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Rated 3.6 out of 5 by 73 reviewers.
Rated 4.0 out of 5.0 by Good Friendly Staff We stayed there and with the pricing value and location, this is a great place to stay at. Not a business trip this time, stayed with my family gym is useable, good Pool seemed to be useable appeared good, didn't use it though No breakfast at the hotel included in price, beware if you thinking of breakfast to be included. however, coffee in the lobby , complimentary staff was friendly at the check-in desk room had refrigerator, microwave , Iron and iron board so i think i was all set, no issues August 19, 2014
Rated 4.0 out of 5.0 by Carrolton Great staff they are always pleasant and courteous. I arrive all hours of the night and everything is always fast and efficient. August 18, 2014
Rated 4.0 out of 5.0 by Great staff makes older facility shine! I stay in hotels about two weeks out of four throughout the summer months and would say this facility and staff are doing their best to make guests fell welcome and comfortable. With the exception of not being able to connect to the free WiFi during the entire stay (5 days), the staff made my stay very acceptable. Especially, the hostess "Denise" who helped us each morning in the restaurant, where they make breakfast to order each day. Although this facility is a bit older, it is kept in fairly nice condition and I would recommend staying there. August 11, 2014
Rated 2.0 out of 5.0 by Nothing special about this hotel The staff is friendly, but the rooms are definitely not very updated. I went into a few hotels in the area and many on the same street have much nicer-looking lobbies and rooms. The housekeeping staff was loud in the morning. The walls are thin and you can hear a lot of noise from other rooms and the hallways. I found a beetle crawling across the room floor at one point too. This hotel not recommended if you have other choices. August 7, 2014
Rated 5.0 out of 5.0 by Holiday Inn Addison nice stay in north Texas Enjoyed the stay. Convenient location, able to get needed rest. August 4, 2014
Rated 4.0 out of 5.0 by Good Hotel, No free breakfast Good location. They do not offer free breakfast. Close to all restaurants. July 30, 2014
Rated 4.0 out of 5.0 by Business Traveler I stay at this Holiday Inn on a regular basis for business. GREAT Staff ! Comfortable beds and good location. July 26, 2014
Rated 3.0 out of 5.0 by Out dated HIE They need to update this hotel. It may be clean in the room and a comfortable bed to sleep in, but it is old looking. July 17, 2014
Rated 2.0 out of 5.0 by OK for a place to sleep - not memorable Our visit wasn't horrible - just not worth what we paid. The price was inflated because the hotel was close to major event. We'd expect an increase but the price was more than double what we paid last year. Double the cost, but lacking basic, customary amenities - no nightlight, no fan in the bathroom, the shower curtain didn't close completely, the toilet flush was LOUD. The pillows were very fluffy - so much so that we woke with neckaches. And there were no options. The last time we stayed, there was a variety of pillows from soft to hard. Not this time. The walls were thin enough that our neighbors woke us in the morning with their casual talk. Not yelling - just chatting. We heard everything. We paid $20 for breakfast to be included and come it learn that we were restricted to the $7 breakfast choice (lost $6 in the bargain). There was a $20 event option - which we didn't take but it bears mentioning. This included tickets to the event, a souvenir cup and $10 in food coupons.... Event tickets were free - why pay you $20 for them?? The hotel, while looking clean, had a funky, musty smell. Our stay wasn't the stuff of horror movie - just not worth the money and not worth booking with you for next year. July 14, 2014
Rated 5.0 out of 5.0 by friendly staff the front desk staff was great and very attentive of guest, chay was very friendly and had a very warming smiling! July 12, 2014
Rated 4.0 out of 5.0 by Kaboom Town Our Party had booked 3 rooms for the Kaboom Town 4th of July festivities. It was an excellent location (right across the street from the park.) The staff of the hotel was excellent. In regards to safety, they monitored everyone and were very visible in an effort to keep non guests from entering the premises. This is an older hotel and in desperate need of updates. For example: the pool is a standard rectangle, the refrigerators July 9, 2014
Rated 3.0 out of 5.0 by Mediocre Experience Although the hotel staff was extremely nice, the hotel had a dingy appearance on the inside. The water pressure in my room was low. Upon entering the hotel, was attacked by a bird. Along the walkway, there are some small trees. Apparently, the bird once had a nest in the area. When you walk up the walkway, the bird flies at you; going from one side to the next. When I notified the front desk, they were aware. But they said that it was nothing that they could do. The wildlife organization had moved the nest to another location. However, the bird stayed in the area. Nothing can be done because the bird is protected. Interesting! Also, the beds are not what I have been used to when staying at Holiday Inns. The mattresses were a cheap quality. It was rather hard and I could feel that coils. I don't think that I will be staying at this hotel again. July 8, 2014
Rated 5.0 out of 5.0 by Highky Recommended Hotel staff was excellent! They introduced themselves and made sure I felt comfortable in turning to them as needed. July 4, 2014
Rated 2.0 out of 5.0 by my list during my stay: 1) roaches in the bathroom two days in a row. 2) no parking because of a meeting going on. 3) goo, like bubble gum, in the carpet. 4) $2 for a coke at the bar? no value 5) NOISY! stomping from the room above practically yelling in the halls. 6) no complimentary breakfast (for this price?) 7) staff was friendly, but did not let me know of perks like manager happy hour, etc. I won't be staying here again unless I've no other option. June 30, 2014
