Crowne Plaza Colchester - Five Lakes

Hotel Front Desk: 44-1621-868888

Hotel Fax: 44-1621-869696

Hotel Email: enquiries@cpcolchester.co.uk

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Stansted (STN)

- Distance from hotel: 34 MI/ 54.72 KM West l

- Head towards A120 Colchester and merge to road. Follow A120 until you reach a right hand turn to West Street Turn right to Bridge Street - B1024 Turn right to the B1023 The Resort is on your left

Train
Witham Train Station

- Distance from hotel: 10 MI/ 16.09 KM West

- From Albert Road Continue to Braintree Road Turn left in Collingwood Road At mini-round about turn left Turn left in Newlands Street At mini-round about continue forward Merge in A12 Leave A12 at junction 23, merge into London Road Continue until right hand turn towards Tiptree/Maldon Continue on B1023 until left hand turn in B1026 Five Lakes is on the left

Print Hotel Fact Sheet

- Car Parking Available

- Complimentary Daily Self-Parking

- Complimentary parking for guests and visitors.

Print Hotel Fact Sheet

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Guest Reviews

Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.9

based on 407 reviews
80%
Recommend This Property
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Ratings Breakdown

407reviews

  • 5 Stars
    184
  • 4 Stars
    108
  • 3 Stars
    54
  • 2 Stars
    30
  • 1 Stars
    31

Bed comfortable but that's about it.

By

29 March 2015

Having contacted the hotel after addressing a complaint and hearing nothing back from them I am disappointed to have to air my views on this as prompted by their e-mail. The spa was grimey and falling apart, I was met with a rude member of staff who was both terse and unpleasant to deal with on reception. Our bathroom was covered in limescale with dodgy hairs in the shower tray and dust caking the toilet bowl and surrounding area.

We had to send back our starters and our table was not reserved properly at the brasserie and we were woken up by housekeeping in the morning who kept incessantly knocking and eventually informed that we were checking out at 11 and could they come back once we had vacated the room;

With only one night away from the kids a year the experience was wholly disheartening.

Posted by HotelStaff
30 March 2015
May I thank you for choosing Crowne Plaza Resort Colchester – Five Lakes as your local hotel destination. However, it is disappointing to read that having contacted the hotel, a response has not been forthcoming. This is certainly not the way we interact with our guests and if at all possible, please let us know with whom you spoke to and we shall follow this up. Please accept our belated but sincere apologies for the shortcomings you have detailed herein. Your candid feedback has already been passed to the appropriate managers who will action a resolve in each case to ensure that the issues you have highlighted are not repeated. We are extremely sorry that your visit did not meet your expectations on this occasion and we thank you for bringing these matters to our attention. Kind regards
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Recent stay at 5 lakes

By

26 March 2015

club

12 months ago we had a fantastic weekend at the 5 lakes hotel.

Unfortunately, this years stay, wasn't has good. We had booked a king size bed/room. On arriving in our room, although very nice, it was very small and we got a double bed. We made do, but we found the room a bit uncomfortable and the bed was uncomfortable too - I think the middle of the mattress was ready to drop out!

I found that the staff weren't as helpful as last year (some a bit cocky to be honest). On the Friday evening we headed for the buffet restaurant. We were told it was full, we should have booked and we wouldn't get a table until 9pm. We were then told to go over to the Grill. Although very nicely decorated, the food was a bit of a let down.

So all in all we felt really let down, travelling from Stoke-on-Trent to Essex to feel like we shouldn't have bothered. Please feed this back, as we really did have a fantastic stay in 2014.
Thanks

Posted by HotelStaff
30 March 2015
Thank you for taking the time to comment on you recent visit to Crowne Plaza Resort Colchester – Five Lakes. I am sorry that you were disappointed with your allocated accommodation and particularly the bed itself and I have passed your comments to our Reservations team and also our Executive Housekeeper. It is always advisable to book the restaurant before arrival to avoid disappointment however, our Reception Associates should have enquired if you wished to dine at the hotel and then proceeded to make a booking for you – please accept my apologies if you were not asked. I am sorry that on this occasion you did not entirely enjoy your experience but we do hope that despite this, you will give us another opportunity to welcome you back. Thank you again for sharing your feedback on this medium. with kind regards
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Beautiful Grounds

By

24 March 2015

club

The Crowne was a comfortable stay, all of the necessary amenmedities where there and in a well designed setting.

The price and quality of the food is slightly lacking compared to nearby restaurants.

The noise level is also very loud if there are conferences and the pipes in my room where vibrating all night. However there is a quiet floor which I was re-located to and this was a blissful nights sleep.

Posted by HotelStaff
25 March 2015
Thank you for choosing Crowne Plaza Resort Colchester - Five Lakes as your hotel destination. We hope that you had an enjoyable time with us and took the opportunity to use some of the facilities available at the hotel. I am sorry to read of the challenges you referred to and I was pleased to read that you were relocated to our "Quiet Zone". Hopefully, you may have an occasion to return in the future With kind regards
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Happy guest!

By

22 March 2015

club

Lovely staff.
Gorgeous room.
Relaxing spa facilities.
Variety of bars and leisure activities.
Lovely buffet breakfast.

Posted by HotelStaff
25 March 2015
We truly appreciate your thoughts as it is our prime focus to provide efficient, warm and friendly service to all our guests and we are delighted that your stay was such an enjoyable one for you. We are looking forward to welcoming you back to Crowne Plaza Resort Colchester - Five Lakes in the not too distant future. With kind regards.
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