Rated 4.2 out of 5 by 192
Rated 5.0 out of 5.0 by Hersh00001 Great spot/great value
Had the pleasure of staying here for 5 days. The rooms were quite large with ultra comfortable beds. Staff was very cordial and friendly. Defiinately stay here again! I would highly recommend this as the place to stay in redondo beach.
December 11, 2013
Rated 5.0 out of 5.0 by Chongo Wonderful
I had a wonderful stay in this beautiful hotel. I will stay here again and again
December 11, 2013
Rated 4.0 out of 5.0 by jkh1 Fitness Room
I love this place, greatest breakfast of any hotel I have ever stayed. New decor is awesome and always a feeling of home. My biggest dissappointment was that the gym associated with this hotel closed their doors and I had to find another gym. Hopefully they will address this situation quickly.
December 9, 2013
Rated 5.0 out of 5.0 by Judeandpete Happy holidays
We spent a wonderful holiday at the Crowne Plaza. The staff were amazing. The room very comfortable with a fridge, which makes a big difference. The concierge lady was very helpful, as were the front desk staff.
All told an excellent experience. Thank you.
December 9, 2013
Rated 5.0 out of 5.0 by TLJ6 Could not have been better!
My daughter and I spent eight nights here. She had shoulder surgery, and I flew out to be with her. We chose Crowne Plaza to stay while she recuperated. We could not have been happier! Everyone was so helpful and caring. We had to extend our original stay by two nights and were allowed to keep our same room. Housekeeping was incredibly helpful and understanding. The lady who cleaned for us would come back if my daughter was sleeping, or leave us new towels, etc., if we requested them. Every encounter with her was wonderful. Our room was just right for what we needed. Each staff member at the hotel was so pleasant. It was such a joy to stay here, and I will definitely stay here again. Please thank your staff for an incredible stay for us.
December 6, 2013
Rated 5.0 out of 5.0 by tomtomtom very good
I highly recommend to my friend and co workers.
November 25, 2013
Rated 5.0 out of 5.0 by Jjwg63 My favorite
The staff are great, helpful and extremely knowledgable of the surrounding area.
This is one of my favorite hotels in the entire IHG chain.
November 25, 2013
Rated 5.0 out of 5.0 by Gdelgado Excellent service
Perfect location, excellent service according to the rate
November 25, 2013
Rated 4.0 out of 5.0 by RKtect Modern hotel that meets expectations
I stayed three nights at the Crowne Plaza Redondo Beach for a friend's wedding weekend. The hotel was clean and modern with nice finishes. My friends stayed at a nearby hotel, which I think was more expensive, and yet they had several complaints about its cleanliness, smells, and the decor seemed slightly dated, though not offensively so. I made the right decision staying at the Crowne Plaza.
While I didn't order room service or eat in the hotel (breakfast was very expensive for what was offered), the Crowne Plaza is across the street from a charming little (slightly dive-y) diner/restaurant called Polly's on the Pier. I thoroughly enjoyed eating breakfast there each morning.
The only negatives I noted at the Crowne Plaza accommodations are that (1) the lamps are not centrally switched, so you have to go around turning on and off all of the individual lamps, and (2) the bathroom door was a slatted closet door style, which I suppose is meant for ventilation, but is not very private if you were to share a room. Slats equal limited sound attenuation, so if you're a private person, you may want to consider that before sharing one of these rooms with a friend.
That said, I am in the field of architecture, so I may be more sensitive to these types of experience issues than your average hotel-goer.
November 21, 2013
Rated 3.0 out of 5.0 by Rthree Meh
Nice enough but the hotel beside has free breakfast, parking, and you don't have to sign up fir a rewards program just to get wifi. Called before I booked and was assured that parking and bikes were free for the duration of our stay, NOT THE CASE! When I was informed that this was not the case I got a monotone "ya no unfortunately we don't"
November 19, 2013
Rated 5.0 out of 5.0 by Missy0624 Amazing view from a comfortable relaxing room
My room had a beaurtiful view that looked out at the ocean, the bed's were so comfortable and I had my best night sleep in weeks. I highly recommend this hotel to anyone who is looking to get away for business or pleasure.
