Crowne Plaza Colchester - Five Lakes

Hotel Front Desk: 44-1621-868888

Hotel Fax: 44-1621-869696

Hotel Email: enquiries@cpcolchester.co.uk

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Stansted (STN)

- Distance from hotel: 34 MI/ 54.72 KM West l

- Head towards A120 Colchester and merge to road. Follow A120 until you reach a right hand turn to West Street Turn right to Bridge Street - B1024 Turn right to the B1023 The Resort is on your left

Train
Witham Train Station

- Distance from hotel: 10 MI/ 16.09 KM West

- From Albert Road Continue to Braintree Road Turn left in Collingwood Road At mini-round about turn left Turn left in Newlands Street At mini-round about continue forward Merge in A12 Leave A12 at junction 23, merge into London Road Continue until right hand turn towards Tiptree/Maldon Continue on B1023 until left hand turn in B1026 Five Lakes is on the left

Print Hotel Fact Sheet

- Car Parking Available

- Complimentary Daily Self-Parking

- Complimentary parking for guests and visitors.

Print Hotel Fact Sheet

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Guest Reviews

Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.9

based on 367 reviews
79%
Recommend This Property
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Ratings Breakdown

367reviews

  • 5 Stars
    164
  • 4 Stars
    97
  • 3 Stars
    48
  • 2 Stars
    28
  • 1 Stars
    30

Average

By

26 January 2015

platinumelite

See comments, reinstate the Club lounge or drinks vouchers in order to promote customer loyality and incentive to remain loyal.

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dream

By

23 January 2015

club

best nights sleep you can wish for. hotel and staff are first class

Posted byHotelStaff
27 January 2015
We are grateful to receive your five-star award and this indicates to us the level of your satisfaction whilst visiting Crowne Plaza Resort Colchester - Five Lakes - thank you. Our beds are becoming legendary for their comfort and I am glad that you too had the best night's sleep. Thank you for your positive comments regarding our staff, who continually try their utmost to excel in everything they do for our valued guests. Kind regards.
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AN ACCEPTABLE HOTEL

By

22 January 2015

club

A GREAT START WITH A SENIOR STAFF MEMBER (MANAGER?) CARRYING OUR SUITCASES FROM CAR PARK. EXCELLENT SERVICE. FRONT DESK THEN SAID THE COST WAS £17.50 A NIGHT HIGHER THAN THE PRICE I WAS QUOTED IN WRITING BY YOUR COMPANY!!!! AFTER SEVERAL QUERIES WITH FRONT DESK IT WAS EVENTUALLY AGREED TO CHARGE THE QUOTED PRICE. I SHOULDN'T HAVE HAD TO CONTINUE TO ASK FOR CORRECTION.HOTEL WAS CLEAN AND WOULD HAVE BEEN COMFORTABLE HAD NOT THE BEDROOM HEATING BEEN AT TROPICAL LEVEL!! WITH NO ABILITY TO TURN IT DOWN!!! HAD TO SLEEP WITH WINDOWS OPEN WIDE IN MID WINTER. NOT GOOD ENOUGH.

Posted byHotelStaff
27 January 2015
Thank you for taking the opportunity to share your feedback. I am disappointed for the inconvenience caused to you due to a rate issue however, I was pleased that this matter was resolved speedily although I do appreciate that it had a negative impact on you at the check in stage. Please accept our apologies that your accommodation felt uncomfortably hot. The last couple of months have been unusually warm in the UK and unfortunately, coupled with our heating being on ‘winter mode’ and the warm weather, some rooms in the hotel were affected by this at the time. I do hope that you will have another opportunity to return to Crowne Plaza Resort Colchester – Five Lakes in the future and I feel confident that you will not experience the challenges that you have referred to herein. With kind regards.
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Amazing Weekend Getaway

By

22 January 2015

platinumelite

Was planning to spend the night at this hotel on our way to Colchester Zoo. Arrived at 4pm and loved the place so much that we changed the plan for the Zoo visit. Relaxed at the Spa, took a nature walk and instead of going out for dinner, ended up having the meal in-house. The next morning, stepped out for a walk again and relaxed at the Spa. At the time of check-out, our car got stuck in the mud and the Maintenance staff went out of their way to help us.

The biggest pluses - relaxed environment, excellent staff, great facilities - a perfect weekend getaway for family

Posted byHotelStaff
27 January 2015
I was pleased to read your delightful review and it certainly seems that you had a very nice time at Crowne Plaza Resort Colchester – Five Lakes; taking advantage of its countryside location to go for walks. Furthermore, I am pleased that you found the hotel to be relaxed, our staff to be professional and attentive along with great facilities. I do hope that you return one day in the not too distant future. Thank you again for your lovely review. With kind regards.
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