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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 456 reviews
89%
Recommend This Property

Ratings Breakdown

456reviews

  • 5 Stars
    272
  • 4 Stars
    110
  • 3 Stars
    32
  • 2 Stars
    21
  • 1 Stars
    21

Nice Room - Lobby Area needs upgrade

By

January 30, 2016

platinumelite

The room was quite good. Most everything functioned well. (Not thrilled with the minimum flush toilets, though I understand they are probably good for the environment.) Could use instructions for turning the HVAC on and off, especially since there is a delay in the system's following the digital commands, leading to confusion and an unnecessary call to the front desk about a perceived problem with the HVAC controls.

The bed was comfortable, but the mattress was of the innerspring type, not of memory foam, which was disappointing for a somewhat upscale hotel.

Lots of space for toilet articles and lots of extra washcloths and towels.

It was a relatively cold weekend, and much of the lobby area of the hotel was chilly. Seems like much better thermally efficient windows and doors are needed. Also, the lobby area has too many walls. Does not give you a welcoming open feeling when you walk in from the outside.

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Always a pleasure

By

January 29, 2016

I always enjoy staying at the Crowne Plaza Boston-Natick.

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Hotel experience

By

January 26, 2016

club

Great experience.. Clean, nicely updated and well cared for property. Comfortable.

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Perfect place to stay in the area

By

January 26, 2016

club

great hotel for the value, staff was very attentive and helpful, courtesy shuttle to nearby restaurants was great. rooms well maintained and comfortable

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Excellent hotel

By

January 22, 2016

platinumelite

Nice staff nice room and nice restaurant. clean friendly and good environment

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Good staff, dated place

By

January 19, 2016

club

It is solid four star place. Some minor things that shouldn't be in hotel of this class:
time on alarm clock was not adjusted after last datetime change; carpeting on executive floor is pretty bad, internet station on same floor - slow, printer doesn't work;
bathroom doesn't have anything to hang towels;
breakfast restaurant good, but somewhat overpriced.

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overall experience

By

January 18, 2016

Everything was great, thanks, the staff was very nice. The rooms, Lobby and Bar were very clean and decorated very nice.

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Accomodating personnel

By

January 15, 2016

club

This was my second visit. The staff are professional and friendly. The food and drink are good and reasonably priced for the area. The 7th floor hallway had a bit of an odor, but the room itself did not, so all was good. The facility needs to be spruced up soon.

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Excellent staff service

By

January 13, 2016

The associates at this hotel when out of their way to be helpful and to provide first class service. I was more than impressed with the waitstaff at breakfast. I could not have asked for better treatment.

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Great Stay

By

January 12, 2016

club

The hotel staff was super friendly and helpful. They were alert as well. My son left his tablet at the counter during check-in and they knew exactly who to call. I rushed to leave at check-out time and forgot whether I needed to do anything to check-out. I called the hotel and they helped me feel calm and letting me know everything was handled already.

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Good Hotel

By

January 12, 2016

Hotel worked great for our one night stay. It was clean, and the staff was very friendly. The front desk went out of their way to meet our needs of a shuttle service.

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A wonderful IHG location

By

January 08, 2016

Top notch location, staff was wonderful friendly accommodating and focused on the guests experience.

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