Rated 4.7 out of 5 by 54
Rated 5.0 out of 5.0 by JEDM Clean comfortable rooms and excellent service
I stayed here for one week last month. I spend 95% of my life staying in hotels and I have to say that the customer service and friendliness of the staff here excelled well beyond most hotels. The suites were very clean and comfortable, and the kitchens were stocked with all the basic things you need to cook a meal. The staff was extremely friendly and went out of their way to help me print and fax a few documents I needed. This hotel location also has a great collection of free movie rentals which I enjoyed on my night off. I highly recommend this hotel.
April 5, 2013
Rated 5.0 out of 5.0 by boston1975 Hotel staff and suites are perfect for comfort and business
If your on a business trip,this is the place to stay! I was able to book a suite and have a few different customers meet me in my room. The suite is modern,clean,professional and yet very comfortable. The design is set up perfect.Couches,recliner and the table is large enough for full size blue prints with free internet. All my personals are in a different room,out of my customers site which in turn makes them comfortable to visit and go over plans. If you need anything at all the hotel staff will go out of their way to accommodate whatever your needs are. The staff is led by Bobbie. Andrew ,Matt And Brenda care about your needs just as Bobbie would,which is absolutely top notch! Highly recommended for business or pleasure!
April 3, 2013
Rated 5.0 out of 5.0 by veryparticular Modern, Clean and Cozy
Great Place to stay. I had a great experience at this location. The room was very nice and very clean. I am very particular and I would stay at this facility each time I come to this area.
April 1, 2013
Rated 5.0 out of 5.0 by boston1975 very clean and up to date
I just cant get over how clean and up to date this hotel is!They have truly thought of everything for the frequent traveler. Comfortable bed and different choices of pillows.Pet friendly too!
March 24, 2013
Rated 5.0 out of 5.0 by Holifield Outstanding Service
I stayed at this Des Moines, Iowa Candlewood Suites for 10 days on Business. The Manager Bobbi and Staff were friendly, professional, and helpful from day one to my leave. I would recommend this hotel to everyone.
March 23, 2013
Rated 5.0 out of 5.0 by Dane1314 spacious room and great staff
Check in was fast and efficient, very quiet room. Will stay here again whenever possible
March 23, 2013
Rated 5.0 out of 5.0 by Ajweb5 Excellant Facility and Staff
We have been staying at Candlewood for several years. We have family in Ankeny, Iowa. It is located in an upscale area with plenty to do along with a large mall a short distance away.
March 22, 2013
Rated 5.0 out of 5.0 by doitnow Another solid experience
When traveling, the less unexpected surprises the better. Candlewood was exactly what we expected. Great room, excellent staff and a very good overall hotel experience. Will stay here again.
March 21, 2013
Rated 5.0 out of 5.0 by boston1975 Very clean and flexible
Strongly recommend this hotel! Very clean.Hotel staff is flexible and willing to accommodate your needs with a friendly attitude and a smile.Also a lot of extras included here.Work out facility is not cheap equipment. Outdoor grill,free rental movies,and a place to purchase snacks or dinner 24/7. Very clean!
March 4, 2013
Rated 4.0 out of 5.0 by Geneo46 Richmond Guest
The only issue that I have with this hotel is that there is a door on the second floor which looks like it has been pried open/broken into. The front desk person tried to stick me in this room and I refused due to not feeling safe.
Please have the room door repaired on the second floor. looks like it has been broken into before.
February 8, 2013
Rated 5.0 out of 5.0 by boston1975 Clean and comfortable
I wouldn't think of staying anywhere else in the Desmoines IA area.This place is clean and they really cater to the people who travel frequently.Very professional and once the staff knows you,you are family to both parties and they know you and your habits and work so hard to be accommodating!Hands down the best place in Iowa to stay. VERY CLEAN!
January 30, 2013
Rated 5.0 out of 5.0 by doitnow A great hotel with a very good staff
Bobbi (Mgr) and her staff did a wonderful job for us. The room was clean, neat and well maintained. We felt safe and the facilities were in perfect working condition (workout equipment, free laundry, WiFi, cable TV). Anything we asked of the staff was taken care of quickly and with enthusiasm. We could not have asked for a better hotel experience. Will definitely stay here again when in West Des Moines.
January 28, 2013
Rated 5.0 out of 5.0 by jay1967 Great Staff
Wonderful/Clean/Spacious Room, i would recommend to anyone
January 15, 2013
Rated 5.0 out of 5.0 by sherlock1212 Great!!!
Bobbi and her staff are fantastic. Clean, comfortable, great service. Close to shopping and food. I'll stay there again!!
December 14, 2012
Rated 1.0 out of 5.0 by steelmam20 worst property ive ever stayed at
I stay with ihg properties all over the us i spentba good 3-4;months a year in your hotels. This location i called and set up a business rate with the sales manager and we also agreed that it would be ok for me to pay cash and leave a deposit i was told i could never get behind always have a positive balance that was fine with me. Apoun checking the head manager bobbi was helping us as soon as she saw we were payin cash she got very rude and at one point told me that was not going to work i explained to her how this arangemebt was set up thru the sales manger. Then goes and gets her cell phone and calls the sales manager to see if i was lying right in front of me then she proceeded to check me in. After being harassed by the staff for my id after my husband had sll ready provided his i explained how mine was recently stolen. The following week i get a nock on my room door from bobbi and was wanting to inspect my room for no reason which was fine and it was to her satifaction. A hr later she knocks on my door again with a police officer asking for my id once again i explain how it was stolen but gave him my info. My husband was talking with the officer and bobbi and expressed how he feels he being treated like a criminal for paying cash and we have never even owed them any thing that we have done nothing wrong. The officer said the same thing that we had done nothing and to go about our day. The very next day my husband went to pay for more days and she bobbi said no sir im asking you to leave and im calling the cops so once again the cops came and watched us move out all for simply paying cash my children wete scared and worried why wewere asked to leave. I feel beening treated this way all cause i payed in cash with a agreement made by there staff is absoulty rude and inexceptable and i would like to disscuss this farther with ihg managment. Thank you
November 18, 2012
Rated 2.0 out of 5.0 by Wisconsinvisitor Older hotel only sinlge beds in rooms
Older hotel good for a business trip with one person - small rooms with kitchenette and refrigerator - good work space. Not a family oriented room or facility. Would not recommend. Value not good for hotel quality.
October 31, 2012