I stayed 2 nights, I was welcomed as a platinum member and I received welcome points. But when I entered the room I was very surprised. Half of the furniture was removed, it was so empty and naked[More] inside that room. Also in the hall way people were working, painting and cleaning all the rooms. Not really a great view every morning when you leave the room.
But I was able to get my sleep, and I was offered a free breakfast in the morning, what was a nice thing imo.
I hope they will finish by next year when I come back.[Less]
Comfortable stay with excellent customer service
I visited this location to attend a conference. The hotel was conveniently located and exceeded my expectations. The front desk staff was friendly and efficient. When there was a problem with the TV,[More] it was resolved in less than 10 minutes...again...friendly, efficient service.[Less]
I gave them 9 out of 10 on everything because the overnight stay was great. I believe there is always room for improvement but honestly, this hotel and the staff was GREAT![Less]
We were in town for only one night but we would use this hotel again.[Less]
Great Lodging Value
The Holiday Inn Express and Suites was a quiet and fully furnished place to stay for the budget-minded. Minutes away from Cocoa Beach and the surrounding Space Coast attractions, the Holiday Inn[More] Express and Suites has a wonderful hot breakfast, well equipped exercise room, and outdoor pool for your use. The WiFi internet is fast and easy to set-up. The most important aspect of my stay there was the staff. All of them were friendly and more than happy to help me. I had a truly delightful stay.[Less]
Great service and clean rooms.
Tia welcomed us to the front with a genuine huge smile. The room was very comfortable and clean. I really like the pillow selection choice which is embroidered on the side of the pillow case. It was[More] only 20 minutes from our cruise ship. Breakfast was very good and there were plenty of choices. The lady maintaining the breakfast room was lovely. She went out of her way to make sure your breakfast was yummy.[Less]
Great location and service
This was a brilliant spot for our first few nights in the US. Very relaxing. Room was clean and spacious. Breakfast was great. Service was very attentive. all round 'great'.[Less]
There are not enough words to explain the outstanding stay!
We cannot say enough about this staff. I am a manager at a very high end hotel. Our hotel is a 5 star and very expensive. We entertain many wealthy people. Our staff is amazing but does not compare[More] to what Jade, David (night front desk), Heminia(sp) housekeeper did for us. Also the sweet girl that helped us make pancakes. The breakfast was amazing but the hospitality was priceless! How on earth can they have such a precious caring group of workers. Do you all realize how rare that is? These people need to be awarded in my opinion. We have been in Florida for over a week and nothing else afterwards compared. We are already planning a family vacation and do not want to stay anywhere else.[Less]
My husband and I had an enjoyable staycation this past weekend. Very pleased with the King/Jacuzzi Suite and all amenities in the room worked nicely. We were always greeted with a smile by the young[More] lady who checked us in who worked the 11am-11pm shift. (I'm really sorry I forgot her name!) Your hotel front desk staff named David offered me a tray when he saw me struggling with my breakfast, I really appreciated that! Enjoyed the convenience of the nearby restaurants, grocery store. Even though the hotel is located on a main highway, it was always very quiet, and maintained very nicely. We will be back again for another staycation in the near future![Less]