Rated 3.9 out of 5 by 71
Rated 3.0 out of 5.0 by Fefenic Bathroom
When you first walk into the room it looks like an ordinary nice clean room I was very disappointed when I got ready to take my shower and there was hair in the shower that was not mine. This is not my first stay at an IHG hotel but I have never encountered what I did on this trip.
October 28, 2013
Rated 3.0 out of 5.0 by Aquaman Way overdue for an update
The exterior and interior of this hotel are not what you would expect from a Crowne Plaza Hotel. Everything looks dated and worn out. There is no elevator available. Breakfast was good bu the service was less than average. The hotel staff were friendly and allowed me to check in early without hassle.
October 27, 2013
Rated 5.0 out of 5.0 by Elliot22 Comfortable and Clean Room
I enjoyed my weekend stay at your hotel.
I had no complaints regarding the service and cleanliness of the room.
I would definetly stay their again.
The food at the Bone Fish Grill was Great.
October 23, 2013
Rated 2.0 out of 5.0 by Brennan Security & Access
I stayed on the second floor in at the far end from the front of the hotel. There was a back exit that was NEVER locked in the two days that I was there. The sign next to the door said to use your key -- but I never needed to do so.
Also, I think you should make it very clear that there are no guest elevators. I am not handicapped but if I'm rolling a suitcase because it's too heavy to carry, I don't want to carry it up stairs.
October 20, 2013
Rated 4.0 out of 5.0 by MarieLaura Excellent staff/ service and comfortable beds!
Highlights: front desk staff, general friendliness and comfortable beds. But, breakfast was NOT included. I ordered the continental which included truly fresh cut up fruit. My room was small, but that was fine. Bathroom also smallish but nice counters. Decor pleasant. Comparable to other similar hotels but slightly more expensive.
Downsides: I was on the second floor which was a little stuffy in the halls, smelled faintly like smoke (perhaps someone broke the rules?) and there was NO elevator. Normally, I love taking stairs,but
I had a lot of baggage to carry.
October 19, 2013
Rated 5.0 out of 5.0 by tunatown WOW
3 day stay, first floor room 115. We were in town for our daughters wedding.
From the moment we arrived the staff were wonderful.
The rooms were spacious and laid out very well.
the bed was very welcoming and comfortable.
The House keeping staff were what made the stay extra nice. the rooms were spotless the staff friendly and helpful.
each time we arrived back to our room you would think no one had stayed there before.
thanks to everyone GREAT JOB
October 3, 2013
Rated 5.0 out of 5.0 by QuietinLasVegas Most helpful staff
The staff that I dealt with were very helpful , made my difficult tasks for the stay very easy, have been a customer for over 10 years and this was the best in services over the time. My first choice in Paramus area, and usually all over the US.
October 3, 2013
Rated 3.0 out of 5.0 by BAST Needs Updating SERIOUSLY
Staff is excellent.
Very nice breakfast.
Hotel is in serious need of updating. Hallway carpets are very worn and stained. Ceiling tiles are stained. No elevator. LOUD heating/AC units. No microwaves or refrigerators. Bathroom tiling needs regrouted & resealed.
September 30, 2013
Rated 5.0 out of 5.0 by TEX123 Great Place
This was a good choice since it was close to a location we needed to get to. But we also found out how clean it was, with a very personable staff, from maintenance to front desk.
Like to point out specifically Maggie at front desk who was very friendly and helpful. The breakfast buffet was very good and on return, look forward to those light but yummy pancakes.
No prompting needed. This was a good choice.
September 30, 2013
Rated 5.0 out of 5.0 by GVZ1973 Clean, convenient, great value
Highly recommend the Crowne Plaza Paramus. It is in a very convenient location, the bathroom vanity space is a bit small but other than that the accommodations are outstanding. The Bone Grill is top notch as well!
September 26, 2013
Rated 5.0 out of 5.0 by soap2boats Works great for shopping and dining
Just a walk from the Paramus Park Mall, and attached to the Bonefish restaurant. From the Garden state parkway south it is a breeze to find right off the ramp and straight in front of the hotel.
