Rated 5.0 out of 5.0 by Grandpapa2013 Enjoyed our stay
On Saturday, May 18th my wife and I along with our two daughters and our four grandchildren (boys ages 4 to 10) stayed at the Crown Plaza Airport Hotel (in two connecting rooms). We are from Ottawa and planned an over night trip to Montreal to enjoy your pool and super slide and visit the Montreal Biodome the next day. Let me tell you, the hotel did not disappoint. We thoroughly enjoyed every aspect of the hotel. The staff was courteous and friendly and the rooms were nice and clean. Most of all the pool and super slide were the highlight of the grandchildren’s’ trip. Believe it or not, according to the boys It trumped the Montreal Biodome. As grandparents it was a delight to see our grandkids enjoy themselves so much at your hotel. We wish to extend a big thank you to all those who made our stay so enjoyable. I should also mention that it was great value for the money. Our grandchildren are already talking of a return trip to your hotel.
May 20, 2013
Rated 5.0 out of 5.0 by fANDbMAN One of the Best Crowne Plaza in Canada!
I was very happy with this hotel the free shuttle service to the Airport was a bonus! This place is in top shape the rooms are very nice and modern, the food and bar were great very well priced and nice folks working there all around! BTW the parking was free too not to mention the WiFi so they will be seeing me again with out question!
May 10, 2013
Rated 5.0 out of 5.0 by Gabe2013 Great service
Good customer service ( lobby ) , rooms are nice and clean good temp ( a/c) and quiet room.
April 16, 2013
Rated 1.0 out of 5.0 by RJDL Room availability
I arrived at the hotel early, therefore my room wasn't ready. I asked the counter three times and kept being told 3:00, whole all others from our group were getting their rooms. I asked the attendant at the counter to call another room where we were waiting to advise us when the room would be ready. We had to leave at 3:30 in order to get to the soccer field. When we went to the counter at 3:30, the attendant had still not contacted us. When I inquired again about my room, my name could not be found.
When finally it was found, I was on a completely separate floor from my group, when I was initially told I would be on the same floor as my group. As I had no time to argue about this, we left for the soccer field.
I was not asked if I was a Priority Club Member, which I am.
April 12, 2013
Rated 3.0 out of 5.0 by matblk One night was enough
I've always liked staying are Crown Plaza properties. This hotel was a bit disappointing. And that says something given that I have learned to expect less from airport hotels. Anyway, the soundproofing on the doors joining from room to room is non-existent. While the industrial location is a must to maintain airport proximity, the hotel itself is not up to the normal standards of the Crown Plaza brand.
April 7, 2013
Rated 4.0 out of 5.0 by squaref Great Experience
The appearance of the hotel is a bit dated but the service is very good. Rooms are clean and big.
April 3, 2013
Rated 3.0 out of 5.0 by Frank911targa Bad shuttle service
Came back on Saturday night from a trip south, call for a shuttle and told me it was on the way but waited 45 min in -15C with summer cloths for the shuttle. Had to share a overcrowded little van with other angry customer. Way to end a vacation.
March 18, 2013
Rated 3.0 out of 5.0 by Jckam Poor shuttle service both from Airport and Hotel
Shuttle service was suppose to be every half hour but took 50 minutes to come to airport plus 10 more minutes as wait time looking if more guests were coming. In the mean time we saw 3 to 4 rounds of shuttles for other airport hotels.
On my way back from hotel..again the shuttle didn't come on time in-spite of booking in advance. I was close to my flight time in the morning. I chose airport hotel due to this early morning flight from Montreal. Thanks to one of the driver who took a smaller van and dropped me to airport after he saw that shut,e was again late by 20 minutes.
Front office staff was good but had no control on the shuttle service. I will not chose to stay in the hotel next time at least in Montreal.
No major issues with other services.
March 16, 2013