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Rated 3.9 out of 5 by 284 reviewers.
Rated 4.0 out of 5.0 by I misplaced an item. The stay in this hotel was adequate, however upon my leave I accidentally left a personal item. I called into the hotel to speak to hotel house keeping management but was redirected over and over in a 4 hour period. It was very difficult reaching this person. August 18, 2014
Rated 5.0 out of 5.0 by Great Experience Great location for events at Philips Arena or Georgia World Center. Walkable for a downtown location. August 12, 2014
Rated 4.0 out of 5.0 by Good Service When I checked in I was greeted immediately and the man that greeted me helped check me in. He thanked me for being a member. The valet helped direct me what to do. I had a very good nights sleep. August 12, 2014
Rated 5.0 out of 5.0 by Surprisingly friendly and competent staff. I'll be staying here again for future business meetings. August 12, 2014
Rated 1.0 out of 5.0 by Not again Called for directions and was made to feel like I was wasting her time. Bathroom had hair all over the floor. Wall paper in hallways falling off the wall. Reserved the room online and was quotes one price and was charged a higher price. August 11, 2014
Rated 5.0 out of 5.0 by Great reception and Farewell Your hotel provided a warm and comfortable environment. The staff and the facility gave way to a very enjoyable evening. The valet service served my families needs above the norm of expectation and the resturant provided a breakfast that made my tummie smile. August 11, 2014
Rated 4.0 out of 5.0 by sehr freundlicher Service, Hotel ok Personal war wirklich sehr freundlich und hilfsbereit! Gebäude und Zimmer etwas veraltet, aber trotzdem komfortabel und gut im Preis-Leistungsverhältnis August 11, 2014
Rated 4.0 out of 5.0 by nice people The staff are real nice and helpful. Having parking and a shuttle bus to get you around would be a nice feature. The business center is nothing special. The staff are real nice. August 10, 2014
Rated 4.0 out of 5.0 by Friendly service in Atlanta downtown The best part was the friendly staffs and services - front lobby, parking etc. However, the room could be cleaner. In sum, it was a good staying and I can recommend this hotel. August 10, 2014
Rated 2.0 out of 5.0 by Barber from Louisiana We stay here every year but this time we had a room next to the elevator and the hotel was very busy. We were extremely tired after a long drive but could only get limited rest. We were very disappointed! August 7, 2014
Rated 3.0 out of 5.0 by Not the greatest experience Arrived late to check in on a Thursday, but we called to inform them we would be in after 10pm. We were told our reservation would be marked as late arriving. When we got there at 10:30pm, our room had been giving away. They worked long to get us 2 rooms next to each other to hold all 4 of us in our family. 2 kids and 2 adults. We ended up having to split up into different rooms. The rooms had small beds and the tv unit in one room would only work if you played with the cable connection. The rooms stated non-smoking rooms but sure smelled like someone had been smoking in them. The parking was chaotic as it was only done by Valet, but there was only one valet person working and about 10 cars lined up in driveway to get checked in. Seemed like a lot of people were checking in late and many had similar problems as we did. There were no luggage carriers available and when asking the valet he said he had no clue where to get them and that he was overworked and could not help us. Pretty disappointed in our 2 nights there and probably will not come back to that hotel in the future. There was a Microsoft party going on that weekend so maybe that added to the rush of people staying near centennial park, but you would have thought the hotel would be prepared for this. August 3, 2014
Rated 4.0 out of 5.0 by Great location The location is ideal for anyone who is wanting to see all that downtown has to offer. The hotel is within walking distance to many attractions and food places. July 31, 2014
Rated 5.0 out of 5.0 by Great room ! The room was great. Very comfortable. Try and stay away from the street side because the lights from the ferris wheel across the street lit up my window all night. Casey, who works at the front desk is great !!! She helped with all my needs ! Thank you !! Tiki701 July 31, 2014
Rated 1.0 out of 5.0 by Worst stay ever in a hotel I was there from Thursday until Monday my room was never cleaned. I had to ask for hand soap, toliet paper and towels. Phone in the room didn't work someone came and looked at it and told they would come back and fix it, no one ever came. I had to carry the microwave to another location in the room in order to use it cause there was no outlet. The curtain was falling down and there was dust on the lamp shades and headboard. The stench of garbage when you walked out the front door was horrible!! Worst stay in a hotel ever!! July 30, 2014
