Rated 4.2 out of 5 by 150
Rated 4.0 out of 5.0 by kms221 Loud Dance Bar
This hotel is beautiful - the staff was extremely kind and professional throughout my entire stay. They could not have been more wonderful - I genuinely felt very well taken care of. The only drawback is this hotel has a dance bar that plays music extremely loud and extremely late into the night.
I was up on the 3rd floor and I could hear the bass booming through my bedroom wall until 2:00 AM on Friday night, my first night there. I was at the hotel for a friend's wedding and let me tell you, I didn't get any sleep that night. The next night (Saturday) the music was loud until 12:30 AM, when a party they were having there ended.
When I called the main desk both nights, I was told other guests has complained. So they know they have a problem.
I really liked this hotel a lot, but they have a big problem with the noise level of that bar. They either need to get their DJ's to bring the music down or they are going to need to soundproof that place more effectively. If I can hear it on the 3rd floor, I can only imagine what people on floors one and two were experiencing.
October 30, 2013
Rated 5.0 out of 5.0 by NRamLit Excellent hotel
This hotel is an absolute must stay if you want a great value for Redondo Beach. The rooms are comfortable, the hotel is within walking distance to the pier.
Absolutely love the hotel, the staff not so much, very unprofessionally, rude, you can tell them the type of room you booked and they will tell you, that is not the room you booked. You will have to print your reservation out to show them, but no expect an apology it will never come.
October 29, 2013
Rated 5.0 out of 5.0 by c05emily customer service
Customer service was fantastic. From the check in process to the room service-- everyone was great. We also got a great ocean view room. The hotel was lovely.
Room service food was ok. However left my order on my doorknob for the next morning and it arrived perfectly on time.
October 23, 2013
Rated 5.0 out of 5.0 by yorkie48 Great Location
I stayed here with my daughter who was on her first trip to LA and we had an Ocean View room with a nice compact balcony to sit out and take in the beautiful views.The room was large and had everything we needed in it, and very comfortable beds. As a PCR member we had access to the concierge lounge where we met Michael the General Manager who was a charming host and was very interested in our trip and you could see was very keen to make sure we had a stay to remember. The evening drinks and nibbles in the Club room were very tasty and wine and beer to help you relax were complimentary, you also get to enjoy your complimentary breakfast in the club room if you are upgraded to allow access. Always good to see all staff be friendly and helpful to make your stay one to remember. Parking is next door with a reasonable charge for the area of $23 per 24 hour period. We will be sorry to leave, but my daughter wanted a couple of days at Hollywood Boulevard so we will be staying at the Holiday Inn there.
October 22, 2013
Rated 2.0 out of 5.0 by elpp Disappointed - could be better
Let me start with the positive - the renovations and room decor is nice and the gym is nice too, although it is not connected to the hotel.
My main issue was with the service. It was very mediocre at best. My check in was way, way too long. I'd recommend a kiosk that allows people to login electronically.
Then one late night while I was there the sink backed up and started to fill with black dirt/crud..........I'm not sure what it was. Now let me be clear that the water for the sink was not on. However, it started to fill very, very quickly and overflowed to the floor. I travel a lot and have never experienced this. So I quickly removed by personal items from the bathroom. So when the engineer arrives he informs me that I needed to change rooms.
They then move me from an ocean view........to a room with the street. Seriously?! I just had to pack everything up and basically escape my room and you move me to a lower grade room? Only after I called and complained did they say okay we will discount your room price each night. The woman that I spoke with about it wasn't mean.......but she was just very lackadaisical and non-caring.
Lastly, I waited 20-30 minutes to get a taxi to the airport. Seriously? I highly recommend that you all put as much time into customer service as you did into renovations.
October 13, 2013
Rated 4.0 out of 5.0 by goyo1 comfortable and great service
We enjoyed our stay, lots of eating places in the area, we had a good time riding bikes, the pool area was great, the parking was too high but I don't know about parking in this area, something to think about before your visit.
October 10, 2013
Rated 4.0 out of 5.0 by glennem Nice Hotel
The bed was very comfortable as were the pillows. The building was well maintained, although they need to spend a little more effort in the elevator.
We had a great view and a great location for a weekend get away.
Club lounge was just okay but the attendant was great.
October 8, 2013
Rated 5.0 out of 5.0 by SB1231 Perfect business hotel
The front desk staff is efficient and effective even with many people checking in. Everyone from the front door to housekeeping is friendly and genuine. I was made to feel welcome by all staff. The restaurant and bar staff are also very attentive to customer service.
October 7, 2013
Rated 5.0 out of 5.0 by jorne every thing is good
i and my family were very saitisfied with this hotel.
