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Rated 3.5 out of 5 by 118 reviewers.
Rated 1.0 out of 5.0 by Horrible Marathon Hotel I know hotels can't control who reserves their rooms, but it was unfortunate that this Crowne Plaza had booked a boisterous motorcycle club on the same night before the OKC Marathon. Seeing as how they were on the list of preferred hotels on the OKC Marathon Website, offering a special rate for runners, and with me being a Priority Club Member, I was counting on a quiet evening of rest before running an event that I've trained months in advance for. The staff seemed to be in a perpetual state of chaos, but they were very sympathetic and upon checking out they did comp the two rooms I had reserved, which was very fair, but by that time the damage had been done. Only 3 hours of sleep in a room with faulty air conditioning, and noisy neighbors and crotch-rocket engines revving all night long, my marathon experience was abysmal. And beyond the shuttle service, there was almost nothing else about the hotel that catered to the marathon crowd, especially the breakfast. I stayed with a competitor last year that was much more accommodating - offering very quiet rooms, shuttle service, and a full breakfast with hot and cold items for runners starting around 5:00 am. The competition has earned my business for future trips to OKC, especially any trip that requires a good night's sleep. May 3, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great service. this was my third year to stay there and always got a breakfast voucher. This year I was told my room price did not include breakfast. Bad news was it cost 13,00 so we ate at Beverly's April 19, 2013
Rated 1.0 out of 5.0 by OKC Crowne Plaza This place quite actually smells. From the lobby to the elevator to the rooms , it stinks. I will NOT stay there again. March 30, 2013
Rated 3.0 out of 5.0 by Room locations We always arrive early enough so that if we need to change rooms there is no difficulty. Inverably we are first given a room on the backside overlooking the air-conditioning units. When moved we are placed in a room next to the elevators and or ice making machines. This happens too much to be a coincidence. Is there an unwritten hotel rule regulating Seniors to such rooms. As a result at this stay, we heard the elevators, going up and down, the ice and soda machines operating, AND the heater-air cond., unit rattled whenever it was on in our room, 518. Room was clean and well maintained BUT lack of sleep cancelled our appreciation of the room. Staff was outstanding, understanding and helpful. Location within driving distance to many venues. Recognition to PC Member was free cup of coffee. WOW!! March 24, 2013
Rated 3.0 out of 5.0 by Good Location - Small rooms & poorly maintained bathrooms I've stayed at this hotel quite a few times now on business (due to its proximity), and I must say my experience has been virtually identical in all cases. The staff are very kind and helpful. However, for the prices charged here, the rooms are small - especially the bathrooms. Plus, the bathrooms are VERY poorly maintained. Not talking about cleanliness, as that seems fine, but the physical maintenance of the bathrooms is especially bad for some reason. It appears that whenever things need 'fixing', they send in a kid with a caulking gun to slap in some (very) sloppy beads/smears of caulking all around the bathroom. Thankfully there are two good bars nearby, because you truly do NOT want to spend anymore time than necessary here. February 25, 2013
Rated 5.0 out of 5.0 by Great service I came for my nieces wedding and really enjoyed the stay. The staff was great from the check in to the check out. The room was clean and very comfortable. The kitchen took care of us even after they had closed for the night. All in all it was a wonderful stay. February 15, 2013
Rated 5.0 out of 5.0 by Everything is great. Much, much better than any other place we stay The Staff is the best I have ever seen. As a railroader (bnsf) I stay in a lot of different places and the crown plaza in oklahoma city has, without a doubt, the best staff from desk to housekeeping to cafe. While the rooms are excellent, the staff is what makes the biggest difference in quality of stay. There is no doubt that the okc crown plaza is the crown jewel in the various lodging facilities used by the BNSF. February 14, 2013
Rated 3.0 out of 5.0 by Room and Service I come to Oklahoma City often on business. I always stay at the Crowne Plaza because of the comfortable rooms and the value that I get while I am here. The improvements to the rooms and the new hygiene itmes are wonderful. Sometimes I get a room that has a problem with the toilet or the faucet on the shower but most of the time everything is fine. The staff is also friendly and helpful. The hotel is clean and safe. The areas I can think of that need improvement is the wi-fi internet connection can be spotty at times and some newer equipment in the exercise room would be nice. February 5, 2013
