Rated 3.9 out of 5 by 233
Rated 4.0 out of 5.0 by NAZ27 Great Service
Great staff and friendly service at all levels. Had other guests smoking drugs and no enforcement from that. However, I am not holding hotel responsible. Overall, excellent experience.
April 19, 2013
Rated 5.0 out of 5.0 by WarmPoolFan Great family experience
Nice, warm pool for the kids, and a free game room. This is what makes my eight year old ask to come back to Crowne Plaza every time we go to St Louis. There is also a great all you can eat breakfast with an omelet and waffle bar. The rooms and beds were very good.
April 18, 2013
Rated 5.0 out of 5.0 by kirmml exceptional hotel
I have been staying at this hotel for about three years now and will continue to stay there indefinitely. My office is located in St. Louis but I don't live there, so this location has earned my loyalty as long as I continue to work for my firm. The staff is always very pleasant and helpful - and the Business Travel Sales Mgr always treats me far better than I deserve! They make the unappealing reality of being away from home much more palatable. I can't express enough how outstanding this location is...
April 17, 2013
Rated 5.0 out of 5.0 by SusanFE GREAT experience
I stayed at the hotel with my son when we were doing a mid West college tour. 5 hotels & schools in as many days. This was the last. We were tired and looking forward to getting home. EVERYBODY, from the valet when we drove up, to the people at the front desk and the restaurant, were soooo helpful and nice. Food was GREAT and room was perfect. And I had forgotten a few things, when I asked where the local CVS or walgreens was located, they asked what we needed and were able to get it for me, free of charge (razors, deodorant, shaving cream and toothpaste)! I'll definItely stay here when I come back to St. Louis!!
April 15, 2013
Rated 5.0 out of 5.0 by Susan2364 Awesome Place
We arrived at the hotel around 6 pm and the staff was great, very helpful and the atmosphere was unbelievable! I would reccomend this hotel to anyone who wanted a nice place to stay. Beautiful part of town, close to the zoo and parks, and hotel provided a shuttle to the zoo and picked us up when we called with no delay. Our driver was was very imformative about the area and the attractions . We loved every minute we were there. Plenty of towels, really helpful staff ready to take care of anything we wanted. The resturant was out of this world!! The food was first class and fast. Waitresses were hardworking and very nice. We had Nicole the night we got there and Amanda the next day and night, both were awesome! Breakfast was beyond our expectations! Not a regular breakfast for sure. You could eat anything you want or could dream about. The rooms were clean and beds were soft and comfy. Hardwood floors were great and bathrooms had everything!! I will be back everytime I'm in town!!!
April 15, 2013
Rated 3.0 out of 5.0 by WashUMom Great value and staff, but rooms need more attention to detail
I just wish they would put a carpet on the floor! And the lighting in the rooms is very dim. I also found that while the room was basically clean, there were dirty tissues on the floor in the corners - not seen so not cleaned. Also, while they provide a coffee maker, it's located no where near an outlet. I had to move it into the bathroom to find an appropriate outlet. I still stay there for the value and location, but it needs more attention to detail.
April 15, 2013
Rated 5.0 out of 5.0 by businesstravelwithkids Unbelievable breakfast & great pool area
I brought my kids with me on this trip and was so pleased at the experience at the hotel.
The free breakfast was better than almost any breakfast buffet anywhere. Great staff for breakfast too... friendly but not too over the top for morning. The made to order omlete was fantastic and the kids were very pleased with the food choices. The neighborhood had an Imo's pizza within walking distance in addition to a couple other restaurants.
The indoor/outdoor pool was large & heated. There was a game room next to the pool that was free and had some great older archade games. Highly recommend.
April 11, 2013
Rated 4.0 out of 5.0 by purplelaughs Great Ambience this Hotel
when I checked in I received the most welcome reception. Which was a relief since I got a little lost getting there from my gps! I had a remote problem with my TV and Dan come up in mere minutes and exchanged the remotes! My only issue was that the coffee pot was not plugged in and had to find a place to plug it in. Not hard to do. But there was not place on top of the Refrigerator/microwave to plug in the coffee pot. The beds were so comfortable! I felt hugged all night long! Great Stay. Thanks, for a great first time experience.
April 10, 2013
Rated 4.0 out of 5.0 by Hospitality1 Great Service
Grady at your front door is a true asset. He was very pleasant and welcoming upon my arrival. He graciously stored my items and also helped me get them to my meeting area once I was able to get checked in.
April 10, 2013
Rated 4.0 out of 5.0 by DMR1 Good Experience
Staff was outstanding and room was nice overall. Complimentary WiFi is a real winner. I also like the selection of TV channels and loved the wooden floors. Room was quiet and comfortable.
I was a little disappointed that the pipes in the shower made a disturbing noise when I tried to adjust the temperature to a comfortable level. I'm sure I woke up some folks in adjoining rooms.
