Rated 3.7 out of 5 by 151
Rated 2.0 out of 5.0 by TJ607 In need of renovation
This place has not been updated in over 20 years and it shows. Stayed in a room as advertised by the indoor pool. The room was worn from the many conventions but overall it was clean. The beds were small but fairly comfortable. The woman who checked me in was nice but when leaving the guy at the desk acted like I was wasting his time asking for a printout. In fact he didn't even give me one and told me they would email it. Guess what, I never got one so I'll have to verify the charge to my card.
December 2, 2013
Rated 4.0 out of 5.0 by Rick953 Average
Directions to use the wall thermostat which didn't work. Toilet that ran on after flushing. Typical hotel room that needs attention by management.
December 2, 2013
Rated 1.0 out of 5.0 by JJP530413 One of Our Worst Stays Ever
We chose this property to be close to the Albany Airport as we had an early flight the next morning. We were given a room around the perimeter of the indoor pool. The room smelled of chlorine. There were a number of young people making noise around the pool at 9:45 PM. I called the Front Desk, and was told that quiet time began at 10:00. At 10:30 I went to the front desk because the noise hadn't stopped. It was after 11:00 before it finally quieted down. We had to leave the hotel at 3:00 AM. Needless to say, it was a very short night.
November 27, 2013
Rated 5.0 out of 5.0 by Charlie1013 What a great experience
My flight out of Albany was cancelled due to weather, so I reserved a room at this Holiday Inn. The wonderful Audrey at the front desk learned that I was air distressed and gave me the air distress rate without me even asking! I asked her where the bar was and in addition to telling me exactly where it was, she gave me a coupon for a free drink :) The restaurant/bar was beautiful with a fireplace and the service was just as wonderful as the front desk. The room was lovely and comfortable. What a great experience. I would definitely recommend this place!
November 21, 2013
Rated 4.0 out of 5.0 by 603MaryAnn Spacious room.
This is a sprawling hotel. It looks like there have been additions made to it as it is somewhat confusing to get around.
The room itself was clean and spacious. The bed was very comfortable and the room temperature was easy to adjust. The separate vanity area outside of the bathroom complete with refrigerator and sink is a big plus.
The service in the bar/restaurant downstairs was excellent however the menu is limiting.
The banquet facility adjacent to the pool (where our team had meals) reeked of chlorine and made for an unpleasant eating environment for them. I would suggest you find a way to separate the two areas and better ventilate it.
Overall, a pleasant stay. I would recommend this to visitors and parents of UAlbany students.
November 19, 2013
Rated 5.0 out of 5.0 by mooseman50 Excellent service during stay.
Excellent services while our stay before and after our vacation service to bring us and return from the airport was outstanding will use them again on our next trip.
November 15, 2013
Rated 4.0 out of 5.0 by Bossbeaver Football
I found the hotel well situated near the university, close to restaurants, and shopping. The bathroom was small and in need of a remodel but i would stay again.
November 15, 2013
Rated 2.0 out of 5.0 by yoelygb not recognizing ihg elites
i never slept in this hotel before so when i decide i want to celebrate my first anniversary with my wife in Albany i decide to try this hotel , i'm an platinum elite with ihg so i send an email to the manager of the hotel asking palmy if they could upgrade me to a better room buy because i want to surprise my wife with a better room but they never responded and when i arrived i didnt get any benefits cause my status besides a free Starbucks coffee
November 14, 2013