Rated 3.4 out of 5 by 99
Rated 5.0 out of 5.0 by SpotswoodMom Wonderful Experience!
I took my daughter and a couple of her friends for a birthday overnight. It was wonderful! We had a King Suite which had a queen size pull out in the living area. It was perfect. The staff was very pleasant and helpful to anything we needed. The pool was warm and open until 11 pm which worked well for us. I would definitely recommend this hotel for business or pleasure.
February 12, 2014
Rated 5.0 out of 5.0 by Jbendil Treatment like gold ... I mean platinum
Welcoming was nice , I was offered coupons , drinks and snack , for which I didn't ask for or accept . How nice of them to offer . We are at the restaurant and although not gourmet it certainly was above average , fresh and the waitress met all my nits and picks . I am a life long chef and restaurant owner , so I can be difficult when not properly taken care of . However they were on the their game and I was very happy .This is my third visit in two weeks , with many hotels in the area only but this was and is my first pick for the area .
February 8, 2014
Rated 2.0 out of 5.0 by dmc346 still waitng for points gifted at sign in
hand written receipt presented to me upon registration states points were to be awarded on I/25. The regular points for the stay have been deposited to the account. the bonus points are not.
if you are going to have a registration bonus for members then follow through. this to me clearly shows inattention to detail.
I await your reply.
January 31, 2014
Rated 1.0 out of 5.0 by LBerner Non-smoking room smelled of smoke`
We stayed two nights. The first night was fine, but we had different neighbors the second night. We had a room with a door that connected to the adjacent room. The people next door were clearly smoking cigarettes and spraying air freshener to try to cover the smell. The smoke smell was so strong that it appeared as if the smoke was in our room. When we called the front desk, they said that they could not approach the guest unless we saw them in the hall smoking or something. The person would not even come to check out the situation. Instead, they wanted us to pack up and move to another room.
December 30, 2013
Rated 5.0 out of 5.0 by MarilynE Comfrotable and well appointed rooms with great service
Had an opportunity to stay at this hotel while visiting my parents nearby. Staff were friendly and knowledgeable. The fitness center and pool were well maintained and easy to access. The room was well appointed, clean and nicely furnished. The hotel Director of Sales, was particularly helpful. I would highly recommend this hotel when visiting in the area.
December 17, 2013
Rated 5.0 out of 5.0 by dfstephens Nice Hotel
Stayed 8 years ago and the great service had not changed.
November 17, 2013
Rated 3.0 out of 5.0 by Lucy313 Nice restaurant
Horrible scratchy sheets
Unfriendly arrogant man at front desk
November 14, 2013
Rated 4.0 out of 5.0 by WWP40 Clean room - comfortable bed
Good service, comf. Bed and a clean rm. Staff was courteous and helpful.
November 3, 2013
Rated 5.0 out of 5.0 by jmcc Wedding Party and Guest all had a great stay !
The rooms and service were perfect. The staff went out of their way for all our needs. The wedding party and all the guest were very happy with all the arrangements, from our rooms and suites to the private breakfast and the entertainment and setting in Yogi's bar. The shuttle service to and from the wedding ceremony, and all the planning that took place prior - all done by the hotel staff. Everything was fantastic. A wedding to remember thanks in part to our stay at Crowne Plaza Resorts Monroe.
Thank You !
October 22, 2013
Rated 5.0 out of 5.0 by Tech333 Front Desk Staff
Due to a last minute business response in the Monroe, NJ area
I found the Crowne Plaza right off the NJ turnpike exit.
Special thanks to Tawfeq at the front desk for taking the time to get me and my team booked and checked in for a week. He was able to juggle the hotel's reservations to keep us in the same rooms for a week. I also appreciate that whenever I came in or left the hotel lobby, he would address me by name. It is sometimes these little touches that make a business trip and the stay at a hotel be more pleasant. Tawfeq also was very helpful when we needed directions and information for the local area. I appreciate the help and effort of your entire front desk staff in addressing the needs of my team for our entire stay at your hotel. They did a standup job !!! Made my first stay at your hotel a
great and relaxing experience. I will definitely stay at the Crowne Plaza in Monroe, NJ if our team is ever in this area again !!!
October 18, 2013
Rated 4.0 out of 5.0 by Foster66 Staff were great in a difficult situation
We arrived after a 3 1/2 hour drive for a friend's wedding that was being held down the road. We arrived about an hour before check in time. Our room was not ready, and we didn't expect that it would be, however, the front desk found a room for us to use temporarily just to change and freshen up. We were in an extreme hurry due to traffic, but they made it happen. We had a very easy check in later in the evening when we returned from the wedding. The bed was comfortable and the room was very clean.