Rated 5.0 out of 5.0 by BNSF Lodging Levaul and Ashton at the front desk were very helpful in getting us in our rooms and start our rest process to go back to work. January 31, 2013
Rated 2.0 out of 5.0 by Elevator Problem Our large group made the elevators nearly impossible to use. There weren't enough elevators, and they were very slow, and therefore wait time for an elevator was about 10 minutes, which is totally unacceptable. My daughter was on crutches, so using the stairs wasn't an option. And for the kids who did use the stairs, it took them to an exterior door. I can't ever recommend a large group staying at a hotel with such inadequate elevator system. December 13, 2012
Rated 1.0 out of 5.0 by Horrible!!!!!!BEWARE!!!!!!!!!!! Customer Service is worthless and the property is falling apart even though they keep doing facial remodels. December 7, 2012
Rated 4.0 out of 5.0 by Great service I enjoyed my stay here. Staff were great and the room was fine. December 3, 2012
Rated 3.0 out of 5.0 by Nice Stay I had a nice stay and the staff and service was good. November 14, 2012
Rated 1.0 out of 5.0 by Poor service I had a worst experience with a guest servieces. I called for something at front desk and requested that the TV was not functioning properly and i can have someone come and fix it. It was around 1145 at night. the clerk offered not service and i told her that i will come down and get a remote to fix this myself but she was rude and did not offer any help. she went on to tell me that she is the only one who works at the property at night and she cannot offer me anyhelp till tomorrow. Next day i went to my room after my meetings around 3pm and complained that my TV still had issue and if they are going to fix it. front desk told me that she did not know anyting about it and she is going to send someone. my room service was also not done. sent a engineer out to my room around 330 who told me that he has to change the TV because they are having this issues in other rooms. i was suppose to spend other night their and left early. If i am going to OKC i am stying away from this property November 14, 2012
Rated 2.0 out of 5.0 by poor service I wasn't greeted as a PC Member, was treated poorly by the night clerk. I forgot my key the second night of my stay and the New clerk, even though I had to wait more than 20 minutes for him to emerge from the back room, was by far more friendly than the first. I would NOT recommend staying here to any of my friends or family. In fact I tell them to go down the road to the Holiday Inn for comfort, and a friendlier staff. November 10, 2012
Rated 5.0 out of 5.0 by Improvements Our farorite place to stay in Oklahoma City. Your improvement make it better. November 7, 2012
Rated 5.0 out of 5.0 by Over and above Crowne Plaza OKC Northwest Expressway has been a frequent home away from home while I run horses at Remington park. Hotel staff is always accommodating and flexible. Large outdoor pool turns a work stay into a vacation stay! Always a great nights sleep. November 1, 2012
Rated 2.0 out of 5.0 by Not impressed Property is very old nad outdated. My room needed to have complete update to remain a contender to the competition. For a Crown Plaza, the restaurant was only average. October 31, 2012
Rated 2.0 out of 5.0 by What Happened to this place? Checked in and the woman waited on me while still on the phone. Acted like she could care less about me. Gave me a card to gain access to my room which was on the 7th floor WAY to the end. Did not recognize me as a priority club member. Got up there, to the 7th floor finally struggled moving my luggage all the way to the end of the hall where my room was only to find the card would not unlock the door. Had to take everything back down and have her redo the card. No apologys nothing. Very dissappointed this time. Will probably stay elsewhere my next trip October 20, 2012
Rated 3.0 out of 5.0 by Comfortabe bed, etc This hotel has been refurbished but the results are less than acceptable. The quality of workmanship in the sleeping room was very shoddy. Bathroom faucet was poorly installed, faucet handles were not working smoothly, sloppy caulking around tub, loose toilet seat. Bar service in lobby was very slow and did not have requested inventory of liquor. Bar man said request was out of stock or in the lower level .??? Breakfast buffet was not kept hot and very unappetizing. Overall the staff was friendly and cordial but they do not have a great manager who should have a hand in producing the results neccessary to encourage customer returns. I would NOT stay here again if I have a choice. My room was paid for by a client. I will be informing my OKC host of the condition of this prpoerty. October 15, 2012
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