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Rated 3.9 out of 5 by 200 reviewers.
Rated 2.0 out of 5.0 by ants galore Ants in not one, but two rooms. If it wasn't for the ants, this would have been a find hotel to stay in. September 15, 2014
Rated 4.0 out of 5.0 by Best in Concord, CA Best Hotel to go in Concord, CA. Easy to find next to small airport but not a busy airport with noise so not a problem. September 14, 2014
Rated 5.0 out of 5.0 by Concord Business experience Great location for business in the Concord/Martinez area Good Service and very clean, comfortable room. September 12, 2014
Rated 4.0 out of 5.0 by Nice room The Hotel is nice, The room is clean inside and outside. But i am not really comfortable because of the fan I have been hearing during at night, I did not sleep well. September 8, 2014
Rated 4.0 out of 5.0 by Clean room Stayed here for a concert at the Concord Pavilion which was just about 15 minutes away. Very friendly staff, good breakfast. Typical of most Crowne Plazas nowadays: dated. Although, no complaints and had a very enjoyable stay. September 4, 2014
Rated 5.0 out of 5.0 by KEY CARD seems that the key card does not operate the outside door very well. I needed to try a minimum of 9 times and at one point had to have someone let me in. September 4, 2014
Rated 5.0 out of 5.0 by there for training Being this was my first time flying out to California or at least west of the Mississippi River I was very confused on were I was going. Every time I called the hotel everyone was very accommodating from front desk all the way to Laura in sales for helping me with transportation from Oakland to Concord that was a big help. When I arrived to Concord I called the hotel and was picked up by Fernado the driver and he was outstanding. Being in the industry of hotels it takes a special person to work in this environment and he has it. The next thing was the desk staff every encounter was a great one. When I checked in I was not feeling up to par and picked up some medicine to beat whatever I had and the lady working on 8/17 pm shift with glasses told me not to worry its on us. That was awesome. The AGM Jose greeted myself and 3 other classmates when we were sitting during happy hour and had a great conversation. That is a plus always seeing their GM, AGM, or the manager or Director of rooms the guy with the beard because it shows that they are more interested in guest's then the 9 to 5 routine. The only things I would have to give bad feedback on would be one the bed when I checked in there were marks on all the sheets. Two would be the restaurant. Good food very good food but the service was just not up to what it should of been in my thoughts. One day when our group went to lunch we had 16 people and it took 45 minutes for our food and received our bill before our food. All in all great stay and if I am back in the area I would definitely be staying at the Crowne Plaza in Concord, CA. September 2, 2014
Rated 3.0 out of 5.0 by Issues We requested repairs to the shower faucet several times, and it was not repaired. Very hard to open and close. We asked that two extra bath towels be left in the room each day. They were not. We had to request the desk or the housekeeping staff each day for the extra towels. Never an issue at the Holiday Inns. Happy Hour, as it was called, was a farce. One dollar off on a "well drink" is not a Happy Hour. Usually Happy Hours are 2-for-1, and there are always some chips, pretzels or snack items on the bar. There was no incentive to enjoy the bar or the Happy Hour. Even the Holiday Inn Expresses have coffee and tea available in the lobby at all hours, at no charge. This hotel offered nothing! For a high end hotel, they could sure learn a lot from the Holiday Inn group. In the future, I would probably stay with the Holiday inn Expresses. August 31, 2014
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