Rated 3.8 out of 5 by 176
Rated 5.0 out of 5.0 by BIGG777 Quality, Quality, Quality
This resort is excellent, great location, super facilities, great value and WONDERFUL staff.
Came here for a business meeting and was thrilled at the facilities and range of services available. i would have absolutely no hesitation in recommending this resort, super.
The staff are brilliant, nothing is too much trouble, especially BILLY the R and B Manager - well done Billy, you will be the GM one day.
Nat cooks a smashing sausage in the morning, well worth getting up for.
January 26, 2014
Rated 5.0 out of 5.0 by BIGG777 What a super stay
I stayed at this resort on business recently and was overwhelmed by the quality of the resort, the bedrooms are of an extremely high standard and very clean.
The staff are a great asset, always polite and professional, keen to make your stay a pleasure.
As you would expect from such a prestigious place, the food was excellent, fresh, well cooked, hot and great value.
The reception and bar staff are great, nothing is too much trouble, brilliant, especially Martin and Erika, super employees.
Well done Crowne Plaza
January 19, 2014
Rated 3.0 out of 5.0 by Shoreditch Maintenance...
Dear crown plaza,
I am a regular guest a the five lakes.
I recently stayed for two nights, the food, cleanliness etc was excellent but my experience was somewhat compromised by the bathroom....
The shower did not drain away so after two minutes the shower tray would fill with water and drench the bathroom floor...the toilet also was broken so didn't flush.
I reported this on the first night and was told it would be addressed the next day by the maintenance team.
I arrived the next night and neither was fixed, I reported it also when I checked out...
The above ruined what could have been two relaxing evenings.
The room was 126
January 12, 2014
Rated 5.0 out of 5.0 by Juliannnkatie A very relaxing spa break
A truly lovely girls spa weekend I would highly recommended and would love to go back soon
January 7, 2014
Rated 4.0 out of 5.0 by ROY-BOY Disappointing view from window. bedding was great
Only problem was the bathroom sink needed disinfecting as it smelt awful and the toilet holder needed re-screwing to the wall
Did not like the heating controls as it was difficult to adjust and was noisey
Apart from that the hotel was very comfortable and will stay there again
January 5, 2014
Rated 5.0 out of 5.0 by hunee301280 great night huge comfy bed yummy 3 course meal and very polite and helpful staff
Went to the crowne plaza in maldon essex as a birthday treat on 30th dec 2013 with my partner and was impressed from start to finish when we arrived we were a little early so went and had a drink in the bar very polite bar staff. Then we went and checked in and were greated by a very lovely lady who was very thorough and helpful we went to our room which was very big and had a enormous bed which u could just sink into nice clean crisp bed covers and we chilled in our room till our dinner watching movies on the big tv. Dinner was served 3 course buffet lots of choice but if you didnt like the buffet you could have something from the main menu the food was very yummy the salad bar had lots of different choice and all the veg where not really soft or hard as you get most places they were lovely soft but with a bit of crunch left in them. The night stay was amazing I had the best nights sleep in ages and even was so comfy I did not want to get bk up bht when we did we went to breakfast which was also very yummy I would definetely recommend this hotel to others and will definitely be coming here again thanks for a great night.
January 3, 2014
Rated 5.0 out of 5.0 by SmartAssociate Brrrrrrilliant
As always enjoyed the stag with family, clean well appointed rooms and smiles everywhere you go.
January 2, 2014
Rated 5.0 out of 5.0 Excellent Hotel, Superb Stay with Great Sports Facilities
My wife and I stayed with 5 young children last summer and we really had a fantastic time. The staff were extremely helpful and everything we needed was available. The rooms were very comfortable too.
The hotel was serene and plush in beautiful surroundings and not too far from the coast - definitely recommend!
Room however could have been a little cleaner. The bed was moved very slightly and from the quantity of dirt that was revealed it was clear the staff hadn't cleaned under the beds for months!
Otherwise cannot fault our experience.
Thanks and look forward to seeing you soon over the X-mas holidays!
December 22, 2013
Rated 5.0 out of 5.0 by Tollesbury Great hotel
I stay regually at this hotel for work and the staff and service are always immaculate.
