Rated 3.8 out of 5 by 28
Rated 4.0 out of 5.0 by Armazul Factura Pendiente
AUN NO ME HAN ENVIADO MIS FACTURAS DEL VIAJE DEL 27 Y 28 DE NOV ASI COMO DEL 12 DE NOV.
December 1, 2013
Rated 1.0 out of 5.0 by Felix35 Room Door Access continously failed in several floors
I really had a hard time trying to open my room door. It doesn´t matter how many times the maintenance personal went to fix the doors they kept failing once and again. I later found out that several oher guests had the same issue in their own room in different floors.
You had no option but to try opening your door once and again for up to 10 minutes.
You had to go all the way downstairs at the lobby to re program your card key but that was not really the issue.
The hotel administration just never fixed it. I had to stay 6 nights and this issue was never solved.
October 23, 2013
Rated 5.0 out of 5.0 by finishdark A pesar de la tormenta, muy buenas vacaciones.
Muy buen servicio, atención amable del personal y en particular quiero agradecer a todo el equipo del hotel por el apoyo durante la contingencia en Acapulco debido a la tormenta Manuel.
September 23, 2013
Rated 4.0 out of 5.0 by Vic42 will stay here again
good location, nice beach, good security and housekeeping staff
September 7, 2013
Rated 3.0 out of 5.0 by ugomezg comfortable bed, regular service and dirty swiming pool
For first time and please consider that we love this hotel, but we received a regular service to the room, not enough towels, shampoo, soap and other facilities, that we consider as part of the room cost and the service...
And also for the first time I felt disgusted by how dirty was the pool, never been so dirty...
Please take into account my comments I know you can improve your service
August 17, 2013
Rated 4.0 out of 5.0 by EOMQ Great Service....
Rooms are very comfortable and well kept. Great service form the staff.
August 8, 2013
Rated 4.0 out of 5.0 by Kristo77 Great service
From that call to reserve until the time I left the hotel, everything was excellent, very good service and guidance. Very good facilities although it reflects the age of the hotel. I loved the location of the hotel on edge of beach with many varied businesses around. The care of the beach guards always attentive to guests' belongings was excellent. Sincerely highly recommend this hotel.
July 30, 2013
Rated 3.0 out of 5.0 by Mark6507 Excellent view of the Acapulco Bay
It was an average experience, the hotel is near to the downtown and so close to several amenities, the room has problema with the air conditioned. they have to take care about the clean of the pools and take care of the maintenence of the rooms.
July 18, 2013