Overall, I would stay there again. Good value.
April 7, 2013
Rated 5.0 out of 5.0 by KCRino Wonderful Stay
My family and I had a wonderful stay at your hotel. From the staff, the restaurant, the pool, the free game room, the cleanliness to the rooms themselves, everything was great. I think when the owner of the hotel speaks to all of the guests individually at breakfast everyday and asks how your stay is going, is what really sets you apart, its the icing on the cake. Well done Crowne Plaza - Clayton, well done.We will be back.
April 6, 2013
Rated 4.0 out of 5.0 by randy4798 family outing
Room was very clean and large enough for our two small kids. The pool was nice. Staff was very helpful. The value for the room and breakfast was very good.
April 5, 2013
Rated 5.0 out of 5.0 by mgdesigns Great weekend getaway
We had a wonderful weekend stay at the Crowne Plaza, Clayton. The room was clean and neat. The staff was helpful. The vouchers for breakfast were wonderful - very best breakfast bar we've ever enjoyed while staying at any hotel. The cook and wait staff did a superb job.
Only tiny negative - we were hoping to get clean towels the 2nd day, and the bath area had not been touched very well, and no new clean towels. With 2 kids and 2 adults, and lots of sightseeing over the weekend, that was a shortfall. But OVERALL I rate this hotel as 4 stars. Keep up the great work, and thanks.
April 5, 2013
Rated 3.0 out of 5.0 by ChillyC Nice bed but sad atmosphere
This was a nice hotel on the web, but parts looked very aged and outdated. The pool area was secluded and I wouldn't allow my kids to go there alone and they are 18. The parking garage was creepy and at night no attendee was available. Not even most mornings when I let. The best part was that it's located near the Galleria Mall and places to eat.
April 3, 2013
Rated 1.0 out of 5.0 by Kelli Hotel is dirty
This is an older hotel and some upgrades have been done. However, you still need to clean. The windows need to be cleaned. The hairdryer was clearly cracked, but still out for use. The hardwood like floors were nice, but the dust bunnies still need to be swept.
The worst was the restaurant. We went there for the breakfast buffet. The "clean" plates had egg still on them and there were french fries under the next booth. French fries at 9 am tell me it hasn't been cleaned.
We were visiting my sons college of choice. This could have been the first of many stays, but we will stay elsewhere in the future.
April 3, 2013
Rated 3.0 out of 5.0 by Ramack Need lower level clean up
This property has a lot of potential. Thanks for the breakfast vouchers. That is one busy place!
Our room was not dust free which much be difficult to maintain without carpeting - I would recommend better floor housekeeping as my wife was tolerant and could have demanded a clean up. Perhaps a quick floor sweep or vacuum including under the desk and in corners before a guest checks is in order. The second day the room was very clean.
The lower level and pool area need very serious cleaning and upkeep. I was very disspointed at the level of dirtiness and lack of overall housekeeping/upkeep at the pool. This needs to be addressed very seriously if the property is going to compete in the manner in which Crown Plaza's should. Unfortunately this was our lasting memory
April 3, 2013
Rated 4.0 out of 5.0 by Steinway A Reliable and Pleasant Place to Stay
I've stayed at the Crowne-Plaza Clayton 4 times in the past 6 or 7 years. It's conveniently located, with the benefits of an indoor heated pool, an airport shuttle, and a complimentary breakfast. Other benefits include a customer-friendly staff, hardwood floors in the rooms, and very nice mattresses. I gave it a good rating rather than an excellent rating (meaning it is a sold 3-star hotel rather than a luxury hotel) for the following reasons: a few minor things in the room needed improvement (the safe didn't work, there was only one teeny-tiny wastepaper basket for the entire room and bathroom, the shower was hot one minute and cold the next, the heating system seems old and noisy, the pillows were not all that comfortable, although the beds themselves were very nice, the caulk around the windows was a mess), and the complimentary breakfast was not all that great. The staff was fine, but the food itself was mediocre. (Note that I did not try the made-to-order breakfasts due to time constraints, and those may have been better), but the food in the hot trays was not hot enough, too salty, and tasted too institutional. That being said, I would definitely stay there again and I do recommend this hotel. The good points far outweigh these minor inconveniences.
March 31, 2013
Rated 5.0 out of 5.0 by Renea Wonderful Place to Stay
My husband and father-in-law stayed at this hotel last weekend and said it is one of the nicest, cleanest, friendliest places they have stayed. We pride ourselves on staying in clean and comfortable hotels, but are often out of our budget range when looking for a place. This Crowne Plaza was worth much more than we paid per night and had amazingly comfortable beds along with a huge breakfast spread. We will definitely stay there again the next time we go to or through St. Louis.
