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Rated 3.6 out of 5 by 268 reviewers.
Rated 2.0 out of 5.0 by rooms and location great, value low This hotel as nice rooms but could use some improvement. I would have liked to at least had a mini fridge to store left overs. The pool is very well done and I enjoyed the small arcade. The front desk attendants were very pleasant and helpful. I was disappointed with the restaurant. I only ate there for breakfast and decided not to go back. Prices where very high and the food did not meet the expectation that the prices suggested. My girl friend got cinnamon french toast and it tasted more like bacon the cinnamon. The waitresses spent more time in the back then they did on the floor which lead to long waits to place our order, get our food, and get the check. It wasn't even busy. The fan in the bathroom was broken which wasn't a big problem. We notified the front desk on check out and assured us they would fix it before booking the room again. I have no reason to doubt they fixed it. August 13, 2014
Rated 2.0 out of 5.0 by Musty & Humid with Pervasive Chlorine Throughout The entire hotel is permiated with a humid mustiness - including pervasive chlorine caused by the pool area not being enclosed. My asthma was severely aggravated to the point I couldn't do anything the day after staying there one night and am still recovering. August 13, 2014
Rated 4.0 out of 5.0 by baño y alfombra sucios el baño: el lavabo estaba sucio de vomito, tenia mal olor. la alfombra estaba pegajosa, sucia August 11, 2014
Rated 3.0 out of 5.0 by Construction/Safety Traineer dated facility, centrally located. Suites may be more updated- hotel seemed busy? August 11, 2014
Rated 1.0 out of 5.0 by Underwhelmed The hotel room was in desperate need of updating and repair. The cleanliness of the room left much to be desired since there were stains on the walls and floors. The furniture felt grimy and we encountered layers of debris that had been neglected on the floor for quite some time. The lobby of the hotel was great and gave you the impression that all had been modernized but we were sadly mistaken once we entered our guest room. August 11, 2014
Rated 1.0 out of 5.0 by Tired, neglected property This hotel does not live up to Holiday Inn standards. It suffers from an unfortunate design and poor upkeep. With a huge echo chamber in the center, all of the inside rooms are subjected to loud people in the pool or hanging out and drinking. The door locks were finicky and I had to have the key replaced 3 times. I had to stay a week because of Company arrangements. The room carpet was not vacuumed the entire week. It's sad when the hall carpets seem cleaner than the sticky ones in the room. The ice machine was out of order. The electric socket by the desk was intermittent and the phone cut out in mid conversation with the front desk...twice before quitting altogether. One wall light did not work consistently. The bed was comfortable but the duvet is like sleeping under a plastic sheath. I never saw the staff change one. I made the mistake of trying to have a quick dinner in the restaurant. When the food eventually came, it was quite good. But when we are 4 of only 14 people in the restaurant you wouldn't expect to wait 45 minutes for a salad. On the good side, there was plenty of hot water and pressure. The staff could not have been more pleasant and did their best with a facility that saw it's best days in 1973. I will recommend to my company that they take this one off of the list. August 9, 2014
Rated 5.0 out of 5.0 by Excellent Stay I travel to Albany once every year and the hotel's service and accommodations are always top notch. All staff members make you feel welcome with a smile and "Good Morning." I can't remember the name of the bellhop, but he was fantastic. Will continue to stay here during any future trips to Albany. August 7, 2014
Rated 5.0 out of 5.0 by Great place to stay We had a very nice stay at this hotel. The staff was excellent. I would recommend this highly for business or for family. Enjoy ! August 6, 2014
Rated 3.0 out of 5.0 by left us stranded lounge was closing at 11:30 0n a Friday night??? was assured the hotel would set up transportation from Saratoga back to the hotel, left us stranded in Saratoga at 10:30pm. front desk rude. August 6, 2014
Rated 4.0 out of 5.0 by Great stay and breakfast dining ... No issues with the Holiday Inn. It is easy to get to and The Grill serves a great buffet or a la carte breakfast amenable to our picky family. August 6, 2014
Rated 5.0 out of 5.0 by Wonderful Atmosphere Atmosphere was wonderful. Staff was super nice and helpful. Rooms could be a bit more updated. Bathroom in the room was not anything special. Very old stained shower walls and sink was clogged. A/C was very noisy and never shut off. Overall, great place to stay. The kids thoroughly enjoyed bouncing back and forth from indoor and outdoor pools. Great place to gather with friends and family. Great job with the indoor pool grounds, making you feel super comfortable! August 6, 2014
Rated 3.0 out of 5.0 by Great staff and overall good value This Holiday Inn is from a slightly older time. Built around a central open area, with the feeling of a stadium raised over top of it, there is an indoor pool, an outdoor pool supposedly somewhere on the property, an exercise room, an arcade and decent wifi. The only non-trivial issue is that the cooling system felt overworked. Our room stayed warmer than the hallway for the entirety of our one night stay, even after the cooling system was repaired by a great maintenance guy. IF it wasn't an over-80(possibly 90?) degree day, it would not have even been an issue. The room was a little small by modern standards, but was more than serviceable. The room service was EXCELLENT. If you live in the Albany area, you should try their restaurant at least. The staff was amazing. Highly recommend staying, especially in the fall/winter. August 5, 2014
Rated 4.0 out of 5.0 by Would go back Clean and comfortable. Much better than some of the other local Albany hotels that I've tried in years past. August 5, 2014
