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Rated 3.7 out of 5 by 160 reviewers.
Rated 3.0 out of 5.0 by Nice clean property but front desk staff not friendly SIGNAGE !!!! The signage for the property is terrible! We were coming up from Portland and when we saw the sign for HOLIDAY INN we pulled in. The building looked strange so we parked and walked in- we could not find a checkin desk and finally decided there must be another area somewhere else to checkin. BTW, one couple had the exact same issue as we did only they had unpacked their bags and were lugging them up and down the halls looking for the checkin desk! As we drove around the corner of the property, we saw a much more 'normal' area to checkin. When I went to the desk, I asked if they had any other guests mention the signage and the problems? I was immediately told 'no one had complained about it previously'. The clerk offered to 'upgrade????" me for my problems to an ocean view with two double beds- from my King suite to a double/double- an upgrade? I politely told her I would stay where I was. Later that evening as we left to find dinner, when we walked past the front desk, another couple was complaining about the signage. I heard the same lady tell them there was a sign pointing to the "LOBBY" on the other side where we also had previously tried to find the lobby. The clerk had made me feel I was a "COMPLAINER" and the only one who ever mentioned this- gosh, this was #3 (including me) in less than a hour! I did not like how I was treated and made to feel so stupid. We did look the next morning- there is a sign which is maybe 2 feet off the ground and the sign sits in front of a parking spot- the car parked there clearly totally blocked view of the signage. October 13, 2012
Rated 4.0 out of 5.0 by Very nice room with view of harbor. Can't recommend dining experience We were there the first week in October. We had planned to eat dinner the first night in one of two dining areas preferaby the Lobster Restaurant. Because of being fully booked due to Bus Tour Groups, the only seat left was in the bar area. There was not enough staff available - our waiter was serving others in various areas plus tending the Bar. We were seated in the Italian Restaurant and the food was not good. The waiter was doing the best he could under the circumstances. In retrospect the chef really needed help! Fortunately, there are many good restaurants in Bar Harbor. The hotel is very nice, comfortable and right on the Harbor -- all good except for the food and shortage of food servers. October 11, 2012
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