This hotel is a real gem!
December 15, 2013
Rated 5.0 out of 5.0 by Hayuk Lovely hotel and spa
We were a Group of ten ladies on a spa break for a friends birthday. We had a lovely time.
The hotel was very organised for a large group, with our rooms all ready and together, a table for ten in the restaurant and a good choice of food. Spa area and treatments rooms were all very clean.
Will hopeful be returning very soon as we all had a lovely weekend.
December 10, 2013
Rated 4.0 out of 5.0 by Herontye Recent Stay 1st December 2013
Very enjoyable, staff helpful and attentive. First time here we will be returning. Only problem both lifts down on final day, unfortunate as my wife has difficulty with stairs. Spoke to reception staff, problem solved, they took us to our room via staff lift.
December 9, 2013
Rated 3.0 out of 5.0 by t7pdc Beauty Is Only Skin Deep
Great bedrooms, lovely comfy beds and a good nights sleep.
Shower is old, but works well. Make sure you are in the main hotel rather than the "village".
Reception staff need some training and guidance on their service skills in representing a 4/5 star brand. They were okay, but not to the standard I would have expected.
Restaurant and bar menu are minimal, lack of variety and choice, and the prices are expensive. The food is nothing special. This is an issue as the hotel is really remote and nothing else is in the vicinity, so I would eat before I arrive the next time I visit.
Leisure facilities are good, pool is large and the gym is well equipped. I felt that the locals who are members aren't too keen on guests using "their" gym and their was a bit of an atmosphere.
December 9, 2013
Rated 3.0 out of 5.0 by JohnU1378 Disappointing
Having recently received a survey to comment on the hotel I found that as a platinum member I should have received a complimentary drink or extra points. This was not the case and I expect the hotel to add those points retrospectively. We were told that we had been upgraded but the condition of the bathroom was dated to say the least. An upgrade suggests something a little extra but there were none. What does the hotel normally provide? Dinner allowance was set menu but soup and main course were lukewarm. Dinner and breakfast staff were polite but indifferent to customers' needs e.g. no bread offered at dinner until a manager happened to notice it had not been offered, an extra charge for coffee requested at breakfast.. Room key had been "deactivated" before arrival at room except that this did not happen again despite identical methods of carrying the card, no 2nd card offered despite 2 guests. There are huge gaps in provision at this hotel .
December 8, 2013
Rated 4.0 out of 5.0 by Ashley52 Great stay. Amazing hotel - Just a few minor moans
I stayed here with my aunty and we stayed for the Deluxe Overnight Stay.
Good points: We arrived early (before 3) and was able to check in to our room as it was ready. Check in was quick and easy. The room was very clean and appealing, the beds were very comfortable and the pre-ordered items were already in the room. The spa treatments were really really good, I would definitely recommend the Indian head massage. The spa rooms were really relaxing. The staff was really friendly and helpful. The food in the restaurants was amazing. We ordered a Panini and snacks from the bar area, buffet dinner and breakfast which was included in our price. The breakfast had a choice of your normal full English or continental. Never saw any of the entertainment/nightclub as we decided to watch movies in bed instead.
Bad Points: These are only minor but if the hotel staff sorted these out they could potentially be perfect. Firstly the spa treatments weren't as long as they described, however as mentioned before they were amazing. I was told before I arrived that there would be robes and slippers in our room, these weren't there and we had to ask for them. The 3 course buffet meal that was included in the price could have been better. The main course was really good but because of the layout and options of starters and dessert we didn't bother with these therefore not really a 3 course meal. I would say to make a small set menu which can be served to you rather then making you go up for it and upgrading to another menu with more options if needed. Someone had left their breakfast tray outside our room and we saw a member of staff standing outside and thought they would have picked it up, so didn't bother calling reception. When we went down for breakfast the next morning the tray was still there, therefore the member of staff had just ignored it. Lastly and this is just my preference I found that the pillows were too high and hard for my liking. Maybe a variety is needed?
Overall a really good enjoyable, relaxing experience and would definitely go back.
December 5, 2013
Rated 5.0 out of 5.0 by Reveller Comfort, peace and quiet.
