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Rated 3.6 out of 5 by 265 reviewers.
Rated 5.0 out of 5.0 by Holiday Inn Amherst Great place to stay !! Very convenient to the University at Buffalo and Niagara Falls. The staff is very friendly and the area is near many local shops, stores, and restaurants. September 28, 2014
Rated 1.0 out of 5.0 by Not a recommended place to stay Bed was made up but had hair in it and sheets were wrinkled as if someone slept in it. Bathroom waste basket had a wad of hair in it. Same hair as in and on the bed. Outdated and lousy experience. September 25, 2014
Rated 5.0 out of 5.0 by Great location Great location for surrounding activities. The rooms are very clean and comfortable. I wish the bath amenities were better (shampoo, lotions), but the room rate is very good and I can bring my own lotions. The staff is great, especially for catering events. I've hosted a 65 business meeting here and the food September 20, 2014
Rated 5.0 out of 5.0 by Clean comfortable room and helpful staff My trip was a quick getaway. Check in was easy and smooth and the staff was very friendly. Any questions we had were answered promptly. I had to have my pass key reset and it was done quickly. When we couldn't figure out the Kuerig someone was sent to help out in less than 5 minutes. It was clean and comfortable and I felt safe. The pool area looked nice although I didn't get to use it. September 17, 2014
Rated 2.0 out of 5.0 by needs updating carpet felt damp at night , door to room looked old ,doorframe needed paint September 16, 2014
Rated 5.0 out of 5.0 by Better location and staff lovely The hotel with wifi that have good signal. The bed is very comfortable and staff members were very efficient. September 16, 2014
Rated 4.0 out of 5.0 by Always stay at this Holiday Inn I love staying at this Holiday Inn. The staff are AMAZING but you do need new mattresses as they have become very lumpy and totally uncomfortable. Also, you used to have hard and soft pillows but this time it was just not so nice ones. September 7, 2014
Rated 1.0 out of 5.0 by Rooms not ready at check-in. Even with reservations made well in advance my room was not ready at normal check-in time. Only excuse given by the manager was that they had a " full house" the day before. It took 45 minutes standing at the desk waiting for house keeping to answer their page to finally get my room. September 5, 2014
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