Crowne Plaza San Pedro Sula

Hotel Front Desk: 504-2-5508080

Hotel Fax: 00-504-25504731

Hotel Email: reservas@mhotelsgroup.com

Check In: 3:00 PM | Check Out: 1:00 PM | Local Time: 7:30 PM


Airport
Ramon Villeda Morales (SAP)

- Distance from hotel: 15 MI/ 24.14 KM East l

- Getting out of the airport take a left until you connect with the main road, drive in a straight line for around 20 minutes, this road would take you directly to the hotel.

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- Car Parking Available

- Complimentary Daily Self-Parking

- Valet Parking Available

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Hotel Highlights

One of the tallest hotels in San Pedro Sula, Honduras, Crowne Plaza® San Pedro Sula promises scenic views and fabulous amenities, including a casino, a restaurant and lounge, a salon and a spa.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.0

based on 21 reviews
53%
Recommend This Property
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Ratings Breakdown

21reviews

  • 5 Stars
    1
  • 4 Stars
    9
  • 3 Stars
    4
  • 2 Stars
    2
  • 1 Stars
    5

Never again!

By

December 18, 2014

platinumelite

This hotel does absolutely NOT fit into the picture that travellers have about the name Crowneplaza. It is not comparable to Crowneplaza Hotels in Europe or the U.S.

No status recognition, no room upgrade, no Clublounge access. The Clublounge did not even seem to exist anymore, not sure. My key card did not work. I had to come back to the reception for 3 times and after that got another room. Arriving in this other room i was sweat wet to the bone because the exterior elevator does NOT have an air condotion. Unbelievable for such a hotel in this part of the world.

The room itself was o.k. but everything needs an urgent update! Curtains, carpets, furniture ... everything is a bit worn and should be renewed. WIndows dirty. The photos on the website do not reflect reality.

With 30° Celsius outside I (and the other hotel guests) had no water in the room for 8 hours! This is not acceptable. After I had running water again, the air condotion did not work anymore. After it worked again, I had only cold water for the rest of my stay! So for my stay everything that could go wrong, really went wrong. Hotel bill was not correct but was than corrected.

Dear Hotel Manager - just in case you exist - you should give a big thank you to the wonderful Lidia, working at the reception! If she would not have been there, I would have left without paying the hotel bill. She had always assured me that the problem(s) would be resolved soon. I paid for 8 hours without water and cold water for the rest of the time. Lidia calmed me down and her kindness really does reflect the beauty of Honduras. But your hotel does not! Thank you for reading.

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Desconocimiento del check in

By

December 13, 2014

club

En general el hotel no lleno las expectativas que en otros destinos ha llenado un Crowne Plaza. Conozco las deficiencias y problemas del pais, pero esto no es justificación para que el hotel que pertenece a una cadena que mantiene sus estándares en los diferentes países, no los mantenga en este hotel en San Pedro Sula.

Por falta de desconocimiento de la forma de realizar los cobros por la encargada del check in, me despertaron cerca de la medianoche para que solucionara un problema ocasionado por el personal de check in.

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Needs improvement

By

December 08, 2014

Needs improvements!
New Air condition!
New carpet!

Posted byHotelStaff
December 10, 2014
Estimado Sr. Enrique: Me es grato saludarle y desearle éxitos en sus delicadas funciones. Aprecio que usted se tomara el tiempo para hacernos saber su insatisfacción, el cual es el primer paso hacia el mejoramiento de nuestros servicios. El Hotel Crowne Plaza San Pedro Sula está comprometido a proporcionarle a usted y a su empresa los servicios e instalaciones de la más alta calidad. Sinceramente nos pesa habernos quedado por debajo de nuestra meta en su caso. Nos gustaría tener la oportunidad de darle nuevamente la bienvenida a nuestro Hotel y proporcionarle el nivel de servicio que usted espera de nuestro hotel. Estamos trabajando dia a dia en conjunto con nuestro personal y el soporte de nuestra cadena Hotelera para el mejoramiento continuo. Su buena disposición para compartir su experiencia es genuinamente apreciada. Me despido sinceramente, Carlos Cáceres Paz Gerente de Operaciones
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Excelente Servicio. Amabilidad total del personal

By

December 01, 2014

club

Hotel muy bien ubicado de excelente atención del personal. Mobiliario viejo pero comido, habitaciones muy cómodas y agradables. El sector de la piscina es muy lindo y muy comodo. recomendable para personas de negocios. Internet muy buena y muy rápida.

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