Very well designed, and sprawling hotel set in the isolation of peaceful countryside. (Make sure you have the correct postcode and a satnav!) Elegant reception area with grand piano (if only I knew how to play it - or someone!). Extraordinarily comfortable beds and well-maintained rooms. All fittings very tasteful. Bathroom floor tiles rather slippery, so take care. Staff were very helpful and friendly. We were there for a function, and, as usual in hotels, more bar staff were needed to cope with demand. Food at the function and also at breakfast was very well prepared and presented. Had the pool and spa facilities to ourselves on Sunday morning which was an added bonus to a thoroughly comfortable stay. Highly recommend.
November 28, 2013
Rated 5.0 out of 5.0 by babyf55 Relaxing, break
Was feeling a little apprehensive about our stay here due too bad reviews left by other customers ( we stayed here due to gift vouchers given to us as a present ) but we had no need to worry as our break here was lovely , the room was lovely, clean and comfortable the treatments were great and the food was lovely (dinner, breakfast, lunch) and staff very polite and friendly. There was one minor little issue that cropped up in the spa over the two treatments each we had booked to have done the receptionist had not been informed that the lazy spa package had been recently upgraded from one too two treatments each but she just doubled checked with bookings and problem solved. we would without doubt come and stay here again . ************
November 23, 2013
Rated 2.0 out of 5.0 by LKent Conference experience
Very disappointing. Sound system is very important for a conference and system failed and there was no support .
November 20, 2013
Rated 5.0 out of 5.0 by amelia45 beautiful rooms
My mum and I had the most relaxing spa weakend. Wonderful breakfast and generous buffet dinner. We used the spa and swimming pool. Loved ever moment at the hotel and would lovet to return
November 20, 2013
Rated 2.0 out of 5.0 by DKTC Comfortable Bed but Poor Service
I stayed 4 nights in the Hotel for a conference. The hotel bedrooms were very clean and to a high standard. The cleaning staff were very helpful and friendly. The breakfast room staff were very friendly and helpful.
What let the hotel down for me were 4 things: 1) The check in staff were unhelpful and lacked knowledge of the event I was attending and knew nothing of the WIFI access for the conference. 2) While the bar food was good, the bar service was poor and the food was delayed. On arrival a 3 pm waiting more than1 hour for bar food when there was only 10 people in the bar was poor. Then to be asked to pay on receipt of the food because the staff shift was changing was unacceptable. The service at all of the bars at the various events was poor and didn't really improve. 3) The meeting rooms were adequate but could do with a makeover. 4) Mobile phone signal was very hit and miss.
November 18, 2013
Rated 4.0 out of 5.0 If they just closed the corridors external doors....
SUPERB hotel. Attended a conference. Had to travel thru the corridors a million times (well, almost). The corridors had for whatever unknown reasons, always, doors open to the external. With freezing cold. Not funny coming back home with an unnecessary cold. To be fixed.
November 15, 2013
Rated 4.0 out of 5.0 by Toastmaster Excellent Staff Service , helpfulness and attention to detail
Thoroughly enjoyed my latest stay, the reception staff were helpful and accommodating and the restaurant staff were exceptionally helpful and arranged a special meal for me for the banquet which was very much appreciated. Only one recommendation - the bath towels were hand towel size.
Parking was very convenient and I wished the conference had left time for a spa visit.
November 14, 2013
Rated 4.0 out of 5.0 by Owl219 Loved the bed, food needs improvement
The room was great, much bigger than I was expecting for a standard room and I had two great nights' sleep on a super comfortable bed.
Food was very mixed, however. Room menus say pizzas available 24hrs but at 11:30pm only sandwiches available. The egg and salad sandwich arrived without salad. Sausages at breakfast were amongst the tastiest I've ever had, but the scrambled eggs were dire. They tasted like powdered egg. Pastries were lovely.
Staff were lovely, very helpful. Overall, I would be happy to stay here again.
November 14, 2013
Rated 2.0 out of 5.0 by Rosm Shoddy service and stewed tea
I stayed here for a conference, which included a banquet dinner. The vegetarian main course was a sloppy soufflé and a piece of cold focaccia. I complained to the head waiter that, compared with the roast dinner for the meat eaters, the quality of the meal was poor. The head waiter simply replied "That's what was ordered".
