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Rated 4.0 out of 5 by 204 reviewers.
Rated 3.0 out of 5.0 by Stay was Great, no copy of bill I have stayed at this hotel a few times and feel it is great for those travelers there for relaxation and the location was great. Being there on business it is imperative for me to have a copy of my bill after each stay to turn in expenses. However, unlike most hotels in the IHG brand, they did not leave a copy of my bill under the door on my last night's stay. So I figured, no problem all the IHG hotels have the bill available online when you log into your IHG acct, so I decided to wait and get it a few days later. When I went to check, the IHG site said that this hotel does not participate in the option for viewing the bill online. WHAT?!?!?! I am a 4 year straight platinum member of this chain and have never come across this. Again, I decided that I can let it go and just call to the front desk and ask them to email the bill. I called twice and STILL have yet to receive the bill in my email after giving 2 different email addresses. This is UNACCEPTABLE as I need the copy of this bill. Had I rec'd the copy under my door the night before my check out like MOST IHG brands do, this wouldn't be an issue. I frequent the Orange county area at least 5 days or so every other month and will likely not choose this hotel again after this as there are plenty of others to choose from. IHG Platinum member April 3, 2014
Rated 5.0 out of 5.0 by Pull out bed for kids was not comfortable My two boys had to sleep on pull out sofa, I needed it a full bed for them.Also on second day we could hear the delivery truck from our window too earlier in the morning.Lastly the curtains could not be drawn completely and the morning light did not give us privacy. March 30, 2014
Rated 4.0 out of 5.0 by Dirty Bathroom The Hotel is very nice but our bathroom was not clean. The toilet was very dirty when you lifted the seat the shower and shower mat looked like it had not been cleaned. We always have good stays at your hotels, but it looks like whomever is assigned to cleaning this room opted not to do a good job. March 28, 2014
Rated 5.0 out of 5.0 by Great Service, Great Prices We stayed at the Holiday Inn for our ATA Karate Spring Nationals. We were greated every time by a smiling face. The rooms were wonderful. Compared to where my father in law stayed down the street-this hotel was like heaven! The only bad thing I could think of was the price of food at the restaurant. (While it was good!) It was a bit pricey. Other than that, we always had a clean room when we came back everyday! March 27, 2014
Rated 5.0 out of 5.0 by Great stay, except for.... The hotel is fantastic. Everything we needed. We did the adjoining Kid Suites with the bunkbeds and XBOX 360's. Kids loved those. Everything at the hotel was great. Pool was large and warm. Room was great. TV didnt work right. Kept cutting out. Room Service was very prompt. Housekeepign did a great job of assessing our needds and left extra towels in the room All in all fantastic. Except for the people off to the right of the front desk. I was asked 50+ times, "Excuse me sir. Are you going to Disneyland.?" After being on the road for 7 hours and trying to check-in, Vicky from the timeshare counter asking my 3,7, and 9 year old kids to come over there, extremely rude. I am not sure how you are even allowed to do that in a IHG Property as they were sending us to another hotel / property completely for a free breakfast and presentation. Isnt that lost revenue for your own hotel? Asking for my cell phone number, personal information. The hotel is great. You really need to do something about that timeshare counter at check in. They are rude. and flat out annoying. Checking in was very difficult with having to watch my kids and finish up at the front desk March 22, 2014
Rated 4.0 out of 5.0 by Anaheim Good & clean hotel to stay. When I checked in, the fire alarm kept chriping. I called and waited for 15 minutes but noone came to fix it. I had to go down to the desk and asked for another room. Normamly, I would not mind to wait , but that day I was tired and needed rest. I was the only inconvinence. (Very annoying when you try to rest.) The cleaning crews should have noticed the chriping sounds and alert the managers. March 10, 2014
