Rated 4.0 out of 5 by 129
Rated 2.0 out of 5.0 by frustrated987654321 Need a manager for the restaurant and front desk
I checked out and the computers were down, they said they would send my invoice by email I never received it, I called today and was put on hold after 15 minutes I hung up.
I had 2 rooms reserved, one on my company credit card one on my personal card, they charged my company card for both rooms, cant get them to get it resolved.
I stayed there all week, this may sound petty, but it was a big isue for me. All I want for breakfast is grits and eggs. They had grits but whoever made them, made it to where it was a soup, literally like water. I complained the first day, again on the second day, again on the third, they said they would fix it but of course it never happened. I finally gave up on the breakfast, even tough it was included in my price and went to Denny's.
I stay in Austin 10-15 days a month. I just made reservations at the Doubletree for next week. I don't mind mistakes but at least try to fix them
June 14, 2013
Rated 4.0 out of 5.0 by UTparent Quiet and comfortable
Room was quiet during the night and beds were comfortable. Very clean and location wasn't far from University of Texas. Check in has been a little slow the two times I have stayed here.
June 10, 2013
Rated 3.0 out of 5.0 by Rob9502 Comfortable beds, small bathroom area, clean room.
The stay at Crowne Plaza was good over all. The room was clean and beds were comfortable. The bathroom area was rather small, room for one person at a time (not so comfortable when traveling with family). And make sure you tell them when making reservations to include the free breakfast or you might just be paying for your breakfast in the morning as I almost did.
May 23, 2013
Rated 5.0 out of 5.0 by jujumom Overnight
Needed a room last minute. Great room, great bed, would definitely stay there again.
May 21, 2013
Rated 3.0 out of 5.0 by ABCTEXAS Entire hotel needs to be updated
The rooms are very average, but are in need of updating. The lounge and restaurant need updating as well. Decent location, and you can walk to a few nearby restaurants. Front desk staff were very helpful and friendly. Waitress at lounge was very rude. The margaritas are good though. Stayed here for a conference, but wouldn't stay here just for pleasure.
May 15, 2013
Rated 4.0 out of 5.0 by PamBH Great service, very welcoming
The hotel is dated and is in need of an upgrade! With that said I had fantastic service. My room was upgraded as a Priority Club member and I was given a complementary drink both evenings I was there. I overheard one of the wait staff talking to a guest about room service, the guest wanted breakfast for dinner, and she was very accommodating and worked very hard with in the restrictions of what the restaurant had available to help the guest get what they wanted. Other hotels would have just said no, she worked very hard and being able to say YES! That is terrific customer service.
May 9, 2013
Rated 1.0 out of 5.0 by Gabster007 This Crowne Plaza is Going Downhill
I have stayed at this hotel several times for many years because the meeting sponsor blocks rooms for us. I noticed in November 2012, it was looking more worn in the lobby and inside the sleeping rooms. But my last stay was unbelievable. When I turned the sheets back to get into bed, there was a noticeable stain underneath. I pulled the sheet up and there was a large bloodstain. DISGUSTING. I plan on sending the picture I snapped to the CEO.
I called to front desk and told them I wanted the mattress pad changed the next day. Since I had two doubles I would sleep in the other one. Besides, we'd been told already they were sold out. However, the staff did offer to move into another room. I declined since it was 10pm.
No other apology, visit from manager, comp of any sort was given to me or offered. I consider that very poor customer service.
What amazes me still.. is that housekeeping saw that and changed the sheets without any thought of it OR, the sheets haven't been changed in God knows when.
May 6, 2013
Rated 5.0 out of 5.0 by Karris Great Hotel
What do we need to do to be a Priority Customer to be upgraded to the 7th floor. Great room very clean. We stayed on the 7th floor at an earlier visit and thought the bathrobe was a really nice idea.
I kinda missed it this time...hahaha. We will be staying at your Hotel again this year and at the one in San Antonio in August....
Always GREAT service.
May 2, 2013
Rated 5.0 out of 5.0 by Truereviewer Nice Staff
Kevin and Deshawn both has very good interpersonal skills and work very well together during my check-in. I was welcome by both and after I stated my name Kevin thanked me for been a Priority Club member and Deshawn thanked for staying at the Crowne Plaza Austin. As I would come in or out after work and/or dinner they would always speak if they see me and not working what another guest. They need to be in management or training managers and/ or other staff on how use their interpersonal because both of them understand service and know what to say to how, how to say it, and when to say it the person. I could tell that due to the service that was given to the people in line before me and how the service was the same but personal. Very good team work, I had a lots of questions during my stay and the ones they were not a 100% sure, they would check to ensure that the information was not wrong. The staff the worked the late nights was very helpful and willing to stop doing paper work and help all my questions. The Thursday night manager was good also and asst. manager that night.
The only bad thing the two days I allow for my room to cleaned I did not receive any small face/hand towels and the on 2nd time I only had 3 large bath towels. No I did not have time to report because I was able to make it work for me with no problems.
