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Rated 3.6 out of 5 by 58 reviewers.
Rated 2.0 out of 5.0 by smelly hotel the smell of sewer gas permeated the lobby and hallways. June 21, 2014
Rated 4.0 out of 5.0 by Not bad. Value of money, once inside the room. Galley's and bathroom exhausts require some good cleaning June 16, 2014
Rated 5.0 out of 5.0 by OUTSTANDING PROPERTY I am in a hotel about 150 nights per year. I have stayed at this hotel before - I will stay here again. It is consistently clean, and consistently quiet. I rank it as one of the top 10 properties i regularly stay at! Friendly staff. Convenient. June 13, 2014
Rated 2.0 out of 5.0 by Doesn't take cash Was very disappointed when I tried to pay cash that my card was already charged because apparently there is no cash at this location. Other then that the stay was fine. Great bed and spacious rooms. Thought I was gonna get a nice goodie bag for being a rewards member but didn't :( June 11, 2014
Rated 2.0 out of 5.0 by Low standard hotel but friendly staff and good location Lower standard than any other holiday inn I have stayed at. Really basic lobby, room, extras. Almost motel like in many areas. All looks old and run down and basic, low quality. Coffee cold in the run down lobby Some positives though, such as location, friendly staff, reasonable value when I stayed, good sized room. More like a 2* at best from my experience May 31, 2014
Rated 2.0 out of 5.0 by Other Guests On the first weekend of an 8 day business stay, I was lodged on the 4th floor of this hotel. Little did I realize that: 1. Smoking is allowed on this floor - I'm a non smoker 2. A large and noisy motorcycle gang was put on the same floor. 3. Not only did my room resonate to the gang's all night parties, but my room was infested with ants. The staff was able to move me after the weekend, ironically after the motorcycle gang left town. This left me short of temper and sleep. I can only say I'm now prepared to ask if all Holiday Inns are smoking establishments and if they'll be dropping me again in the middle of unruly guests. May 16, 2014
Rated 5.0 out of 5.0 by First BIG Win Promotion stay for 2014 I booked our first Big Win stay - Best Flexible with Breakfast rate which is one of the requirements for the current Big Win promotion. When we arrived we were greeted as Platinum members and were given a certificate for complimentary breakfast. I explained I booked the Best Flex rate with Breakfast so the front desk receptionist told me he would check with the manager to see what could be done. I was told that the complimentary breakfast was going to be discontinued and that the next time we came to the property to contact the manager and we would receive complimentary breakfast at that time. So as soon as the weather permits and the pool is open we will be back for another overnight power date stay. : April 20, 2014
Rated 5.0 out of 5.0 by Home away from home I had the pleasure of staying 4 weeks in this hotel and have returned 3 times since. The staff is very accommodating and always friendly. The restaurant prepares wonderful food and everything is fairly priced. The front desk staff and bar/restaurant staff all make a point to make you feel welcome and appreciated. Housekeeping was respectful of the do not disturb sign and accommodated my special requests. THANK YOU to all of the Addison Holiday Inn employees!! See you Soon!! April 5, 2014
Rated 2.0 out of 5.0 by Average Good for value, other than that, everything else is kind of OK. March 26, 2014
Rated 5.0 out of 5.0 by great location Great location, service and staff. Food and beverage is excellent. Only con property is a little dated (but clean) relitive to class of IHG brand. March 26, 2014
Rated 1.0 out of 5.0 by Room not made up completely 1st room was not even cleaned. I believe someone was still in it when we walked in the door. The 2nd room had no pillow cases on the pillows and the bathtub had a handicap assist chair in it. March 23, 2014
Rated 5.0 out of 5.0 Great Stay The hotel staff was great. The young lady at the front desk, Chay helped my wife with directions and the lady in the bar was great, Charmin. She has a great sense of humor. The hotel need a make over but the staff helps...... March 20, 2014
Rated 4.0 out of 5.0 by Good Hotel Thought the hotel met my needs for my recent trip. The bed was comfortable and the service was good. March 11, 2014
Rated 5.0 out of 5.0 by customer service Per normal, the Holiday Inn staff makes business trips more enjoyable and stress free. Chay, front desk, confirmed that I had changed my wake up call to a different time than the day before. Shalay, Operation Manager, was pulling an extra shift in the restaurant / bar area, As always, friendly and greeting regulars by our names. I continue to consider this Holiday Inn, my home away from home, while in Dallas for business or pleasure. March 7, 2014
Rated 3.0 out of 5.0 by Not a worthwhile property This hotel has several negative features: 1) The room décor is VERY dated and quality is quite poor. Bed [mattress] & bedding quality is abysmal. 2) The restaurant is very limited (in terms of open timing and food availability) and quality is not great at all. 3) The management arbitrarily imposes an 11am check out and does not honor IHG Rewards Club terms pertaining to late check outs. 4) The property itself is has no amenities and the common areas are not very attractive. The staff is very pleasant and provides quality service. That is about the only high point for this location. The price point for this location is not inline with the quality level [or lack thereof] found within. February 27, 2014
Rated 5.0 out of 5.0 by Great room!!! I had such a nice stay. My room was so clean and very comfortable. I just loved it and was able to relax. February 26, 2014
Rated 5.0 out of 5.0 by Great Staff I had a great stay at this property. It was a little out dated but the staff makes you feel welcome. The manager's social was a great bonus and the bar attendee, Charmin was cheerful. When I asked about restaurants in the area she encouraged my husband and I to dine in the restaurant. The food was great. Kudo's to the Assistant G.M ( I forgot her name) but she helped me with directions. February 19, 2014
Rated 5.0 out of 5.0 Great Much better than others IHG members around.. Next time i will stay here.. Thanks February 13, 2014
