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Rated 4.0 out of 5 by 157 reviewers.
Rated 5.0 out of 5.0 by Great location, excellent staff Great location. Professional & accomidating staff. Would recommend. March 23, 2014
Rated 4.0 out of 5.0 by Great value- weird location Much nicer than I expected- I loved my room-- was surrounded by loud kids and their families tho--otherwise it's a great hotel for the price March 18, 2014
Rated 5.0 out of 5.0 by Great morning coffee and sports bar Stayed two nights. Found the food to be great in the sports bar and grill. Breakfast was also great in the restaurant. March 13, 2014
Rated 5.0 out of 5.0 by Vacation fulfilled I put my son and family up here and they both said it was the first time in years they felt they had a vacation. It was wonderful and I will not hesitate like in the past to use this property again. The only down thing is it is very tricky to get to. I had to take my son there as I live up the street and if I had a nickel for every person who has stopped me and asked directions..I would be rich!! March 7, 2014
Rated 1.0 out of 5.0 by Great hotel don't stay in room 249 Hotel itself could not ask for anything better. My bad luck was I stayed in room 249. Which had a adjoining room with no number. My guess is this room is used by staff. At night I thought seine was coming into my room. Could here everything going on. Running water loud tv. Would not advise anyone to use room 249 had a rough sat due to lack of sleep. February 25, 2014
Rated 3.0 out of 5.0 by Clean and Comfortable This holiday inn does not offer the level of service that a holiday inn express does! Although the rooms were clean and comfortable we prefer a room with more conveniences. No Microwave, Fridge, or Continental Breakfast we left feeling "uninspired". The staff was aloof, felt like we were being spoken "down to". The Restraunt had a good menu, but food was cold and pricey. The evening offering was popcorn and flavored water- I prefer coffee and cookies. I think next time I will book at the "Express"- they are more my kind of people. February 3, 2014
Rated 4.0 out of 5.0 by Warm Welcome We needed a temporary home - a place to stay between the time the movers packed all our worldly possessions in a van a drove off and signing documents to finalize a home sale. What a great choice! It was in our same neighborhood and easy to find. Beautiful environment, comfortable clean rooms and breakfast was pretty darn good even for these foodies. Staff was friendly throughout. We'd just hung up the phone to report a leak in the bathroom when maintenance knocked at the door. Good rates, too. Thanks to this great experience, we stayed at a Holiday Inn every night we stopped as we drove to our new home. February 1, 2014
Rated 5.0 out of 5.0 by Great staff! The staff here is wonderful! Because of a glitch with the IHG website there was an issue with my reservation. Both the clerk and manager were nice, understanding and went the extra mile to clear up the situation. I stayed here with my daughter and grandson so we could use the pool. It was a great time! We will return! January 15, 2014
Rated 5.0 out of 5.0 by The staff the desk staff Jordan and Josh were very helpful and friendly, made you feel at home. Callie the waitres at breakfast did and outstanding job. Thank you all January 14, 2014
Rated 2.0 out of 5.0 by Warm indoor pool during winter with outdated rooms I booked room because of the heated indoor pool. Kids loved the pool but hot tub was broken. Rooms were a lot less to be desired. Full size beds instead of queens were small and uncomfortable. Popcorn ceilings and torn shower curtain. Shower did have good water pressure. Air conditioner was noisy and loud. Housekeeping barged into our room at 8:45am even though check out wasn't until 12:00 noon. No complementary breakfast. January 3, 2014
Rated 4.0 out of 5.0 by Broken Hot Tub I enjoyed our stay. Everyone was friendly and attentive. I booked this hotel because of the indoor pool and hot tub. I was extremely disappointed to find that it was broken during our entire stay. The awkward layout of the indoor pool makes it difficult to stay warm when you get out (especially young children). Overall, it was a good stay. We live in SA and visit Austin often. I would stay there for future visits if everything was in working order. January 1, 2014
Rated 4.0 out of 5.0 by Great stay as always We always stay @ H.I. Northwest when traveling to Austin on business. ( we average 2 nights/month) . This was the first time we have had three persons to a room, and the 2 double beds were just too small for people accustomed to king size . Otherwise; another wonderful overnight in Austin. December 30, 2013
Rated 5.0 out of 5.0 by Above and Beyond I went to the market place looking to buy some cough drops. When I didn't see any, I asked the front desk person. She told me you didn't carry them. And the next thing I know, there is a knock on my room door, and a staff person had gone to the drug store and purchased some for me. To top it off, he refused to take money for them. That is what I call service! I hope to stay here each time I come to visit my children, grandchildren and now, great-grandchildren. Thank you for making our stay a good one. December 15, 2013
Rated 4.0 out of 5.0 by Great service Friendly staff, clean room, clean bed, a little firm for my taste. Super soft pillows. Huge atrium space available for large events. December 3, 2013
Rated 4.0 out of 5.0 by Breakfast We paid for the rate that included breakfast...the Buffet was limited but the bacon was crisp ,the service pleasant,etc....however...I believe I read the breakfast was custom cooked...not true it was a short buffet...scrambled eggs,bacon,hot cakes,fruit,orange juice...maybe abit more,but no menu,no grapefruit juice, no bagels and cream cheese,that I recall...also,there was no price mentioned anywhere...we had a voucher which put a $20 limit on the two of us,which was apparently sufficient ,but I first got a bill for $12 plus each,which would not have worked,but the waitress said she forgot we had a voucher...all of this seems inconsistent withe the advertised rate..the room was fine,everything worked,the check in pleasant,etc. December 1, 2013
