Rated 3.7 out of 5 by 157
Rated 3.0 out of 5.0 by MRST32 a few mistakes
Upon arriving on my wedding night with my new husband we was upgraded to an executive room which we thought was lovely. First night sleep was brilliant. Ready for breakfast we went down to find a full English which cost £16.75 EACH! The girl showed us to our table and then went to get some change. Whilst we were getting our breakfast, a 2nd couple were seated where we was supposed to go and then the girl went to give them our change! Obviously I had to get the girls attention to rectify the mistake forcing us to find another table to sit at. When we got back to our room, we decided to opt in for the £14.95 special offer of Internet and movies. It was supposed to include for laptops, yet my husband could not get online through his laptop and the wireless keyboard for the TV Internet would not work properly. There was also blood spots on the quilt for our bed. We finally chose a film to watch and 10 minutes into the film, there is a knock at the door. Apparently there is a leak from our shower that has gone down to the first floor and then down into the restaurant. At this point we have not even been at the hotel for 12 hours. So forced to pack everything up we are then moved to another room. Granted we was moved to a suite which we was grateful for but this should not have happened in the first place. It then took around 2-3 hours for the special offer bundle to be transferred to our new room. We thought to ourselves because of the hassle we would book to stay in the suite another night or have a discount for staying another night. So I went and paid £100 cash for the extra night. But we soon changed our minds and got our money back but the treatment was not the only reason. One lovely thing the Duty Manager did was bring up complementary champagne. That night we ordered room service and the wrong order was brought up, so I had to call down and then wait another 20-30 mins for them to bring up the correct meal (pizza and garlic bread) which was a little too soft on the underside on both Pizzas
Due to the amount of mistakes I am not sure if we would stay again. The hotel itself is of a superb standard decoration wise and the facilities are tremendous. The staff were helpful and we were grateful for the upgrades and complementary wine but we could not relax properly.
August 17, 2013
Rated 5.0 out of 5.0 by VA22 A good experience
We have been visiting for the past 15 years. The quality of service has been excellent and has not changed even with the new management
Staff are very responsive to customer's queries. Happy to recommend.
August 15, 2013
Rated 5.0 out of 5.0 by Sball28 Wow fantastic place
Have a great first time at five lakes it was lovely staff were very helpfull and polite we had such a good time that we have already book to come back in October :-))))))))
August 10, 2013
Rated 1.0 out of 5.0 by Rizzo9 MIS SOLD ROOM
We were mis sold the room over the telephone. Telling us we would have air conditioning in the room. When we turn up we find there was no Air conditioning. Only thing staff could do is provide us with a fan. Had a card saying enjoy your refreshments but there were no refreshments. As per confirmation letter robe and slippers were provided but they were not. Balcony with room was dirty. Paid to include dinner but unless you wanted the buffet you would struggle to have a three course dinner. Very noisy until 1am and then started again at 8am next morning due to gospel singing in function room. Doors were all open so very noisy. . We were offered to come back with a 50% reduction but we never received the email promised. Overall experience not very good. Would not come back to this hotel.
August 6, 2013
Rated 2.0 out of 5.0 by Bex08 A little disappointed
Having stayed here before I decided to book myself and my husband in to the plaza on his return from Afghanistan. Our room was ok but my son found a t shirt under his bed which I have to say did put me off as I then began to doubt if the room was in fact cleaned properly before our arrival? It was very hot during our stay and was saddened to find that the air con didn't work not helpful!!!
The toilet roll holder was broken and this I think is not on when staying in this type of hotel general maintenance should be upheld.
We later tried to order room service and although it was gone 11pm we saw on our room service menu that pizzas were available. However after ordering two pizzas, fifteen minutes later our phone rang to say that they had in fact run out of pizzas and that we had an out of date menu. We re ordered sandwiches and had a bottle of wine on the house, but to be honest I expect more from this type of hotel
We personally would really have to consider whether or not we would stay again.
August 5, 2013
Rated 5.0 out of 5.0 by B85stannard Fantastic stay
Everything I wanted in one place for a fantastic price.
All staff where very helpfull, especially a young lady called
Rachel who showed us around and made sure we had everything
August 2, 2013
Rated 5.0 out of 5.0 by Cameroon Excellent Rooms
The bedrooms are excellent; they are spacious with comfortable beds and were recently refurbished. Interconnecting rooms are great for the children. The bathroom is also large with separate bath and shower.
August 1, 2013
Rated 5.0 out of 5.0 by BIGG777 Super Relaxing Break
Staying at this well maintained and bright hotel was a super experience which my wife and I thoroughly enjoyed. I enjoyed the excellent golf course with friends, whilst my wife was enjoying the delights of the spa. Well, what can I say about the food, absolutely gorgeous, tasty, hot, made fresh to order and excellent service. The bar was well stocked and the staff very nice ondeed. Would recommend.
