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Rated 3.7 out of 5 by 82 reviewers.
Rated 5.0 out of 5.0 by Amazing staff This hotel has an amazing staff. All were quick, kind, attentive, and helpful. I especially commend Aisha from the front desk for going above and beyond. October 4, 2014
Rated 5.0 out of 5.0 by Excelente servicio El trato por parte del personal fue muy bueno, siempre atento a las necesidades y preocupados por el bienestar del huesped. September 16, 2014
Rated 1.0 out of 5.0 by Wont go back Horrible value, bathroom was broken and the noise was loud September 15, 2014
Rated 5.0 out of 5.0 by Convenient Location This hotel is very nice. The beds are very comfortable and the A/C works very well....the rooms were very cold, just like we like it, especially in the Texas summertime heat! The staff was very accomodating, as we had several friends and relatives as guest in this hotel, all attending our son's wedding! September 4, 2014
Rated 4.0 out of 5.0 by Great Value Excellent staff. Service excellent. Minor repairs needed in room I was in. Hotel was clean although showing some age in areas. The hot water handle on the bathroom lavatory fell of when first used although it was still functional. There was a hole in the sofo arm rest September 4, 2014
Rated 5.0 out of 5.0 by Best Big Fluffy Pillows Ever! Since I have lower back pain, the pillows were a terrific help to me. Besides the pillows, the staff was above and beyond any we've experienced in the past. They were courteous and helpful at all times. we only wished there had been a hot tub available! September 1, 2014
Rated 5.0 out of 5.0 by Quality From the staff, to the facilities and rooms this property is a great value in the DFW area. Beds comfortable, rooms clean, bar stocked, staff welcoming/helpful, and location ideal. August 26, 2014
Rated 5.0 out of 5.0 by Great Hotel - Will stay again I am in a hotel 125-150 nights per year. I am IHG Platinum and a comparable status at a competitor. I have stayed at this hotel several times in the past, wnd will continue to visit. Always clean rooms. Always quiet. Always feel safe. Minor irritations with uncomfortable pillows and coffee in the lobby being empty. I will stay here again. August 23, 2014
Rated 1.0 out of 5.0 by Overbooked Room reserved not available. Staff response was fairly uncaring--no motivation to solve the problem. Two unrelated men traveling together and without any advisement, they gave us a 1 king room. Their response, "That's all we have." (i.e.--"Deal with it.") But even without this debacle, this was a 2 star property at best. LOTS of other hotels nearby... Go elsewhere. Or sleep under a bridge. August 22, 2014
Rated 4.0 out of 5.0 by Good Friendly Staff We stayed there and with the pricing value and location, this is a great place to stay at. Not a business trip this time, stayed with my family gym is useable, good Pool seemed to be useable appeared good, didn't use it though No breakfast at the hotel included in price, beware if you thinking of breakfast to be included. however, coffee in the lobby , complimentary staff was friendly at the check-in desk room had refrigerator, microwave , Iron and iron board so i think i was all set, no issues August 19, 2014
Rated 4.0 out of 5.0 by Carrolton Great staff they are always pleasant and courteous. I arrive all hours of the night and everything is always fast and efficient. August 18, 2014
Rated 4.0 out of 5.0 by Great staff makes older facility shine! I stay in hotels about two weeks out of four throughout the summer months and would say this facility and staff are doing their best to make guests fell welcome and comfortable. With the exception of not being able to connect to the free WiFi during the entire stay (5 days), the staff made my stay very acceptable. Especially, the hostess "Denise" who helped us each morning in the restaurant, where they make breakfast to order each day. Although this facility is a bit older, it is kept in fairly nice condition and I would recommend staying there. August 11, 2014
Rated 2.0 out of 5.0 by Nothing special about this hotel The staff is friendly, but the rooms are definitely not very updated. I went into a few hotels in the area and many on the same street have much nicer-looking lobbies and rooms. The housekeeping staff was loud in the morning. The walls are thin and you can hear a lot of noise from other rooms and the hallways. I found a beetle crawling across the room floor at one point too. This hotel not recommended if you have other choices. August 7, 2014
Rated 5.0 out of 5.0 by Holiday Inn Addison nice stay in north Texas Enjoyed the stay. Convenient location, able to get needed rest. August 4, 2014
Rated 4.0 out of 5.0 by Good Hotel, No free breakfast Good location. They do not offer free breakfast. Close to all restaurants. July 30, 2014
Rated 4.0 out of 5.0 by Business Traveler I stay at this Holiday Inn on a regular basis for business. GREAT Staff ! Comfortable beds and good location. July 26, 2014
Rated 3.0 out of 5.0 by Out dated HIE They need to update this hotel. It may be clean in the room and a comfortable bed to sleep in, but it is old looking. July 17, 2014
