Rated 3.6 out of 5 by 281
Rated 3.0 out of 5.0 by lette68 Room was Ok
The room we had was in part of the hotel that needed renovation, the decor was Ok but old, the room was well furnished but needed an update........we only slept in the hotel so it did what we needed it to do, provide a clean comfortable bed.
October 15, 2014
Rated 4.0 out of 5.0 by dude1, canada Comfortable bed and great service.
ComfoAvoid making customer service inquiries. Instead visit Customer Care or Contact Us for immediate attention
- Refrain from mentioning competitors or the specific cost of your stay
- Do not include any personally identifiable information, such as full names rtable bed and great service.
October 14, 2014
Rated 3.0 out of 5.0 by djallen813 Needs updated
Decent hotel with good bar but needs updated. Service was fine but everything feels old and does not reflect what I have come to expect with the refreshed Holiday Inn. There is competition in the area and my company has told me to go there next time.
October 13, 2014
Rated 5.0 out of 5.0 by jgwarren Good Value
Clean room, friendly staff, room was clean, bed comfortable and was overall are good experience, stay at this facility each time I visit Buffalo and that is approx. every two to three weeks
October 10, 2014
Rated 2.0 out of 5.0 by Unhappy shoppers Room not cleaned properly
Room was basic but comfortable for a two night stay. The only real issue when we arrived back to the room after a day of shopping was the cleaning of our room. At first glance appeared clean, however, upon further inspection we found that the bathroom had not been cleaned at all, fresh towels only. The tub, toilet, sink and floor had not been touched. The carpet was not vacuumed and when we hauled back the covers on the bed all the sheets were still wrinkled from the previous night sleep. All that was done was the bedspread was hauled up and the pillows fluffed up. We did complain to the front desk the next morning and they were very apologetic and would look into our complaints. The also asked if they could compensate us for the problems. We said no that we were only letting them know that they have a serious problem with one or more of the cleaning staff. Probably will never stay there again!!!
October 9, 2014
Rated 3.0 out of 5.0 by Judy the grand mama comfortable bed and housekeeping very helpful and curtious
With the fact that breakfast was not included, I feel we paid way too much for the 3 night stay. At least a continental breakfast would have been some help or a voucher to use at the hotel restaurant.
October 9, 2014
Rated 4.0 out of 5.0 by Patty-62 Returning Guest
We have stayed there a few times before and we will be back again. The hotel is a bit dated and needs a facelift but it is clean and the staff is great. Great location, just off the highway.
October 8, 2014
Rated 4.0 out of 5.0 by Rocox Short stay over; clean, great sleep
Fast speedy staff
Very clean hotel and updated rooms
Nice products in the bathroom
Good water pressure and well lit parking lots.
October 7, 2014