The restaurant is very popular on Saturday night, if staying over parking is a hassle, but gone by 10PM.
September 12, 2013
Rated 5.0 out of 5.0 by Linda100 HELP ME DURING A HARDSHIP
The Crowne PLaza at Paramus NJ helped me for 2 nights , last minute , when I had a fire at my apt and was not able to live there. The staff was comforting, personable, professional and always smiling and asking if I needed anything. The rooms were spotless and very accomdating. The night I arrived , after the fire, the staff helped get me food and I THANK YOU CROWNE PLAZA AT PARAMUS NJ FOR YOUR HELP. I immediately signed as a rewars member and would recommend the this hotel to everyone! While I am still without a place to live, I am a caregiver, 5 nights a week and will be able to stay there but the other 2 nights I am looking for a place to stay. I am hoping the Crowne Plaza can help me till I find a new home to live in. Linda
September 11, 2013
Rated 4.0 out of 5.0 by Smith1982 Friendly Staff
We had a wonderful stay at Crown Plaza Paramus. I have stayed at a lot of hotels but I found the staff at Crown Plaza to be among the top. The are very friendly and helpful even found a lost earring that they got back to me. Really liked having a great seafood restaurant (Bone Fish) attached to the hotel had several great meals there. The breakfast buffet was very good I liked that it stayed open longer hours then most. I am not a morning person so I often miss out on the breakfast buffets. The host of the buffet was a really nice gentleman that was very helpful and friendly. Enjoyed our stay.
September 5, 2013
Rated 4.0 out of 5.0 by Tearex Worth every penny.
I visit NJ once a month and this is where I stay. Everything is great except for my last visit, there was a broken shower head that drench me with water.Anyway I would still recommend.
September 5, 2013
Rated 5.0 out of 5.0 by KC11 Comfortable bed and friendly staff
Easy on and off garden state parkway and Bonefish restaurant in same complex. Paramus park mall just a few feet away. Very convenient!
August 31, 2013
Rated 2.0 out of 5.0 Not worth the money
I was extremely disappointed with our stay at the Crowne Plaza in Paramus. I have stayed at Crowne Plazas before and have always enjoyed my experience but this hotel was not up to par. The rooms were small, not very clean, and dated. Although the location was convenient for where we were going, it was not worth the price. Also, stay away from the Bonefish Grill at the hotel! It was overpriced and terrible.
August 29, 2013
Rated 2.0 out of 5.0 by Betances need a lot of work ... every where
I book this hotel for a familiarization business trip in the near area.
For a Crown Plaza this is just to old, they need renovations every where in this hotel.
i book for two night, but can not stay for the second night, when request check out early in the morning the front desk clerk (spanish lady) was very unprofessional.
August 21, 2013
Rated 1.0 out of 5.0 by Grelda dreary room, dirty bathroom floor
The on site restaurant was closed for repairs after a 12 hour ride to get there no place to sit quietly have a meal and drink. The closet runners are rusted and terrible looking. The room is not cheery at all. We were supposed to be in a block of rooms for a wedding every one was scattered between 2 floors and long dark hallways. Would not recomend to anyone. The bathroom floor had spots all over it. No extra covers, the bed spread looked like a cutain panel.
August 20, 2013
Rated 4.0 out of 5.0 by BMax No frills, great location.
I stayed here with my son. We used it as our home base while traveling into NYC. It is in a safe neighborhood next to a nice mall with many eating options. Room was fine and decently clean. Slight urine smell, but nothing unbearable. Bathroom and bedding were clean. If traveling into NYC and don't want to drive, stay here and park at the Glenrock NJ train station. It's an easy ride on the train into the city!
August 2, 2013
Rated 3.0 out of 5.0 by latent2 Disappointing crown plaza
Crown Plaza represents a normally high standard for hotel stays and is my usual preference when available. The Crown Plaza in Paramus seemed more on the calibre of a Holiday Inn Express. The rooms were spacious and the furnishings ample, but the noise level was horrible from passing customers and the hotel was located next to a mall- not my choice for a good hotel.