Rated 4.0 out of 5.0 Great service, clean environment The hotel itself was awesome. The only issue was the light switch near door controlled the television power. I had to leave the light on in order to watch TV. My stay was comfortable and I love the location. June 25, 2014
Rated 2.0 out of 5.0 by smelly hotel the smell of sewer gas permeated the lobby and hallways. June 21, 2014
Rated 4.0 out of 5.0 by Not bad. Value of money, once inside the room. Galley's and bathroom exhausts require some good cleaning June 16, 2014
Rated 5.0 out of 5.0 by OUTSTANDING PROPERTY I am in a hotel about 150 nights per year. I have stayed at this hotel before - I will stay here again. It is consistently clean, and consistently quiet. I rank it as one of the top 10 properties i regularly stay at! Friendly staff. Convenient. June 13, 2014
Rated 2.0 out of 5.0 by Doesn't take cash Was very disappointed when I tried to pay cash that my card was already charged because apparently there is no cash at this location. Other then that the stay was fine. Great bed and spacious rooms. Thought I was gonna get a nice goodie bag for being a rewards member but didn't :( June 11, 2014
Rated 2.0 out of 5.0 by Low standard hotel but friendly staff and good location Lower standard than any other holiday inn I have stayed at. Really basic lobby, room, extras. Almost motel like in many areas. All looks old and run down and basic, low quality. Coffee cold in the run down lobby Some positives though, such as location, friendly staff, reasonable value when I stayed, good sized room. More like a 2* at best from my experience May 31, 2014
Rated 2.0 out of 5.0 by Other Guests On the first weekend of an 8 day business stay, I was lodged on the 4th floor of this hotel. Little did I realize that: 1. Smoking is allowed on this floor - I'm a non smoker 2. A large and noisy motorcycle gang was put on the same floor. 3. Not only did my room resonate to the gang's all night parties, but my room was infested with ants. The staff was able to move me after the weekend, ironically after the motorcycle gang left town. This left me short of temper and sleep. I can only say I'm now prepared to ask if all Holiday Inns are smoking establishments and if they'll be dropping me again in the middle of unruly guests. May 16, 2014
Rated 5.0 out of 5.0 by First BIG Win Promotion stay for 2014 I booked our first Big Win stay - Best Flexible with Breakfast rate which is one of the requirements for the current Big Win promotion. When we arrived we were greeted as Platinum members and were given a certificate for complimentary breakfast. I explained I booked the Best Flex rate with Breakfast so the front desk receptionist told me he would check with the manager to see what could be done. I was told that the complimentary breakfast was going to be discontinued and that the next time we came to the property to contact the manager and we would receive complimentary breakfast at that time. So as soon as the weather permits and the pool is open we will be back for another overnight power date stay. : April 20, 2014
Rated 5.0 out of 5.0 by Home away from home I had the pleasure of staying 4 weeks in this hotel and have returned 3 times since. The staff is very accommodating and always friendly. The restaurant prepares wonderful food and everything is fairly priced. The front desk staff and bar/restaurant staff all make a point to make you feel welcome and appreciated. Housekeeping was respectful of the do not disturb sign and accommodated my special requests. THANK YOU to all of the Addison Holiday Inn employees!! See you Soon!! April 5, 2014
Rated 2.0 out of 5.0 by Average Good for value, other than that, everything else is kind of OK. March 26, 2014
Rated 5.0 out of 5.0 by great location Great location, service and staff. Food and beverage is excellent. Only con property is a little dated (but clean) relitive to class of IHG brand. March 26, 2014
Rated 1.0 out of 5.0 by Room not made up completely 1st room was not even cleaned. I believe someone was still in it when we walked in the door. The 2nd room had no pillow cases on the pillows and the bathtub had a handicap assist chair in it. March 23, 2014
Rated 5.0 out of 5.0 Great Stay The hotel staff was great. The young lady at the front desk, Chay helped my wife with directions and the lady in the bar was great, Charmin. She has a great sense of humor. The hotel need a make over but the staff helps...... March 20, 2014
Rated 4.0 out of 5.0 by Good Hotel Thought the hotel met my needs for my recent trip. The bed was comfortable and the service was good. March 11, 2014
Rated 5.0 out of 5.0 by customer service Per normal, the Holiday Inn staff makes business trips more enjoyable and stress free. Chay, front desk, confirmed that I had changed my wake up call to a different time than the day before. Shalay, Operation Manager, was pulling an extra shift in the restaurant / bar area, As always, friendly and greeting regulars by our names. I continue to consider this Holiday Inn, my home away from home, while in Dallas for business or pleasure. March 7, 2014
Rated 3.0 out of 5.0 by Not a worthwhile property This hotel has several negative features: 1) The room décor is VERY dated and quality is quite poor. Bed [mattress] & bedding quality is abysmal. 2) The restaurant is very limited (in terms of open timing and food availability) and quality is not great at all. 3) The management arbitrarily imposes an 11am check out and does not honor IHG Rewards Club terms pertaining to late check outs. 4) The property itself is has no amenities and the common areas are not very attractive. The staff is very pleasant and provides quality service. That is about the only high point for this location. The price point for this location is not inline with the quality level [or lack thereof] found within. February 27, 2014
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