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Rated 3.6 out of 5 by 271 reviewers.
Rated 3.0 out of 5.0 by definitely not like it used to be i remember this hotel from the 80's - it was much better back then. since being remodeled and with its separate tower open, the hotel is just nothing like it used to be. there are definitely better IHG hotels in the area, which is too bad. i used to love this hotel. that being said, the hotel isn't "bad", it just isn't like it used to be. you still get a decent stay, but the better rooms seem to be in the separate tower, which isn't really that nice. i wish they would return to their roots, or at least flavor up the hotel more than it is. i think this hotel has a lot of potential but they need something to make them stick out from the other IHG hotels. August 25, 2014
Rated 3.0 out of 5.0 by Air quality and key access First...air quality....every time I entered the room my throat started to ache and sneezing began. Went outside and I returned to normal. Thank goodness I didn't spent much time in the room except to sleep. Second...key access....had to have my key cards reprogrammed 5 times in one and one-half days! Extremely frustrating! August 25, 2014
Rated 1.0 out of 5.0 by room was cold and it smelled. We made reservation before arrival - and they had us booked for a smoking room. Check my profile - my wife and I are non smokers. There were no other rooms available so they moved us to ( I think ) a room that was used for pets. The room was so cold and when we complained they said the heating system was down - it happen to be a cold night in the area. It was not an enjoyable night. August 25, 2014
Rated 5.0 out of 5.0 by Enjoyed Pool and Bar Will definitely come again - Have already held another weekend. August 21, 2014
Rated 2.0 out of 5.0 by Holiday Inn - Wolf Road, Albany The hotel was old and dated and in desperate need of a remodel. The ice machine was broken, the hallways were not air conditioned, and the room was marginal. Will not stay here again. August 21, 2014
Rated 1.0 out of 5.0 by Awful room Stayed on first floor. I should have complained as soon as I saw the dehumidifier in the room. The room was small, dark and smelled of mildew. The bathroom was dirty and has not been updated since hotel was built it seemed. Worst was when I went to sleep, bed actually felt damp and the carpeted floor was sticky. If you must stay here, do NOT stay on the first floor. Most specifically, room 115! August 21, 2014
Rated 1.0 out of 5.0 by pick another hotel The a/c did not work. Vents were clogged with dust. The carpet in the room was wet....don't know why. Staff at the front desk was rude and the whole place smells like chlorine from the indoor pool. Only bright spot was the breakfast. August 19, 2014
Rated 4.0 out of 5.0 by Great staff We enjoyed our stay at the Holiday Inn in Albany, NY. The staff were warm and courteous, the hotel is clean and very kids friendly. I would go back! August 18, 2014
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