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Rated 3.9 out of 5 by 188 reviewers.
Rated 4.0 out of 5.0 by beautiful grounds, would like to see in summer The blankets were lumpy. Only thing found wrong with the hotel. May 2, 2014
Rated 5.0 out of 5.0 by home away from home i've been staying here many years, i'm always greeted by name and i feel welcome every time i arrive. i'm out 60+ nights a year and i stay at IHG hotels exclusively. this is the nicest , most professionally run and the cleanest IHG hotel i stay at. if it isn't, it should be a flagship of the brand. April 11, 2014
Rated 4.0 out of 5.0 by Friendly staff, nice room. Pleased to be told that our room was "clean and ready" when we walked in about 2 hours before office check in time. Front desk staff was always friendly and upbeat, considering they were having a busy weekend with lots of local youth sports events going on. They even had a room open for guests to watch the UW Badgers play a tournament game! The room was nice and clean. The microwave and coffee maker were a bit difficult to operate but worked well enough. Loved having a fridge in the room! Could have done with more towels #we had 4 in the room and 3 bath towels#, but that seems to be the case with any hotel. Again, considering the number of kids staying at the hotel, the noise levels were fine, probably in part to the staff notifying guests of the quiet hours from 10-7. The hotel was in a good location, across from Fox River Mall. While we didn't visit the mall ourselves, the proximity to the mall has the advantage of having many shopping opportunities, and more importantly #To my family, at least!#, many nearby family friendly restaurants. April 10, 2014
Rated 5.0 out of 5.0 by Convenient location for the purpose of the trip. Very enjoyable stay, comfotable surroundings, friendly staff. April 4, 2014
Rated 3.0 out of 5.0 by just ok Not really sure it is worth the price. Staff is great and it is clean. Bedding just alright. Heard doors closing all night long even on the "quieter" 7th floor. There was a ball tournament in town so it made using the pool area impossible. Stayed at nicer motels in the area for less money that included breakfast. April 3, 2014
Rated 5.0 out of 5.0 by front desk was disappointed that your front reception area did not have the Badger game on in the main lobby nor would they switch the channel, even tho several guests asked them to, so we could view it April 2, 2014
Rated 5.0 out of 5.0 by New Management...GREAT SERVICE! I had a slight issue w/my stay and it was immediately taken care of ...VERY professional, GREAT staff!...they even followed up! VERY VERY impressive! Will stay here again! March 31, 2014
Rated 4.0 out of 5.0 by Great staff What brings me back to this facility is the excellent, accommodating, professional staff. I do have some issues with the satellite t.v. Service, but I have stayed at other holiday inn properties and where they use satellite the problems are there as well. March 29, 2014
Rated 4.0 out of 5.0 by Great executive level happy hour complimentary happy hour on the 8th floor was a great surprise. March 24, 2014
Rated 5.0 out of 5.0 by Excellent if doing business in the Appleton or Neenah Area Hotel was very convenient while landing in Appleton, WI for business. Hotel, Lounge and Restaurant Staff were incredible. Everything is local for a variety of lunches and dinners. March 23, 2014
Rated 2.0 out of 5.0 by Great service, but hotel is dated and uncomfortable beds. Great customer service at front desk and breakfast staff. Buffet not very fresh an hour in, so ordered off menu rest of week which was better quality, but a little pricey. Very hard mattress and very soft and small pillows so slept terribly. There was a decent amount of light and noise that came thru the room door. The hotel is definitely older/dated which I don't prefer, so I wouldn't stay here again most likely. Large fitness room with lots of options, although some equipment is a little older and needs some attention. Very convenient location right off hwy and close to lots of restaurants and shopping. March 14, 2014
Rated 5.0 out of 5.0 by room accomadations The room was spacious and comfortable. Quite up to date. The beds were a bit low to the floor, something a bit odd to me but they were comfortable. March 13, 2014
Rated 5.0 out of 5.0 by Needed Refrigerator and Microwave I Would Liked to Have Seen A Refrigerator and Microwave in the Room. For Being a Holiday Inn, I was Surprised The Room Did Not Have These Features. I Feel This Is A Higher Quality Hotel Compared to Some We Have Been To And Those Hotels Had A Micro March 6, 2014
Rated 4.0 out of 5.0 by Holiday Inn Appleton, Wi Nice Hotel. I have been there before and the people there are very friendly and will help you with Anything that you need. March 6, 2014
Rated 5.0 out of 5.0 by appleton Just make it not snow next time. Otherwise everything was great. March 4, 2014
Rated 5.0 out of 5.0 by Comfy bed with a fantastic view of the city Our stay was quite short.. but we were very satisfied with the room. Carpet could use a cleaning though. March 2, 2014
Rated 4.0 out of 5.0 Good hotel for business Great location for a business trip (close to restaurants, shops, etc.). The hotel has a bar/lounge and a restaurant for breakfast. They have a pool and hot tub, as well as a workout area (bigger than most, but minimal free weights). February 25, 2014
Rated 5.0 out of 5.0 by Clean, modern and excellent staff. Attended the play Wicked, and the hotel gave us a free shuttle to and from the performance. Enjoyed great food and drink in the Pub February 25, 2014
Rated 4.0 out of 5.0 by Excellent staff and service As an ITW employee using this hotel y numerous occasions, the hotel provides a great alternative and the staff is always excellent. My recognition to their service and support. Best regards. Gabriel February 23, 2014
