Crowne Plaza Times Square Manhattan

Hotel Front Desk: 1-212-9774000

Hotel Fax: 1-212-3337393

Hotel Email: info@CPTSNYC.com

Check In: 3:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
LaGuardia International Airport (LGA)

- Distance from hotel: 9.5 MI/ 15.29 KM East l

- Take Grand Central Pkwy West to Brooklyn Queens Expwy East to I278 West. Exit 35W to I495 West. Cross Midtown Tunnel. Take 37th Street ramp and turn right on 3rd Avenue. Turn left on 49th Street. Hotel is on left after Broadway.

John F Kennedy International Airport (JFK)

- Distance from hotel: 15.3 MI/ 24.62 KM East l

- From JFK, take Van Wyck Expy North to I-678 North to Exit 10 to Grand Central Pkwy West to Exit 10W to I-495 West. Cross Midtown Tunnel and exit onto 37th Street. Turn right on 3rd Avenue and then left on 49th Street. Hotel is past Broadway on left.

Newark Liberty International Airport (EWR)

- Distance from hotel: 30 MI/ 48.28 KM South West l

- Take I-78 East to I-95 NJ Turnpike North. Take SR-495 East to Lincoln Tunnel. Cross Tunnel. Take ramp left for Dyer Ave. Turn right on W 40th St, left on 8th Avenue, right on W 48th Street. Hotel in on left.

Train
Penn Station

- Distance from hotel: 0.5 MI/ 0.8 KM South East

- walking distance -- 6 minute walk, or by subway, 2 stops on the Uptown E train; subway is 1 block from hotel at 50th Street and 8th Avenue

Subway

49th Street and 7th Avenue N/R/Q line

- Distance from hotel: 0.01 MI/ 0.02 KM East

- 1 Block walk

Print Hotel Fact Sheet

- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 50.00 USD

- Garage parking on-site, 24-hours with direct hotel access, billed to your room. Standard car rates are $50 USD per day and SUV/Oversize vehicle rates are $60 USD per day. Valet parking only- no in and out privileges.

Print Hotel Fact Sheet

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Hotel Highlights

The Crowne Plaza Times Square is a luxurious upscale hotel located in the heart of midtown Manhattan. Just steps from major corporations and the Theater District, the hotel is the ideal location for business and pleasure. All 795 of our guest rooms boast views of either Times Square, the Hudson River or the Manhattan skyline. This skyscraper hotel is a sleek oasis in the city that never sleeps.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.1

based on 1347 reviews
84%
Recommend This Property
Read All Reviews

Ratings Breakdown

1347reviews

  • 5 Stars
    712
  • 4 Stars
    321
  • 3 Stars
    148
  • 2 Stars
    99
  • 1 Stars
    67

average hotel but disappointed cleanliness

By

October 28, 2014

I do like the concierge of the hotel. The lady there was so nice and helpful, gave me all possible information about the city and greeted me every time she saw me.

The breakfast buffet had plenty of choice to start a day, and the service in the restaurant was nice and professional.The location was good as well. Though the front desk didn't seem to be helpful they are not so bad.

However, the cleanliness of the room was disappointing. I have not much expectation of most hotels in room but I do have high standard of the room cleanliness. I always try to make additional comment when making a reservation to mention I am allergic to dust in the room, but might forget to do the same in this reservation, thus I found the hair dryer's filter was covered by a thick layer of dust. I don't really think this is something should happen in a crown plaza, but in the past one month, in 2 crown plaza hotels I got different experience with unexpected THICK dust, I would adjust my expectation of this brand. Besides of the issue with hair dryer , the room was still clean to stay.

Anyway I would reconsider my preference in brand choosing after 2 crown plaza greeted me with dust.

Posted byHotelStaff
October 30, 2014
Hello cocoyin, Thank you for leaving us a review. We're glad you enjoyed your stay for the most part. The dust in the hair dryer is disappointing as we make sure to clean our rooms thoroughly. We are also going through a very expansive refresh of our rooms so you will see an even cleaner, more modern room. You do not need to adjust your expectations of the brand, at all! We need to adjust our quality of service and I assure you, we'll get this sorted out. We'd also love for you to give us another opportunity to provide you with the quality of service you've come to expect from Crowne Plaza. I would request that you e-mail me at Sabid@cptsnyc.com so we may discuss further and I am sure I can be of some help. I look forward to our conversation. Warm regards, Syed Abid Guest Services Manager
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Ideal Location

By

October 28, 2014

platinumelite

I've stayed here many times over the past 20 years. It's ideally located on Broadway.
The club level lounge has gone, but you do get free breakfast if you are a platinum member, otherwise it's pricey at $32.00.
The hotel hasn't change much over the years, but has been refurbished a number of times.
I recommend it and would happily stay here again.

