingly seedy element of transient occupancy is now staying at the property on an extended basis and this also seems inconsistent with more typical patronage...perhaps we're the only ones that have stuck with the property and chain long term (maybe not so much going forward, though).
July 10, 2014
Rated 5.0 out of 5.0 by tom sc Staff
Reception staff always friendly and efficient!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
June 30, 2014
Rated 5.0 out of 5.0 by tom sc Employee Attitude
Front desk people have ALWAYS been excellent representatives of this hotel.
June 16, 2014
Rated 3.0 out of 5.0 by cjcblumer great travel stop
We stayed overnight at the Candlewood on our way north to Canada. The experience was a good one. The front desk is efficient and friendly offering local recommendations and helpful service. Other staff was not as accommodating...maintenance was rude.
The rooms are large, and include a great kitchen. This is a good family stop.
June 16, 2014
Rated 3.0 out of 5.0 by rief Poor quality of beds ruins otherwise pleasant visit
Would have been a generally pleasant experience except that the beds were so poor that we could not get a comfortable, restful, night''s sleep.
June 10, 2014