Rated 3.0 out of 5.0 by Cicero78 Billing
Will not stay at this location again as I made my reservation on Dec 6th for a Dec 19-21st stay and got billed on Dec 6th as it was on my American Express billed for Dec 6th. I have never had the happen to me in the past and I'm a Platinum member.
January 3, 2013
Rated 5.0 out of 5.0 by Rocket54 Fantastic Front Desk Agents. All had smiles and welcoming.
Fantastic Front Desk Agents. All had smiles and a welcoming glow. Even though we were in the holiday season, all were nice and jovial. It is a great thing to come off the flight, and have someone be extra nice.
January 2, 2013
Rated 5.0 out of 5.0 by Volmaniac Nice people and nice comfortable rooms
I have stayed at this motel few times before and I have never had any complaints. The rooms are comfy, quiet, and the staff is top notch. The last time I checked in I was told I couldn't get a smoking room. I think his name was Don at the front desk actually kept looking in the computer and got me one for the five days I was there. He didn't have to do that but that's how all of them are there. They don't just dismiss you when you ask them something and that's what I like about the place. People do make the difference. They have recommended great restaurants and even gave me directions to things before. I use to stay at the Desmond in Albany until they were full one time and I checked into here. I will not go back to the Desmond. Not that its not nice but this Holiday Inn has the X factor that makes me want to keep staying there.
December 20, 2012
Rated 3.0 out of 5.0 by jeff27 Smokey non-smoking
My biggest issue was that my non-smoking room smelled strongly of smoke. Other than that, I'd say it was average; the bed was comfortable, the furnishings were in good repair and modern, and the bathroom was nice. The room was on the smaller side. I feel like this should have cost under $100 a night, but it was more than that.
December 20, 2012
Rated 3.0 out of 5.0 by LuLu2 Average
This was a clean, but average hotel. Pool was nice and staff was friendly.
December 11, 2012
Rated 5.0 out of 5.0 by nichole Go for the towers
The rooms in the Towers are fantastic! What a difference....a much better experience!
December 4, 2012
Rated 4.0 out of 5.0 by Sssarah Staff exceeded expectations
As a member of the rewards club with this company, my night here was close to free. My family and I were on our way to our annual Florida vacation. My daughter had homework and I did not want her to have to carry a ton of books, the front desk made copies of the pages we needed. I was so happy and the girl at the desk did this during a very busy time of day without a complaint, thank you!
December 3, 2012
Rated 5.0 out of 5.0 by Magic Large rooms with comfortable beds
I have been a guest at this location before and find service at it's best. I really enjoy the inside pool area and would visit again.
November 21, 2012
Rated 5.0 out of 5.0 by SusieQ11 Comfort
Great Hotel, excellent location and helpful employees.
November 19, 2012
Rated 4.0 out of 5.0 by MurphUmp47 Great service but dated rooms.
The facility was refreshed and has a beautiful lobby, restaraunt, and wonderful staff. I found my room a little dated, but comfortable, and I was able to relax and enjoy my stay on business.
November 14, 2012
Rated 5.0 out of 5.0 by demeter Lots of room and very comfortable
I stay at this location because I love where it is located.
Wolf road is easy to get onto from the major highways,and has lots of choices for eating and shopping.
Lots of parking, lots of staff at the front desk to help you check in and alot of space in your room make this a favorite destination spot for me when I am in Albany.
I highly recommend.
November 11, 2012
Rated 4.0 out of 5.0 by smithmyles question
Overall good stay and I stay at a lot of Holiday inn express as a preferred guest.I thought it was a cheap call to be charged 3.24 cents for a medium cup of coffee after checking out.When stated I could go down the road and go to Panera bread company cheaper I was told to go ahead.For this reason,even though I have buisness in the Schenectady area 2-3 days weekly,I will not be returning.It is a matter of principal,and as a retired military officer will not tolerate rudeness.Thanks M.A.Smith Col. U.S.ARMY RETIRED
November 3, 2012
Rated 1.0 out of 5.0 by Bandit Awful
Initially couldn't find our room, had to drive around in several parking lots and figure out which building was ours. No elevator nearby, had to walk up two flights of stairs with luggage. Room smelled. Tried to use hair dryer and so old it stopped working mid-dry. Phone wouldn't work to call front desk, had to use cell phone. Took 30 minutes to finally get a new hair dryer.
