Rated 3.9 out of 5 by 96
Rated 1.0 out of 5.0 by latl00 Not a pleasant experience
Room was dirty, dark and musty. Supposedly some rooms have been remodeled but not mine. Don't let the front desk and atrium areas fool you - this hotel is old. I could not even turn on my shower.
December 1, 2013
Rated 4.0 out of 5.0 by ricky86 bed was spacious and refreshing
relaxing setting in the room and in the dinning, not to mention the staff was most helpful.
November 23, 2013
Rated 5.0 out of 5.0 by DUrrutia Great sleeping on wonderful bed!
It was a wonderful time at Crowne. I just wished the parking will be better situated and that the keys work better. Also, the gym should be inside the building and not adjacent where one has to go out and get rained on.
November 22, 2013
Rated 3.0 out of 5.0 by Peebs Nice breakfast...
Decent rooms, very nice breakfast. Most of the staff were quite helpful [we had a full-day meeting scheduled at the hotel], but one of the young women working the front desk seemed put out by every request made of her. I ended up just avoiding her, which is probably what she was aiming for.
November 17, 2013
Rated 5.0 out of 5.0 by jun123 we had pleasant stay
as a family trip to east bay area with my three little kids, we had great experience with this facility. Staff and the service was exceptional and room was clean and large enough for all of our family member. will come back!
November 17, 2013
Rated 5.0 out of 5.0 by Willie13 Very comfortable room and clean
I was happily surprised by the cleanliness of the room after reading a few reviews online. The bed was perfectly clean with everything in white. I was happy the hotel does not use the nasty bedspreads that rarely get cleaned in so many other hotels. Thanks for the choice of pillows and the surprise of a refrigerator in the room (which I wish would have been advertised on the website to plan accordingly). I used the exercise room one night and was pleased to find it had the essentials.
My only constructive comments were about the humidity in the atrium that carried into my room when I opened the window in my room. Also would be nice to have a stereo/clock radio with an auxiliary input to plug my mp3 player in. Both were minor issues that were easily overcome.
I look forward to returning on my next trip to Concord next year.
October 30, 2013
Rated 3.0 out of 5.0 by suzyd Business conference at hotel
The hotel is functional for events. I found it somewhat tired in appearance and energy. Cleaning fluids used where quite chemical, the pool chlorine invaded the whole eating and general areas, my IHG points were not added to account even though on check in they promised this would be so. The final bill quoted at the end was changed by bill paying and said mistake was made.
It was good to find a washmaching and easy to use the laundry room. There was a reasonable gym for work out which was nice early morning, the rooms were clean and well kept and sleeping quiet and good. the window in room opened which I liked.
Food was not to my liking and the best meal all week was a salad at taco bell opposite. No recreation ground outside to smell the air - very functional, I guess good for business meeting if you have no other interest.
October 25, 2013
Rated 2.0 out of 5.0 by Vcadena Not what I was expecting
I am a loyal Crowne Plaza Hotel customer.... Whenever I travel I try to stay at one of your hotels. So far, I had always had a positive experience until this last time. Whenever I travel to San Francisco, I usually stay at the Foster City Crowne Plaza, however, this time there was a conflict with the availability and therefore I decided to try the nearest Crowne Plaza which turned out to be in Concord, CA. I was not impressed with the room since there was a strong mildew smell and in comparing with the Foster City Crowne Plaza, this one was quite antiquated. This stay was not what I had experienced in the past with Crowne Plaza. I will have to re-think about where I will be staying next time I travel to San Franciso.
October 24, 2013