Rated 5.0 out of 5.0 by NextGuv1 Excellent staff, very helpful
I stayed at the Wolf Road property to attend a memorial event and found the staff to be quite helpful and efficient. The people at the front desk were of great help in providing directions and information about the area and the banquet staff was great at helping us with the logistics of our event.
A special thank you to the housekeeping staff and people in the front office who came to my rescue after I'd inadvertently left my notebook behind in my haste to get on the road at the end of my stay. They found it and kept it safe and I had it back in hand the next day via Express Mail.
June 12, 2013
Rated 2.0 out of 5.0 Beds and flow of hallways and exits
My husband and I were there with our Granddaughters for a soccer tournament that was taking place that weekend. Our beds were so uncomfortable, even the kids had a hard time sleeping as well as other parents and grandparents! My 6 yr old granddaughter said her back hurt the next morning.
I had a concern regarding exits and directions to the rooms. It is very confusing. I have stayed at large hotels before and getting around to the rooms was much easier then it was here. I was never sure if I was headed to the elevator or another corridor ... Exits were well marked, but again very confusing how the rooms are numbered and how you get to the room. I think it was even rooms were in one corridor, and odd another, then there were suites which were almost impossible to find unless you were with someone that had already figured it out. My husband is disabled and what we thought would be a relatively moderate walk to the room ended up being a rather long 'journey' due to the way the rooms are numbered. I would not stay at this hotel again, only if no others were available.
June 9, 2013
Rated 4.0 out of 5.0 by bywaterbrewery Pool and drinks!
I was disappointed that the pool closes at 9:00 p.m. I was looking forward to the hot tub and pool. I got there at 9:07.
I ate dinner in the restaurant, and the bar was woefully stocked. No oranges for an old fashioned, and apparently no limes for a gin and tonic. If you wanted rum and coke, for example, it worked, but it doesn't take a whole lot of effort to supply a medium bar.
The staff was quite friendly, smiled a lot, and did what they could to take care of a "disgruntled airline passenger", is the term I think they used.
June 8, 2013
Rated 5.0 out of 5.0 by DCNP Room was clean and food was great.
We stayed here while on Church related travel and were pleasently surprised to find comfortable rooms and the restaurant service and food was superb. Clerks at the front desk were helpful and very pleasent.
June 5, 2013
Rated 4.0 out of 5.0 by Martijn Good hotel for a night stay when you are travelling
Room was OK.
The food in the restaurant was OK.
The bar was nice, but a little bit cold through the airco.
May 30, 2013
Rated 4.0 out of 5.0 by MrX56 Comfortable Bed and Great Staff
The hotel was great. Rooms were roomy, clean and comfortable. The staff was friendly and accommodating.
I had a problem with the air-conditioner in my room, I called the front desk and a maintenance man arrived at my door within 3-5 minutes. He new what the problem was and fixed the issue in minutes.
May 30, 2013
Rated 4.0 out of 5.0 by yannmel Great hotel and location, disappointing service
Hotel is ideally located close to many restaurants, mall and easy access to Hwy 87.
We were a bit disappointed by attitude of front office staff at check in. Was not rude but definitely not friendly. Did not say hello, and really did not do anything to make us feel welcome. We were first given a tiny old motel like room on first floor with window on hallway, but we changed for a much better room on 2nd floor after talking to the desk.
This definitely changed our experience and we probably would have never come back to this hotel otherwise.
should avoid assigning those rooms especially when hotel is half empty.
Seeing front office staff leaning against desk with both elbow while chatting with housemen did not make a strong impression on us as we were walking by to go out.
Later went to the pool and attendant was once again, far to be friendly and welcoming.
On a more positive note, hotel is very clean, well kept, lots of amenities. Room was spacious and in good shape.
Breakfast staff was great, very friendly and welcoming, as well as AM bellman who was very friendly and accommodating to store our luggage while we were having breakfast.
Overall a beautiful hotel but staff could definitely use some customer service training. we will return to give it another try.
May 29, 2013
Rated 4.0 out of 5.0 by TEEES Great place to stay!!
I have stayed here many times and have had great experiences!! The pool is nice as well as the hot tub!! Everyone greets you when walking down the halls and while checking in and out. The only negative I can mention is that if you are attending seminars in the conference rooms, the rooms tend to be very cold one minute then hot the next. It makes for a very long day. I will be going back in October. It is also walking distance to many nice restaurants and only a short drive to the mall!!
May 28, 2013