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Rated 3.8 out of 5 by 191 reviewers.
Rated 5.0 out of 5.0 by Good hotel Clean, friendly staff, convenient. Great view of the river and riverfront from our room. Did not have a light for the desk which was only real problem. Would stay here again. Best location if going to COBO Center. July 17, 2014
Rated 3.0 out of 5.0 by Great front desk service and valet service, downhill from there I was really looking forward to my stay at the Crowne Plaza in Detroit. But my enthusiasm dissipated the moment the elevator doors opened on my floor. The living areas lacked a smell and look of cleanliness. There were towel shortages throughout my stay. We spent time calling one another to secure clean towels for evening showers and swimming activities. And, for some reason many of the room keys were deactivated one day early, which caused us to miss a significant portion of our family reunion picnic. We were told over and over, "there are three family reunions booked this weekend." If we had to book in advance, there should have been advance preparation. The overall experience felt like that of a low to moderate hotel, instead of a luxury hotel. The experience was inconsistent with my other Crowne experiences. July 17, 2014
Rated 1.0 out of 5.0 by yuck it was terrible I had a suit andthe pullout sofa had stains on it. I asked put extra towels and was told they had a shortage. The bathroom shower was so small I bumped my elbow on the door trying to reach for the soap.I was very unhappy and just wanted to leave.my kids went downstairs in the lobby and the staff was having a loud argument with his each other. it was not were the price that I pay and there was no breakfast sausage offusered. the only good thing was the view was perfect. July 17, 2014
Rated 5.0 out of 5.0 by Visit of 07/10/14 My sister and I stayed at the Crown Plaza as a member of a Family Reunion Group. July 16, 2014
Rated 5.0 out of 5.0 by Location, location, location with superior comfort Very enjoyable stay. Valet parking efficient and convenient. Check-in Check out was easy in-easy out. I walked to attend to my business, took the people mover to Greek Town. All in all a great stay. Unfortunately the dining area was under renovation, Next time I'll check it out. July 15, 2014
Rated 5.0 out of 5.0 by My best hotel experience ever! SO WHAT! Yes there was a water main break in front of the hotel and the CITY of DETROIT shut the water off....for a few hours to not FURTHER cause any accidents on the road and to be repaired. This incident was not a controllable for the hotel but the way they handled the situation was very impressive to me. Saturday night from my window which had the most beautiful view of the ambassador bridge, canada and the flooded street below I saw the hotel checking in with the repair crew regularly and bringing them bottles of water to keep them hydrated as they worked to resolve the issue. I saw this happening still when I woke up to no running water Sunday morning. For the guests in the hotel, The staff had a gift bag with an explanation letter of that was going on and 2 bottles of water so that we could at least brush our teeth. In the lobby, they set up a nice continental breakfast for everyone since the restaurant was closed. The staff was very apologetic and worked very hard to make everyone as comfortable as possible. The water did come back on before the end of checkout. The only disappointment I found in the weekend was some of the guest that were incredibly rude to the hotel staff. Some of their behavior was truly uncalled for and they should be ashamed of themselves. Even to these ugly acting people the staff remained calm, courteous and understanding of their frustration but it really did hurt my heart to see this wonderful staff encounter such rude behavior. Some people just need to learn how to be more thankful for what they DO have. I have stayed in MANY hotels and for work travel practically have lived in a hotel for sometime but I have never had an experience that was as amazing as my stay here at the crowne plaza in Detroit. I needed a hotel to host my family reunion and banquet for the July 4th weekend and after speaking with various sales reps I finalized our stay with this hotel. Every employee with this hotel from the general manager, sales team, chef, A/V guy, front desk, bellmen, to valet was courteous, fun, energetic and great to work with....which is what you want when planning an event! I can't wait to go back to this hotel....without the entire family. July 15, 2014
Rated 5.0 out of 5.0 by Great experience! Good value. This is a first class hotel! Upgraded to a suite with wet bar; overlooking Hart Plaza; 2 free drink tickets at a very nice hotel bar; and free hot breakfast. My husband ordered eggs & sausage and the plate arrived with 3 eggs, potatoes, toast and 5 sausages! Drink included. The staff was exceptional, from the desk clerk, bartender, housekeeping, breakfast waiter and the valet! All were extremely pleasant, Great experience. July 11, 2014
Rated 1.0 out of 5.0 by HORRIBLE STAY We had no water during our stay. We could not shower. We could not brush our teeth. We could not drink water. WE could not use the rest room ALL NIGHT AND MORNING. We are completely unsatisfied. July 10, 2014
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