August 1, 2013
Rated 5.0 out of 5.0 by luckylips15 lovely break, bed just enveloped you
My husband and I stayed one night for his birthday and we will go back as found the hotel in a lovely location, comfort wise could not fault, loved the pool as had it very quiet when I used it, paid extra for the executive so as to stay in the main building but did have a few issues with the guest lounge but were resolved. We went in to Mersea Island for the afternoon (having been there before) and as weather was kind to us we had a good walk round for a few hours. All in all a great weekend.
July 30, 2013
Rated 5.0 out of 5.0 by DangerousBrian Great Room for standard rate
This is the 2nd time I have stayed here and will definitely come again, in fact have already booked for my wife's birthday in September. The standard rooms are spacious and well equipped, the spa is lovely and the bar and brasserie relaxed, but smart with an excellent range of food and drinks, especially the champagne.
July 29, 2013
Rated 3.0 out of 5.0 by Discontentedmother Not very child friendly
We went to the hotel for a long weekend to celebrate a friend's birthday as it had golf courses for the men and a spa for the ladies, but most importantly, as there were two babies in the group, it claimed to be child friendly. While the golf courses and spa easily met our expectations (the pool was fabulously big and the treatments were divine#, the service within the rest of the hotel was depressingly poor, with poor room cleaning #empty bottles left on tables#, dreadful 'creche' #just a bland room with a couple of easels, a few books and a giant Connect 4# and bad customer service #was told I'd have to wait an hour for a table to give my 1yr old lunch when the restaurant was half full#. The absolute low point was on the first night, again in a half empty restaurant, when our babysitter was unable to get a message through to one of our party in the restaurant, when there was a problem with her 3 month old. #There was no mobile phone reception so she had to rely on the hotel's switchboard, but she knew exactly where we would be and told the hotel staff accordingly.# I won't relive the whole saga, but in essence one of the staff decided not to take five minutes to find the relevant parent to pass the message on #as the table was booked by someone else in our group# and no one bothered to tell our babysitter, who was in our room, that that was the case, so she believed that we had received the message but hadn't bothered to go to help. The next day we were assured that this was a 'significant issue' and there would be a full investigation into what happened and things would be sorted, but I would never go back there again, particularly with children, and wouldn't recommend it either.
July 26, 2013
Rated 5.0 out of 5.0 by Jimmyt11 Another great stay
I am here on business more and more recently, the staff are happy to go the extra mile. I fancied some home cooked food so asked for ham, egg and chips which was not on the menu and the young man went to ask the chef if this was possible. The next minute I was tucking in to what I had asked for. Excellent customer service. I sleep incredibly well in the very comfortable beds, will be sure to take the family here soon as there is ample to do at the hotel when you are there. Great venue and would recommend to anyone.
July 20, 2013
Rated 1.0 out of 5.0 by boycey Nice hotel - awful food!!
Such a shame! A great hotel situated in a lovely rural location. Everything on offer - Golf course, gym etc. Rooms are a bit dated (in the bathroom at least), but are comfortable. The air con worked well, even in this recent heatwave.
However, the restaurant offer an A La Carte menu (which is VERY limited), or a buffet - which the waitress pointed out, they try and promote. The restaurant opens at 18.30. At 19.00 there was still no soup out (the only other starter is a quite drab salad). There were several choices for the main course, and it is self service. I chose a lamb dish, with some vegetables and some rice. IT WAS ALL COLD!!!! it had only been out for 30 minutes. I informed the manager, who I think thought I was trying to get a reduction on my bill - I wasn't. I'm on expenses, so I don't even pay for it, my company does! In the end, I saw several people complain, as I sat there and finished my drink.
A bit of a let down for what could be, a great hotel!
July 15, 2013
Rated 5.0 out of 5.0 by Jimmyt11 Great night sleep
A great hotel with really pleasant staff and the grounds are the facilities are second to none
July 14, 2013
Rated 4.0 out of 5.0 by Jenny70 Lovely views
Excellent location, lovely views from our room, comfortable bed, would have one suggestion to management to sort out the grouting in the ensuite shower. Would recommend this hotel and stay here again if in the region.
July 14, 2013
Rated 3.0 out of 5.0 by Josiejo Great hotel but too noisy
Not the hotels fault but I only got 3 hours sleep and felt terrible the next day because all night (Saturday night) there was lots of noise, especially doors, which were heavy fire doors often banging, and there was a loud argument outside our room at 3:30am and after that found it impossible to sleep.
Apart from the noise the hotel was fine. Very clean and the breakfast was tastey although overpriced.
July 13, 2013
Rated 5.0 out of 5.0 by Surreydeb Fabulous room and great dinner
Stayed one night in the Village in a king size bedded room. Very large, clean and comfortable with a fabulous bathroom!
Ate in the restaurant for dinner a la carte, and had melt in the mouth steaks. Not cheap but good quality.
July 11, 2013
Rated 5.0 out of 5.0 Fantastic Golf & Spa Day
had a fantastic time here with 7 couples, playing golf and in the spa, with bed and breakfast etc. Nothing was too much trouble for the staff, everyone polite and friendly. The golf course was great and the food excellent. Would heartily recommend it.