Rated 2.0 out of 5.0 by OK for a place to sleep - not memorable Our visit wasn't horrible - just not worth what we paid. The price was inflated because the hotel was close to major event. We'd expect an increase but the price was more than double what we paid last year. Double the cost, but lacking basic, customary amenities - no nightlight, no fan in the bathroom, the shower curtain didn't close completely, the toilet flush was LOUD. The pillows were very fluffy - so much so that we woke with neckaches. And there were no options. The last time we stayed, there was a variety of pillows from soft to hard. Not this time. The walls were thin enough that our neighbors woke us in the morning with their casual talk. Not yelling - just chatting. We heard everything. We paid $20 for breakfast to be included and come it learn that we were restricted to the $7 breakfast choice (lost $6 in the bargain). There was a $20 event option - which we didn't take but it bears mentioning. This included tickets to the event, a souvenir cup and $10 in food coupons.... Event tickets were free - why pay you $20 for them?? The hotel, while looking clean, had a funky, musty smell. Our stay wasn't the stuff of horror movie - just not worth the money and not worth booking with you for next year. July 14, 2014
Rated 5.0 out of 5.0 by friendly staff the front desk staff was great and very attentive of guest, chay was very friendly and had a very warming smiling! July 12, 2014
Rated 4.0 out of 5.0 by Kaboom Town Our Party had booked 3 rooms for the Kaboom Town 4th of July festivities. It was an excellent location (right across the street from the park.) The staff of the hotel was excellent. In regards to safety, they monitored everyone and were very visible in an effort to keep non guests from entering the premises. This is an older hotel and in desperate need of updates. For example: the pool is a standard rectangle, the refrigerators July 9, 2014
Rated 3.0 out of 5.0 by Mediocre Experience Although the hotel staff was extremely nice, the hotel had a dingy appearance on the inside. The water pressure in my room was low. Upon entering the hotel, was attacked by a bird. Along the walkway, there are some small trees. Apparently, the bird once had a nest in the area. When you walk up the walkway, the bird flies at you; going from one side to the next. When I notified the front desk, they were aware. But they said that it was nothing that they could do. The wildlife organization had moved the nest to another location. However, the bird stayed in the area. Nothing can be done because the bird is protected. Interesting! Also, the beds are not what I have been used to when staying at Holiday Inns. The mattresses were a cheap quality. It was rather hard and I could feel that coils. I don't think that I will be staying at this hotel again. July 8, 2014
Rated 5.0 out of 5.0 by Highky Recommended Hotel staff was excellent! They introduced themselves and made sure I felt comfortable in turning to them as needed. July 4, 2014
Rated 2.0 out of 5.0 by my list during my stay: 1) roaches in the bathroom two days in a row. 2) no parking because of a meeting going on. 3) goo, like bubble gum, in the carpet. 4) $2 for a coke at the bar? no value 5) NOISY! stomping from the room above practically yelling in the halls. 6) no complimentary breakfast (for this price?) 7) staff was friendly, but did not let me know of perks like manager happy hour, etc. I won't be staying here again unless I've no other option. June 30, 2014
Rated 4.0 out of 5.0 Great service, clean environment The hotel itself was awesome. The only issue was the light switch near door controlled the television power. I had to leave the light on in order to watch TV. My stay was comfortable and I love the location. June 25, 2014
Rated 2.0 out of 5.0 by smelly hotel the smell of sewer gas permeated the lobby and hallways. June 21, 2014
Rated 4.0 out of 5.0 by Not bad. Value of money, once inside the room. Galley's and bathroom exhausts require some good cleaning June 16, 2014
Rated 5.0 out of 5.0 by OUTSTANDING PROPERTY I am in a hotel about 150 nights per year. I have stayed at this hotel before - I will stay here again. It is consistently clean, and consistently quiet. I rank it as one of the top 10 properties i regularly stay at! Friendly staff. Convenient. June 13, 2014
Rated 2.0 out of 5.0 by Doesn't take cash Was very disappointed when I tried to pay cash that my card was already charged because apparently there is no cash at this location. Other then that the stay was fine. Great bed and spacious rooms. Thought I was gonna get a nice goodie bag for being a rewards member but didn't :( June 11, 2014
Rated 2.0 out of 5.0 by Low standard hotel but friendly staff and good location Lower standard than any other holiday inn I have stayed at. Really basic lobby, room, extras. Almost motel like in many areas. All looks old and run down and basic, low quality. Coffee cold in the run down lobby Some positives though, such as location, friendly staff, reasonable value when I stayed, good sized room. More like a 2* at best from my experience May 31, 2014
Rated 2.0 out of 5.0 by Other Guests On the first weekend of an 8 day business stay, I was lodged on the 4th floor of this hotel. Little did I realize that: 1. Smoking is allowed on this floor - I'm a non smoker 2. A large and noisy motorcycle gang was put on the same floor. 3. Not only did my room resonate to the gang's all night parties, but my room was infested with ants. The staff was able to move me after the weekend, ironically after the motorcycle gang left town. This left me short of temper and sleep. I can only say I'm now prepared to ask if all Holiday Inns are smoking establishments and if they'll be dropping me again in the middle of unruly guests. May 16, 2014
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