Rated 4.5 out of 5 by 28
Rated 1.0 out of 5.0 by AYScott Lovely large room
We booked a room with two double beds for a girly weekend. The location was a good 15 mins walk from princes street but we wanted a hotel with a pool so booked the crowne plaza. On arrival we were told that the pool etc was closed due to a pH issue. We asked if this would be sorted for later in the afternoon and the answer we got was that they didn't know. Our room was spotless with two large beds and a beautiful bathroom. Room had white robes and lots of little special touches like pillow spray. It was also very quite. The only fault with the room could be that it might be too hot for some guests. The problem with the pool was not rectified by the time we checked out and unfortunately even though we spoke to receptionist a number of times and duty manger three times no one could actually tell us when the pool would be opened or offer us anything by way of compensation. We also left our contact details for the general manager to contact us after we left. A week later no one has bothered to make contact and for a large chain like crowne plaza I think this is pretty poor service.
December 13, 2013
Rated 5.0 out of 5.0 by teresa29 Fantastic Stay
My husband and myself stayed one night at the hotel. The staff were very helpful and the room was stunning, had the best sleep in the most comfortable bed ever.
December 12, 2013
Rated 5.0 out of 5.0 by mrsB29 beautiful Hotel
Stayed here with my husband for one night.Got an upgrade as soon as we arrived due to being priority club member.Was very impressed with hotel.Staff were very friendly.Hotel was beautiful.Our room was massive and the bath was huge!Was very impressed with it.Very clean hotel.Breakfast was lovely.Lots of choice.Hotel was just round from the playhouse and was walking distance to princes st.We took the train so we didnt need to park but you can park at the omni centre.Overall I loved this hotel and would highly recommend
December 11, 2013
Rated 5.0 out of 5.0 by Zodiac Fabulous Service
From the welcome as I entered to the farewell as I left, I experienced every single member of staff as personable, attentive and friendly. Every request was handled with a smile and willingness that was a delight to encounter. If you are looking for a home away from home whilst visiting this amazing city I can't recommend the hotel strongly enough!
December 9, 2013
Rated 5.0 out of 5.0 by Wardy56 Fantastic hotel
Set in a georgen terrace of beautiful buildings the hotel stands proud and looks every bit the part. All of the staff were helpful and courteous with some of the best service I have ever had. My wife and I had a wounerful stay and will stay again on our next trip to Edinburgh .
December 4, 2013
Rated 5.0 out of 5.0 by JDL60 Fine quality hotel with amazing attention to detail
well, what can I say? Frankly this is one of the best hotels I have ever stayed in. From the amazingly attentive staff to the fantastic room, everything just so good.
I was staying for 2 x nights on the occasion of my nephew's wedding - with my wife and our eldest (4 and a half year old) daughter.
Everything began with a great surprise - I had booked on reward points - was upgraded to a club room with the benefits which go with that!
The staff in especial deserve great praise, their great quality friendly touches make this a 5 star 'home from home'
This hotel is a great credit to the marque and especially the staff and managers who make it so - I cannot wait to return!
December 4, 2013
Rated 5.0 out of 5.0 by Jonandali The business !!!
My wife and I stayed recently for our anniversary.
The hotel and all the staff were superb.
We've stayed in quite a few hotels all over the world and this
Experience is right up there with the best of them.
The staff are a real credit to the hotel.
December 4, 2013
Rated 5.0 out of 5.0 by Minirutter Fantastic
Great location 2 minuets walk to the play house and 10 mins to the heart of the shops. The hotel staff where all very helpful and polite and made it a lovely getaway. We had an upgrade to a suite and it did not disappoint the room had 2 couches and 2 chairs, 2double beds and It was the biggest room I have ever been in!!
November 27, 2013