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Rated 3.9 out of 5 by 269 reviewers.
Rated 4.0 out of 5.0 by Good and bad review I was very happy wig my overall stay as staff in the restraint was very polite and helpful. The roo.s was at very high standards and very clean and tidy. However I was not happy with one of the male staffs attitude in the night club. He was very rude and had attitude. After a certain time I was asked to open a tab as they didn't accept cash so I did as I was asked and when I went to the night club the male bar man who was young said I hadn't opened a tab and that he was unable to serve me. So I asked him if he could call the receptionand he tutted at me and when he come back he didn't even say sorry he just said in a rude way what do u want!!!! So after that we did not order anymore drinks as he made us feel uncomfortable. The second problem was in the spa. I called the front fest to let them kno that we had treatment at 4.30 and to let the spa kno just in case they want to rebook me . The staff said they would call me back if there was any problems. I did not get a call back . When I arrived we went to the spa the ladies at the desk was fine div me being a min late. However the young ladies who did my mini treatment said she had to deduct 10 mins from treatment as I was late. I got the facial but not the choice of head massage or arms massage. However my friend never had this problem . When I went for my full body massage the next day holding for Betta treatment I did not get it. My full body massage was for the full 50 mins but I never got a head massage or the top of my legs done or my arms done properly as she run out of time. I however questioned it with another member of staff who had told me that I was suppose to get the stuff I got missed out. I complained bout this and this was forwarded to the manager. I asked for extra massage on my feet to make up for the problems and I did receive this but they was very booked up so got it just for extra 5 mins. The lady at the spa reception and another worker who was very helpful nd I thank them very much. August 29, 2014
Rated 4.0 out of 5.0 Relaxing Went for a wedding, had a relaxing stay. Really enjoyed the experience, will definitely come back and maybe even book my wedding in here. August 28, 2014
Rated 5.0 out of 5.0 by Lovely break in colchester We had a lovely short break. Staff were extremely friendly and helpful . Rooms were both very comfortable (spent one night in the Village rooms). We had such a nice time we decided to extend our stay by one night. "Vicky" was one of the staff members deserving a special mention - very lively and helpful and a great asset to the hotel. Overall great experience!! August 28, 2014
Rated 5.0 out of 5.0 by Comfortable bed clean room Lovely clean room and the bed was great .... Down side breakfast was self service and food was Luke warm apart from that I don't think you should have to pay for Wifi August 27, 2014
Rated 5.0 out of 5.0 by Lovely hotel Beautiful surroundings! Rooms were very nice and comfortable only thing I noticed in our room was the water marks all over the bathroom tiles, food was ok but disappointed that the chef used the same knife to cut the pork and beef and as my husband is a Muslim he was unable to join me in our meal. The pool area is nice but the jacuzzi has no pressure therefor no bubbles! And wifi is very slow August 27, 2014
Rated 5.0 out of 5.0 by Excellent hotel Not our first visit here, but we were certainly not disappointed either. Very helpful staff, comfortable accommodation and overall pleasant experience. August 27, 2014
Rated 5.0 out of 5.0 by most comfy Bed Ever! You might think that sharing a room with three other sister could be a recipe for disaster. But the room was spacious and well equipped. The beds large and very comfortable. Bonus of not having to check out untill 12, meant i could enjoy a wonderfull lie in, followed by breakfast in bed, such a treat. Along with the Spa facilities add up to an excellent short break for all four of us. August 27, 2014
Rated 5.0 out of 5.0 by Excellent We booked as a group of girls looking for a fun spa stay, we were not dissapointed. The staff here are all so very friendly especially the waiter in the Brasserie. We found the hotel to be of a high standard yet it was real value for money. the spa itself was amazing and the thearapists very professional, I loved our stay so much that i have since booked myself and my husband a spa break and i know that the other girls are all planning to do the same. Thank you to all the staff ifor making our stay a very enjoyable one and for helping us complete our Ice bucket challenge by providing 5 buckets filled will ice water xxx August 27, 2014
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