October 5, 2013
Rated 4.0 out of 5.0 by JuneTX Nice Room Nice Ocean View
The hotel was nice. We had several issues with the front desk and I was extremely nice to the staff. Forget early check-in.
My full size car bottomed out everytime I entered the parking garage.
October 5, 2013
Rated 5.0 out of 5.0 by Gugge232 Greatest hotel i stayed on in my entire lfe.
We lived there for 2 weeks. It had everything! Kind, helpful and nice personal. A great enviroment and so nice rooms. The pool and jacussi was awesome and we had so much fun up there. Its located in a very good area and are so suitable for children! I loved it and it couldnt be better in my opinion. When i traveled before i felt that i could change the hotel after one visit. Now i look forward to stay there again! Thanks Crowne plaza for a great visit! Best regards Gustav
October 4, 2013
Rated 5.0 out of 5.0 by Griff65 Redondo charm
Wonderful experience at thos hotel last week.
Excellent; rooms, service, food and location!
October 1, 2013
Rated 4.0 out of 5.0 by Jim88 Redondo Beach
Great location. Hot water temperature was extremely hot. The HVAC didn't want to cool the room down even though I set the temperature as low as possible. Internet was extremely slow and not free. If you are going to charge for Internet, speeds need to be respectable.
October 1, 2013
Rated 4.0 out of 5.0 by Michael1978 Great Service
The staff was extremely professional and courteous. The staff met our every need.
September 30, 2013
Rated 5.0 out of 5.0 by bus101 Service!
Great Service from everyone at the hotel. Felt right at home, next time I am in the area I hope its for pleasure!
September 30, 2013
Rated 4.0 out of 5.0 by Noyce Over charge on bill
When I checked us out at the front desk, I just signed the charge
transaction, but didn't really look at the bill until I was on the airplane to home. There was a bar bill for $70.99 added on. I paid this bill the night I bought all the drinks for our group in the bar. I also added an $8.00 tip for the bar tender. Could I please receive
a credit to my charge card for this. I do have the receipt for the
bar tab. Other than that, everything was fine.
September 27, 2013
Rated 4.0 out of 5.0 by Matt1014 Recent refurbishment has transformed the property
The Crowne Plaza Redondo Beach has always been a favorite of mine if I managed to have a weekend off during business trips to the US. Location was great, staff were awesome but did occassionally have slight niggles re the room product as the hotel was showing some signs of wear and tear - nothing huge but definitley noticeable. I stayed twice during my last trip (Sep/13) and the rooms are looking great. I understand that the public area in the lobby etc is about to undergo a refurbishment in Fall/early winter 2013. Highlu recommended.
September 22, 2013
Rated 3.0 out of 5.0 by Sibel Was ok
Location is Great .pool very nice Roms Not so clean. Fridge was Not working ,light u/s.other customers belongings found in room......
Left Written MSG at Front desk.no Reaction.
September 17, 2013
Rated 5.0 out of 5.0 by 101daytraveler Amazing Property
Spectacular hotel, big clean rooms, very nice. Would stay again. Highly recommended. Close to Hermosa on the Beach at Redondo.
September 10, 2013
Rated 4.0 out of 5.0 by oldcat1 I had high expectations and the Hotel Crown Plaza lived- up to all of them except one..
I have had the pleasure of staying at the Redondo Beach, Crown Plaza in the past, and found the overall package to be quite pleasing. So naturally my expectations were high considering the Hotel Crown Plaza had lived- up to all of them in the past stay's . Except for when it came to what I consider to be my most important amenities; The Pool!
I don't believe the pool heater was working that weekend,
but more importantly, I was disappointed by the amount of Gym members and their screaming children that had commandeered the entire pool area.
Now that I know this is the way things operate there I most likely wont be in a big hurry to rebook a $top dollar$ a-night room just so I can share my supposed relaxing pool time with children and their gym bag toting parents.
September 7, 2013
Rated 3.0 out of 5.0 by IVRenton Nice room--A/C weak!
The property is nice. Rooms are nice. Staff is friendly but not overly "helpful". A/C weak and could not keep on on hot days. No aiport shuttle! Marina across the street. Public beach is quite a distance--not really walking distance.
September 6, 2013
Rated 3.0 out of 5.0 by vbtrvl VERY SMALL BATHROOMS, COMFORTABLE BEDS
I MADE MY RESERVATIONS 2 MONTHS IN ADVANCE AND REQUESTED A VERY SPECIFIC ROOM, 2 QUEENS WITH OCEAN VIEW.. I CALLED THE MORNING OF AND WHEN I ARRIVED TELLING THEM THAT MY FLIGHT HAD BEEN DELAYED AND PLEASE DO NOT GIVE UP MY ROOM WITH 2 QUEENS..
