Rated 4.0 out of 5 by 110
Rated 1.0 out of 5.0 by poodlemama A nightmare!
I was placed in a handicapped room near the elevator (which I did not need). There was a party going on with a rock band in the lobby. Boom Boom Boom all night when I was hoping for some quiet time. Finally after 10 pm went down and complained. Was told I could be moved to a higher floor. Got moved to another handicapped room near the elevator on a higher floor, right across from a suite in which there was a party late into the night. When the people at the party weren't making noise, there was a whistle intermittently in the room. The heat next door? The plumbing next door? A plot?! I finally put a pillow over my head and eventually fell asleep with a frown on my face. And, by the way, complimentary breakfast does not come with all of the rooms. I tried to send this review to the manager, but my email to his address came back, so he must not want to get letters like this. Also no swimming pool, by the way. Also, there was a picture of a man looking straight out with a telescope right in front of my bed. Eery!
November 13, 2013
Rated 2.0 out of 5.0 by Clutch76 Somewhat dirty
The hotel has a nice look, but someone is missing the details. My key card was dirty, smeared with some kind of dried goo. And the desk chair in my room was splattered with dried white liquid...I did not sit in it.
October 28, 2013
Rated 4.0 out of 5.0 by Hornersj Good Value
Was disappointed in the quality of the TV reception.
October 26, 2013
Rated 4.0 out of 5.0 by ANDY138138 Nice and Cool Hotel
Very nice and cool hotel , modern and convenient. I like it. Thanks
October 25, 2013
Rated 2.0 out of 5.0 by Bubba57 Hotel going down hill
This hotel is going down hill. Rooms are old looking, stayed 2 weeks in a row and on member level ice machine has been broke for the 2 weeks i was there, the computer on member level broke, stains on carpets in rooms. The AC unit noise is very loud.
When I showed no,not greeted as premier MEMEBER nor was I given any special services,ie. the free breakfast, and my profile sated king bed and I had to ask. Staff seems dis interested. I also stay at the Courtyard since so close to our corp office. I prefer the Crown but starting to rethink that decision.
October 23, 2013
Rated 1.0 out of 5.0 by ronscon Property Has gone downhill
We have stayed at this property before. However it appears to have gone downhill. The Club level was anything but.
There were no continental breakfast. The coke machine, ice machine and the computer terminal were all broken
October 17, 2013
Rated 5.0 out of 5.0 by Eliza13 excellent service & acommadations
we had a lovely stay The staff was very helpful & the room was very comfortable. The hotel restaurant & lounge was well worth it . We would stay there again..
October 17, 2013
Rated 5.0 out of 5.0 by 210racing Great location and value
While the city was booked for the Red Sox playoff game, I was able to land a great room, super pricing being near the city, right off I-90 and short drive to the "T" in Riverside station. Daisy, like the flower, hooked us up with early arrive to totally fit into our "game plan". Great comfortable bed, and seemed totally soundproof!
Wricked good but they need a bigger road sign, hard to see huge building sign thru the trees!
October 9, 2013
Rated 5.0 out of 5.0 by daurit06 Best of the Best
I have stayed at a couple of these hotel and by far the best staff was really helpful and room were really comfortable will see me there again soon
October 6, 2013
Rated 3.0 out of 5.0 by Emsy In general an average stay...
The breakfast buffet was pretty good and our server was very friendly. We ordered room service one night...everything came quick & was of average quality. We stayed on the 4th floor, and it's my opinion that the carpets in the corridor and in our room need to be replaced. They were badly stained pretty much everywhere. This was a bad impression for me as to the cleanliness of the property. The ice machine was broken on our floor, so we called the front desk to have someone bring us some, but no one ever showed up. Also there seemed to be lots of stains on the white sheets, which I believe bleach could have taken care of...again didn't make the place appear clean. However, the beds were comfy enough. The TV was pretty old, and they had a CD player alarm clock...time to update to an MP3 dock i think! The housekeeping service didn't wow us either, despite the fact that we tipped generously each day. Another plus about the hotel was the funky retro artwork everywhere...