July 10, 2013
Rated 5.0 out of 5.0 by JulieLou23 Excellent in everything! :-)
From the moment my boyfriend & I arrived, the wonderful staff could not do enough for us. The room that we had in the village was very luxurious & very clean. Lovely sized bathroom which was very clean also.
King size bed was more than comfortable.
After reading some bad reviews about the restaurant, we could not fault it at all. Staff were very friendly & very efficient & nothing was too much trouble. Food was yummy!
We asked for a late check out...which was granted straight away.
We used the swimming pool, which again was very clean.
All in all we had a fabulous time & would not hesitate in booking this hotel again. Our only complaint... we wish we could of stayed longer!
Thank you to all who made a special weekend into a very happy memory & we would definitely visit again!
July 8, 2013
Rated 4.0 out of 5.0 by Shan2013 Stayed 1 night had a nice experince
My boyfriend and I stayed at the resort for 1 night from Saturday night till Sunday morning. Overall we both had a really nice time. We didn't use any other facilities of the hotel apart from the room that was assigned to us. Me and my partner stayed in the " village " accommodation and had a comfortable stay. The only issue that we had was how neighbours of the rooms next door were quite inconsiderate. For example slamming doors, talking loudly in the hallway at night and having their TV's on loud. For most people staying at the hotel I assume they would want a peaceful and relaxing stay. This wasn't much of a concern for us as myself and partner aren't really concerned enough to bother or complain. I would recommend this hotel and advise people to be aware of the night life and how loud that can be heard from the " village" accommodation. I believe my money was spent well on this hotel and would love to visit again for possibly a longer stay.
July 6, 2013
Rated 4.0 out of 5.0 by DBhatt Nice resort
Enjoyed my recent visit at 5 lakes. The swimming pool was a bit busy but the facilties at the resort were good and food was nice. I'm sure ill be back soon!
July 6, 2013
Rated 5.0 out of 5.0 by Neil36 Very good hotel
Very highly recommended lovely rooms very clean and nice all round hotel
June 23, 2013
Rated 5.0 out of 5.0 by Mark8178 Rooms very very good.
We had a fantastic value for money trip.
Main hotel was excellent, service spot on.
The grounds are very big and a comment is that they lack a little love and attention, the hotel has a great opportunity to be fantastic but perhaps a couple more staff in the gardens / grounds would get you there.
In summary very very good.
June 22, 2013
Rated 3.0 out of 5.0 by clare2013 work needed
food good, pool and steam room needed cleaning and repairs and kids swimming lessons ruined our relaxing time,,,,,attention needed
June 17, 2013
Rated 5.0 out of 5.0 by BIGG777 Best Hotel I've styed in for months
I have stayed at this hotel previously, and must say that it continues to improve on each occasion. The stays are made by the friendly staff and the great service you can rely on at 5 Lakes.
June 16, 2013
Rated 5.0 out of 5.0 by BIGG777 Super Place to Stay
Loved every minute, staff and rooms superb. Food was great, lovely and hot, room service arrived on time and fresh - well done guys
June 14, 2013
Rated 1.0 out of 5.0 by Cheesed1 Major Disappointment
Several factors led us to conclude the weekend break with our two young children was a mistake. We will not be returning.
Sleep was challenging, the room temperature couldn't be regulated by the air con or an open window. Other guests also complained it was hot.
Kids disturbed by drunks in the corridors (both early and late) on both nights.
The room had residue from previous guests including valuables which were handed back. The bathroom wasn't as clean as we would expect.
The pool heating was tenuous. Cold bascially. The changing area was unclean, especially the shower area.
The staff at dinner were inattentive and pre occupied. We got our steak knives after we'd finished the main course. This when there was only us and one other family dining. Good luck if it's busy.
When seeking directions the staff had limited local knowledge.
Customer service highlight?- at checkout simply told the outstanding balance, no "did you enjoy your stay" . Not worth complaining.
June 14, 2013
Rated 5.0 out of 5.0 by TCaz Wonderful experience and very relaxing
Everything I imagined and more besides! Breath-taken by the beautiful surroundings and the design and atmosphere of the hotel.
Spent two nights de-luxe spa retreat and enjoyed every minute of it! Spending the afternoon in the relaxation room just topped it off for me.
All the members of staff, especially the spa therapists were very professional with excellent customer care. You really have thought of everything!
The food display was out of this world and so was the food itself. Couldn't have asked for a better selection.
Enjoyed relaxing in the lovely room and the comfy bed. The finishing touch was the sleep spray which did actually work!
En-suite was absolutely exquisite with the array of potions and the choice of either a shower or a bath was a tough decision!
All round perfection. Thank you very much for an enjoyable and unforgettable stay. Will never forget it.
June 9, 2013
Rated 5.0 out of 5.0 by Bigg12345 What a wonderful break
Stayed here on business again and was again more than happy with the overall experience - the room was super, great food and the staff were more than helpful. The food was lovely and the breakfast lovely and fresh. I would recommend this hotel with no hesitation.
June 9, 2013
Rated 5.0 out of 5.0 by AC68 Spa overnight stay
Excellent value for money, great food and room fab.
June 8, 2013