Posted byHotelStaff
October 30, 2014
Hi Alistair2020! Thank you so much for your review! We're glad returning guests are enjoying the property just as much as they did the first time they were here. The club level lounge may be gone but we have other projects in the works so stay tuned! We're currently going through a multi-million dollar refresh of our rooms and hallways. You should see a welcomed change very soon. Thank you again for being a returning guest and a Priority Club Platinum member. Warm regards, Geoffrey Mills Managing Director
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Worst WIFI EVER!

By

October 28, 2014

Great room for NYC Times Square - large, king bed, view, and reasonably quiet. Would have been a good experience save for the worst hotel wifi I've ever encountered! Couldn't connect at all the first night, and even once that was resolved, connection was flaky and SLOW.
Check-in process was excruciating - I timed it -- nearly 7 minutes per guest to check in (and there were 5 people in front of me)!
Concierge was fairly clueless -- asked for a sewing kit to re-attach a button -- said he'd never heard that request before and didn't have any.
Housekeeping took forever to get to my room (between 4 and 5 pm), and left me with fewer towels each day -- had to use a hand towel as a face cloth by the 4th day.
This COULD be a 4 star hotel, but it came off as a solid 3 star (and that's being generous).

Posted byHotelStaff
October 30, 2014
Hello NYCMonthly, Let me start by saying thank you kindly for your review. We are glad you left us a rating regardless of a positive or negative. Guests like yourself are the reason we try and perfect our craft. We are disheartened to hear about your experience though. We're glad you enjoyed our rooms. We're constantly striving to provide the best service possible and it lets us know we're headed in the right direction. We are currently going through a multi-million dollar renovation and you're seeing the welcomed change. I do apologize about the wifi. It could be that you were blocked from the access points of the wifi and sometimes it can be a wall, another device pulling too much data, or something we didn't anticipate. If you did call down to the front desk to file a complain, I can assure you, we're working on fixing it. Concierge doesn't usually handle our requests for sewing kits. This is why they could have had no idea as to if we had them or not. They should have done their due diligence and reached out to HSKP for that. We apologize about the miscommunication. Lastly, we'd love for you to give us another try. We appreciate the rating you gave us, but we can be better. We are better. We'd love to prove it to you. If you could e-mail me at Sabid@cptsnyc.com, I would love to remedy this negative experience for you. I look forward to hearing from you. Warm regards, Syed Abid Guest Service Manager
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Bad experience

By

October 26, 2014

club

No problem in checking in. Since we came from over seas flight we wanted to rest. At the same time an incredible notice of drilling and hammering began. I called front desk. They said they expect this to continue until 6 pm they offered to change my room but we were settled and so tired to move. We had no option but to get out of the room.

Next day we had problem with breakfast. First she said we should wait and I think the amount of time we waited was totally unacceptable. Then she said I had to pay for the breakfast, I said breakfast was paid and I could show the receipt. She was very rude from the very beginning, she said I had to sign and if it was paid I could solve the problem with front desk. I said call them I am sure they will tell that the breakfast was paid. At the end, another waItress took us to our table. After we sat two more waiters asked if we had paid the breakfast or not. Then the waitress who took us to our table followed us the food court and said that they had checked the breakfast was not paid in front of all other customers. Then I stopped everything and went to front desk to check whether the breakfast was paid or not. They said yes no problem it is paid. I said can you please call breakfast area to confirm that the breakfast was paid and they did so. I fotgot to mention the problem that they caused about our carry bags. When we were inside breakfast area we had seen at least 3 people with their carry bags. I am taking about our computer bag and a cabin carry bag for wich Crowne Plaza did not have room near to our chair in breakfast area.

Anyway, I have been just starting to stay in holiday inn hotels. I stay average 160-170 nights per year. I am platinum member of another rewards program since 7 years. So far this year I stayed 120 nights already. I can always send my account preview. Never seen something like this and will never come back to Crowne Plaza.

Posted byHotelStaff
October 29, 2014
Good morning ORHUN, Thank you kindly for your review. We're extremely disappointed in reading your review. At the heart of our operation, we preach customer service. The guest is always first. It's disheartening to hear that you were given a runaround. I'd like to apologize for your experience if no one has already. There wasn't a reason as to why our restaurant staff couldn't make the walk over to Front Desk to inquire about the issue if you stated that breakfast was paid for. We appreciate you staying with us and leaving us this review. We will get better. We would also love for you to come back and give us another chance to resolve this negative experience with a positive one. I'm sure you can appreciate human error, and we take full responsibility for our actions. Please e-mail me at Sabid@cptsnyc.com so we may discuss further if you'd like. I look forward to hearing from you. Warm regards, Syed Abid Guest Services Manager
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