Rated 3.6 out of 5 by 284
Rated 3.0 out of 5.0 Weekend Getaway
Hotel is conveniently located off freeway and close to shopping and a variety of restaurants, even within walking distance. Minutes away from casino. Not the usual pillows so had restless and achy sleeps even though the mattress was very comfortable. Hotel bar/restaurant was nice for an evening watching 3 different games with my husband and although we did not have an actual meal, the appetizers and drinks were tasty and affordable. We did use the gym (better to use the free Bally's offer if you need a real good workout though) Pool also looked clean and nice so if I came back would definitely try. I would probably stay again but only on a very good deal as there are not many perks for IHG members.
October 16, 2014
Rated 2.0 out of 5.0 by Shabadoo1976 Tired Building
We were on a cross country trip and returning back East. This was the 6th IHG hotel we stayed at and the most disappointing. There's no elevator and for a family of seven means a lot of luggage. Our room was on the 2nd floor. We should have been offered a first floor room, if available. We had arrived around 9pm, so the kids were tired, we didn't get our crib until around 10:30pm. I offered to get it myself, apparently the person responsible was driving the van to the airport. The overall building is very "tired" and needs some improvement. Walls scuffed, doors without door closures (very loud when closing), doors beat up.
October 16, 2014
Rated 5.0 out of 5.0 by dpc70 A perfectly fine stay
We stayed for a wedding in the area. The hotel itself is a bit blah in terms of decor (walking down the hallway, my 8 year old son said this would be a great place to film a horror movie!). That said, the staff were incredibly nice and helpful. The cleaning staff and front desk were constantly smiling and friendly - and it wasn't forced or faked at all. There was an overall nice, relaxed vibe to the hotel - nothing was rushed, but any needs were satisfied quickly and efficiently. All that made for a great stay. The room itself was fine, if a touch dated as well. My only real "complaint" (if you can even call it that) was the morning breakfast buffet was lacking in variety and was just ok in quality. I'm trying to watch what I eat and outside of some not so great melon and apples and oatmeal, everything else was blandly cooked heart-attack food. Whattya gonna do? Also, we had a discount for being with the wedding, so without that, the room fee would be a tad overpriced - not terrible, but just a teensy bit too high, if you know what I mean. Overall, we all had a great stay, largely made possible by the fantastic staff.
October 16, 2014
Rated 3.0 out of 5.0 by lette68 Room was Ok
The room we had was in part of the hotel that needed renovation, the decor was Ok but old, the room was well furnished but needed an update........we only slept in the hotel so it did what we needed it to do, provide a clean comfortable bed.
October 15, 2014
Rated 4.0 out of 5.0 by dude1, canada Comfortable bed and great service.
ComfoAvoid making customer service inquiries. Instead visit Customer Care or Contact Us for immediate attention
- Refrain from mentioning competitors or the specific cost of your stay
- Do not include any personally identifiable information, such as full names rtable bed and great service.
October 14, 2014
Rated 3.0 out of 5.0 by djallen813 Needs updated
Decent hotel with good bar but needs updated. Service was fine but everything feels old and does not reflect what I have come to expect with the refreshed Holiday Inn. There is competition in the area and my company has told me to go there next time.
October 13, 2014
Rated 5.0 out of 5.0 by jgwarren Good Value
Clean room, friendly staff, room was clean, bed comfortable and was overall are good experience, stay at this facility each time I visit Buffalo and that is approx. every two to three weeks
October 10, 2014
Rated 2.0 out of 5.0 by Unhappy shoppers Room not cleaned properly
Room was basic but comfortable for a two night stay. The only real issue when we arrived back to the room after a day of shopping was the cleaning of our room. At first glance appeared clean, however, upon further inspection we found that the bathroom had not been cleaned at all, fresh towels only. The tub, toilet, sink and floor had not been touched. The carpet was not vacuumed and when we hauled back the covers on the bed all the sheets were still wrinkled from the previous night sleep. All that was done was the bedspread was hauled up and the pillows fluffed up. We did complain to the front desk the next morning and they were very apologetic and would look into our complaints. The also asked if they could compensate us for the problems. We said no that we were only letting them know that they have a serious problem with one or more of the cleaning staff. Probably will never stay there again!!!
October 9, 2014