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Rated 3.6 out of 5 by 251 reviewers.
Rated 1.0 out of 5.0 by Ridiculous No customer service, no feeling of being a special customer, and no assistance offered if seen struggling. August 27, 2014
Rated 5.0 out of 5.0 by Very helpful staff Good area near all the restaurants and shops. Staff is riendly and helpful August 26, 2014
Rated 4.0 out of 5.0 by hotel condition The hotel interior and exterior just felt tired and old. August 22, 2014
Rated 2.0 out of 5.0 by Room cleaning issues If you wish to have a clean room at night when you return, this is NOT your hotel. August 21, 2014
Rated 3.0 out of 5.0 by Nice heated pool! Staff were so nice. We were greeted by very pleasant people that couldn't be more helpful. There was a lot of maps and brochures in the lobby to let us know of things to do in the area. Room was clean, the bed comfortable, and the pillows were just awesome! The indoor heated pool was nice. This is the 3rd time staying there. We'd stay there again August 21, 2014
Rated 2.0 out of 5.0 by Good enough If you need a room in this area, there may be better choices which include a nice breakfast. This property is clean, but very dated with a difficult layout. The hotel staff was friendly but couldn't do anything about the old layout. It seems like this was just an old motel that was enclosed and the hallways smelled musty. One can find better values elsewhere. This property makes me appreciate a new Holiday Inn Express any night. August 19, 2014
Rated 2.0 out of 5.0 by Hotel Review This appears to be an older property. Cleanliness is definitely not a core value for the owners or managers of this location. I stay at a Holiday Inn weekly and the rooms at this location are the dirtiest of any one I have visited. The cushions in the chairs had dust around the edges, the room carpets were worn and filthy (we had to put towels on the floor to walk on to keep our feet clean), the bath tub needed to be resurfaced (we thought it was dirt until we looked closely and saw the surface was coming off), the room had a damp and musty feel and smell, and the towels and bed linen were worn. Being an older property does not mean rooms have to be in the condition of the one we had. I write this from a Holiday Inn in DC that is older, yet it has been properly maintained. From what we saw, it appears this location gets a large vacation population and not much repeat business so the owners and management may not care about the condition of the rooms. If nothing is going to be done to keep this place up, then it is only a short matter of time before it becomes a true flop house. I only write this to warn people. I get no pleasure out of having to be this frank. One additional comment - housekeeping tends to get blamed for situations like this. To clarify, the wear and tear on the room we had was not the result of housekeeping. They appear to be doing the very best they can. I feel sorry for them. August 16, 2014
Rated 5.0 out of 5.0 by Holiday Inn Amherst Excellent hotel, and the best Holiday Inn Express I've stayed at so far:) No issue's at all, and would love to come back in October. August 13, 2014
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