Rated 4.3 out of 5 by 78
Rated 1.0 out of 5.0 by Fedup Don't book at this hotel
We got there very late on a very stormy night. It was midnight we had driven 3 hours in pouring rain so to say we were exhausted is an understatement. The parking lot was fairly empty so there were plenty of rooms. I asked for a room away from the highway and the ice machine because I had read that tip from another reviewer of this hotel. The fellow who checked me in was very accommodating and tried to put us in such a room. However, we get up there and the key will not work. We go back down, (9 floors down to be exact) and get the key reprogrammed. It still will not work so my daughter goes back down and they move us to another room. ON the highway side. Well, ok, at this point I really am too tired to care and figured they could move us tomorrow. This room looked like it had been road hard and put up wet. My daughter goes to use the toilet and it's broken. The front desk sends up the SECURITY GUARD to look at the toilet. Yes, he determines it's broken. So they move us to yet another room. (Did I mention that we arrived at midnight? And yes we did call ahead.) Anyway, guess where the room is located. YES that's right, on the highway side and RIGHT NEXT TO THE ICE MACHINE. Wow really? Anyway, I turn on the TV and it starts crackling and popping like it's going to explode. So once again I call down to the front desk. He tells me to unplug and plug it back in. (So apparently, this is not the first time this has happened.) Anyway, it works so we bed down for the night. They never even offered to comp our room for a night and instead gave us some coupons for breakfast. Why don't they just slap me in the face? The condition of the room is fair at best. The curtains were torn and dirty and the bathroom walls looked dirty, the bottom of the door frame in the bathroom was broken and there were no hooks or hangers to even hang a hand towel. NOT what one would expect from a Crowne Plaza Hotel. All I can say is if you CHOOSE this Hotel, You're ON YOU"RE OWN.
October 6, 2012
Rated 5.0 out of 5.0 by MES410 Will stay again!!!
We were looking for a hotel where we could relax and we found just that. There's a clean indoor pool that is well taken care of. The staff was attentive and friendly. The location was perfect for us. Look forward to going back!!
August 8, 2012
Rated 5.0 out of 5.0 Exceeded my expectations
Whenever I travel in the US, I try to find Crowne Plaza Hotels. Their wonderful beds are the best for my horrible back and in general, there are lots of little perks for a mid priced hotel.
This particular hotel is located off the access road of the 59 freeway. Since this is Houston, you need a car to really go anywhere. The good news is there is a wonderful steak house and an Olive Garden that are right next the hotel and easy (a few yards away) to walk. The hotel also has a restaurant. The breakfast buffet was absolutely superb and the overall dining experience was first class at dinner, unlike some the typical hotel restaurants. I was really impressed with their Asian Corner Menu and the food was very authentic.
The suites are very clean and large. Two plasma TV's. One in the bedroom and one in the sitting room. Rooms include a fridge, coffee maker with Wolfgang Puck coffee and the beds....Ah...the beds! Very comfortable and very clean. This was a very good experience! Well worth the money
August 1, 2012
Rated 4.0 out of 5.0 by Monicafab3 Hotel staff friendly and courteous.
Overall, my stay at the hotel was very good. The staff at the front desk were excellent and responsive to my needs. The value of the hotel was average for the space provided, but I would definitely recommend it to friends and family.
July 30, 2012
Rated 5.0 out of 5.0 by Jean Great Service
My experience was wonderful. I will highly recommend this facility to anyone that inquire. My room was very comfortable. The staff was great also.
July 23, 2012
Rated 5.0 out of 5.0 by Jean Dozier and Talley Family Reunion
Very comfortable bed. The service was excellent. I will visit again, and recommend to family and friends.
July 21, 2012
Rated 5.0 out of 5.0 by UtxGil Great hotel at a great price. Enjoyed the breakfast.
Very good hotel. I was somewhat far from where I had to be during the day, but I left early to beat the traffic. Very enjoyable breakfast buffet.
July 10, 2012
Rated 5.0 out of 5.0 by mike31 houston
Staff was extremely helpful and kind. Everyone either knew my name or at least made me feel very comfortable. Great staff from Jean Paul to chef Ernesto to the food servers. Also, a great cook to order breakfast.
July 10, 2012
Rated 5.0 out of 5.0 by Stuart4 I slept real good and I truly enjoyed my stay.
Awesome! My host, Ruthie, was just astounding! My stay there was awesome.
July 10, 2012
Rated 5.0 out of 5.0 by Famfun Family Friendly and Fun!
The Crowne Plaza Suites is a Family trusted hotel. Or atleast for our family. we stay there regularly and enjoy it verry much! love the extra room and split bedroom /living room. Help when you have a babby napping but the other kids want to play.
July 10, 2012