Rated 3.7 out of 5 by 154
Rated 5.0 out of 5.0 by Reveller Comfort, peace and quiet.
Very well designed, and sprawling hotel set in the isolation of peaceful countryside. (Make sure you have the correct postcode and a satnav!) Elegant reception area with grand piano (if only I knew how to play it - or someone!). Extraordinarily comfortable beds and well-maintained rooms. All fittings very tasteful. Bathroom floor tiles rather slippery, so take care. Staff were very helpful and friendly. We were there for a function, and, as usual in hotels, more bar staff were needed to cope with demand. Food at the function and also at breakfast was very well prepared and presented. Had the pool and spa facilities to ourselves on Sunday morning which was an added bonus to a thoroughly comfortable stay. Highly recommend.
November 28, 2013
Rated 5.0 out of 5.0 by babyf55 Relaxing, break
Was feeling a little apprehensive about our stay here due too bad reviews left by other customers ( we stayed here due to gift vouchers given to us as a present ) but we had no need to worry as our break here was lovely , the room was lovely, clean and comfortable the treatments were great and the food was lovely (dinner, breakfast, lunch) and staff very polite and friendly. There was one minor little issue that cropped up in the spa over the two treatments each we had booked to have done the receptionist had not been informed that the lazy spa package had been recently upgraded from one too two treatments each but she just doubled checked with bookings and problem solved. we would without doubt come and stay here again . ************
November 23, 2013
Rated 2.0 out of 5.0 by LKent Conference experience
Very disappointing. Sound system is very important for a conference and system failed and there was no support .
November 20, 2013
Rated 5.0 out of 5.0 by amelia45 beautiful rooms
My mum and I had the most relaxing spa weakend. Wonderful breakfast and generous buffet dinner. We used the spa and swimming pool. Loved ever moment at the hotel and would lovet to return
November 20, 2013
Rated 2.0 out of 5.0 by DKTC Comfortable Bed but Poor Service
I stayed 4 nights in the Hotel for a conference. The hotel bedrooms were very clean and to a high standard. The cleaning staff were very helpful and friendly. The breakfast room staff were very friendly and helpful.
What let the hotel down for me were 4 things: 1) The check in staff were unhelpful and lacked knowledge of the event I was attending and knew nothing of the WIFI access for the conference. 2) While the bar food was good, the bar service was poor and the food was delayed. On arrival a 3 pm waiting more than1 hour for bar food when there was only 10 people in the bar was poor. Then to be asked to pay on receipt of the food because the staff shift was changing was unacceptable. The service at all of the bars at the various events was poor and didn't really improve. 3) The meeting rooms were adequate but could do with a makeover. 4) Mobile phone signal was very hit and miss.
November 18, 2013
Rated 4.0 out of 5.0 If they just closed the corridors external doors....
SUPERB hotel. Attended a conference. Had to travel thru the corridors a million times (well, almost). The corridors had for whatever unknown reasons, always, doors open to the external. With freezing cold. Not funny coming back home with an unnecessary cold. To be fixed.
November 15, 2013
Rated 4.0 out of 5.0 by Toastmaster Excellent Staff Service , helpfulness and attention to detail
Thoroughly enjoyed my latest stay, the reception staff were helpful and accommodating and the restaurant staff were exceptionally helpful and arranged a special meal for me for the banquet which was very much appreciated. Only one recommendation - the bath towels were hand towel size.
Parking was very convenient and I wished the conference had left time for a spa visit.
November 14, 2013
Rated 4.0 out of 5.0 by Owl219 Loved the bed, food needs improvement
The room was great, much bigger than I was expecting for a standard room and I had two great nights' sleep on a super comfortable bed.
Food was very mixed, however. Room menus say pizzas available 24hrs but at 11:30pm only sandwiches available. The egg and salad sandwich arrived without salad. Sausages at breakfast were amongst the tastiest I've ever had, but the scrambled eggs were dire. They tasted like powdered egg. Pastries were lovely.
Staff were lovely, very helpful. Overall, I would be happy to stay here again.
November 14, 2013