Rated 3.7 out of 5 by 229
Rated 3.0 out of 5.0 by SET48 Unprofessional front desk clerk
The billing for a coworker and myself was inaccurate. When I asked the front desk clerk to correct the mistake she claimed she could not. She sarcastically called me "hon" about 12 times. When I asked that she stop she smirked and looked at the customers behind me as if I was the inappropriate party. A desk clerk on my day of departure corrected the bill in a few seconds. I travel 3 nights a month for business. This hotel has never recognized my reward membership in the last 3 visits. I will not stay here again.
July 19, 2014
Rated 4.0 out of 5.0 by DW2H A bit bumpy at first, but it all worked out just fine.
I stayed for an overnight on my way upstate, and I really just wanted to relax and unwind before what I knew was going to be a crazy, busy week..... I've stayed here before, but apparently this time there was a kids soccer tournament during the weekend, and it as also opening day at the track up in Saratoga... so the hotel desk was hopping when I arrived and it was really hectic. There was some difficulty with my room assignment, and it took quite a while to get me situated, which made me wonder if I had made a mistake in staying here. My room was quite comfortable and away from the hub-bub of all the kids, and I got the rest I needed.... but being an Platinum member I'm used to a very high standard when I stay, so the next morning I voiced my concerns to the manager. She was extremely kind, apologetic, and generous by offering me some bonus rewards points for my trouble, instantly renewing my only slightly shaken faith in Holiday Inn.... my go-to hotel everywhere.
This one is perfectly located just off 87, with lots of choices of where to eat... and right down the block from the Colonie Mall.
July 19, 2014
Rated 5.0 out of 5.0 by lek123 another great stay
Clean, good food, and great pools. We really enjoyed our stay. Kids eat free at restaurant with purchase of adult meals. So it made dining at hotel restaurant very reasonable for our family. Room was clean and staff was very friendly and helpful. There is also a shuttle service to take u anywhere on wolf rd...restaurant, movies, mall, etc. Both indoor & outdoor pools were well kept. Will stay here again.
July 17, 2014
Rated 1.0 out of 5.0 by Cooden Room 115, stayed on 7/15/14
I never write reviews, but this Holiday Inn was so terrible that I had to write a review. This review is for room #115 and I stayed there on 7/15/14. I have also attached 5 pictures so that no one thinks I am making this up.
1. The bathroom needs to be remodeled--it's terrible. I attached pictures of the faucet which has the finish wearing away. Add to the fact that the bathroom has a drop ceiling? Really, a drop ceiling? It felt like I was in someone's basement taking a shower. Some of the tiles on the shower wall are stained with a light red color--I don't know if there was a crime scene in there or someone spilled something red on them. There are actual threads (from what I don't know), they are stuck in the caulking around the toilet. The toilet is small--I can't believe that these bathrooms aren't updated with elongated toilet bowls. The whole bathroom is just gross.
2. The fixtures in the room are either chipped or stained. The curtains and window treatments are stained. The doors are chipped and need to be repainted and the bathroom door and main door. The drop ceiling above the closet doesn't fit right, it is sagging. The closet doors with gold trim--nice touch from 1980-- and have to be opened with both hands or they come off the track.
3. The musty smell when the A/C is on. There is a reason why the room is set to a freezing 68 degrees--the ensures that the musty smell isn't too overpowering. Turn the A/C to 70 degrees or higher and the musty smell gets worse--much worse. I did call the front desk and ask about the musty smell but the rude guy who answered the phone said he could send engineering. He didn't offer to move me to another room, offered to send engineering. I asked him if anyone complained about the musty smell and he said that he has never heard a complaint. Read the reviews on this hotel and you will see the musty smell is mentioned in several reviews.
I am actually shocked that this is a Holiday Inn. I travel quite frequently for business and I'm an IHG Platinum member) and I usually stay at Holiday Inn & Holiday Inn Express. I WILL NEVER set foot in this dump again and I will definitely tell my co-workers to stay away from this place. Travelers beware--you have been warned.
July 16, 2014
Rated 2.0 out of 5.0 by moon123 Okay stay
The room and stay was satisfactory. I would rate everything as average. The water pressure in the shower was pretty good and the toiletries provided were nice. The air conditioning didn't function properly and the room felt swampy.
July 16, 2014
Rated 4.0 out of 5.0 by MrsCR Restful night before long trip.
The hotel was very nice. The room was clean and welcoming. Would stay again before an early flight out.
July 13, 2014
Rated 1.0 out of 5.0 by T2kulz Clean linens / otherwise disappointing
Hotel is long overdue for a remodel and layout improvements. First room had stains on walls, smelled and sink did not drain. The staff was very accommodating and friendly, but the hotel itself needs a cash infusion.
July 13, 2014
Rated 4.0 out of 5.0 by July 7 stay July 7th stay
Please see my previous comments. The room given the first time was dirty which grossed me out to see dirty towels and the bed in dissarray from someone else. The hotel staff immediatley responded, but the initial dusky dirty smell did not leave a good impression. The food itself from the inroom service was good, but I would have liked more hot food options. Previously when I stayed there, the menu had more options. The breakfast buffet was very good and the waitresses were very responsive. It gave me a good start to my day. Also, the hotel is close to my office so I will be staying there again.
July 12, 2014