Rated 5.0 out of 5.0 by Great rooms near Disney without Disney-stress atmosphere I stayed here on a Friday and Saturday night in February. While there were quite a few guests with small children who were obviously going to Disneyland, I didn't feel overwhelmed by them. On Saturday, I was able to walk from the hotel around Anaheim and to the Disney strip. There is a shuttle stop in front of the hotel. The room itself was very nice, with a sitting room area with its own tv, a bedroom with tv and large closet, and a nice bathroom. The only thing missing was a mirror on the wall; there was only the mirror in the bathroom with the counter in front of it (this only matters if you put on makeup :)). The sitting room had a desk with plugs for both laptop and cell phone. The internet worked fine, though it was not extremely fast (nor extremely slow, for a hotel). The view from my room wasn't great- mobile homes- but I suspect there are other rooms with better views, and I didn't spend that much time in the room anyway. The staff were very friendly. They gave me change to use the laundry room, which is on the 9th floor behind the elevators. I wouldn't rate the laundry room that highly, but it is there, with three washers and dryers, it is cheap, and they do sell both detergent and dryer sheets downstairs. This was a big help to me as I was one week in to a two-week business trip and making the most of the weekend in between. I did not try the pool or fitness room (got my exercise outside), but there were quite a few people enjoying the pool and spa, so I imagine it's nice enough. I would definitely recommend this hotel. March 2, 2014
Rated 2.0 out of 5.0 by Can't believe it I stayed In my room for four days and forgot my husbands $800 dollar belt on the drawer in the room called two hours after I checked out and they won't give me a straight anwser if they have it I've left messages spoke to 10 different workers and they are all very fishy and odd about it !?! And I've even used charger back website and still no response seems like something's weird about that! February 26, 2014
Rated 5.0 out of 5.0 by Would stay here again I was very impressed with this hotel. Considering the hotel was sold out (as was every other hotel within a 20-mile radius) due to a huge basketball tournament AND a huge cheer tournament (not sure what else)... I was amazed at how upbeat the front office was; and how prompt and nice they were re our requests! Pros: Beds were comfy; bathroom was nice; Nice, flat screen TV was perfectly centered between the 2 dbl beds. Good quality picture! We requested a roll-up bed (which was delivered within minutes). Although it cost $15, it was nicely made up and comfy. We requested extra blankets; delivered w/in minutes. Requested toothbrushes and toothpaste (separate requests, both delivered within minutes). Food from American Brasserie pretty good. Rcvd confirmation phone calls from front desk after every request to ensure we recvd our items. Couldn't hear anything on either side of our walls or in the hallway. Not even slamming doors (usually a real annoyance).Truly amazing considering how crowded and full of kids this place was. Cons: When a/c came on during the night, it was loud and woke my husband up over and over. Hair dryer made high pitched ear piercing noise once in a while... They should have ice machine on every floor. Could hear traffic outside. February 20, 2014
Rated 5.0 out of 5.0 by The best hotel for the price in the area We have a son working for Disney in Anaheim so visit there often and have tried a number of places. This was the second time we stayed at this property and found it great both times. We got an excellent price online when we bought early pre-paid reservations making this an excellent deal for us. A number of the family friendly places with low prices in the Disney area are pretty tired looking hotels but not this one. They don't nickle and dime you for extras like parking which a lot of places do. A good bang for the buck and we will definitely keeping coming back to this one. February 12, 2014