NO PROBLEM THEY SAID THEY WOULD RESERVE IT.
AFTER A FLIGHT DELAY ACROSS THE COUNTRY AND ARRIVING AT 1:00 A.M. FINALLY AT THE HOTEL, WE ARRIVED TO BE TOLD THAT THEY NO LONGER HAD 2 QUEEN BEDS AND WE HAD TO ACCEPT THE KING BED BUT IT WAS ACTUALLY A BETTER ROOM. WHEN WE GOT TO THE ROOM, AFTER A VERY LONG WALK TO THE COMPLETE OTHER END OF THE HOTEL DOWN HALLWAY AFTER HALLWAY AND LOOKED OUT THE WINDOW AT THE PARKING LOT AND THE OCEAN AT A VERY LONG DISTANCE... WE DECIDED WE WERER TOO TIRED TO ARGUE AND REPACK AND MOVE ROOMS, HOWEVER NOT SURE I WOULD SPEND THE MONEY TO STAY THERE AGAIN.. NO AIRPORT SHUTTLES, ALTHOUGH THERE IS A GREAT LITTLE BREAKFAST SPOT ACROSS THE STREET IN THAT PARKING LOT THAT I WOULD RECOMMEND!
THEIR OCEAN VIEW IS WAY BEYOND A PARKING LOT THAT IS REALLY YOUR VIEW, I WOULD NOT SUGGEST THE FULL ON OCEAN VIEW.. I THINK THE ANGLED ONES WWOULD BE BETTER
September 6, 2013
Rated 4.0 out of 5.0 by travelgal2013 Great Location and very friendly staff!
We were here for a family wedding weekend and were pleasantly surprised at the comfort, location and amenities of the hotel. The location was ideal and the bike rental from the hotel was so greatly appreciated and the concierge and bell staff were so patient, friendly and accomodating for our large, demanding group as we rented bikes almost everyday! The rooms were updated, comfortable and large and the pool deck with hot tub were also great (some shade options would have been awesome though)! Did I mention the location? It was perfect - the hotel was so close to the Redondo Pier, numerous restaurants and of course, the relaxing bike path from Hermosa up to Manhattan beach! We had a nice group rate for the wedding so I can't comment on value for rack rate - but, for California and for all the hotel's amenities, comfort, renovations - it was well worth the value. As an IHG member, we really appreciated the extended check out given the timing of our departing flight! Thanks for an outstanding stay!
September 5, 2013
Rated 5.0 out of 5.0 by 5Robbers Great location, loved the bike rentals
Stayed at hotel for one night. I didn't expect such a great location! Walking distance to pier, fun restaurants and beach. Loved the bike rentals, some great biking areas around Had an unreal view from our room. Hotel was nice and quiet. Nice size room. Was recognized as IHG Rewards club member, above and beyond! Can't wait to come back!. .
September 4, 2013
Rated 5.0 out of 5.0 by TJMO A wonderful holiday experience
We stayed 3 nights. Wonderful welcome, comfortable clean room. All slept well in comfortable beds. Staff extremely helpful and every request for assistance met, eg extra towels, directions to shops and attractions, suggestions for local restaurants. We will return and would recommend to anyone.
August 31, 2013
Rated 4.0 out of 5.0 by Arie0823 GOOD EXPERIENCE OVERALL
OUR BATHROOM HAD A BACKUP THROUGH THE SINK AND FLOODED THE FLOOR. WE CONTACTED THE FRONT DESK AND WE AT LEAST EXPECTED A CALL FROM THE MANAGER.
YOU WOULD THINK THIS AWFUL ODOR AND SINK WITH DEBRIS WOULD WARRANTED A CALL FROM THE HOTEL MANAGER...
August 30, 2013
Rated 5.0 out of 5.0 by MIdwest Great stay
Great Views from the room. Helpful staff with very clean rooms. Cant beat the location as long as you have a car, or don't mind renting a bike from a little store across the street. Many attractions close by. Dinning Included
August 28, 2013
Rated 5.0 out of 5.0 by KEREN88 Great Getaway
Great chance to get away and relax. Nice location.
August 27, 2013
Rated 3.0 out of 5.0 by Kiwi50 Membership Review
I have disappointed at the lack of recognition and benefits of being a platinum rewards member . There was always a wait for the front desk . I did not find the hotel very good value for money .
August 25, 2013
Rated 4.0 out of 5.0 by Dianegig Great place to stay.
Stayed recently for a few nights. Enjoyed the location and the staff were great. Crowne Plaza was great end to our holiday over at the USA. Would stay again if the price is right.
August 25, 2013