October 2, 2013
Rated 1.0 out of 5.0 by Fouronthefly Awful!
We stayed at this property this past weekend. Other than the renovated lobby and restaurant, the rest of the hotel is dark and seedy. Our room had layers of dust, and the hotel was very short of staff. But the worse part were the noisy people partying into the late evening and early morning hours (3:30 am!). They were so loud it was as if they and all their cigarette smoke were in our rooms. We called twice to the front desk with no results. I asked to speak to the general manager when I checked out the next morning, but he was driving the shuttle bus. I left my name and number and also called and left a voicemail and again, no response.
October 1, 2013
Rated 5.0 out of 5.0 by Juliew Excellent!
Wow what a great hotel. After traveling to boston to visit my daughter this is a great value hotel. The pantry is good and not over priced. Rooms a little small and does not have a good working desk., but bedding , bathroom are all great. The other problem , not in their control is route 9 can be painfully slow. Love being close to the mall and great restaurants ... Sel de la terra and the boxx!
September 30, 2013
Rated 5.0 out of 5.0 by SusanW Great little hotel
I only wish the coffee shop would remain open! I couldn't get a latte after 10am :(
September 30, 2013
Rated 1.0 out of 5.0 by discust18 poor accounting
my personal credit card was charged instead of my corporate card; then i was double charged for the room; caused my checking account to be overdrawn and bounced multiple checks. will never stay here again.
September 25, 2013
Rated 4.0 out of 5.0 by sevrdh10 needs an outside area
I was wtith the MDHA event. Everything was great, although with the weather so beautiful outside it would have been nice if you had an outside seating area, and or an indoor swimming pool.
September 24, 2013
Rated 2.0 out of 5.0 by WOOOOOWWWWW Not what you expect from a Crowne Plaza
Both elevators are need of repair. The noises they make scares the heck out of you. And when the doors don't open when you get to your floor then you panic.
The room was not made-up and after telling the desk all we got was fresh towels because house keeping left at 5:30 and nobody bothered to come back and service the room.
Not what I am used to at a Crowne Plaza Hotel!
September 19, 2013
Rated 4.0 out of 5.0 by Steve1986 A very good hotel!
I stayed in Natick on business and am used to pretty naff hotels, but this one is pleasantly surprising.
The hotel looks very nice, well maintained with ample parking. Rooms are a good size with comfy beds and nice large bathrooms with plenty of light. Free wifi was good and the choice of TV channels left nothing to be desired.
All the staff were exceptionally polite and helpful. I had a query about my bill once I got back to the UK and the staff were more than happy to help and even sent me a revised bill via email.
Only disappointment was the restaurant closed at 8 which was a nuisance but the bar offered a similar menu in a very nice setting (nicer than the restaurant in my opinion).
September 2, 2013
Rated 5.0 out of 5.0 by SusanW Great accomodating hotel!
We had a great stay at the Natick Crowne Plaza. The service was helpful and courteous. The rooms and restaurants were clean and comfortable. Food was good and bar was fun. We love the attention to detail in the lobby and restaurant/bar area. The only suggestion I would have is that the coffee shop remain open all day. The first morning we were there we slept in since we were still on West Coast time and missed the coffee hours. The front desk people were so nice and had someone come over to make our lattes! Now that's service :)
August 30, 2013
Rated 4.0 out of 5.0 by GTDesertkarma Contemporary, Eclectic, and Dependable
This was the third time I've stayed at "the Verve". Very contemporary design and layout with the clean dependable service that I've come to expect from Crowne Plaza.
August 26, 2013
Rated 1.0 out of 5.0 by Bokaro2013 Room # 438 is horrible
I have been a weekly guest for over 4 months now. I like staying on the 4th floor for the English breakfast tea in the morning.
While most other rooms are good, the room #438 has 2 big problems, which, despite my request, was not fixed the first time I stayed in that room.
1. the toilet makes a noise every couple of hours, and disturbs sleep
2. the AC fan will not run in the continuous mode at all.
What I disliked was that despite informing them about it a couple of months back when I first stayed in the room, when I checked in again last week, I found the problems were not attended to!
