Rated 4.0 out of 5 by 263
Rated 5.0 out of 5.0 by jackie0508 Great experience and even better Staff
If you want to be in the center of everything in Key West, this is the best hotel to choose! I loved the complete experience and the staff is FANTASTIC!
It has been a while having some time off for a vacation, but I would come back so much and would only stay at this Great Hotel!
November 20, 2013
Rated 5.0 out of 5.0 by SatisfiedGuest1113 Great stay
Had a wonderful stay in Key West. I would return to this hotel.
November 20, 2013
Rated 5.0 out of 5.0 by btay Fantastic Hotel in a great location
We had a great time and look forward to returning.
November 20, 2013
Rated 5.0 out of 5.0 by KTBraves WOW!! What a GREAT place to stay.
The hotel is spectacular. My and Son I were in for a few days. From the moment we arrive we were treated like kings.
The guestroom was very large and well appointed. I usually have difficulty sleeping in a hotel for the first few nights. I was sleeping like a baby from the first night. The beds are very comfortable.
We only had breakfast each morning at the hotel, breakfast was fantastic and sooo many choices.
Location you can not beat it. We were right in the middle of all of the entertainment, shopping and Dining. From the hotel you were with in walking distance and just a few minutes from the beach or the marina. There was too much to do and not enough time to do it.
November 20, 2013
Rated 5.0 out of 5.0 by markinthedesert Ideally located in the heart of things
This property is located in the center of activity on Duval Street. If you want a balcony overlooking the 'action' on the main drag, ask for a 2nd floor room and if you desire more serene accommodations, ask for a courtyard (interior) room which looks out onto a pool, sunning areas and a bar.
Our guestroom, while slightly smaller than we're use to, does mirror the era of construction and was nicely appointed. If you're looking for non-baseboard level outlets, there is one in the side of the night stand, facing the mattress. It's a bit hidden, but convenient once located.
Once the renovation is completed, this hotel will be spectacular in every way with a roof-top spa, a needed addition to this well-placed classic hotel. The hotels’ staff is attentive, knowledgeable and has a penchant to please their guests, an oftentimes overlook quality in the hospitality business.
November 20, 2013
Rated 5.0 out of 5.0 by Brett83 Wonderful Hotel!
We loved this hotel. Plenty of great amenities in the room to keep us happy throughout our stay. We will definitely stay here next time we are in Key West!
November 20, 2013
Rated 4.0 out of 5.0 by Cruisejen Location, location, location!
I love this hotel. I never have to drive my car once I check-in because the hotel is right on Duval Street in the center of town. Comfortable beds and great service, too! Love the complimentary "it's Five O'Clock Somewhere" drink.
November 16, 2013
Rated 5.0 out of 5.0 by KeyWest1 Room
Overall, the staff were exceptional, including all the valets and engineers who helped with our car troubles. assistant Manger very helpful and professional, as we had a real problem with the car, the valets concierge, and receptionists all much better trained than the norm in Florida too.
Our room contained food in fridge and open beer in closet, which was not acceptable, and the cleaning staff dealt with that right away. They also have kindly mailed me an article clothing left behind in the room.
Because of the car issues, we were able to stay another night at a similar rate, which was very very good of Crowne Plaza Management.
November 13, 2013
Rated 4.0 out of 5.0 by Newfan Convenient location!
La concha hotel is located at the center of Duval street. Restaurant, shopping and sightseeing are all readily accessible. The room was clean and quiet. The pool was under construction so we had some noise but was tolerable.
November 9, 2013
Rated 5.0 out of 5.0 by JODON1 We loved LaConcha !
Everything about the hotel was positive, except the closure of the restaurant for afternoon and evening meals. The rooms were spacious, clean, comfortable and conveniently located. We truly enjoyed the sunset experience. The staff was available, efficient, and helpful. We particularly appreciated the assistance of Nathan at the front desk, and Frank with concierge services. We also enjoyed meeting Steve Keup, General Manager, and chatting with him about future plans for this particular Crowne Plaza location. We agreed that our stay was delightful and certainly enhanced our visit to Key West.
November 6, 2013
Rated 5.0 out of 5.0 by KEN0154 Friendly & prompt service
We got off to a rough start but when I addressed our issue with the manager, Steve,he immediately corrected the problem. It was only our 2nd time to KW and our first at La Concha. Thanks to Steve, we will definitely consider a re-visit. Noise level was a little high due to construction but it was far enough away not to be troublesome. Maids were very efficient in cleaning the room. Great location if your room faces the street.
November 2, 2013
Rated 3.0 out of 5.0 by JSBS1 Great on staff, poor on bathroom
The staff were all very helpful. Location is great.
