Rated 3.9 out of 5 by 64
Rated 2.0 out of 5.0 by GoPensGo Small issues affected experience
We came to town for the Penguins/Wings game. GO PENS! Right away we had some problems.
There seemed to be a total lack of signage at the valet parking area and no one seemed to know where to go.
Once we were approached by the attendant, he almost drove away before I could make my way to the back seat to get my bag.
Check in went well enough. I was a little disappointed by the lack of perks for reward members but not terribly so. The gentleman helping me was very knowledgable at check-in as well as later when my friend and I wanted to grab something to eat. I do recommend that if you are going to suggest the people mover, make sure you tell them it has a cost. We should have assumed so but we weren't anticipating that we would need change. (we only had Canadian change) We ended up paying with a $5 as that it the lowest USD we had.
We had asked for a room away from the elevators as I am a very light sleeper. Instead we were put right beside the elevators.
As many others have stated; the glass doors on the bathrooms are really awkward.
I went to use the shampoo in the morning only to find that it was empty.
The toilet and shower were also not as clean as they could be. From working in a hotel for several years I know how tempting it can be to cut corners when you're busy but it was noticeably dirty.
The mandatory valet parking is annoying but considering the cost of the hotel in comparison to hotels in Eastern Ontario, it was still cheaper
Like I said, These are small issues but when all is said and done it did affect how we felt about our stay. The hotel is beautiful and location can't be beat but these little things matter.
December 18, 2013
Rated 5.0 out of 5.0 by RDF23 Great location to see the Red Wings
Excellent location for when I come into town for a Red Wings game. Staff is fantastic and the accommodations are very good. I will be back again.
December 10, 2013
Rated 3.0 out of 5.0 by Wiz89 Nice new lobby, but nothing else refinished. Website inaccurate.
Room was dusty and there was some small bits of trash around. Elevator shaft was heard through the wall. Location was the only huge upside to this hotel. Also, on the website it says if you stay in an executive level room you'll get "dinner snacks" and a bathrobe. If also claims there is a separate area from the bed room. The "separate area" is about 4x4 and is essentially a small connector hallway to the bathroom from the bedroom which is more of a bedroom/living room. Mind you this is in the "Deluxe King Executive Suite". When I called guest services to mention some of these things he said he'd never heard of there being a bathrobe or snacks and that all the "deluxe executive" rooms had that was different from "executive" rooms was a sofabed.
Also, this hotel had apparently closed and reopened as the Crown Plaza Detroit Convention Center after doing some renovations. To us, and yes we had stayed there when it was the "Riverfront", nothing seemed one bit different except for the lobby.
December 10, 2013
Rated 5.0 out of 5.0 by MrEl50 Welcome Back
This was the first time I had been back to the Pontchartrain hotel in years. While there was a glitch in our reservation because someone else had made a reservation for us, the front desk rep was able to get it straightened out quickly. From there on it was smooth sailing. The staff was great and the room was comfortable; the view was pretty nice as well. I thought the $25 (a day) was a little steep being we were staying there for a couple of days; they should consider a one time fee. Overall, a great experience and look forward to our next visit.
December 9, 2013
Rated 5.0 out of 5.0 by bcrc Couldn't have been happier!
My husband and I stayed the weekend after Thanksgiving. We were there for the Elton John concert at the Joe Louis Arena. The staff was so nice and very accommodating. We ate and drank in the Jefferson House lounge and really enjoyed the company of our two bartenders Jennifer and Joshua. It was a little pricey but you have to expect that from a place this nice. The location was great with a nice view of the river and Windsor Canada. The People Mover rail system is so convenient and the station is right across the street in the COBO Center. In just minutes you can travel all over downtown.
December 5, 2013
Rated 3.0 out of 5.0 by Daryle42 Clean room with a great view
There were pros and con to this hotel.
Pros: the hotel is very clean, the staff is welcoming, the valet is fast, rooms are clean and our view was spectacular. Needed a refrigerator in room and they brought one right up. The pool, hot tub and sauna was nice to relax in. We got free breakfast every morning.
Cons: the bed sheets are hard, the up stairs room flooded and came through our ceiling onto my wife. Maintenace came and said they have to tear down the ceiling. The manager stated he has to move us and down grade our room. We were in a suite. We decided to stay and the manager said he would compensate us but never did.
December 4, 2013
Rated 4.0 out of 5.0 by Kidrock It was ok
Alright place to stay. Close to the people mover which is excellent. They only offer valet parking which costs you $25 per night! Got back to the room the next day and the key card didn't work, had to get it rescanned at the front desk. Come to find out there were multiple other people whose cards didn't work. Bathroom door was completely see through. Sheets were kindof paper-like.
December 3, 2013
Rated 4.0 out of 5.0 by clsrms awesome views!
The property was redone recently and the common areas are very nice. The rooms are updated, but some things were a little sloppy. The bathrooms are small, but updated. We cannot say enough of the views of the river! They were superb! The staff was very friendly and helped make the stay even more enjoyable!! Overall it was a great stay and good value for the money.
December 3, 2013