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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4.1

based on 310 reviews
79%
Recommend This Property

Ratings Breakdown

310reviews

  • 5 Stars
    155
  • 4 Stars
    74
  • 3 Stars
    39
  • 2 Stars
    26
  • 1 Stars
    16

Nice Older Hotel

By

06 August 2015

club

The hotel had a lot of nice staff but my mattress was not as comfortable as other Crowne Plazas I've stayed at.

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Great service

By

02 August 2015

platinumelite

Excellent service at front desk and both restaurants. The lobby and front desk area is very nice and was kept spotless even though the property appeared to be very busy. The room was good overall and was very clean. As others have noted, the parking area and some of the exterior looks a bit dated. Minor issues -- In my room, the closet door was off the track and it was very hard to get out the ironing board and iron. The desk chair was unable to lift to a comfortable level to use the desk and it looked rather tired. The room air conditioner had to be turned off manually at the wall unit, it appeared the wall control wasn't working properly. The hallways were uncomfortably warm and humid, but it looked they were servicing some of a/c equipment.

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Great Front Desk Service

By

30 July 2015

We had just left the D.T Hotel across the street after a very rude and disappointing encounter with their staff. We were desperate to not go home for our 10th anniversary so we tried the Crown Plaza. Elizabeth was at the front desk and she was so kind and willing to accommodate us for our special night. She really lightened the mood (we were grumpy and on the defense from the D.T employer) and her friendliness really saved us from a night of being in a bad mood.

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Nice indoor pool

By

30 July 2015

platinumelite

We loved indoor pool but it was really busy by sports event when we stayed so not well caught up by staff service, no towels at pool, it was a bit shame.
We had issue on room but well treated by manager later once we contacted by email later so we're now happy by issue solving by manager.

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Sketch on the outside, great on the inside

By

29 July 2015

club

At first, having never been to the area, the outside and parking lot of the hotel seemed a bit dim, and dated. However, it was a different world on the inside. Friendly staff and a clean, comfortable and simple room made it a solid experience on my business trip.

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Dedicated staff

By

29 July 2015

I had an overall great stay, but the common area air conditioning was down for a bit which was not fun with how hot it was outside. I was impressed with the amount of staff working to correct the issue asap though - It was back on towards the end of the day.

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Nice location and helpful staff

By

29 July 2015

There was a entertainment district right behind the hotel which was a lot of fun and a quick walk. Marcus at the front desk was really nice and offered some good recommendations.

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Very Clean !!!!

By

26 July 2015

Great Staff !!!! Clean Hotel as expected out of the crown plaza !!!!! Good nights sleep

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aRon

By

25 July 2015

This Crowne needs updating but it was very clean and good workers

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very dated

By

25 July 2015

platinumelite

The hotel is very in need of updates. The room was clean and comfortable but very short of outlets. The bathroom was very small but clean. For the money not bad value.

Posted byHotelStaff
27 July 2015
Dear Philw27, Thank you for sharing your experience during your last visit. I'm sorry to see that we were unable to meet your expectations during your visit. The hotel is scheduled to go through renovations that will update the look and feel our hotel. I'm glad to see that you found our room to be clean and comfortable. I hope you allow us another chance in the future once the updates are complete to prove to you that we can meet and exceed your expectations. Thank you
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Nice hotel for groups

By

23 July 2015

club

I hosted a group here over the weekend and the staff consistently went out of their way to make sure that everything was perfect. The beds were really comfortable too.

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fast wifi

By

22 July 2015

The front desk didn't tell me that the wifi password changes every monday and I checked in sunday for three nights. That was annoying but they apologized and told me all about their new fiber 100 meg system and it was so fast that I didn't really mind the whole password thing.

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