Bathrooms are terrible - no bathtub. I think they were designed by a woman-hating man. At the very least, it would be helpful to put some type of bench in the shower so that I can shave my legs; I am not a contortionist.
On the upside, though - see you next year!
November 1, 2013
Rated 3.0 out of 5.0 by Harry3269 Fantasy Fest 2013
When I made my initial reservation , I was told they would upgrade me to a balcony room . Didn't happen.
They did upgrade to a king leisure . Still a tiny room .
I feel I should have been told there was major renovation going on and services would be at a minimum.
No manager available , front desk staff - not rude but not friendly.
Valet guys almost never available - Had to search for them.
This is my 3rd or 4th stay at La Concha and by far the worst .
I visited another hotel and I am sorry to say ,that may be my new destination although I love Crown Plaza and La Concha is the best location on the island. Makes me sad !
Maybe the remodel is taking a toll on everyone but this was not a good experience.
I requested a roll away and it was broken and the last one.
The ice situation is rediculous. I walked 3 miles ( not really )to get ice only to find out I needed a key to access the ice room.
Great TV !
October 31, 2013
Rated 4.0 out of 5.0 by MarkyP Construction
Very disappointed that LaConcha would choose to have a major renovation going on during one of the biggest weekends for Key West.
That being said the room was great, service was OK.
Location is oh so fantastic for Fantasy Fest, right in the middle of everything.
October 30, 2013
Rated 5.0 out of 5.0 by tricia1952 great service good manager Jason was very welcoming
this is my fourth stay and always it was great. Location was the best
October 30, 2013
Rated 4.0 out of 5.0 by Eddie95 Customer service and insects
My room had ants in it. The room is well decorated and comfortable . The location is ideal. I had an issue with customer service at breakfast at the restaurant.
October 29, 2013
Rated 1.0 out of 5.0 by 111jjjj Worst IHG experience ever.
Rude front desk staff at checkin. They do not honor the Ambassador program. Never advised under construction. Place was very disappointing. Asked to speak with manager, not available.
October 24, 2013
Rated 5.0 out of 5.0 by Greg739 The Best of the best
This hotel is by far the best key west has to offer. The hotel staff goes above and beyond to do everything they can to make your stay incredible. Jason the manager and Frank the concierge are as good as one could ask for in the business. Bell staff, bar staff and housekeeping always have smiles on their faces. I wish every hotel I went to had amazing people like Crowne Plaza La Concha!!!
October 23, 2013
Rated 3.0 out of 5.0 by Jkwasnick If it weren't for the demolition going on it might be four star
Check in: valet were nice, Amanda was good and took our bags to hold. Called my cell when room was ready for check in, which was nice. The young man however couldn't get bell hop on phone due to the noisy construction and rather than leave behind the empty frot desk, he asked me to go out to valet and ask guy to come in. Valet guy this time said he heard call but ignored it. Not sure if it was sarcastic or serious but nonetheless it seemed silly to make me get the guy to get my bags.
Room: upon realizing we check in during demolition we asked to have a different room, as ours was in front of elevator. They couldn't accommodate this. I was worries about the noise but it wasn't too bad. Room was nicely decorated but small. Not many outlets outside of bathroom, if even one. TV was huge bed was comfy. Shower, very tiny and no tub. Door opens out which means you can't have two people going in and out of bathroom at once.
Demo ran from about 10am to 8pm and was very loud at front desk and pool, but didn't hear it in my room thankfully.
Pool/bar: Stephanie was so not friendly. It seemed like she didn't want to be there. We also saw a bartender w beard mess with a cap on Jameson, and another guest who bartends told us it was watered down. Not. Cool. Rooftop bar, should be redone. Location is a nice spot for sunset and could use a facelift inside and out. Starbucks on site was nice, but I ventured to a local cafe for breakfast.
All for all it was a nice stay. Pool area was nice but noisy and waitress left much to be desired. For the location it was worth it. If you need room ask for suites I heard they are bigger.
October 20, 2013
Rated 4.0 out of 5.0 by barb1961 Central Location on Duval
Went for a girls weekend. The hotel was in the middle of a renovation, very loud during the day. We did not know when booking this property. The room is decorated nice, but very little space to walk between the beds and the dresser and the bed and the bathroom. The beds were comfortable and air condition worked great! Bathroom very small (expecially for 3 women). Rooftop is a nice view of Key West. Heard they were going to make a spa upstairs. Hope they keep the balcony open for the view. The staff was friendly and loved having a Starbucks on the 1st level.
October 16, 2013
Rated 2.0 out of 5.0 by Tara444 Most likely will not come back :(
We mostly likely will not come back to this hotel. The bathrooms are extremely small, the bedroom too. There is no space to put your clothes, unless you are traveling alone. The staff was friendly and it was clean. The price was fair. The best part was the Starbucks downstairs and the Sunset Roof Top! The pool was small too. Too small. The bartender was great outside and the drinks were good. I did like how it was close to everything. It was under construction so maybe once the construction is complete it might have a better atmosphere and ambiance. I wish they would have told us about the construction.