April 26, 2013
Rated 5.0 out of 5.0 by Grayson Great service!
Your hospitality was impeccable, again! Comfortable beds, great food and professional team service equals a very satisfied customer!!!
April 19, 2013
Rated 5.0 out of 5.0 by ONTHEGO65 Outstanding Priority Club Service.
I have to say our stay at The CrownePlaza Austin was excellent. The check-in staff was courteous and did everything in their power to make you feel comfortable. Their Priority Club Service is one of the Best I have experienced. They put us on the top floor and gave us access to there Executive Lounge for alcoholic beverages and snacks. The neat thing is that it is open 6pm to 9pm. Then they also gave us 2 coupons for the Lobby Bar which was really an added Extra for later that night. We received Breakfast coupons for both of us in the morning and it was open for buffet or menu. The Omelette the Chef made for us was absolutely Outstanding we had it both mornings we were there as well as Fresh Strawberries. The Hotel allowed the driver to drop us off at 6TH street when he would make an airport run and picked us back up too. Take note: Understandably, passenger pickup from the airport takes priority over fun runs but if in a hurry they will call you a cab. They are very patient and accomodating. One of the best stays at Crowne Plaza I have had in any city. Houston would be runnerup. Texas knows Priority Club and recognonizes their members.
April 17, 2013
Rated 5.0 out of 5.0 by Jennt76 Great place!
This is an excellent place to stay. Great location. Great for kids. It's not a fancy hotel but it was still very nice. I would definately stay here again. No complaints whatsoever. Thanks for the great weekend!
April 16, 2013
Rated 2.0 out of 5.0 by Stephie70 Needs updated
The hotel is obviously old and needs updating. It was disappointing that the hottub did not work and the front staff didn't seem to know or care. The bathrooms are too small. Bed was comfortable.
April 15, 2013
Rated 5.0 out of 5.0 by Jenny326 Great Location
My boyfriend and I stayed here for a conference. It was great. The staff was friendly and very helpful.
April 14, 2013
Rated 2.0 out of 5.0 by GoldPC12767 Poor Performance
Front Desk female staff person was very rude, didn't take recommendations on quality customer service, was very argumentative and openly displayed and acknowledged her disdain for my having said anything to her. This was terrible.
April 7, 2013
Rated 4.0 out of 5.0 by Haggis67 I've never been given my cookies!!
I've had nothing but great service every time I stay here, and it's because of this particular hotel that I'm a priority club member. This is my go to location in Austin and I'm here regularly.
Complaints? None really but I've never been given my cookies when I check in and I can tell you my wife always asks where the cookies are after I check in.
Apart from that, you guys always do great and went out of your way to help me when I did have issues during my last stay.
Give yourselves a pat on the back, and gimme my cookies :).
April 1, 2013
Rated 5.0 out of 5.0 by TravelsinTexas2 Wonderful room, breakfast, Front Desk Service, and Housekeeping
My husband and I were in town for a conference last weekend. We arrived very late and were exhausted after driving for about 7 hours. We were welcomed as soon as we walked into the hotel, and were greeted by warm smiles from FDSR Iwan & Yolanda. Check in was promptly taken care of by Iwan. He was very keen and attentive to detail. He went out of his way to ensure we checked into a great room, and gave us wonderful service. The room was very spacious, clean, and the bed was absolutely comfortable. The buffet breakfast was well displayed and delicious. Great food! The 2 lady servers did a fantastic job of checking up on us. Housekeeping on the 7th Floor did an incredible and fast job of refreshing our room the following day.
The only negative issue we experienced was on our last night. Our next door neighbors (a group of very loud volleyball players) started yelling late at night as we tried to sleep. We could practically hear their tales of debauchery as they proudly narrated them to each other. After calling the Front Desk to notify them about this, security dealt with the issue very promptly and efficiently. Overall it was a great stay. Due to the amazing and unique service that we received in your hotel on our first visit, we will certainly consider staying in other Crowne Plaza Hotels & Resorts in the future. Thank you. We appreciate your great service indeed. Now this is what we call exemplary customer service in the hotel industry.
March 29, 2013
Rated 5.0 out of 5.0 by TXTraveler99 Helpful Staff & comfortable rooms
The guest elevators were having problems but technicians were working on the issues. The guests were able to use the service elevators.
The room was comfortable and clean.
Eventhough this hotel was a non-smoking facility, someone was smoking in their room in which the tobacco smell was prevelant even in the hall way. This issue was brought up with management and deodorizing spray was used to eliminate the odor.
All the staff were friendly and helpful.
All-in-all, the experience was good and should the opportunity present itself, we would stay there again.
March 20, 2013
Rated 5.0 out of 5.0 by Roma942 Comfortable Bed and great food
Great location highly recommended for business and pleasure. Very nice and friendly staff and meeting rooms.
March 12, 2013
Rated 5.0 out of 5.0 by VTW2013 Superb Service
Every employee I spoke to at this hotel was extremely nice and very accommodating upon requests.
