Rated 3.8 out of 5 by 110
Rated 4.0 out of 5.0 by sleeplessinKittanning Satisfied business traveler
I travel all over Pennsylvania for business and there were a few things that stood out at the Crowne Plaza as positive items. One, all the staff people at the hotel were amazingly friendly, competent and helpful. And there were plenty of people, at check-in, at the restaurant and then again at check-out.
The room was very nice -- the furniture was in good repair, the bed was very comfortable, the climate control system was better-than-average and effectively cooled the room (even though it was December, I'm usually hot and had to turn the air on to cool the room to a comfortable tempertaure).
The internet service was good, too.
The areas I found lacking: my room had those unsightly dust lines all around the edges of the room and between the nightstand and the bed. These are the difficult-to-reach nooks and crannies where the vacuum won't easily reach and where nasty things like toe nail clippings, cheetos and other debris collect because someone isn't using -- or doesn't have -- a crevice tool.
Overall, the service was terrific and the room, on whole, was quite comfortable. The shower was good with good pressure and good, hot water.
I'd certainly stay again but I do wish the parking lot was larger and that someone would police the turnaround at the lobby to ensure that cars aren't blocking the entrance and handicap ramp and aren't sitting for longer than the posted 15 minutes.
December 6, 2013
Rated 5.0 out of 5.0 by Dee26 Very clean rooms and excellent staff.
We were very pleased with our stay. The rooms were clean. The staff members were very helpful and courtesy. Michelle was EXCEPTIONALLY helpful to our needs and a very nice person. She always makes sure we have everything we need to please us during our stay. The breakfast coupons were great. The pool and fitness area were wonderful as well. Great place to stay. We stay there every time we are in the area, and plan to do so again in the summer.
December 5, 2013
Rated 2.0 out of 5.0 Need More security at night
allowing partying and routy kids all night means I will never stay there. allowing people to smoke in hallways at night.. never stay there... I do not recommend this hotel to anyone.
December 3, 2013
Rated 1.0 out of 5.0 by partycentral Party Central
We booked a four night stay and the first two nights were relatively good. The third night (Friday) there was a wedding party at the hotel. The smoking area for the restaurant & bar is out on the front sidewalk outdoor cafe area which is right under all of the rooms on the front of the hotel. The roar of the crowd noise in our room on the second floor lasted until 4 AM when the party finally broke up. I assume it was part of the wedding festivities. Regardless, it made for a sleepless night. This was followed up on Sat. night with more of the same and additional revelry going on in the hallway just outside our room with shouting and loud laughter (they sounded drunk). This carried on for quite some time and at several intervals. I expressed my disappointment at the front desk upon check out and received a less than adequate response of concern.
November 21, 2013
Rated 1.0 out of 5.0 by TexasFlyer Lack of Security
I was told on check in there were 6 wedding parties staying that night. I was traveling for work, and just needed to sleep. People were fighting and screaming in the halls and in my room next door half the night. The cops actually showed up on the fourth floor, but it didn't stop the craziness.
I get really tired of hotels not cracking down on this behavior. They should have thrown the people out and offered to reimburse the people who were victims.
November 20, 2013
Rated 1.0 out of 5.0 by jonah3 Terrible stay
This was the worst hotel I have ever stayed in. They booked 3 weddings for the same night. It was out of control. We were supposed to have a buffet in the bar after our reception and it was put out and was gone before we arrived(eaten by other wedding party). The bar was a mess. We tried to go to sleep at 2am but the noise was out of control. Drunk people making so much noise. One of our party called 5 times about the noise. We finally packed up at 3 am and drove home... Not handled well ... Really 3 weddings one night???
November 15, 2013
Rated 5.0 out of 5.0 by greenlea Great service
Attended a wedding and spent the night. Everything was wonderful and the buffet breakfast was an added plus!
November 13, 2013
Rated 5.0 out of 5.0 by LlLI Loved this hotel
Great hotel and great location! Everything about it was just a great stay. Also loved the sales team there, Crystal. Could not have pulled off such a great event and stay at this top notch hotel.
November 6, 2013