The tea served in breaks was stewed in an urn. I'm not sure what penny pinching leads to this as the preferred method for serving tea.
At breakfast there was no pot of tea or coffee per individual. Therefore the inadequate numbers of waiting staff seemed run off their feet serving stewed (again) tea and coffee from large pots.
I have never written a complaint before about a hotel or conference centre.
November 13, 2013
Rated 1.0 out of 5.0 by MSdisability Poor disabled facilities in room
Unable to shower in supposedly disabled room! Shower was in a bath so not accessible to me as a wheelchair user. Toilet also too low as was unable to get off independently. Drop down bar was too wide apart as you can't push up from this position! Not a disabled friendly room at all. A wet room would have made a difference so will not stay here again as a disabled person.
November 13, 2013
Rated 5.0 out of 5.0 by BIGG777 Superb Break
Well, what can I say about this place, absolutely brilliant, food was excellent, rooms very clean and spacious, great showers, staff friendly and very competent, especially that guy in the bar called James - couldn't do enough for you. Well done Crowne Plaza.
This place is under new Management and is doing very well indeed, excellent.
November 12, 2013
Rated 3.0 out of 5.0 by jacks72 unhappy weekend
room was clean, tidy & comfortable, bathroom was clean, very strong smell of bleach that lingered for the whole of our stay, it was very dated, rusty curtain pole, loose telephone socket in a bathroom, extractor fan didn't work so when shower was used, bathroom & bedroom become full of steam, had to open all windows, on the upside the shower was fantastic, best shower ever!!
Wasn't until we returned home we realised we had left two items in the wardrobe ( a dress & a mens shirt), so I immediately rang & explained, was told by reception they would look into it & ring me back, 1hr passed, no call, I rang again, was told housekeeping was updating system, & would ring me back in half an hour, 1 hr later I rang again to be told yes my items had been found, so I explained someone would collect the next day. When my friend turned up to collect only one of my items was returned, I rang again told by reception house keeping was not answering & she would ring me back, which she did, said housekeeping only found one item!! but the day before they had both my items! I know at the end of the day I shouldnt have left these items, but you would think I would have been contacted to say these items were left, but I had no contact, I had to do all the ringing!
No point in our stay did it feel special, this was to be, a rare weekend away for us & we feel it was a poor value for money!
November 11, 2013
Rated 5.0 out of 5.0 by Rixx126 An excellent nights stay
Good food, nice room and fab service... will be back soon..
November 7, 2013
Rated 3.0 out of 5.0 by Cathmoret Nearly good
After a 2 1/2 hour car journey with two children we were told we could only eat in the restaurant at 830 and the nearest local restaurant was a Chinese and that was it. We talked to the restaurant ourselves and were kindly given a table for 630 but sadly we wished we hadn't turned up. The kids' food wasn't brilliant and although the adults' food tasted good the service was extremely slow and shambolic. It made the evening stressful and very long. The bedrooms are great and really comfy and the leisure facilities are good but the restaurant would put us off returning particularly as there aren't any local alternatives. It's a shame as it is our second visit and we love that it is so near Colchester zoo.
November 5, 2013
Rated 5.0 out of 5.0 by Explorer55 FIVE LAKES IS FIVE STAR!!!
Been to this hotel several times and always love my stay.
Service is superb and rooms are always clean and comfortable.
I would recommend a stay here to anyone even if you're not a golfer!!
One thing to moan about is they still don't have free wi fi in the public areas!!
November 5, 2013
Rated 5.0 out of 5.0 by Lynndylou Perfect Lazy Sunday Spa Break
From the time we walked into the hotel to the time we left all the staff were friendly and welcoming. The room was clean and the bed was so comfortable - like lying on a cloud.
The two mini treatments I had at the Spa were conducted by a lovely girl who was very good at her job and made me feel pampered.
I cannot fault the hotel. It was just as I have found it to be on other occasions that I have stayed there. Perfect!
Thank you for a totally relaxing time.
October 31, 2013