Crowne Plaza Grand Rapids - Airport

Hotel Front Desk: 1-616-9571770

Hotel Fax: 1-616-9570629

Hotel Email: info@crowneplazagr.com

Check In: 4:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Gerald R. Ford International (GRR)

- Distance from hotel: 3.5 MI/ 5.63 KM North East l

- Complimentary shuttle available

- Exit the airport. Merge onto Patterson. At Patterson & 28th Street, turn right(east). Hotel will be approximately a 1/2 mile on 28th Street on the right side of road. Enter hotel by turning right on Foremost Drive and then left into the hotel.

Train
Amtrak

- Distance from hotel: 12 MI/ 19.31 KM West

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- Car Parking Available

- Complimentary Daily Self-Parking

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Hotel Highlights

The Crowne Plaza® hotel is "the Place to Meet" in Grand Rapids, Michigan. Our hotel's facilities offer flexible space for 600 people, have state-of-the-art equipment and free Internet access.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.8

based on 228 reviews
74%
Recommend This Property
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Ratings Breakdown

228reviews

  • 5 Stars
    91
  • 4 Stars
    57
  • 3 Stars
    37
  • 2 Stars
    24
  • 1 Stars
    19

Mediocre Experience

By

March 06, 2015

club

My daughter and I stayed at the hotel for her music competition. We were led to believe we were getting a special discounted rate at this "luxury hotel". What we recieved was a very old room, with no microwave, refrigerator, unless we paid extra. Beds were weird. Starchy hard blankets that we tore off, and had thankfully brought our own to use. No heat lamps or ventilation in bathrooms, so it steamed up horribly. Heating system in room didn't work correctly. Restaurant and pool/jacuzzi room was very nice. Rooms were clean, just old and blase. Staff very friendly and helpful.

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Great customer service from the Staff

By

March 06, 2015

club

I have meetings at the Crowne all the time and the banquets staff is amazing...Amy. Linda, and Edwardo make my events a great experience. Abby, Nicki , Josh and Kirsten always take care of me when I am checking in or need additional help for my team. Finally, Donny in the restaurant is amazing. Always friendly and going above and beyond is what I can say for this entire staff!!

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Comfortable bed and great service!

By

March 05, 2015

Great place to stay in Grand Rapids
Conference food disappointing.

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Awful Experience

By

March 05, 2015

club

The reason I picked this hotel was because they were pet friendly and that there was a spa/salon there where my pregnant wife could get a message (at leas that is what the website said). When we arrived we were told that no there is no spa here - you have to go across the street.

The room was quite dingy with drab colors in old carpeting. We tried to open the sliding door to get some fresh air but that would not open. Not sure if the lock was broken or it was bolted closed in some way but either way it didn't work.

There were middle school children all over the hotel. I heard kids (or at least I am assuming kids) running up and down the halls, above us, at all hours of the night. At one point they were crowding the halls by the pool to such an extent that my wife and I could not walk through. Finally security told them they had to move.

The service of this hotel were an atrocity. My wife and I tried to eat at the restaurant but couldn't because everything we ordered they were out of - pretzel app, turkey burger, mac & cheese (which is interesting since they were serving a pasta bar???). I also ordered three beers to be delivered by room service . . . that took over an hour.

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