Rated 3.7 out of 5 by 157
Rated 3.0 out of 5.0 Beauty Is Only Skin Deep
Great bedrooms, lovely comfy beds and a good nights sleep.
Shower is old, but works well. Make sure you are in the main hotel rather than the "village".
Reception staff need some training and guidance on their service skills in representing a 4/5 star brand. They were okay, but not to the standard I would have expected.
Restaurant and bar menu are minimal, lack of variety and choice, and the prices are expensive. The food is nothing special. This is an issue as the hotel is really remote and nothing else is in the vicinity, so I would eat before I arrive the next time I visit.
Leisure facilities are good, pool is large and the gym is well equipped. I felt that the locals who are members aren't too keen on guests using "their" gym and their was a bit of an atmosphere.
December 9, 2013
Rated 3.0 out of 5.0 by JohnU1378 Disappointing
Having recently received a survey to comment on the hotel I found that as a platinum member I should have received a complimentary drink or extra points. This was not the case and I expect the hotel to add those points retrospectively. We were told that we had been upgraded but the condition of the bathroom was dated to say the least. An upgrade suggests something a little extra but there were none. What does the hotel normally provide? Dinner allowance was set menu but soup and main course were lukewarm. Dinner and breakfast staff were polite but indifferent to customers' needs e.g. no bread offered at dinner until a manager happened to notice it had not been offered, an extra charge for coffee requested at breakfast.. Room key had been "deactivated" before arrival at room except that this did not happen again despite identical methods of carrying the card, no 2nd card offered despite 2 guests. There are huge gaps in provision at this hotel .
December 8, 2013
Rated 4.0 out of 5.0 by Ashley52 Great stay. Amazing hotel - Just a few minor moans
I stayed here with my aunty and we stayed for the Deluxe Overnight Stay.
Good points: We arrived early (before 3) and was able to check in to our room as it was ready. Check in was quick and easy. The room was very clean and appealing, the beds were very comfortable and the pre-ordered items were already in the room. The spa treatments were really really good, I would definitely recommend the Indian head massage. The spa rooms were really relaxing. The staff was really friendly and helpful. The food in the restaurants was amazing. We ordered a Panini and snacks from the bar area, buffet dinner and breakfast which was included in our price. The breakfast had a choice of your normal full English or continental. Never saw any of the entertainment/nightclub as we decided to watch movies in bed instead.
Bad Points: These are only minor but if the hotel staff sorted these out they could potentially be perfect. Firstly the spa treatments weren't as long as they described, however as mentioned before they were amazing. I was told before I arrived that there would be robes and slippers in our room, these weren't there and we had to ask for them. The 3 course buffet meal that was included in the price could have been better. The main course was really good but because of the layout and options of starters and dessert we didn't bother with these therefore not really a 3 course meal. I would say to make a small set menu which can be served to you rather then making you go up for it and upgrading to another menu with more options if needed. Someone had left their breakfast tray outside our room and we saw a member of staff standing outside and thought they would have picked it up, so didn't bother calling reception. When we went down for breakfast the next morning the tray was still there, therefore the member of staff had just ignored it. Lastly and this is just my preference I found that the pillows were too high and hard for my liking. Maybe a variety is needed?
Overall a really good enjoyable, relaxing experience and would definitely go back.
December 5, 2013
Rated 5.0 out of 5.0 by Reveller Comfort, peace and quiet.
Very well designed, and sprawling hotel set in the isolation of peaceful countryside. (Make sure you have the correct postcode and a satnav!) Elegant reception area with grand piano (if only I knew how to play it - or someone!). Extraordinarily comfortable beds and well-maintained rooms. All fittings very tasteful. Bathroom floor tiles rather slippery, so take care. Staff were very helpful and friendly. We were there for a function, and, as usual in hotels, more bar staff were needed to cope with demand. Food at the function and also at breakfast was very well prepared and presented. Had the pool and spa facilities to ourselves on Sunday morning which was an added bonus to a thoroughly comfortable stay. Highly recommend.
November 28, 2013
Rated 5.0 out of 5.0 by babyf55 Relaxing, break
Was feeling a little apprehensive about our stay here due too bad reviews left by other customers ( we stayed here due to gift vouchers given to us as a present ) but we had no need to worry as our break here was lovely , the room was lovely, clean and comfortable the treatments were great and the food was lovely (dinner, breakfast, lunch) and staff very polite and friendly. There was one minor little issue that cropped up in the spa over the two treatments each we had booked to have done the receptionist had not been informed that the lazy spa package had been recently upgraded from one too two treatments each but she just doubled checked with bookings and problem solved. we would without doubt come and stay here again . ************
November 23, 2013
Rated 2.0 out of 5.0 by LKent Conference experience
Very disappointing. Sound system is very important for a conference and system failed and there was no support .
November 20, 2013
Rated 5.0 out of 5.0 by amelia45 beautiful rooms
My mum and I had the most relaxing spa weakend. Wonderful breakfast and generous buffet dinner. We used the spa and swimming pool. Loved ever moment at the hotel and would lovet to return
November 20, 2013
Rated 2.0 out of 5.0 by DKTC Comfortable Bed but Poor Service
I stayed 4 nights in the Hotel for a conference. The hotel bedrooms were very clean and to a high standard. The cleaning staff were very helpful and friendly. The breakfast room staff were very friendly and helpful.
What let the hotel down for me were 4 things: 1) The check in staff were unhelpful and lacked knowledge of the event I was attending and knew nothing of the WIFI access for the conference. 2) While the bar food was good, the bar service was poor and the food was delayed. On arrival a 3 pm waiting more than1 hour for bar food when there was only 10 people in the bar was poor. Then to be asked to pay on receipt of the food because the staff shift was changing was unacceptable. The service at all of the bars at the various events was poor and didn't really improve. 3) The meeting rooms were adequate but could do with a makeover. 4) Mobile phone signal was very hit and miss.
November 18, 2013