Rated 2.0 out of 5.0 by Average to below average I expected more from this hotel. I've visited a lot of the new Holiday Inns and they are great hotels. I expected this hotel to be similar. My room appeared to have been updated, but once I stepped into the restroom I was not sure that was the case. There was also the scent of smoke in the restroom only. Front desk staff was very friendly and accommodating. Restaurant and sports bar staff were okay. November 10, 2013
Rated 1.0 out of 5.0 by Lack of Shuttle Service I feel that I was deceived into booking at this hotel. I called the front desk on 11/01 to inqury about shuttle service. I made three calls, and placed on hold for two - and forgotten. On the third try I spoke to a young lady and asked about the shuttle - she stated that they had one, though she did not have the schedule. She advised that once I checked in on Saturday - it would be provided. We checked in on Saturday only to be told that the hotel did not have a shuttle. I explained the conversation I had the previous night with the clerk and asked to be provided with the name of the young lady. Monica was at the front desk on saturday she would not provide the name but explained that she was the "boss" and would speak to the young lady. I asked again - and she stated she needed to know the time frame - I shoed her my cell phone, which reflected the time and number - for all three calls. Again - would not provide. Very disappointed with my stay and the lack of professionalism of the staff. November 7, 2013
Rated 5.0 out of 5.0 by Great! No complaints here, beds were very comfy and the room was super clean. November 1, 2013
Rated 5.0 out of 5.0 by Closest Hotel to St. Edwards Professional Educational Center This is my third stay at Holiday Inn Arboretum. It is very conveniently close to St. Edwards Professional Educational Center. The check-in and check-out process is always swift, and the rooms are clean and quiet. October 30, 2013
Rated 2.0 out of 5.0 by Not worth the money~ Thinking this was an "up-scale" choice in the area, we booked. The price was a bit high, but in considering the amenities as well as the brand name, we felt comfortable. .... At first. I own a cleaning company, so I notice the details. Tops of headboard beds were covered in dust, table tops were dusty, so much so that when I put a black shirt down, it ended up looking like a dust rag. The bed was more of a "bowl" then a bed & you could hear the coils creak every time you moved. There was a horrible smell in the hall ways, bad enough to run & hold our breath while passing through. Excited to hit the hot tub (which looks nothing like the picture) we were promptly met w/the overwhelming smell of chlorine. It burnt our eye's so bad we had to leave the area. Breakfast is a joke! SAVE YOUR MONEY & go some place else! $2.50 for coffee @ the table, served up w/a side of horrid attitude & cold eggs. Free coffee in the lobby! Over priced, under cleaned, needs updating, new beds & customer service in the dining room is beyond poor! We promptly decided @ breakfast Saturday morning that we would not be returning Sunday, even though we had paid for it. The front desk refunded the next morning breakfast. When we explained of our lack of service & disappointment of our accommodations, the front desk clerk simply smiled & said "okay, will there be anything else"? If your that dense in getting what is being displayed to you, then NO, there is nothing else you would be able to do! Needless to say, will not pay to stay here again! October 23, 2013
Rated 4.0 out of 5.0 by Home For A Week When I arrived The front desk clerk was not welcoming. She just stood and stared offered no assistance with bags/luggage. I had just flown in from Australia To san Antonio picked up a vehicle and driven to Austin I was tired exhausted and just wanted a hot shower and a cup of hot tea. The clerk did not tell me what was available at this time 7.10pm. Did not offer any assistance on where to go. Handed me this little packet and told me my room number. I got to my room No kettle for tea no tea bags. I went back down stairs and asked for a tea bag and was told "I don't have any" I asked was there somewhere I could get one? She Replied "NO" You could try going to the bar. That's not my job" I went back to the room and thought I would have a shower. No hot water. Wow wonderful. I went back down and asked. This same receptionist answered just" leave it run for about 30 mins go for a walk or eat and when you come back it will be hot." That's great for the drought I thought to myself . Hungry and tired I went to bed. The room was freezing. The next morning I got up and went downstairs the service was totally different "good morning breakfast is in the restaurant come this way" Cassandra tended to me every morning she was exceptional, polite and her appearance was very professional. This girl couldn't do enough for you. I went to work very happy. I come home and the other girl was back. I asked for an extra blanket and she replied" Im not housekeeping." I asked where could I get one. She shrugged her shoulders and told me to adjust my air conditioner in my room. In the evening the second evening a house keeper told me food was available in the Bar and grill. I went there and the gentleman was awesome. Explained how things worked gave me a menu and asked did I have any questions. He even got the blanket for me when I told him about the situation. Each night he was impeccable very attentive to our groups needs and very polite. I got sick on the third day and he arranged for food to be sent to me in takeaway containers when my group told him I was unwell. That's wonderful. The rest of the stay mornings and evenings were great service big smiles and the best service its just a shame about the one afternoon clerk. I would highly recomemend this place to others and am going back for another week. Thank you to the employess who provide quality customer service they made up for the one whom didn't . October 14, 2013