Rated 2.0 out of 5.0 by BAD HOUSEKEEPING, BAD CUSTOMER SERVICE We stayed here because of our Disney Trip, the location is good because there are a lot of nearby restaurants (not walking distance, only by car or shuttle) The room was average, there was wear on the wallpaper and also the chairs they had were ripped, like someone took a knife and sliced it open. The bathtub was clogged and we had to un clog it ourselves because we called housekeeping/maintenance and they never came. The next day when we came back from our long tiresome Disney day, the soda cans we left out were not thrown out, the trash was overflowing and was not thrown out, the bed was made but with the same sheets we slept in the night before (my daughter spilled soda on them and that's how I know they were not changed) The pillowcases were not replaced either, nor were the towels. We had to call and ask for new ones. The floors were not vacuumed, which explained the smell. Is it too much to ask for a clean room? I called the front desk to give them feedback and a chance to make it better before I left a review here and they brushed it off and all they said was "oh sorry about that" so the girl in the front really didn't care. I will never stay here again and I was going to recommend this place to my family since they are going to Disney in a month but I will definitely let them know to stay away. Next time I will pay a little more money for a clean room at a another hotel! February 11, 2014
Rated 3.0 out of 5.0 by No coffee! The first morning, there was one pouch regular coffee and one pouch decaf coffee. I used the regular coffee and enjoyed a cup first thing in the morning! However on the second morning, I go to make coffee....there's only one pouch of decaf! I ran downstairs to get a cup there....NONE! how disappointing! :-( February 9, 2014
Rated 3.0 out of 5.0 by bad location. bad beds Bad room Bad location Dirty room condition No breakfast January 12, 2014
Rated 4.0 out of 5.0 by One night stay - Great breakfast My girlfriend and I stayed for just one night as we wanted to tick disneyland off the list while we were away. Great hotel to do this at - Seamless check-in, easy transport to the parks, comfortable and spacious rooms. Great breakfast in the morning - Would stay again if going to disneyland January 6, 2014
Rated 4.0 out of 5.0 by Very friendly staff. speak Spanish The clean rooms, and very friendly staff. speak Spanish December 12, 2013
Rated 5.0 out of 5.0 by Great Service and Great Room This is the 2nd Holiday Inn i have stayed at this year. I am sorta picky about where i stay but also on a budget but this place was great for me. I totally recommend the Kids Fun Suite for anyone with kids. I have 2 boys 7 & 8 and they loved thier little area and so did we it kept us from fighting over the tv. My youngest loved the Xbox and the game selection they had. The beds were nice for hotel beds and the room was quite did not hear much noise from out side. I also loved how the tran to disneyland was out side the hotel came in handy on our last day as i had take my son back to the hotel becuase he got sick adn did not want to take time from someone to drive us back. The only downside i had was the room did not have a microwave so warming up left overs later in the evening was not an option. I definatley will be staying here again the next time we come to disneyland. Note: this is the 2nd holiday inn i stayed at this year and each of them were great. December 10, 2013
Rated 3.0 out of 5.0 by Great value, needs attention Excellent value and close to everywhere I wanted to go. Rooms are showing age. Wallpaper was damaged, areas of furniture were showing wear. Hotel is nearby freeway and traffic noise was audible in the rooms. A/C unit was loud, but worked fine. Really disappointed the treadmill was out of order as most of the time, Holiday Inn fitness equipment is usually in good order. December 6, 2013
Rated 5.0 out of 5.0 by Awesome Location is awesome, shuttle was great, service was great, having onsite restaurant-great! Will def stay here always when we come to Anaheim. Quiet floor. December 5, 2013
Rated 4.0 out of 5.0 by Great house keeping staff Get staff to deal with. Enjoyed the stay. Good room service. December 2, 2013
Rated 4.0 out of 5.0 by Great Value Very clean and very nice staff. Only thing was the fireplace in the restaurant didn't work. It was raining all day and cold. A nice cozy fire with dinner would have been great but we were disappointed. There was also no free breakfast but our kids are under 12 and were allowed to dine for free so that was nice! November 26, 2013
Rated 1.0 out of 5.0 by Accommodations Accommodations and service, Billing inaccurate was charged for store merchandise never signed for merchandise. Called hotel was informed to call later staff unwilling to address billing. Will never stay and/or recommend location to coworkers November 23, 2013
Rated 5.0 out of 5.0 by Great Place to stay. I have stayed at this hotel approx. 10 times since 2006. It is conveniet for all my needs. November 22, 2013
