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Rated 3.6 out of 5 by 273 reviewers.
Rated 5.0 out of 5.0 by Convention Wonderful staff at this Holiday Inn. We held our Convention here in August and the staff were always available to assist our every need. The rooms were nice and comfortable. It was unfortunate that not all the rooms had refrigerators and microwaves. I would recommend this hotel to anyone who is traveling through Albany! August 27, 2014
Rated 3.0 out of 5.0 by The little things -good and bad Overall , an okay experience but did arrive to find a dirty pillow case left on the ottoman. I called guest services and it was picked up within 20 minutes with apologies. The room was otherwise good and quite large. I could hear the barking dog next to me whenever I went into the hallway and once through the night. The staff at this hotel was great. Rebecca at the front desk was excellent as was the wait staff in the dining room One big complaint : When I made my original reservation online, I had indicated that I had a dog. The lady who took my original call had not indicated that to the hotel. Luckily, a second call to the reservation line on the day of arrival ( to confirm address ) corrected this mistake. I was also not told of the dog fee when I originally called even thought the first reservation person made sure the hotel was dog friendly. Thankfully, the hotel still had pet rooms available and the front desk was very helpful. This is the second time that the online people did not tell the hotel of my pet even though I mad it very clear. I arrived in Johnstown NY in July and they had no idea that I had a dog. Again, the desk accomadated us. IF TRAVELLING WITH PETS, ENSURE THAT THE HOTEL KNOWS OF THE PET SINCE THE ONLINE RESERVATION PEOPLE DO NOT ALWAYS TELL THE HOTEL. August 27, 2014
Rated 3.0 out of 5.0 by definitely not like it used to be i remember this hotel from the 80's - it was much better back then. since being remodeled and with its separate tower open, the hotel is just nothing like it used to be. there are definitely better IHG hotels in the area, which is too bad. i used to love this hotel. that being said, the hotel isn't "bad", it just isn't like it used to be. you still get a decent stay, but the better rooms seem to be in the separate tower, which isn't really that nice. i wish they would return to their roots, or at least flavor up the hotel more than it is. i think this hotel has a lot of potential but they need something to make them stick out from the other IHG hotels. August 25, 2014
Rated 3.0 out of 5.0 by Air quality and key access First...air quality....every time I entered the room my throat started to ache and sneezing began. Went outside and I returned to normal. Thank goodness I didn't spent much time in the room except to sleep. Second...key access....had to have my key cards reprogrammed 5 times in one and one-half days! Extremely frustrating! August 25, 2014
Rated 1.0 out of 5.0 by room was cold and it smelled. We made reservation before arrival - and they had us booked for a smoking room. Check my profile - my wife and I are non smokers. There were no other rooms available so they moved us to ( I think ) a room that was used for pets. The room was so cold and when we complained they said the heating system was down - it happen to be a cold night in the area. It was not an enjoyable night. August 25, 2014
Rated 5.0 out of 5.0 by Enjoyed Pool and Bar Will definitely come again - Have already held another weekend. August 21, 2014
Rated 2.0 out of 5.0 by Holiday Inn - Wolf Road, Albany The hotel was old and dated and in desperate need of a remodel. The ice machine was broken, the hallways were not air conditioned, and the room was marginal. Will not stay here again. August 21, 2014
Rated 1.0 out of 5.0 by Awful room Stayed on first floor. I should have complained as soon as I saw the dehumidifier in the room. The room was small, dark and smelled of mildew. The bathroom was dirty and has not been updated since hotel was built it seemed. Worst was when I went to sleep, bed actually felt damp and the carpeted floor was sticky. If you must stay here, do NOT stay on the first floor. Most specifically, room 115! August 21, 2014
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