Rated 5.0 out of 5.0 by HenryCar Nice Facilities and Excellent Service
I was really surprised to have this experience. The staff was really friendly. They even left a "relaxing" kit in my room when I came back at night.
Nice location near to the airport, facilities are almost pristine.
Definitely recommend this hotel.
May 14, 2013
Rated 5.0 out of 5.0 by DMSNC Excellent for an Airport Hotel!
Usually airport hotels lack some character - this one definitely is not one of those. Great staff (and they remember you) and excellent club floor staff as well. Bar is comfortable and provides a nice porch for those who smoke; great place for business and nice enough for a vacation stay. Not too 'kid oriented' which is good!
Some great restaurants nearby #I recommend the Italian place about a block away# so not limited in options.
As for Airport access, you can't get much closer - I would recommend it for a quick layover or for business in Atlanta #we've stayed several times and prefer it over the downtown locations#.
May 13, 2013
Rated 4.0 out of 5.0 by erod ample room space
The only bad review was the price for breakfast, everything else was good.
May 11, 2013
Rated 3.0 out of 5.0 by tauruscowboy Terrible checkin, great Lounge!
Havolyn in the Exec Lounge was marvelous, along with the rest of the Lounge staff. Top knotch, thanks very much.
This is my second consecutive stay that my checkin wait was EXTREMELY long. Only one person was working the front desk and the Priority lane was not open. I am disappointed in this service because I usually get in late and have early meetings. A 30-45 minute checkin process is rediculous when I am a platinum guest.
Has IHG considered online checkin or kiosks? Several airlines and rental car agencies utilize these methods with great success. Please resolve this issue ASAP.
May 9, 2013
Rated 1.0 out of 5.0 by Upset46 No water pressure or hot water
This was one of the worst overnight stays I have experienced in a long time, and I travel every week. There were serious problems with water pressure and lack of hot water in the room. I had to lay in the tub hovered over the water spout to gain sufficient water to rinse myself. I brought this to the attention of the hotel on two occasions and the hotel maintenance person experienced the problem but did not have any explanation or a way to resolve the problem. The hotel is also in need of renovation as it appears old and very out dated.
May 1, 2013
Rated 5.0 out of 5.0 by mc111 Excellent Facility
We have used a Park & Fly setup at many of the hotels at the Atlanta Airport, but keep coming back to this property. The lot is well secured and well lit. The rooms are wonderful.
The only downside is that the front desk staff aren't very friendly, and don't seem to really know what they are doing. I spent 20 minutes checking in, when it should have taken less than 5 because the clerk did not know how to handle a Park & Fly booking. Maybe he was new, but this is an airport hotel: he should have been trained on this.
The room was very clean, with nice amenities.
April 28, 2013
Rated 1.0 out of 5.0 by badexperience12 backfilling toilet and constant contruction noise
this is normally a good hotel. however, this time it was awful. first room had constant rolling noise above room 327. then heard a gurgling noise in bathroom and smelled a foul odor. toilet was backfilled with brown sewer water. asked to change rooms, move to a higher floor. Staff was friendly but acted like they were doing me a favor. next morning, constant construction drilling in ceiling. felt like my teeth were being drilled. truly a bad stay.
April 27, 2013
Rated 5.0 out of 5.0 by Liveontheroad Priority Club Lounge
Havolyn is great! She cares and dotes on all the Priority Club members who join her in the evenings. I look forward to winding down after a day of meetings with a glass of wine and a chat. Her personal way of greeting and interacting with each member is heart felt. You do not leave the room without a hang shake or more likely a hug with her saying "When will you be back? I look forward to seeing you then". She's a jewel!
April 16, 2013