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Rated 3.8 out of 5 by 219 reviewers.
Rated 5.0 out of 5.0 by Recommended place to stay No real complaints. Shuttle service was an asset. If you're renting a car and come in late at night, use the shuttle service to the hotel and then get a ride back to the airport to save yourself a day's rental. The internet connection was spotty due to being in the back of the property. Nice staff. July 18, 2014
Rated 1.0 out of 5.0 by Buffalo Bust We do not usually travel in this capacity and not usually with our children. However, due to activities occurring in Buffalo that weekend, our group all stayed at this hotel. Unfortunately, our experience was much less than favorable. The hotel lacked outdoor common areas for the group to gather or plan things. Much of the hotel is surrounded by paved parking lots rather than grassy areas or play areas for children. This hotel is NOT conducive to this type of travel. July 17, 2014
Rated 2.0 out of 5.0 by Poor value Very disappointed in the value. Room wasn't ready when we arrived the first time after 3. Room change was at the very back of the hotel and a long wet walk from the pool. Ran out of coffee in the rooms. No breakfast or coffee in the lobby. No maps of the area available. July 16, 2014
Rated 5.0 out of 5.0 by Excellent upgrades. Excellent service Have stayed here in the past, and they went through a renovation to address shortcomings for 'years'. Result was worth it. Upgraded to 2014, comfortable, clean, lots of parking, and a most excellent staff experience. I always stay at IHG properties, and am consistently pleased with that decision. This was one more at that level. I am NOT a leisure traveler generally, so don't care about sight-seeing and coupons. I do care about comfort, consistency, and the things I need. All taken care of here. July 14, 2014
Rated 4.0 out of 5.0 by Dated facility. Wonderful Restaurant for breakfast. The facility was very dated. Our room was next to the cleaning cart storage. Staff was friendly. We only stayed one night but really enjoyed the breakfast at the restaurant the next morning. It was the best breakfast of our whole trip. Our waiter was wonderful, friendly and funny. July 13, 2014
Rated 5.0 out of 5.0 by Consistent and comfortable with current amenities We always stay at this Holiday Inn when in Amherst. July 11, 2014
Rated 1.0 out of 5.0 by Disappointed I was staying at this hotel as a part of a large group for a local tournament. We were very disappointed in our stay. Rooms took forever to get cleaned(after 3pm) and then when they did they didn't ever provide you with enough towels. When we called to request more, we were told that they did not have anymore because the person who does their laundry is only there for certain hours. I expected more from this brand of hotels, especially in this highly populated area. July 10, 2014
Rated 5.0 out of 5.0 by G from Stoney Creek, ON Excellent value. Clean, comfortable, great salt water pool for the kids and close to shopping and restaurants. We stay here regularly. July 8, 2014
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