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Rated 4.6 out of 5 by 278 reviewers.
Rated 5.0 out of 5.0 by Pleasantly Surprised We selected this hotel because a billboard let us know there was a restaurant on site. We liked the hotel quite a bit and will stay there whenever we pass through West Virginia. The dinner in the restaurant was extremely good! We highly recommend it. Breakfast was okay. The room was very clean. Must-haves for me: the shower curtain rod was curved (thanks!), there were four big, fluffy towels (thanks!), and lots of bed pillows (thanks!). The HVAC let us sleep. It wasn't too noisy and the room stayed cool on a hot night. We did not use the pool or the fitness center, but both looked very nice. The staff are cheerful and helpful. If I had to complain, it is hard to get the shampoo and conditioner out of the tiny bottles. My other personal pet peeve is plastic drinking glasses and cardboard coffee cups. I strongly prefer glass and china. The Wi-Fi was a little slow, but it still worked. All in all, a very nice stay. May 30, 2015
Rated 2.0 out of 5.0 by Deliberate Lies A pastor arranged a room for me during my speaking engagement in Huntington. I signed up for Shuttle pickup from the airport and told it would take about 24 minutes and was free. My wait on arrival was three hours. Each time I called the desk, I was given a different answer for the delay: 1) they couldn't find my request 2) rain 3) heavy traffic 4) car accident 5) driver stopped by police because of tags. Staff finally asked me not to call again--that they would call me when they checked on where the driver was. They never called me at any time. Airport staff were concerned since I was in a wheel chair waiting. When the driver arrived he said he had only been told to pick me up 30 minutes before and came straight to the airport. He said there was no accident and tags were fine. Upon arrival, I asked the staff why there was a difference in the reports, the staff member said that the driver was too embarrassed to talk about the police and didn't know why the driver was so late. I never received an apology from any staff. May 29, 2015
Rated 5.0 out of 5.0 by great Great facility. Really enjoyed my stay. Staff was excellent. Room was very clean May 25, 2015
Rated 5.0 out of 5.0 by Great service and friendly staff The staff was very friendly and accommodating. The hotel is close to the mall and provided shuttle service. May 22, 2015
Rated 5.0 out of 5.0 by loved it enjoyed the hotel so we could enjoy our son's graduation; meals were great and accommodations were excellent May 20, 2015
Rated 5.0 out of 5.0 by Great room,comfortable and service w/ amenities please sign me up for IHC membership,visit was for my sons wedding and graduation from Marshall School of Medicine as a Emergency Room Doctor and to attend his wedding on the 10th of May. I like the room but it had slow internet and no curtains to block the light May 17, 2015
Rated 5.0 out of 5.0 by Stay Was very happy with stay. I think the beds were very comfy, and the room appeared very clean. I would like to recommend extra washcloths as well as more electrical outlets throughout the room. May 13, 2015
Rated 5.0 out of 5.0 by Just Right From the start, this hotel was just right. Wide drive-up to front door. Safe, well lighted parking. Fast, smart staff at front desk. Fast, large, and quiet elevators. Easy access room. Keys worked the first time. Places to set things down, and plug-ins for gadgets. Clean, and clean-smelling room with white sheets, and white covers. Curtains that close off outside light. Quiet air conditioning. Well stocked and well-lighted bathroom with good tasting water and good ventilation. No fuss shower, and fast internet. Comfortable pillows, and beds that were just right. The TV channels chaged without delay, and the coffee was good. Staff at the breakfast was smart, attentive, and quick. The food was good. Lobby chairs were very comfortable leather. Lobby bathroom was perfect, and was not for only one. The lobby floor was being mopped when We left. Checkout was not needed because my bill was done correctly. Only minor issue: water pressue in bathroom faucet so strong, it blasts the cup out of your hand. No biggie. May 11, 2015
  • 2015-06-02T12:11:43.620-05:00
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