Rated 3.0 out of 5.0 by Terrible Restaurant, Confused Front Desk I've stayed at this property 4-5 times and it's always a disaster. The front desk can almost never initially find my reservation, my IHG Platinum number or my Credit Card. This time was no different. They found my first day and couldn't locate my second day so they were about to tell me I had to change rooms or leave the hotel for my 2nd night when I forced the issued and showed them the 2nd confirmation number. They disappointingly relented and cleared me for two nights. The food in the restaurant is enough to make a prisoner go on hunger strike and to make it worse they gouge you on the prices. Every time I'm there, my company is picking up the tab and still I can't stomach to eat such bad food at such prices. Additionally, unlike most Holiday Inn's or H.I. Express there is no complimentary breakfast. Next, I was un-pleased to find an USA Today shoved under my door in the morning. Maybe I'm being to picky but as I walked down the corridor in the morning I saw that someone had placed a copy under everyone's door. I wish they would have saved the paper and not wasted it on all those copies. Many people don't read the newspaper and personally I would have to be pretty desperate to read USA Today. Next time, leave the complimentary copies in the lobby and 'save a tree'. Lastly, this property's rooms are extremely dated. They look woodsy and floral and hardly what you'd expect at this price point. And a piece of advice, when you do finally renovate your hotel, you should put some outlets on lamps or desks, We are a digital culture (phone, computers, cameras) and we need some place power up. p.s. set a clock in a room once and a while. They're always flashing 12:00. February 12, 2014
Rated 5.0 out of 5.0 by Travel hotel The entire staff is very professional and friendly! Devonia, front desk clerk, always greets me by name and knows my daily wake up calls. February 10, 2014
Rated 3.0 out of 5.0 by Terrible Beds and Clean Room but Really Needs Updating We stayed one night in this hotel. Upon checking in I was recognized as a platinum member and given a voucher for a free value breakfast. When I told the front desk person that my reservation was already suppose to include breakfast she gave me another voucher for one free drink. The room was outdated and the bed was terrible. It had virtually no innerspring left and was not at all supportive. But the TV was updated and the room was clean. The room also had a mini refrig and microwave which is always nice. For breakfast we were only allowed to choose the value breakfast for a hot entree and it was okay, nothing special. We ordered egg beaters scrambled and they were not good. The location of the hotel was good and convenient to the tollway. January 29, 2014
Rated 5.0 out of 5.0 by Great value for the money Convenient location, plenty of amenities and comfortable stay. January 29, 2014
Rated 5.0 out of 5.0 by Wonderful Service You have an excellent team! They took great care of me during my stay. Katherine at the front desk was always sweet and caring. Charmin in the restaurant has a great personality and is very fast! January 18, 2014
Rated 3.0 out of 5.0 by Subpar holiday inn, good for value I would have to rate this Holiday Inn subpar to its brand. We have stayed in much nicer Holiday Inns. Building looks old from outside. Room settings look old. The front desk had to double check to make sure that the room was ready when we checked in at 3pm. We did receive breakfast coupons as a benefit of being an IHG rewards club member. The staff was very nice. The cost per night was lower than other Holiday Inns. We might stay in it again in future. January 2, 2014
Rated 5.0 out of 5.0 by Fantastic service! Love this hotel, love the staff, everyone was so very nice and we could not have had a better experience. The room was clean and the bed was comfortable and breakfast was delicious. Wish we could have stayed longer! December 30, 2013
Rated 2.0 out of 5.0 by Outdated and unfriendly! Upon arrival no one was there to greet us, waited 10 minutes or more for someone to come to the front desk, we looked around and could not find anyone to wait on us. Room was dusty and bed looked as if no new sheets have been changed for our stay..in the bathroom there were no shower caps or mouthwash, corners of bathtub dirty... Dinning area seem dark and deserted.. Did not acknowledged us as IHG Club members December 28, 2013
Rated 2.0 out of 5.0 by First room was dirty I was given a room and when I walked in, it look as though housekeeping did not clean that room. There were towels on the floors, the bathroom light was on, the drawers were open, and the bed's pillow was not neat. I did end up getting another room but as a Rewards member, I expected more from Holiday Inn. November 20, 2013
Rated 2.0 out of 5.0 by Business Beware I was in town on a Monday for a training my company sent me to. The hotel staff member did not know how to handle a business check and a tax except form. He asked for my credit card for incidentals and said he was going to hold $25. The next day I had a charge for over $500 from this hotel and a over draft fee of $29.50. The hotel did not fix the problem until the week end. Its a good thing that the cash I took on the trip was enough to cover my meals. Also you can have a drink with the manager they have a 2 free drink offer on Tuesday and Wednesday but no manager was present. I also needed a razor and shaving cream which they will provide for free but I had to go down to the front desk to get it they said they would not bring it to my room. As for the over draft fee they did not pay for it i was stuck with the bill. the light in my bathroom would not work half the time and it had tape on it to hold it together. The lotion is a coconut lime and i could not stand the smell. October 18, 2013
Rated 5.0 out of 5.0 by Excellent Customer Service! Our room had one king sized bed along with a sofa that could've been made into a bed in seconds. Not everything matched in our room thus having us wonder if an update was in the process. If not, well.... WOW, some of the decor needs updated in a major way! Breakfast was very good. We were given a menu to make our choices and the food was a great way to start our day. Unfortunately, though advertised a great number of years "Kids Eat Free". We were still charged even though abiding by the guidelines and/or small print rules. Overall a wonderful stay. October 13, 2013
Rated 5.0 out of 5.0 by Very friendly and accommodating staff!! Room a little small, but clean and very comfortable. Had an issue w our door and maintenance request was addressed same day. Very friendly and personable staff! Will stay again! Great value! October 5, 2013
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