March 11, 2013
Rated 3.0 out of 5.0 by TooSweet In town for a conference
The hotel was adequate for the conference. Check in was a breeze. Staff was very friendly. Room was comfortable. However, the walls are very thin, so I could hear conversations in the surrounding rooms as well as noise from the hallway.
The only issue I had was with the staff at the bar. We were given a coupon for a free drink, whihc I redeemed on our last night there. The bartender suggested a drink to me. Promised that I would like it. Well. I did not. Neither did two of my co-workers. When I asked if I could get a replacement drink, the bartender just walked away. No eye contact. No response. Nothing.
We decided to get a table, so we left the bar. Of course, I left the drink there as well. A waitress came over to take our order, I told her about the previous drink that I ordered and asked if I could get another one. She just gave me a blank stare for a few seconds. She then said that they have to pay for the drinks if the customer doesn't pay for them. I told her that it was a "free" drink to begin with.
The thing that really bothered me was the fact that the bartender just walked away. No response. No explanation regarding their policy. Nothing. Who does that?
Needless to say, I did not order anything else from the bar. Once all the members of my group met up, we politley went next door to Pappadeaux to get great drinks and great sevice.
March 11, 2013
Rated 5.0 out of 5.0 by Linda728 Great service
Totally enjoyed my stay and the staff was so nice and helpful.
March 10, 2013
Rated 5.0 out of 5.0 by cb3322 comfortable room
Enjoyed the stay and would recommend to friends or family
March 8, 2013
Rated 3.0 out of 5.0 by weshenry12 Decent, But Not Special
My husband and I stayed here two nights. The staff at this hotel were very courteous upon check-in, although we didn't receive any specific recognition for being Priority Club members. Even with the hotel being sold out, our room was very quiet, despite it being completely full and right off the highway. There was ample parking and it was easy to find.
While I didn't encounter any huge negatives, this hotel does have several cons. The bed is EXTREMELY firm, which the pillows (which are very nice) are meant to make up for. The tv channel selection is very limited. The bathroom is incredibly tiny with just enough room to open the door, so having more than one person in there at a time is near impossible.
I didn't have any issues with cleanliness, noise, etc., but staying at a Crowne Plaza I expected it to be above average instead of underwhelming.
After staying here, we stayed in a Holiday Inn Express in San Antonio, which I found to be much more comfortable, spacious, and which improved in every negative area the Crowne Plaza had . Perhaps I'm mistaken, but when I think of Crowne Plaza, I put it above Holiday Inn Express, so I am disappointed that this Crowne Plaza location didn't live up to that expectation.
March 6, 2013
Rated 4.0 out of 5.0 by Socorro Great Service
Carpet needs to be througholy washed and mattresses need to be changed.
March 6, 2013
Rated 5.0 out of 5.0 by FieldMarketing What a Place
From the moment I walked into the door I was treated fantastic. This is an incredible place to stay. All the amenities anyone would want. The work out facility had everything you need for travel workout. Bar was very friendly and comfortable. I ordered food this trip and it was delicious. The room was one of the best I have stayed in. Very comfortable!! I received a phone call after I was in my room a bit, just to check on things. Now that is service. Top Notch. Thanks Crowne Plaza.
February 25, 2013
Rated 2.0 out of 5.0 by EMARTIN527 Very Disapointed
I was traveling with three associates and was very disapointed in the service and quality of this property. Upon check in, the MOD quickly told me all of the things he could not do (I was paying for all four rooms) rather than welcoming me as a priority member let alone a Platinum member. After I got all four room keys, the clerk said " oh yea, here's your cookies" and reached under the counter and handed me 8 cookies wrapped in cling wrap. This seemed less than professional. Less than I would expect from a Crowne Plaza. Room was average at best. There was a stain on my pillow and hair in the bathroom sink. I had asked for a Platinum upgrade but my request was ignored. Service in the lounge was very slow. So slow we only had one drink and left. Waited about 10 minutes before acknowledged. I will not stay or reccomend this property.
February 25, 2013
Rated 5.0 out of 5.0 by Mookie Nice stay
It was another nice stay at this hotel. I requested the 1st floor so that I would not have to wait on elevator when the hotel filled up so the stay was very pleasant.
February 20, 2013
Rated 5.0 out of 5.0 by GovEmployee234 Business Traveler
There are many hotel choices in Austin. I choose to stay at this hotel 4 to 6 nights a month because it's outstanding. The staff are welcoming and effective. The restaurant has never severed me less than an outstanding meal. Excellent value....
February 19, 2013
Rated 5.0 out of 5.0 by Tex1453 An Excellent Stay
I really enjoyed my stay here. The free shuttle service around Austin was a great bonus. Paul the shuttle driver did a wonderful job and was very cheery. Breakfast was excellent. Even though I arrived just a tad after lunch the staff was kind enough to let me slip in and have lunch too. I will definetly stay at this property again. I enjoyed the free drink too! All the staff did an excellent job. Thank you,
C.B. from Plano
February 18, 2013