October 16, 2013
Rated 3.0 out of 5.0 by LesB0 Key West
There were hooks coming out of the bathroom walls. They were jack hammering all day, so no rest could be had after walking around town all morning. The pool is very small. Not close to any beaches unless you took a cab.
October 16, 2013
Rated 1.0 out of 5.0 by Angiespike So disappointing I just cried.
The staff failed to let us know they were under major renovation. Due to that there was no way to have a pleasant experience. No room service. Only service was Valet parking which was good. We even took a chance on the breakfast buffet Service was rude and food cold and repute. That's a lot of money for being treated so rudely. We opted for the balcony on Duval St to have room service for an Anniversary Celebration so that did not happen. Did I mention the marathon you had to walk to the ice machines? All the way up and to the back of the property. Four machines. All a long haul away. I made the reservation 24 hours in advance. I should have been advised of the situation.
October 14, 2013
Rated 1.0 out of 5.0 by FunNYE Do Not Stay Here!!!!
The hotel was under construction and the noise was terrible I have a video of the workers and the noise. The water was turned off so when we came in that night we couldnt take a shower. I asked the front desk about it and they said it was part of the work going on. So we went to sleep with no shower---"Great 25 year anniversary". The room was small and cramped, my toilet seat fell off, the shower poured water into the floor. The Police were there Investigating claims that houskeeping had taken pills from another room. I had a problem with the front desk clerk when checking out. She tried to charge me for parking when I didnt have anything there to park. We have stayed at this hotel about 40 times in the past and I have watched this hotel slowly getting worse, I dont recommend anyone stay here until they get it managed right. and for goodness sakes please tell someone the hotel will be under construction so the guests can make the choice to suffer or not!!! That is Bad Management!!!!
October 12, 2013
Rated 1.0 out of 5.0 by Lady7Dolly Complete disappointment
My recent stay at the Key West-La Concha CROWNED PLAZA was a complete disappointment.
For the amount paid for the room I expected quality and what I received was TOTALLY UNACCEPTABLE. What I received was an inferior space so small, so poorly designed, so overstocked with dated oversized inappropriate furniture it was impossible to navigate within the space, access the refrigerator, open drawers, close bathroom door, access closet or pass anyone in the room without sitting on bed, sofa or ducking into the bathroom. Surely an interior decorator was not engaged in this design!
If this was not bad enough, major construction was in progress that could be heard throughout the facility. Why was a courtesy called not made to warn guests of this inconvenience? I had to request room to be cleaned even though it was available from 9 AM until 3 PM one day. Elevator was slow and small. There was nothing good to say about this stay and Crowne Plaza should remove their name from this facility. This property needs new management. RB
October 11, 2013
Rated 3.0 out of 5.0 by Travelers88 Great Location
Location on Duval Street was the best part of staying here! We didn't know ahead of time that the hotel was going to be undergoing renovations during our stay or we would have gone somewhere else. It pretty much ruined the ambiance of the place having the lobby boarded up and construction workers on site.
No acknowledgement of being Rewards members and waiting for someone to assist us when we arrived was disappointing. Not able to get recommendations from concierge since he was never there when we went looking for him and no one at the front desk could tell us when he would be back. No response from staff when we called about water leaking from the cooler in our room.
I am glad we had a balcony on which to escape! Room was small as stated in other reviews, but I was not prepared for the size of the bathroom...super tight! Too much big stuff crammed in the room. We couldn't even open the cabinet where the cooler and coffee maker were located because the doors hit the end of the bed. The pool area was amazing, and our saving grace!
Bottom line: Great location for Key West! But we will stay somewhere else next time.
October 6, 2013
Rated 5.0 out of 5.0 by jimbo33 A heads-up to an employee
I would like to recognize an employee, Samantha(from Hawley, PA).
She was friendly and gave great customer service when she was tending bar at the pool, Sept 28-30. If there is an Employee of the Month, I would recommend her for it
October 4, 2013
Rated 5.0 out of 5.0 by MajorK9 Key West Birthday Trip
My wife and her sisters had a great trip and the location makes where no car of cab required. They walked everywhere.
Great trip and well worth the stay.
October 4, 2013
Rated 5.0 out of 5.0 by Rich811 Great place
We love the hotel and staff great place and people perfect location if you have any problems they will take care of you
October 2, 2013
Rated 5.0 out of 5.0 by JD11 Great place to stay in Key West
Great location. Beautifully decorated and the staff was wonderful. Would definitely recommend this hotel for anyone planning to visit Key West.
October 1, 2013