Rated 2.0 out of 5.0 by Not Good My wife and I had this overnight trip to the Appleton area to see a show planned for months. Upon our arrival we were treated rudely and unfairly by the front desk clerk we were dealing with. When we got to our room, both being in school, we attempted to check our e-mails and had no internet access. Our room had no fridge or microwave, and upon requesting one be brought up it took over 2 hours for that request to be met. Apparently the front desk waited those 2 hours until the shuttle driver got back and had him bring it up, must have been to difficult a request for one of the three individuals working the desk. The only positive's of the hotel were the mattresses and the shuttle driver. He was great, maybe he should be more involved in customer service than the other individuals we had contact with. February 21, 2014
Rated 5.0 out of 5.0 by Uncomfortable Bed and Pillows were not good Everything else was good. The floor in our bathroom was dirty. The wedding was excellent and the workers were very friendly. The dinner for the wedding was very good and service very good. February 20, 2014
Rated 5.0 out of 5.0 by Nice hotel I love Holiday Inn Express and Holiday Inn. They are always clean, staff friendly. My room was huge, bed comfortable, thermostat worked, I slept well. The bathroom was not the best. Needs updating and if you are staying at a Holiday Inn in Wisconsin, BRING HAIR CONDITIONER! For some reason they no longer have conditioner in the bathrooms? Otherwise, I highly recommend! OH fitness room is AMAZING!!! February 14, 2014
Rated 5.0 out of 5.0 by Nice place to stay. We were greeted and given great service from the time of entry. The room was spacious and comfortable. The biggest negative was it was 10 below zero out, and the room was set at 60 deg. Also, most of the other Holiday Inn places we've stayed at have given us free or greatly discounted food for being gold point members. February 11, 2014
Rated 5.0 out of 5.0 by Always excellent customer care Staff always takes very good care of me and responds to any needs I or my customers may have. February 3, 2014
Rated 1.0 out of 5.0 by Dark and run down rooms An embarrassment to the Holiday Inn brand. Dark room, uncomfortable bed, not enough power outlets (alarm clock cord run from the wall by the bed, let alone none by the bed for your own needs), shower head at forehead level of a 5'8" person. I wish i had thought to take pictures. On a positive note the woman who checked me in and out was very friendly while the male I assumed to be the manager walked right by as I was sharing my concerns. February 2, 2014
Rated 4.0 out of 5.0 by Great Staff Staff are always nice, efficient, and really helpful! January 27, 2014
Rated 5.0 out of 5.0 by Great service and hospitality The entire staff is always friendly and exceptionally helpful. They go out of their way to help. Top shelf group. Always look forward to staying at the Holiday Inn Appleton. Thank you! January 11, 2014
Rated 2.0 out of 5.0 by so so The bed/ mattresses were low to the ground. The mattress were not comfortable and the end went up when I sat on the end of the bed ( I'm an average size guy, LOL). The second day when we came back to the room, the bathroom towels on the floor were taken but the two on the back of the bathroom door were still there and wet. The ones taken to be cleaned were not replaced....... The room was nice with microwave and refrigerator and they were clean. The down fall was clean, dry fresh towel replacement and matresses, or I would have rated higher. January 10, 2014
Rated 2.0 out of 5.0 by Not the best HI in the Fox Valley I stayed here recently for 2 weeks for a work trip. I was on the executive floor which required an access code, that was nice. But the new renovations don't seem to be more than a coat of paint and new linens. I had to request hair conditioner in my room because they don't stock it in the rooms, which means they are pinching pennies (especially since I was in an executive room). I also had to request a fridge and microwave, which came in and stayed on a wheeled cart. I will say that my requests were met quickly and the staff was great about it, but these are items I don't feel like I should have to request. As for the rooms, if these beds are new, they were cheap, because they are not very comfortable and the pillows are flat as can be. And the TV selection is very limited. Lastly, the showers are cramped and the water pressure is non existent. I understand there are limits on the physical structure of the old building, but that doesn't explain the lack of water pressure. As far as the exec lounge, it looks very cheap and they don't even serve breakfast on monday mornings (again pinching pennies, as I understand not a lot of business travelers arrive Sunday night, but some do and breakfast would be nice) The drinks at night during the week are nice, but the snacks could be improved upon. I imagine for a night or two, this place is tolerable, but for a longer stay, I'll be looking elsewhere as there are numerous choices in the area. January 4, 2014
Rated 5.0 out of 5.0 by Nice Pillows I don't know why but I notice nice pillows, it can make a big difference in the quality of my sleep. I also appreciated the recognition of my Platinum status. There were no more rooms on the concierge floor but I was given access to the lounge without asking. That was a nice touch because I was traveling with someone who already was on that floor. We were able to share a small snack and beer after a long day and meet before the start of the day. December 27, 2013
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