Rated 3.9 out of 5 by 281
Rated 2.0 out of 5.0 by Barclay4879 Dirty carpets
The carpet in my room was stained in several places which was unpleasant and unacceptable in a hotel of this standard. The furniture was chipped in several places and the hinges were loose on the tea making facility door. The ceiling/wall join had been repainted and was a different colour from the wall which gave a tired, worn impression. Bathroom was excellent. The carpet on the stairs and hallway needed vacuuming.
The smoking area door leading to the main hotel block was a disgrace being littered with hundreds of cigarette ends - surely a bin or cigarette-end dispenser could be provided.
The breakfast was excellent except that the tea and coffee served in the small dining room on the first day of our stay was not hot. On the second day we had breakfast in the main restaurant and the tea and coffee was piping hot.
September 10, 2014
Rated 2.0 out of 5.0 by zhb1974 Too Noisy!
I booked this hoping for a relaxing night with my husband and son but it didn't really work for us. The hotel looks very nice and is stylish but we found the room very small for 3. The health club is ok but the changing rooms need a bit of updating, the Jacuzzi is pointless as hardly any bubbles and the towels are far too small. We booked the smaller restaurant for the evening which was okay but as it was so open plan to the lobby it was hard to have a quiet meal. The food was nice but long waits between courses ( we told there was just one chef) and we had to send the cheeseboard back as the Brie was hard and chalky. It also took 3 attempts to get our bill right - this is because there is no computer in the restaurant and they print a list at %pm of the rooms that have pre-paid for dinner. If you haven't checked in by 5pm you aren't on the list - slightly crazy system! The main issue we had was that we just wanted a quiet drink and chat and there was nowhere to do this. The main bar had very loud football on at 8pm when we went for a pre-dinner drink and this was still on when we went back into the bar at 10.30pm. We asked if there was anywhere we could that was quieter and were told all other bars were closed except the nightclub. They have a sports bar so why not keep this for football? The whole bar/reception/lobby are has the feel of an airport hotel as it is quiet open plan and noisy. Not really what we expected from a 4* Crowne Plaza and we wouldn't stay again. Overall very disappointed and feel we could have got better for the money elsewhere.
September 9, 2014
Rated 4.0 out of 5.0 by Yanbuguest Car Left
The hotel manger gave me left in his car so that I don’t miss the train.
September 9, 2014
Rated 1.0 out of 5.0 by Disappointed of Hampshire Silverfish insect the biggest I've ever seen
Silverfish insect the biggest I've ever seen appeared in the bathroom, unpleasant smell associated with silverfish and decay.
Reception Staff were good and enabled me to change the block and room.
Restaurant staff refused me the opportunity to dine as it meant setting a table and taking an order - there were only 30 minutes left before they stopped serving food.
Beds were horrible, far too soft without any support,
September 5, 2014
Rated 5.0 out of 5.0 by ejb2603 Luxury Spa Break
A relaxing stay. Great experience. Could not fault this hotel, staff nor food. Went for a 1 night luxury spa break, with my maid of honor just before my wedding, loved it so much booked there and then to go back 3 days later with my new husband for a golf break just before our honeymoon. Fabulous.
September 4, 2014
Rated 5.0 out of 5.0 by Jimmy Runs Hen Spa Day
Very friendly helpful Staff. Spacious Clean and comfy Room with great shower and water pressure.
Breakfast eggs needed a tad more cooking - Other wise Fantastic.
September 3, 2014
Rated 2.0 out of 5.0 by msjrichards13 Hard one to Judge
I emailed the general manager around 23:00, as I had been placed in an external block (The Village), I believed this to be a nice tranquil part where many noises would not be heard.
Not to my knowledge, I had been placed in amongst a teenage boys football team. My block in the village, was raucous, loud, my door was being knocked on late at night.
I had to be up early the next morning and struggled to sleep because of this. If I were working in the hotel, I would suggest keeping large parties of teenage boys away from regular guests. The car-park wasn't that full either so my thoughts are that there were other rooms available.
September 2, 2014
Rated 5.0 out of 5.0 by mk2705 Perfect Stay at Five Lakes
I have just had a spa retreat stay it was fantastic, the room was an executive king and was clean, spacious with great facilities and view. Dinner was included as buffet but we opted for the normal menu for personal choice and paid the difference, the food was brilliant only negative was the dessert choice was poor so I opted for the buffet desserts which again were lovely. Breakfast was buffet again but so much choice, the resturant staff were so friendly on both occasions along with all staff with deal with. Our treatment included was a back, neck and shoulder massage again this was amazing - I cannot recommend this package and hotel highly enough I cannot wait to go back!!!
September 2, 2014