Rated 3.9 out of 5 by 336
Rated 3.0 out of 5.0 by leaf viewer Staff wonderful, location beautiful but a couple of concerns
The facilty was beautiful and the staff very helpful. They were very responsive to any needs.
However, the website failed to mention that the indoor pool noted was greater than 1/4 mile from the main body of the hotel. This is not what was expected by our 12 year old son or his parents.
The laundress may need a bit more bleach in the washcloths. We learned of the staff's responsive nature when we were required to call a number of times for additional washcloths. There were multiple stains on them.
Additionally, there was NO water pressure and we were housed near the elevator and found there was a foyer area just outside our door where the sound traveled upward very effectively.
October 21, 2014
Rated 4.0 out of 5.0 by Moondancer Quirky layout in beautiful setting
I stayed at the hotel for one night to attend a professional conference. The location is difficult to find. The hotel was fully booked, as it was leaf season and Asheville is a great destination. At 6 pm in the evening, there was a long line for check in, and it went slowly. I was not provided with a map to my room, nor did I realize I would need one until the third try. I was at meetings for most of my stay, and found the staff very pleasant and helpful, the common areas a bit dated, and the banquet service somewhat careless. Had I had more time to explore the area, I might have had a more enthusiastic view of the place.
October 20, 2014
Rated 4.0 out of 5.0 by Loved Location Beautiful location great staff
The only reason I rated sleep quality not excellent, I slept on a soft pillow which had my neck in a cramp. However, I realized that the type of pillow was written on the pillow case, I thought all of them were the same because both of them on my side were soft. Had I known that the other two were firmer I would have switched.
October 19, 2014
Rated 5.0 out of 5.0 by leaf peeper2014 fall foliage
staff was very attentive on check-in. although room was not ready, they told us an approximate time to return and suggested places to visit downtown. Although room keys seemed to work for 24 hours, staff was quick to apologize and issue new key. Elevator needs a boost - everything else was grand. thanks!
October 15, 2014
Rated 5.0 out of 5.0 by chiquitta2 Nice Restful Hotel away from downtown
This hotel is in a beautiful setting. It is 1 mile from downtown and they have a shuttle. It accommodates large meeting groups, but we were just individual travelers. We were treated fine. It has loads of tennis courts if you want to play. It is pet friendly. It was very relaxing to stay at.
October 14, 2014
Rated 4.0 out of 5.0 by raysoray Plumbing
My experience was good with one exception; the bathtub drain would not drain properly. After a quick shower, there was water standing at least an inch deep. Called the front desk to report the problem and it was not resolved. Stopped by the desk to leave a second complaint. the next day. Problem not resolved again. Staff should have let the water run as a regular shower would have lasted then they could see the problem. Room 104. Other than this issue my stay was good.
October 13, 2014
Rated 5.0 out of 5.0 by Linda AL Very nice experience
Staff members were helpful, efficient, and attentive on check in . Restaurant staff was great. Food was very good and fresh.
Room was very clean and loved the aromatherapy provided for use. Comfy bed and pillows. In fact, I meant to get the name of the pillow brand before I left!
Rooms were serviced well daily.
Internet worked well in our room.
Location is convenient and the hotel provides a shuttle to downtown for $5. Staff gave excellent directions to Biltmore. Resort is a bit tricky to get in and out of until one gets familiar, but it's a great location to all things Asheville!
October 12, 2014
Rated 4.0 out of 5.0 by Jpa928 9 outa 10
A bit difficult to find but worth it. An excellent place to stay over while traveling. Building access was a bit narrow.
October 12, 2014