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Rated 3.7 out of 5 by 307 reviewers.
Rated 2.0 out of 5.0 Hotel is going downhill Service was mostly poor, both at check-in and in the restaurant. The room was fine but the bathroom was gross. The tub was dirty and the towels weren't much better. The restaurant was terribly overpriced for what you get, particularly for breakfast. Overall, it was a disappointing stay, considering I've stayed at this hotel several times in the past. I've noticed a general trend of decline. Things that need to be cleaned, renovated, or fixed are being "patched." Case in point, the back door hydraulic close wasn't working, so instead of fixing it, they just put up a sign, "Door slams, Use other door." When I stayed here last year, the door slammed, but the sign was not up. I assume this is at least a year-old problem that has not been properly addressed, like some other things I saw. November 18, 2014
Rated 4.0 out of 5.0 Great Locationm Very friendly and helpful staff. Location is great for shopping especially for Black Friday. Great amenities. Restaurant on sight is wonderful if you are too tired to go out. November 18, 2014
Rated 4.0 out of 5.0 by Good sleep I always sleep well at this hotel. There is very little noise and the bed is very comfortable. Which is after all the most important thing in a hotel room. November 17, 2014
Rated 2.0 out of 5.0 by So So This hotel has really gone down over the last few years. My company uses this hotel for employees coming to the area to work in our Technology Center, many travellers. The room I had was dated, carpets were stained, and the bathroom was small, and in poor condition. I stay primarily at Holiday Inn hotels while on business travel, this hotel was by far the worst one I have seen. I'll be looking for another option on my next visit to the Buffalo /Tonawanda NY. area. November 17, 2014
Rated 4.0 out of 5.0 by bathrooms bathrooms were clean but old ... coffee in the lobby was cold..and I would like to see complimentary breakfast ... November 13, 2014
Rated 3.0 out of 5.0 by Ok Stay The entire hotel is a single floor and required a very long walk to get to my room. Once in my room I noticed the heat was left on at 80 degrees. The age of the facility showed as it was not on par with what I am used to. While the service was fine, the poor layout and the need for renovations prevents me from recommending the property to others while I would not go as far as to say not to stay there. November 9, 2014
Rated 5.0 out of 5.0 by I enjoyed my stay at the Holiday Inn Buffalo-Amherst Staying at the Holiday Inn was very pleasant. My room was clean, comfortable, and private. There are areas in the hotel that need updated wallpaper and carpet, but my room was beautiful. November 7, 2014
Rated 4.0 out of 5.0 by Good night's stay the staff was very friendly upon arrival. room was clean and spacious. the towels lacked comfort, but that is something that will not deter me from staying again. overall great stay and would recommend this hotel to other guests. November 7, 2014
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