October 17, 2013
Rated 5.0 out of 5.0 by Tech333 Front Desk Staff
Business brought me back to the Monroe, NJ area ... for my 4th visit. Not even a question ... Crowne Plaza was my only choice !!! This last minute business call lasted a week this time ... the Front desk staff once again rose to the challenge and went the extra mile to get me a hotel room for a week. Which was Not a easy task ... they had multiple events with weddings & other functions. The staff went out of their way to make my stay .... stress free !!! Special thanks to the front desk staff members - Tawfeq, Mike, Terry and Jessica. They were truly the best ... Professional and most of all ... friendly !!! I truly appreciate a well trained staff and they never stop asking if they could make my stay at your hotel ... even better . Thank you Crowne Plaza !!!
I will be back again... without a doubt !!!
October 16, 2013
Rated 4.0 out of 5.0 by wed55 Comfortable bed and clean room
Overall good experience. We checked in at 4:45 and they had a hard time finding a clean room. That was the only problem we encountered. Otherwise a pleasant experience and a convenient location off the turnpike.
October 9, 2013
Rated 2.0 out of 5.0 by pcmj Reservations
We had a block of rooms set for a wedding. Everyone that called got a different story(, we have one left, we have plenty in your block, better hurry we are running low). I had five rooms in my name under my credit card, I assigned 3 to specfic people. I was told on Thrusday that I had two rooms left under my name. So I gave one to another person in our group the room,That left me one , for myself, When I went to check in on Friday they said I didn't have a room , because they just gave my room to my son, who happens to be the III and I'm jr. He made his own reservation , but no one knows where it went . The room they gave him was under my address and credit card. He has a different address and credit card. And since they were sold out I was up the creek. If it wasn't for the girls in the group that said they would double up, I would have been without a room.
My niece flew in from California ,she had reserved a room for Wedhesday, Thrusday, Friday, & Saturday. when they checked in they were told they only had a reservation for the first 3 days and not Saturday. They stayed at my house , on Saturday, what if they couldn't have stayed at my house. Their return flight was Sunday.
Other people in the group had similar problems. You need to get your people talking to each other.
First my daughter was told that if we had more than 20 rooms in the block booked, she would get the Bridle suite comp-ed. then it moved to 25 booked. We had 27 booked. On Thrusday I checked at the front desk about the comp-ed bridle suite, was told no problem, it's comp-ed. Get there Friday night and was told it's not comp-ed. After a few excited words the night manager came out and checked and said that it was comp-ed.
Do you get an idea of what was going on.
I also had a post wedding breakfast set up for Saturday, for 75 people, turned out to be 91, but that was fine I paid for the extras, That we agreed apon when we booked the breakfast. That went smooth. as was promised. And the food was very good..
One of the people in my block neded an extra pillow for a child, they charged them $10.00 for the pillow.
So as you can see I spent a little money in your hotel. We shouldn't have had the problems that I had.
October 8, 2013
Rated 4.0 out of 5.0 by BigMike65 Beautiful room
stayed overnight due to attending a wedding in the area. Nice room, clean, great service
October 3, 2013
Rated 5.0 out of 5.0 by BHowardG Fantastic
The hotel and staff were great. I brought in 23 other people who also found the place perfect for our needs from a great breakfast to dinner and the bar.
Some even took advantage of the pool.
Love this place and will be back soon.
September 30, 2013
Rated 4.0 out of 5.0 by Chavez A good stay
I can't be strict, because it was my first experience in states. Clean rooms, excellent "front desk" service and generally a good stay. Comparing to European hotels, in Europe u can find better hotels in this price, but as i said that was my first stay in states. The only negative part was the restaurant or "sport bar". Breakfast wasn t as rich as in Europe, and the service not the best... sometimes they gave me wrong plate(pasta was a problem there), or sometimes u find NOBODY there cause they re ALL in the kitchen and u have to wait about 5 minutes and etc...i never found out how the "happy hour" works, and the common problem for europeans, the tips....i went to some other restaurants and the food was cheaper and the service better....ok, i stop complaining now, all the rest was very good, but please guys, improve almost everything in the restaurant and then u ll deserve 5 stars...
September 30, 2013
Rated 1.0 out of 5.0 by Hooter1 Very old
Had no functioning toilet.
Had no functioning cable
Food was horrible breakfast.
Place was not up to the Crown Plaza brand I'm used
September 29, 2013
Rated 3.0 out of 5.0 by njkaren Front Desk Jessica
We checked in early on Thursday where Jessica was very sweet and helpful in getting us our room early. She can really multi-task, while checking in the phone was ringing regularly, she answered every call efficiently and never let me feel unattended. She's a keeper. Overall the hotel is just ok for a 3.5 star property.