Rated 5.0 out of 5.0 by My favorite hotel I travel a lot and I always stay at this hotel in Austin. The staff remembered me the second time I came in and acted like I was a regular. I am now. I always get five star service. The food is great and the rooms are very nice. Everything is here that you need including a bar and restaurant. The food is great. It's close to all the retail and also to any major roads you might need. October 13, 2013
Rated 4.0 out of 5.0 by nice staff, kitchen lacking Hotel can be awkward to get to -- hard to see if coming from any direction other than West. Front desk staff, housekeeping and wait staff at breakfast were very nice, though dining manager was a bit gruff. Room was clean and comfortable, though I could hear the people in the next room talking at 6am.... The only problem was that the kitchen was very poorly staffed. We waited a half hour for our breakfast and there were only 15 people in the dining area at the time, including our party of 6. Some food was very good, though they couldn't scare up a single banana (the waitress said they were all "rotten"), and one guest said the sausage was too greasy to eat. Omlettes were very good. And with just these 15 people, the manager came and took menus from us to give to others -- what, more than half the tables were empty but they didn't have enough menus?! Our waitress was very apologetic, and polite. October 9, 2013
Rated 3.0 out of 5.0 by I thought IHG was going to upgrade the HI brand I love HI Express and made the mistake of listening to the marketing campaign of IHG that says they are upgrading the HI Brand. HI Express is always consistent. HI was tired and still is. I received a "free drink" card for my elite status when I checked in but, guess what, the self-advertised, "Best Sports Bar in Austin" was closed before 9PM. After a long day on the road I was looking forward to a night cap. Also, I was not offered a room upgrade, even though the parking lot was half empty. I should have stuck with HI Express. September 29, 2013
Rated 4.0 out of 5.0 by A nice place to stay.... But, it's just that - nice. The room was clean and the staff were very professional and friendly. The room was a little bit outdated and the sink wouldn't drain. Some of the lights were out and the room we had over looked the indoor pool - poor placement of the pool and banquet rooms. Outside our window (facing the inside of the hotel - above reservations was the banquet room and overlooking the indoor pool) was a wedding party and in the morning was the morning café. Just odd placement. The room was clean and large, but not kept up to date. - also - the parking lot was extremely difficult to navigate from the highway - went through residential neighborhood. September 25, 2013
Rated 3.0 out of 5.0 by Nice hotel and comfortable room Very nice hotel and a very comfortable room. Access to the hotel is not the easiest but that was a minor issue. The only other con was the lack of sound insulation between adjacent rooms. Very noisy. September 25, 2013
Rated 4.0 out of 5.0 by Best bed EVER I stayed two nights and chose a room with two double beds because a friend was joining me driving in from San Antonio. I am from Houston. The hotel was difficult to find (I lived in Austin for 10 years and still got lost). The front desk was cordial and the room was very nice (view of the freeway but I got used to it). After my friend left I was going to change to a king room, but couldn't do it because the beds were SOOOOO comfortable!!! Nice place to stay especially the beds! The bar food was AWFUL...had to send the spinach dip back and the wine was pretty bad as well. A few glasses of wine and nachos ended up costing over $45,00 oh well it's a hotel. September 23, 2013
Rated 5.0 out of 5.0 by Comfortable bed and good service We loved the swimming pool! The afternoon fruit water and popcorn and the morning coffee is very nice. September 16, 2013
Rated 5.0 out of 5.0 by Great for business travel I stayed here on business travel. The hotel can be a bit confusing to find for first-timers; it can be seen from the highway but you cannot get to it directly from the highway access road! Once you figure out the side roads and get to the hotel, it's a great experience. Comfortable room (I had a king bed with a large armchair and a desk), fresh and clean linens, clean bathroom, and daily/timely house keeping service. About the only complaint I have is with the towels -- some were stiff and one of the hand-towels had a yellow stain; thankfully there were three sets, and the next house keeping service replaced them with fresh/soft ones (as I placed them on the floor to launder). Only self-parking is available, but there is ample parking and it is close to the main entrance. I did not have a chance to eat at the "Legends" restaurant, although a colleague recommended to eat there. Perhaps I will next stay! September 9, 2013
Rated 2.0 out of 5.0 by not impressed It was a Holiday Inn so the room was comfortable and clean. The only person on staff that seemed to know what he was doing or cared about his job was Art. Although the breakfast was decent, the waitress forgot part of my meal, and we gave up on waiting for her to bring us coffee. We went and got the carafe ourselves. The experience was mediocre at best and we won't be staying here again. I wouldn't recommend staying here when there are plenty of similar priced hotels in the area. September 9, 2013
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