Rated 3.0 out of 5.0 by My stay I would of like to get upgraded but due to be sold out and as a platinum i could not get it. that was very disappointed. the room was okay the mattress was hard to sleep needs new one. there was no free breakfast for the members witch is unusual for HI. The staff and housekeeping were great August 5, 2014
Rated 4.0 out of 5.0 by A/C Didnt work / I was moved to another room I always go to Holiday Inns because I have always liked their service and amenities that go with H.I. although this location does not offer the free breakfast which I love. The first night was not so good because the A/C unit stopped cooling. The next day I was moved to the connecting room which made it easy to move our belongings, and the staff helped too. I was told that they are fixing to start remodeling and renovating this hotel which it needs and I hope its all done by next year when I stay here again. Over all I was happy with the staff and the changing us to a different room with cold A/C. This is a busy time of year with the Race track opening and was worried about having another room open because they were sold out. When I came home I saw they credited me the first night back to me on my credit card which is what I expected but I was glad they did this without any argument at all. Thanks to all the staff and keep up your good work ethics and special thanks to Nate and Kerrin. August 5, 2014
Rated 5.0 out of 5.0 by Great service relaxing stay I had to stay here on a business trip, the service was amazing , the property was beautiful and clean. Simply a relaxing retreat when I was out of meetings. August 2, 2014
Rated 5.0 out of 5.0 by Accommodating to large group needs My son's baseball team recently stayed at the Holiday Inn and our large group was able to stay together mainly on one floor. They had use of the indoor and outdoor pool as well as the atrium. It was very clean and we felt safe. August 1, 2014
Rated 5.0 out of 5.0 by 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 July 31, 2014
Rated 1.0 out of 5.0 by Worst Holiday Inn I have ever stayed in The room was disgusting!!! The bath room was dirty, hair on toilet, soap wrapper was in the towel when I unfolded it, overall dirty. The room was by an outside door that slammed every time someone used it, this was several times a minute and continued late in to the night. Also where is the security with this door at night? I just left the Holiday Inn in Coxsackie NY any would recommend it to anyone, it was great. I all ways try to stay at Holiday Inns because I have all ways have been meet with clean and safe rooms. Not here!!!! July 31, 2014
Rated 2.0 out of 5.0 by Shabby and Musty The room was shabby and needs remodeling. Extremely strong musty smell coming from the AC unit. The carpet was worn and damp. The toilet tank had a crack and there was a large chip in the lid. There was constant noise during the night from a nearby exterior door. I would not recommend this property, but if you do stay here, definitely request a room in the tower, NOT the original building. July 31, 2014
Rated 3.0 out of 5.0 by Needs upgrades We had two rooms. One room was good. The other room the air conditioner didn't work. The maintaince man stated that he just goes from room to room trying to fix the system. The air system is 40 yrs old. They are talking about an upgrade which is Bradley needed. July 30, 2014
Rated 5.0 out of 5.0 Convenient Location, Comfortable Room Have had good experiences with this Holiday Inn over the past 10 years and my latest visit was no exception. A clean facility staffed by helpful people. July 29, 2014
Rated 4.0 out of 5.0 by Staffing Morning restaurant staff seemed overwhelmed. The gal at the bar was by herself and had trouble keeping up with the patrons. Apparently her cohort left her in the lurch July 29, 2014
Rated 5.0 out of 5.0 by great service and friendly staff room was clean and comfortable. staff was friendly and greeted me in the manner I asked them to. internet was free and fast. bathroom was clean along with plenty of towels and toiletries for my use. thoroughly enjoyed my stay. July 28, 2014
Rated 2.0 out of 5.0 by Poor bathroom cleanliness Your staff does a poor job here. Perhaps better training is needed or a better desire to do the JOB RIGHT July 28, 2014
Rated 5.0 out of 5.0 by Excellent Service Highly recommend this hotel. It was a delight to see such a caring staff, everyone was polite, helpful and genuinely cared about your stay being the best it possibly could be! Indoor/Outdoor pools both maintained and taken care of well. Lots of space inside must be a draw for younger visitors. Even with a lot of action going on, it was never loud in the room (and we stayed pool side!). Really enjoyed the restaurant and the new menu. July 25, 2014
Rated 5.0 out of 5.0 by quiet and comfortable room the room was quiet,dark and comfortable.nice large pool area especially for families.shower water pressure excellent...definetly will stay again.close to airport July 25, 2014
Rated 5.0 out of 5.0 by Comfortable bed and close parking for my room In general the room was comfortable; it was an inside room so the room was dark while sleeping. The pool was nearby but the noise level was not bad. July 24, 2014
Rated 2.0 out of 5.0 by Under Holiday Inn Standards This hotel could be a great project for a TV show that would be called Flip that Hotel. It's fine to have older hotels available to customers, but these are not called Holiday Inn. The price for a night is simply too expensive for what this hotel offers. Everything in my room was, at best, outdated, only exception being the TV. Horrible smell, loud AC, terrible bed. The bathroom... well I can't find the words to describe it. The shower... i don't even want to find words to describe it. Front desk service at check-in was below average. No smile from the employee, had to ask for my Gold status welcome gift. However, the check out crew was great. They even gave me a rebate following my comments on the room. Even with that rebate, I still paid too much for what I got. In short, a black eye for the brand. July 23, 2014
Rated 5.0 out of 5.0 by clean and comfortable The only thing about this hotel was there was not too many elevators and the ones they did have were hard to find and a far walk from our room, so we had to use the stairs. July 23, 2014
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