November 18, 2013
Rated 5.0 out of 5.0 by Jekk Another Great Stay
Been to property appoximately 8 times. Top choice in LA despite the drive.
October 31, 2013
Rated 4.0 out of 5.0 by kms221 Loud Dance Bar
This hotel is beautiful - the staff was extremely kind and professional throughout my entire stay. They could not have been more wonderful - I genuinely felt very well taken care of. The only drawback is this hotel has a dance bar that plays music extremely loud and extremely late into the night.
I was up on the 3rd floor and I could hear the bass booming through my bedroom wall until 2:00 AM on Friday night, my first night there. I was at the hotel for a friend's wedding and let me tell you, I didn't get any sleep that night. The next night (Saturday) the music was loud until 12:30 AM, when a party they were having there ended.
When I called the main desk both nights, I was told other guests has complained. So they know they have a problem.
I really liked this hotel a lot, but they have a big problem with the noise level of that bar. They either need to get their DJ's to bring the music down or they are going to need to soundproof that place more effectively. If I can hear it on the 3rd floor, I can only imagine what people on floors one and two were experiencing.
October 30, 2013
Rated 5.0 out of 5.0 by NRamLit Excellent hotel
This hotel is an absolute must stay if you want a great value for Redondo Beach. The rooms are comfortable, the hotel is within walking distance to the pier.
Absolutely love the hotel, the staff not so much, very unprofessionally, rude, you can tell them the type of room you booked and they will tell you, that is not the room you booked. You will have to print your reservation out to show them, but no expect an apology it will never come.
October 29, 2013
Rated 5.0 out of 5.0 by c05emily customer service
Customer service was fantastic. From the check in process to the room service-- everyone was great. We also got a great ocean view room. The hotel was lovely.
Room service food was ok. However left my order on my doorknob for the next morning and it arrived perfectly on time.
October 23, 2013
Rated 5.0 out of 5.0 by yorkie48 Great Location
I stayed here with my daughter who was on her first trip to LA and we had an Ocean View room with a nice compact balcony to sit out and take in the beautiful views.The room was large and had everything we needed in it, and very comfortable beds. As a PCR member we had access to the concierge lounge where we met Michael the General Manager who was a charming host and was very interested in our trip and you could see was very keen to make sure we had a stay to remember. The evening drinks and nibbles in the Club room were very tasty and wine and beer to help you relax were complimentary, you also get to enjoy your complimentary breakfast in the club room if you are upgraded to allow access. Always good to see all staff be friendly and helpful to make your stay one to remember. Parking is next door with a reasonable charge for the area of $23 per 24 hour period. We will be sorry to leave, but my daughter wanted a couple of days at Hollywood Boulevard so we will be staying at the Holiday Inn there.
October 22, 2013
Rated 2.0 out of 5.0 by elpp Disappointed - could be better
Let me start with the positive - the renovations and room decor is nice and the gym is nice too, although it is not connected to the hotel.
My main issue was with the service. It was very mediocre at best. My check in was way, way too long. I'd recommend a kiosk that allows people to login electronically.
Then one late night while I was there the sink backed up and started to fill with black dirt/crud..........I'm not sure what it was. Now let me be clear that the water for the sink was not on. However, it started to fill very, very quickly and overflowed to the floor. I travel a lot and have never experienced this. So I quickly removed by personal items from the bathroom. So when the engineer arrives he informs me that I needed to change rooms.
They then move me from an ocean view........to a room with the street. Seriously?! I just had to pack everything up and basically escape my room and you move me to a lower grade room? Only after I called and complained did they say okay we will discount your room price each night. The woman that I spoke with about it wasn't mean.......but she was just very lackadaisical and non-caring.