September 29, 2013
Rated 5.0 out of 5.0 by Jackie111 Service was Good from Start to Finish
We were at the hotel to attend a wedding taking place there. From our arrival until our departure, I can't say enough about the way we were treated and accomodated throughout our time at the hotel. The food we had was delicious while there. Our thanks to everyone on the staff that made this the special stay it was.
September 26, 2013
Rated 3.0 out of 5.0 by QuattroPro Average hotel experience
The staff was very polite and helpful. The room was fairly comfortable. Noticed a few spots that were overlooked while cleaning. Something in the room caused me to sneeze often. I had to turn off the A/C unit to keep the air from circulating. The Cable/Satellite TV was having technical difficulties the entire 4 days I was there. The restaurant at the hotel was decent. Service was excellent. Most of the food on the menu was good, stay away from the "bar" food/appetizers. Breakfast was better quality than the last time I stayed here. I would stay here again, mostly because I'm a creature of habit . I'm glad I received a discounted corporate rate because I'd be upset if I had to pay the full price for this room.
September 23, 2013
Rated 3.0 out of 5.0 by marge70 Odor in room 312
We were in NJ for a family member's funeral.
When we entered room 312 there was a very strong odor. Not sure what it was. The only way we could eliminate the odor was to keep the AC turned up so the room was cold but the odor was not noticeable.
We did not complain because the hotel was full and we were only in the room for a short period of time.
We were told that there would be coffee in the lobby in the morning but there was not and my husband had to go into the restaurant and pay almost $6.00 for 2 cups of coffee.
September 22, 2013
Rated 4.0 out of 5.0 by JohnAJr Pleasant stay
Very nice stay. Coffee filter not in the room so had to go out for coffee in the morning (restaurant does not open until 7am) but besides that everything went very well. Great price with AAA membership.
September 12, 2013
Rated 1.0 out of 5.0 by Brien13 Never again
My air conditioner didnt work the hallways were way to hot my toilet ran all nighty room smelled like sewer. There we fights in the hotel
That required the one security officer and even house keeping! Breakfast was horrible I would
Never stay again !!!
September 11, 2013
Rated 4.0 out of 5.0 by BrownsFans Clean rooms and Friendly Staff
Was there for an out of town wedding...Clean rooms and friendly Staff.....the only thing my husband DID NOT LIKE was that they didn't have FREE Coffee to guest in morning.
September 7, 2013
Rated 2.0 out of 5.0 by Nuamah2013 Sanitation Problem not fixed for two weeks
The entire floor had this bad sanitation order. We were told that it was a sewage problem by the security. We went back to the front desk and complained about the strong smell and we were told that the smell was from the room across, which had a toilet flushing problem. He further mentioned that the problem had been in existence for two weeks. We were moved to another room on a different floor. We were not happy. If you know about this problem, why do you put customers in that room? They gave us free breakfast pass, but that could not make up for the first impression we got. If you know about a problem for two weeks – fix it or do not put customers in a stinking room.
September 4, 2013
Rated 5.0 out of 5.0 by herb50 Verry good,will be back.
our stay was very good. The rooms were clean & comfortable. The staff was friendly & polite. The food was also good. We have stayed there before with no problems & will be back again.
September 2, 2013
Rated 2.0 out of 5.0 by cmpattiann Not the best
This was a very challenging stay. The first room I checked in to, the air conditioner control on the wall didn't work (totally blank). The young lady at the desk was very nice and moved me to another room and the air worked fine in that room. We slept well. But, when I got up to shower, it took a good 4 minutes for the water to warm up, then, not a drop came out of the shower head. I tried moving the control every which way and still nothing. My niece was able to get a little to come out but no where near enough to actually shower. I notified the front desk upon my departure and she was very apologetic. She did mention something about a free night stay but she never asked me for anything so I'm not sure if that will happen. I was in somewhat of hurry as I had a class to teach so I don't know if I left to quickly or what. The reason I don't recommend this property is mainly because of the lack of a business center. The computers were moved across from the check in desk and you have to pay to use them and print anything. I am a Platnium member and I don't feel I should have to pay, I don't with any of the other hotel chains I use.
August 26, 2013
Rated 3.0 out of 5.0 by WhiskeyTangoFoxtrot Great service but so-so on everything else
The customer service was my highlite at the hotel. But the room is small, the A/C unit is old, and the shower is basic. I was expecting a little more for the price I paid. The location was great but I would rather have stayed at another hotel to get a better room for probably a cheaper price.
August 20, 2013
Rated 3.0 out of 5.0 by Rayray79 Average
Our stay was decent. The beds were not that comfortable. Our neighbors were very loud at night. After speaking to the staff they had our room moved the next morning. Overall it was an average stay but don't believe we will be returning there.
August 13, 2013