Rated 2.0 out of 5.0 by Mislead on extras We booked this hotel based on the Aquarium package. The understanding that we had was upon our arrival we would receive tickets for the aquarium. We specifically booked the aquarium package for the convenience and value. This was not the case. The package we received was for early booking discounts. The front desk staff was not helpful at all. We were treated like second class citizens and pretty much brushed off. I asked to speak to a manager and was told one was not available. How Convenient. The web site said there was complimentary breakfast. This was a false statement. Again the staff was not helpful. The only highlight was the hostess and waiter in the restaurant. They were extremely friendly and helpful. I would never recommend this hotel. It put a damper on what was supposed to be a fun and memorable family weekend. July 29, 2014
Rated 3.0 out of 5.0 by All Service I would expect, with all the stiff competition in the area, that this hotels upkeep would be better. The staff does a fantastic job of trying to overcome these obstacles though and are to be commended. July 29, 2014
Rated 4.0 out of 5.0 by Wonderful Experience The staff and service was extremely courteous and helpful. Hotel was clean and well maintained. Good experience for all of us. Thank you. July 29, 2014
Rated 5.0 out of 5.0 by Great Customer Sevices Everything was good and the staff catered to needs and issues. July 28, 2014
Rated 3.0 out of 5.0 by Economical Overall an okay stay. Nice staff and family friendly. On the negative side, untidy bathroom and lumpy pillows.... bring your own. July 27, 2014
Rated 5.0 out of 5.0 by Great Location for Atlanta Visit We enjoyed our stay at the Holiday Inn, Centennial Park. The staff were courteous and responsive; the valet parking was excellent. The atmosphere of the hotel is very nice and we felt safe and comfortable. We would definitely come there again. July 27, 2014
Rated 4.0 out of 5.0 by Friendly staff Great place to stay in Atlanta. Friendly staff and clean rooms. Within walking distance of many attractions and places to eat. Would visit again if ever in Atlanta again. July 25, 2014
Rated 5.0 out of 5.0 by Great front desk staff and dining room attendants! We were greeted pleasantly and made to feel right at home. Excellent front desk staff. Staff during breakfast was very friendly and outgoing. High quality breakfast to start the day off right. A bit pricey as most hotel breakfast places are. July 24, 2014
Rated 4.0 out of 5.0 by Trip to Market 2014 We always stay with you and this year our rate was much higher. that alone will make us look at other hotels in comparison for next year. All else was about what we expected. I give you a B or B+. July 24, 2014
Rated 5.0 out of 5.0 by Great Room Everything was wonderful and we very much enjoyed our stay in this hotel. July 23, 2014
Rated 5.0 out of 5.0 by Friendly staff Staff friendly and helpful. Area felt safe. Was not aware breakfast was NOT included in our stay, which is a bit higher than we expected. Was not aware we would pay an additional $10 for parking; no choice in the matter. July 22, 2014
Rated 4.0 out of 5.0 by Great staff and location; maintenance needs to improve Stayed there for six nights on a business trip. The staff was very friendly and helpful. Transferred out of my first room, which had an A/C unit that sounded like a cement mixer and bathroom faucet that was not secured to the counter top. My next room was better, but peeling wallpaper was evident. This hotel is in a great location, but the deferred maintenance is showing on the old girl. Although in need of repairs, the facility was clean. July 21, 2014
Rated 3.0 out of 5.0 by Staff Front desk staff and dining staff were all exceptional, so friendly and helpful and any way. When leaving the car was brought to us and no one even offered to help load it, I had recently had knee surgery and could not help, we had a huge cart full of bags that we loaded ourselves. No one even offered so I kept my tip! Your dining staff is just wonderful as well as front desk. July 21, 2014
Rated 5.0 out of 5.0 by Very Friendly Staff - Convenient Location I was in town for conference. The hotel staff was very friendly and helpful. The room was clean, roomy and the air conditioning worked well. I loved the view of the Atlanta Ferris Wheel from my room. The desk had plenty of outlets for all my computer needs and the wifi was FREE and very reliable. July 17, 2014
Rated 1.0 out of 5.0 by Avoid this hotel - stay else where Day 1 - AC went out in the middle of the night Arrived to the room which had not been vacuumed. Day 2 - Replaced AC unit early AM - Left a trail of dirt including toothpicks, candy wrappers and various items hidden in the AC unit. No vacuum upon arriving back to my room. Day 3 - Had to request a vacuum.. Not sure why? Upon coming back to my room, half the power in my room was off. No desk lamp to work at, or charge my laptop. Bathroom is disgusting! Black, red mildew everywhere. Internet very spotty. Works great when connected. Room's telephone nonfunctioning, and hallway phone not connected to the wall. Had to go downstairs to complain. Chairs in the room stained. VERY DIRTY, DIRTY, DIRTY room. July 16, 2014
Rated 1.0 out of 5.0 by Poor Accommodations The accommodations were unsatisfactory. I would not recommend this hotel to anyone. July 16, 2014
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