Rated 3.0 out of 5.0 by it's the little things the size of the room was nice. the location was great. during our week stay, our soap and shampoo were not replaced. The towels were only replaced after I called and asked. November 19, 2013
Rated 2.0 out of 5.0 good front desk service had pleasant time, but had an issue with security around building. I had found a key card on top of trash can in rear of building. I used it to see if it worked and it worked. I am a veteran with ptsd and do perimeter checks and that wasnt pleasant. Also when checking out I had to walk around some kind of Spanish sign up desk that was in the way of the walk way and almost fell when I had to navigate around them. Not sure if I will be back. November 17, 2013
Rated 4.0 out of 5.0 by Pretty nice hotel great value. I stayed here for a long weekend and it was very nice. It is weird that you have to pay extra for breakfast so I did not partake in that. So I am not sure how their food is. The room was very clean and comfortable. One down side was that there was no conditioner in the bathroom. There was just shampoo, soap, and lotion. Upon checking out I was told they had conditioner at the front desk. It's not a bid deal I just didn't use conditioner for 3 days because I was unaware of it being at the front desk. It would have been nice if I was told this upon checking in or a note in the bathroom. I am not one to ask for things I just assume if it isn't in the room like it should be they don't have it. It was a very minor thing I would defiantly stay here again just bring my own stuff next time or ask :) November 13, 2013
Rated 2.0 out of 5.0 by Friendly staff not so clean We stood on a trip to Disneyland for 5 nights. We ate at their restaurant and they were so friendly and the food was good. I got sick on the last day. I was very nauseated, so the waitress and other staff there went out of their way to make me a seltzer drink to help calm my tummy. Very nice and it did help. The room was not what we expected though. The first night the "kids Box" room was not properly sheeted. I would have preferred just getting 2 full beds instead of the kids "suite". It's just a box in the regular room that contains a bunk bed, a twin and a TV. No real walls, just a decorated board to separate the room. Our kids dropped something on the floor and came running to us that there was trash and potato chips under their bed. Not Clean at all. The closet organizer was broken so we just made do. The bathroom was okay but one day after we came back from Disneyland, I went to use the restroom but it was clogged with the trash from the bathroom waste basket. The housekeeper didn't bother to throw it in her cart, she just dumped it in the toilet. Needless to say, my husband had to fish out some of the trash in order to use the toilet. Thank God they had hot water. Also, when we checked in, there is a person who tells you that they have a welcome package for you. Then continues to try and get you to go to their timeshare presentation. Then whenever you are in the lobby, they will continue to try and bother to get you to go to the presentation. we were just running through the lobby and waving our hands, No thank you. Very annoying and pushy. All in all for the price it was okay but we would not stay there again. November 9, 2013
Rated 5.0 out of 5.0 by Great Service My family and I had a very good experience while we stayed at the Anaheim-Resort Area hotel. I would stay there again in a heartbeat I have stayed in many hotels and this one made me feel at home. November 7, 2013
Rated 4.0 out of 5.0 by Valley Vacationer The Hotel was Excellent.! The Staff in the Hotel itself we're very Polite, Helpful. The restaurant Staff weren't as nice as the Hotel & the,( Kids eat free is a little mis-leading). October 30, 2013
Rated 4.0 out of 5.0 by A fun experience for the kids! My kids enjoyed the jungle themed room. It's nice that it is kind of separated from the main bed. The adult bed was ok but was noisy every time you moved. Staff was really nice and the room was clean. I was kind of surprised that a room for kids had no bathtub. October 27, 2013
Rated 4.0 out of 5.0 by Spacious room close to Disneyland This was a spacious, comfortable room close to Disneyland. It was a resonable price. The one time we ate at the restaurant the food was good and the service fast. The only downsides are (1) the bathroom was not cleaned propely when we arrived or the next day and (2) we could not sign onto the internet and the front desk staff was not helpful in resolving the issue. October 25, 2013
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