October 26, 2012
Rated 5.0 out of 5.0 by Macajun Great Stay
I always choose the Holiday Inns when possible when I am travelling because I like the standard quality of the hotels that I know I can expect from them. With only a few exceptions, I know what to expect when I get there-no surprises!! Only quality rooms and services,with reasonable rates and the Wolf Road Holiday Inn is no exception. And another deciding MAJOR factor is, I am a smoker and they have facilities to accommodate my needs without having to leave my room!!! Keep up the good work Holiday Inn!!
October 26, 2012
Rated 4.0 out of 5.0 by countrygirl3476 Great Place
We stay here every year while we attend a training in Albany. Its a great place :)
October 22, 2012
Rated 2.0 out of 5.0 by Karen72 Average
I have stayed in this hotel several times before and I don't usually have a problem. I am usually greeted as a Priority Club member but not this time. I usually get a little package with coupons or something but not on this visit. I didn't get a room with a fridge for my double suite for 4 people to stay. I didn't get the extra towels I had previously requested when I set up my reservation online. It was a small room fo 4 people (which I aso listed when I set up my reservatin online). We had full size beds instead of larger. The breakfast buffet also was a disappointment especially paying full price.
We had a problem with the towel overflowing which was taken care of quickly; however, when the housekeeper came to clean up the water. He didn't clean the floor after wiping up the water. I felt that was gross so I had my family walk on towels the next day when they were barefoot from their shower.
I had done the same type of reservaton last year (for 4 people) and had a much better experience.
October 22, 2012
Rated 4.0 out of 5.0 by doctored Pet Friendly and Great Pool
Although the price was fairly high, the location is convenient, dogs are allowed (high fee though), and the pool/hot tub arrangement is very pleasant. Rooms are good, but there is a lot going on with conferences, shows, and meetings near rooms (we had a big one right outside our room). Heat control seemed ineffective, and room was often too warm. Room service food was good, but mistakes in orders twice and long wait time. Staff not particularly friendly and maids annoying. Seems to be quite good for business and meetings.
October 21, 2012
Rated 4.0 out of 5.0 by royal7805 Overall okay
Overall the experience was good, however, when I first checked in, I was given a room that was already occupied. I was completely mortified and embarassed to walk into a room after a long drive, and the room belonged to someone else! I felt horrible.
October 19, 2012
Rated 4.0 out of 5.0 by Coolz Great room, not so great check in service
My room was fantastic...clean, nice lighting, and comfortable. The hallways were clear and clean and the lounge was comfortable.
However, a run in with a frustrated front desk attendant diminished my good feelings and comfort. The gentlman who was working the front desk was very abrupt and curt during check in due to the influx of customers coming in for a conference. IT was ackward and uncomfortable-but everyone has a bad day...then it happened again when I was checking out...so I was not thrilled. Once is tolerable, twice...not so much.
October 18, 2012
Rated 5.0 out of 5.0 by Joan Staff goes above and beyond.
I frequently stay at the Wolf Road Holiday Inn. I'm most impressed by the personnel. Regardless of job title, every staff member goes above and beyond to help meet our needs. Special kudos to the front desk, sales office and wait staff. You are always cheerful and help make our meeting experience a pleasant one.
October 17, 2012
Rated 1.0 out of 5.0 by NYCGirl Not Up to Par
I am a priority rewards member and I have stayed at Holiday Inn's and Holiday Inn Express' many times. For the most part, I have always been satisfied and never complained. This time around I found the service to be below standard. It could be that the staff was overworked, but I did not find them particularly friendly at checkin. The ceiling in our room was painted sloppily, showing dark areas that were not touched when painting, the drawers in the room had an odor and the maid did not replenish the toiletry supplies when servicing the room that day. When I asked her for more toiletries, she challenged me by first saying that she had left them and then stating that she did not leave any because the hotel had a policy that they had to see the empty or half used bottles in the room, prior to replacing them. This for a minimum amount of shampoo and conditioner, that costs the hotel pennies, was totally unacceptable. Customers should not have to beg for toiletries. I reported these issues to the Manager who handled it well and told me she would reimburse me some of my priority rewards points used for the stay. To date they have not registered on my account and I am wondering if they ever will. It is indicative of my stay in general.
October 13, 2012
Rated 4.0 out of 5.0 by PhilNbrgNY Worth Staying at.
We stayed at the hotel for only a single night, but it was relaxing and had a homey touch. The room we stayed in had two queen beds which helped for a good night sleep. The check-in was quick and the staff friendly. We needed to leave a car there for a couple of days and they let us park the vehicle in the back parking lot. This was a big help to us. We ate breakfast while we were there and the buffet was very good. The waitress was attentive and the overall food experience was good. I would stay here again.
October 12, 2012