Additionally, here are the other issues with this place:
3. I have a premium status and that get me a bottle or water, and a snack from the snack bar. Almost 50% of the time, I am NOT offered the water or the snack. Sometimes I ask for both sometimes I don't. But it is the same folks every week who check me in, they would call out mine being the platinum member, but will something just not offer the bottle/snack. That is bad traiing
4. I have asked the front desk several times that I prefer to get my hotel bill by email. they have my email on record, but unless I ask them every time I check out, I don't get the bill sent to me by email. That is very annoying, especially since I get all other types of mails (like this one asking for me feedback) but the one mail that I have asked to be send every time I check out, is not sent.
I have decided to not stay here after all these months of trying to make it work.
August 25, 2013
Rated 5.0 out of 5.0 by packer Different hotel
An interesting hotel. Very retro from the lava lamps to the chain at the entrance of the bar. The people there were great. We arrived late and they made sure we knew the food in the bar late at night was the same as the dining room. The food was excellent .. Presented very well for the price. I've not seen a bar at an high with sure a diverse selection of vodka , tequila , and cognac. a bottle of Richard Hennessy Paradis in a Holiday Inn?? Rooms were clean and very well appointed. All employees were well dresses , polite and went out of their way to accommodate. A great value anywhere. By far the best holiday inn I've been in in years
August 21, 2013
Rated 4.0 out of 5.0 by partloch Great staff, great amenities, great time
Would definitely stay again, staff was super nice and helpful. Shuttled us to the commuter rail and picked us up when that taxi failed to show at 12AM. Great price for the type of hotel, was pleasantly surprised.
August 21, 2013
Rated 5.0 out of 5.0 by marshmallow good hotel for this area
If you are looking for a hotel in the Framingham area, this is a good choice. Although not cheap, you get what you paid for. Attending a meeting in Holliston and there were not many quality choices. Nice bar and plenty of restaurants in area which staff recommended. Across from Natick Mall.
August 20, 2013
Rated 5.0 out of 5.0 by Rudigee A hidden gem in Natick
Wow. What an amazing hotel. Completely updated with trendy restaurant area. Rooms and bathrooms are spacious and good amenities as well.
The price/value was amazing too.
Staff very polite and helpful.
August 20, 2013
Rated 5.0 out of 5.0 by Sean731 Very nice upgraded room
It was our anniversary and we loved the room thank you!
the same little couch is too firm for comfort, but everything else was great!
August 16, 2013
Rated 5.0 out of 5.0 by Pima46 Great Hotel
The Crowne Plaza is in a great location. We almost always visit Boston when staying at this hotel, and it's only about a 20 minute drive. Also, the restaurants in the area are very good, especially Legal Seafood which they do not have in Connecticut. It's located across the street from the fabulous Natick Mall as well as the Framingham AMC Theater where we occasionally catch a movie when in town. With the recent renovations at Crowne Plaza, this hotel is very well appointed. And free parking is the icing on the cake!
August 12, 2013
Rated 4.0 out of 5.0 by Tbsd1369 Great value, new style hotel
I found this hotel after looking for some cheaper options in the Boston area. This was only a 20 minute drive and was significantly cheaper, but still clean, spacious and just what was needed.
August 11, 2013
Rated 4.0 out of 5.0 by Worldseriesbound Crowns Plaza Natick
Clean accommodations & friendly service. Executive floor needs some amenities such as beverages & daily newspaper. Grateful for the shuttle van. Fun, quickly hotel.
August 10, 2013
Rated 5.0 out of 5.0 by mandpb great hotel and location
Location is great for Boston and surrounding area's. Near shopping and restaurants of all types. Everything is also in walking distance. Plenty of parking, staff is friendly and helpful. Rooms are also very good. Could use a refrig in room. Treated well as a rewards member
August 4, 2013
Rated 5.0 out of 5.0 by Alanc57 very comfortable bed, room, and great service
The room was nicely decorated
The bed was comfortable.
The desk had outlets easily accessible.
The restaurant had excellent food and service.
August 4, 2013