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Rated 3.7 out of 5 by 177 reviewers.
Rated 5.0 out of 5.0 by Kiwanis Mid Wnter Conference Had a wonderful time. Food was great, service was excellent. All staff very polite and very helpful. February 28, 2014
Rated 5.0 out of 5.0 Staff was very courteous and friendly I arrived several hours before the check-in time, and checked with the front desk. I was told that they had some rooms available and I was checked in early. I didn't expect to get in so early. Some hotels are not that flexible. I needed some information on a business in the area, and received very good directions on how to get there. I was there for a conference (500+ people on Saturday). All the wait staff were very courteous and friendly. Even when serving dinner to that many people, they still had time to say excuse me and to respond when some of us said thanks. February 26, 2014
Rated 3.0 out of 5.0 by Great Service, bad temperature control Unfortunately the air conditioner in my room was terrible. i was there for a convention and many people in my group complained about the same thing. The room was really unbearable to sleep in. I had a room on the 1st floor and there was no outside window to even open to get a cool breeze. I lowered the air conditioner unit down as far as 65 degrees and still it made no progress in cooling the room off. The rest of the room quality was fine, clean and spacious. The rest of the hotel was fine also, 205 on Wolf had nice atmosphere . I attended a gala reception in for ballroom and the food and service were good. February 26, 2014
Rated 5.0 out of 5.0 by Great food and facility! Spent three days there for large conference. Service was good except trying to feed 200 plus folks on their own Saturday morning in the restaurant. My organization should have made better arrangements...not blaming the hotel. Great place to stay. Many rooms to accomodate breakout sessions and all of the events required of a large group. Staff always smiling, thanking you for staying with them and very accomodating. I would not hesitate to return and look forward to my next stay. Love the Towers! February 26, 2014
Rated 4.0 out of 5.0 by Nice Place to Stay We spent two nights at the Holiday Inn on Wolf Rd in Albany. The hotel is a comfortable place to stay. The room was spotless and comfortable. The atrium and pool deck is a great place to mingle and relax with other guests. Plenty of parking. The only problem was the food in the restaurant and the during the dinner we attended was average at best. Better to eat out on the town. Still, overall a nice place to stay. February 26, 2014
Rated 4.0 out of 5.0 by a relaxing day and evening with family. i took my family for a couple of days to the turf in albany for some nice quality / relaxing time last week during school vaca. and we had just that. everything at the hotel was great,room,food and pool. great atmosphere and clean. the service was also great. only one bad thing happened at the lounge my favorite college basketball team got beat. the orangeman. i highly recomand this hotel. February 25, 2014
Rated 4.0 out of 5.0 by Air Crews get shuttle first! Called the hotel around 2 PM on 2/22/14 for a shuttle back to the hotel to pick up the car after a week. The girl at the desk said: You'll have to wait, we have air crew to transport first and then you'll get a ride. Just go outside and wait..they'll be there soon. When we went out, there was a hotel van just picking up crew to go BACK to the hotel. The driver told us he'd be right back......OK, no problem. Well, we waited for another half hour and NO shuttle. I again called the hotel..The same girl asked me: "are you air crew of guests?" I said guests. She said, "I told him, but he's got to get the air crew taken care of." About 15 min's later, the shuttle showed up with ONE air crew that went to the terminal and we were then transported back. The driver was very nice, but we got the idea from him, that the hotel caters to air crew BEFORE guests, because of obvious reasons. From now on, my company will consider another hotel that cares about it's guests. That girl should NOT have said what she did! NOT SMART!! February 24, 2014
Rated 1.0 out of 5.0 by Poor example for hotel let me start by saying for the past 5 years I've been spending half of the year (minimum) in hotels. This was the worst hotel I've stayed in. Staff was top notch, food was excellent and well priced. Hotel is very warn and needs much updating, rooms are very loud, you can hear everything outside like there is no walls. During snowfall the plow service this hotel uses plowed in half the cars like they were playing a prank on a friend. Room service couldn't seem to get food prices right or same, one meal was $12 and change, next time I ordered same it was $18 and change, shouldve been in the middle both times, but after mentioning something it was 12 and change they brought back $6 the second time. With the snow, again the plow service did not clean sidewalks or access to sidewalks. By time my 7 day stay was over there was 2" thick of ice outside the door. I will never stay here again. February 20, 2014
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