The staff was very good and breakfast was much better than usual in hotels.
This is not a bad place but simply doesn't match to my previous experiences.
August 1, 2013
Rated 5.0 out of 5.0 by DickR Outstanding
Clean, quiet, comfortable. Wonderful bed & linens. Staff are especially helpful, informed and accessible..I noticed a staff person greeting guests as they came and went and felt the staff really wanted to help me and other guests. We needed travel directions for getting into NYC via public transportation and the staff person was clear and accurate. We had a delicious dinner in the hotel restaurant .
I enthusiastically recommend this hotel!
June 23, 2013
Rated 4.0 out of 5.0 by BermudaTucker11 Comfortable, clean, close to Paramus Mall
The staff was wonderful and the breakfast buffet suited all our different tastes and needs. Rooms were comfortable and I loved how close this Hotel was to the Mall. Truly, it is a stone throw away.
June 16, 2013
Rated 5.0 out of 5.0 by BallerGirlMom Comfortable, clean and relaxing
The relaxation kit at the end of the bed was great after a long weekend involved in a basketball tournament. The only thing we would change is having breakfast available earlier as we had to get on the road each day before the restaurant opened.
Staff was very friendly and extremely helpful. We don't usually stay at the Crowne Plaza, we will definitely visit again. We even joined the Priority Club during our visit.
June 10, 2013
Rated 2.0 out of 5.0 by Katph Laundry Services
I was not happy that this location did not have laundry service.
June 8, 2013
Rated 4.0 out of 5.0 by CyndyB Good sleep, easy access to mall, able to get into NYC.
I am glad that I stayed at the Crowne Plaza Paramus for a change of pace. Very nice staff members, good sleep, easy access to mall and food. Glad that the hotel offered room service for good morning breakfast. Overall very good value for the money.
Only con is air conditioner was a bit noisy for my husband, but I was exhausted and did not hear it. I will stay there again.
June 6, 2013
Rated 1.0 out of 5.0 by SCRD No elevator, thin walls, staff is great
I never write reviews but I felt compelled to make travelers aware of the inconveniences of this hotel.
First impressions of the entrance is poor; the brick walkway is steep and narrow. There is NO ELEVATOR, you have to schlep your luggage up 15 steps to get to the 2nd floor. They offer assistance but the wait was too long. Once inside the room I immediately realized I could hear every word the neighbor was saying on his phone calls. I could hear the other neighbor's TV all night long. The walls must be made of cardboard! I ordered room service from Bonefish Grill (the restaurant inside the hotel) the service was great but the food was warm at best. I thought maybe it was a fluke but the same thing occurred the second and third nights of my stay. Definitely not a fluke!!
The staff and customer service was great.
I travel for a living and stay in hotels 3-4 nights every week. I usually try to stay at a place close to my work. I am in the location of this hotel for 7 more weeks (21-28 nights), I am traveling a few miles further to stay at a hotel that I can sleep and wake up feeling refreshed.
June 6, 2013
Rated 3.0 out of 5.0 by gadz Rooms Outdated and Sat. TV Didnt work again
I stay at this location a lot. I can tell you that if the rooms aren't updated and the Satellite TV isn't fixed I will find another place to stay.
June 5, 2013
Rated 5.0 out of 5.0 by JAS707 Comfortable bed and great service.
Enjoyed my recent stay at Crowne Plaza, Paramus NJ very much. All staff were attentive and pleasant. Room was exceptionally clean and quiet. Bonefish Restaurant is a definite treat and is right in the hotel. Would recommend staying with them...
May 30, 2013
Rated 5.0 out of 5.0 by christinas95 great restaurant
great hotel, great staff .bonefish restaurant at thye hote. great menu servise. convient to the NYC for half the price. took me 20 minutes to manhattan
May 24, 2013
Rated 5.0 out of 5.0 by DAM61 Excellent!!
The hotels desk service was prompt and friendly. They provided me with a quiet room in the wing. Breakfast was tasty with fruits and other foods hot and plentiful.
If you choose a hotel in the Paramus area, this is the best place to rest.
May 14, 2013