Lastly, I waited 20-30 minutes to get a taxi to the airport. Seriously? I highly recommend that you all put as much time into customer service as you did into renovations.
October 13, 2013
Rated 4.0 out of 5.0 by goyo1 comfortable and great service
We enjoyed our stay, lots of eating places in the area, we had a good time riding bikes, the pool area was great, the parking was too high but I don't know about parking in this area, something to think about before your visit.
October 10, 2013
Rated 4.0 out of 5.0 by glennem Nice Hotel
The bed was very comfortable as were the pillows. The building was well maintained, although they need to spend a little more effort in the elevator.
We had a great view and a great location for a weekend get away.
Club lounge was just okay but the attendant was great.
October 8, 2013
Rated 5.0 out of 5.0 by SB1231 Perfect business hotel
The front desk staff is efficient and effective even with many people checking in. Everyone from the front door to housekeeping is friendly and genuine. I was made to feel welcome by all staff. The restaurant and bar staff are also very attentive to customer service.
October 7, 2013
Rated 5.0 out of 5.0 by jorne every thing is good
i and my family were very saitisfied with this hotel.
October 5, 2013
Rated 4.0 out of 5.0 by JuneTX Nice Room Nice Ocean View
The hotel was nice. We had several issues with the front desk and I was extremely nice to the staff. Forget early check-in.
My full size car bottomed out everytime I entered the parking garage.
October 5, 2013
Rated 5.0 out of 5.0 by Gugge232 Greatest hotel i stayed on in my entire lfe.
We lived there for 2 weeks. It had everything! Kind, helpful and nice personal. A great enviroment and so nice rooms. The pool and jacussi was awesome and we had so much fun up there. Its located in a very good area and are so suitable for children! I loved it and it couldnt be better in my opinion. When i traveled before i felt that i could change the hotel after one visit. Now i look forward to stay there again! Thanks Crowne plaza for a great visit! Best regards Gustav
October 4, 2013
Rated 5.0 out of 5.0 by Griff65 Redondo charm
Wonderful experience at thos hotel last week.
Excellent; rooms, service, food and location!
October 1, 2013
Rated 4.0 out of 5.0 by Jim88 Redondo Beach
Great location. Hot water temperature was extremely hot. The HVAC didn't want to cool the room down even though I set the temperature as low as possible. Internet was extremely slow and not free. If you are going to charge for Internet, speeds need to be respectable.
October 1, 2013
Rated 4.0 out of 5.0 by Michael1978 Great Service
The staff was extremely professional and courteous. The staff met our every need.
September 30, 2013
Rated 5.0 out of 5.0 by bus101 Service!
Great Service from everyone at the hotel. Felt right at home, next time I am in the area I hope its for pleasure!
September 30, 2013
Rated 4.0 out of 5.0 by Noyce Over charge on bill
When I checked us out at the front desk, I just signed the charge
transaction, but didn't really look at the bill until I was on the airplane to home. There was a bar bill for $70.99 added on. I paid this bill the night I bought all the drinks for our group in the bar. I also added an $8.00 tip for the bar tender. Could I please receive
a credit to my charge card for this. I do have the receipt for the
bar tab. Other than that, everything was fine.
September 27, 2013
Rated 4.0 out of 5.0 by Matt1014 Recent refurbishment has transformed the property
The Crowne Plaza Redondo Beach has always been a favorite of mine if I managed to have a weekend off during business trips to the US. Location was great, staff were awesome but did occassionally have slight niggles re the room product as the hotel was showing some signs of wear and tear - nothing huge but definitley noticeable. I stayed twice during my last trip (Sep/13) and the rooms are looking great. I understand that the public area in the lobby etc is about to undergo a refurbishment in Fall/early winter 2013. Highlu recommended.
September 22, 2013
Rated 3.0 out of 5.0 by Sibel Was ok
Location is Great .pool very nice Roms Not so clean. Fridge was Not working ,light u/s.other customers belongings found in room......
Left Written MSG at Front desk.no Reaction.
September 17, 2013