Rated 4.4 out of 5 by 106
Rated 5.0 out of 5.0 Lovely hotel in a great position
We very much enjoyed our stay in Crowne Plaza Royal Terrace in spite of the Scottish weather.
The rooms were comfortable and clean, the amenities were good and the staff very pleasant. And it's in a very good position, close to everything but nice and quiet. The only challenge was the lack of parking, but as we were out most of the time it didn't really matter.
We'll definitely stay there again next time we're in Edinburgh.
August 24, 2014
Rated 4.0 out of 5.0 by RickStL Room and service not up to Crowne Plaza expectations.
We realize that this facility is old and in a historic area, however, our room had curtains that were in disrepair (couldn't close completely) the furniture and room just looked tired and old. It really needs a face lift. The room make up service required calls to the front desk to clean the room and get fresh towels. Breakfast service didn't have adequate personnel to handle the guests. The food was good and a good variety was available. Price/value was not up to Crowne Plaza standards/expectations.
August 19, 2014
Rated 5.0 out of 5.0 by Joseph T Great Location and service
Excellent service from check in to check out. During our stay we ate in the restaurant for all of our breakfast and one night for dinner. The food and service was outstanding. Stayed on the third floor facing the street and had no issues with any street noise. All of the staff including frontdesk, concierge, restaurant, housekeeping and bar were very cordial.
August 18, 2014
Rated 5.0 out of 5.0 by AdamW Great Stay
Great stay in centre of Edinburgh. Located in a quiet street minutes from the centre. The girls on the front desk at this hotel were really friendly and very hospitable and made the stay. Nice touch to give access to the Club Lounge for all Platinum Reward Members, much appreciated. Thank You for lovely stay.
August 18, 2014
Rated 5.0 out of 5.0 by M1ch4el Great location and comfortable room
We stayed at the Crowne Plaza Royal Terrace whilst visiting friends and seeing some of the Commonwealth Games. Location was great for Waverley station, a short walk away and the commute to Glasgow.
Most nights we were in fairly late but still had a friendly greeting from the duty manager.
Hotel had loads of character, our room was lovely with very high ceilings - must have been a very fine residence at some stage in the past and now a sympathetic conversion to a hotel..
Will be back again staying there for the Ryder Cup in September!
August 14, 2014
Rated 5.0 out of 5.0 by Timbotiger Comfortable hotel
Brilliant hotel in heart of city. The hotel has good staff , friendly and accommodating. The bar has great whiskey choice!
August 8, 2014
Rated 5.0 out of 5.0 by Thanks11 A trip to remember!
My husband and I were so impressed with the customer service and the accommodations at the Crown Plaza Hotel. The staff was very friendly and helpful with everything we needed from reservations to mailing postcards. We were given an up grade to a larger room, and it was spectacular. The location was quiet and right near a garden area where you could take a walk. Restaurants and the Royal Mile were within walking distance. Because of the location we were able to come back to our room, freshen up, and head back out for the evening. When we got back, our room had been cleaned again, and our beds turned down. The beds were very comfortable as well. Let me add the caramel short bread cookies were just perfect with a morning cup if tea. Thank you for making our trip so special!
August 8, 2014
Rated 5.0 out of 5.0 by Wardygirl37 The staff made this hotel stay exceptional!
The hotel is lovely but we did have a few problems along the way, nothing overly major, and I'm happy to say that as soon as we made the staff aware of the problems they were dealt with immediately. In particular the Duty Manager (Sharon# and the Concierge #Rui) really went out of their way to ensure we were happy - its often the staff that make the difference in any business and this was certainly the case for us! I would highly recommend this hotel and their staff to anyone.
August 6, 2014