March 28, 2013
Rated 2.0 out of 5.0 by plumpster Very poor experience
The room was miniscule and faced the parking garage and the alley. I went downstairs to ask if they had another room and was told they were full.....even though I checked in ten minutes after check-in time. We woke up at 5am as trucks were dumping the garbage in the alley. The walls were so thin I could easily hear the guest next door blowing his nose. Completely unacceptable accomodations and we were stuck there for TWO nights. Never again.
March 27, 2013
Rated 4.0 out of 5.0 by dknj Nice place
We only spend one night but I'd go back on future trips to St. Louis. Room was clean and the beds were comfortable. The breakfast was great!!!
Biggest problem was noise in the hallways during the night and sound from a wedding reception in one of the banquet rooms.
March 22, 2013
Rated 3.0 out of 5.0 by cooperbear Restaurant and Lobby Area
We were there for a wedding and reception. Unfortunately there was a chess tournament there at the same time and the lobby looked like people had literally moved in the whole time. There was never a chair available and there were people all over the floor. Also on the next morning for breakfast, the restaurant was filthly, food wasn't being replinished or cleaned up, and the whole place seemed very disorganized.
March 22, 2013
Rated 4.0 out of 5.0 by Chessstud Great except for the dining service
I've stayed here multiple times.
Good place for the money.
Great signal on their wireless internet.
Conventions rooms could use better management on temperature.
Either too hot or too cold.
My only gripe is the service in the bar/grill. Service is so-so, but the main issue is that it's not properly staffed. Repeated short staffed year after year. Buffet on Sunday is always packed and there's not good flow to the walkways. Need to regulate tables or take tables out. That would solve a lot of the issues. Food is very good though.
March 22, 2013
Rated 5.0 out of 5.0 by GMCharlie Great Staff and Great Location
We have stayed at this hotel many times over the past year for business. The rooms are always clean and comfortable. The staff, especially Stephen, is pleasant and accomodating. The location is walking distance to shopping and dining.
March 18, 2013
Rated 5.0 out of 5.0 by RuNJaCK73 Exhausting Day w/Extended Family
After an exhausting and stressful day we couldn't have asked for a better place to stay. We had late arrival (12:15 am), which was later than even we had expected. Our room was awaiting us without a glitch. The following morning we were able to rest, check out, and still have plenty of time to have a delicious breakfast at the resturant located off the lobby. Thanks for a great stay!
March 16, 2013
Rated 5.0 out of 5.0 by LK60 LK60
Great service -- very accommodating at the front desk!! Beds were hard to get out of -- so comfortable. Great night sleep. Showers were a little noisy (pipes), but good pressure. Shampoo, soap & lotion were nice. Clean -- like the wood floors.
March 16, 2013
Rated 5.0 out of 5.0 by Tigerfan27 Visiting St. Louis
Large comfortable rooms with nice amenities (large screen TV, fridge, coffee maker). Excellent fitness center and pool. Easy parking. The breakfast buffet was great with chef made waffles and omelets. Close to downtown and midtown activities. Very clean and a first rate staff. Highly recommended.
March 14, 2013
Rated 4.0 out of 5.0 by okl1487 Happy Birthday Weekend
Too bad they could not have controled the weather for the first week of March of 2013. However, all else went well and I plan to return in the future.
March 10, 2013
Rated 4.0 out of 5.0 by TPL49 Enjoyable Stay But Problems With Fitness Center and Pool
We like the Crowne Plaza a lot and tend to stay there whenever we visit our dauhter at WUSTL. Last time we checked in early, around noon, and the desk staff found us a very nice room that was ready.
However, the TVs attached to the treadmills in the fitness room badly need upgrading -- reception was so poor as to be unwatchable.
When I went to the pool, I asked at the desk if there would be towels there and was told that there would be. When I got there, however, there were none. It is a long walk back to the desk (elevators were not woking) and the staff should have checked before the pool opened that there were towels.
March 9, 2013
Rated 2.0 out of 5.0 by Mikie70 Great location
Very near the science center and Forrest park room vary good for 2adults and 2 six yr old room service great and breakfest buffe
March 8, 2013
Rated 4.0 out of 5.0 by Peipei29 Good Upkeep
i love the shuttle service. they will pick u up from the airport and take you to your meetings. don't forget to tip. staff is very courteous.
high recognition for PCR member! I am a plat and I love my welcome kit "to tide you through the night" -- chocs, chex mix and a bottle of water. also a welcome drink at the bar. also there is a PCR exec lounge which is nice.
I like the newly refreshed bed sheets and marble baths. the restaurant food is awful but does the job of feeding the hungry and is reasonably priced.
highly recommend. the 6th floor in the priority club wing is nice with high ceilings. they also have rooms with a heart shaped jacuzzi tub!!!
March 7, 2013