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Rated 4.7 out of 5 by 178 reviewers.
Rated 5.0 out of 5.0 by Great Hotel This was not my first time to stay in this hotel. I have always found it to be clean, comfortable, and well decorated. The hotel staff, both front desk staff and cleaning ladies, were friendly and helpful. There was little outside noise, which is important to me. The only negative thing I have to say about this hotel is that I did not enjoy the pillows. June 26, 2014
Rated 5.0 out of 5.0 by Great service and quiet rooms Only stayed one night but was a pleasant stay. Friendly staff and easy check in. Easy parking close to the hotel. June 23, 2014
Rated 5.0 out of 5.0 by Excellent Room for Excellent Price We had an extremely pleasant staying experience for our business trip! We were able to use the pool which was nice, plenty of towels and bathroom amenities! The beds, sheets and pillows were comfortable and I slept just like I was at home (maybe even a little better!) I wish there would be more outlets closer to the beds, as I use my cell phone for an alarm and the alarm that they had only had a port for apple products! That is really my only complaint! Also, there was complimentary breakfast available, muffins, and fresh fruit with coffee/tea, but it would have been nice if a little bit more would have been available. However, there was a breakfast buffet available to purchase for $8.99, but I did not feel that it was necessary to purchase it for that price! Thank you for the wonderful stay! June 23, 2014
Rated 5.0 out of 5.0 by Overall great experiance One of the most pleasant and friendly hotels I've stayed at in years. Very clean and impeccable appearance both in the lobby and room. Spacious rooms with ample lighting. June 19, 2014
Rated 4.0 out of 5.0 by Quiet, comfortable room Good location, easy access from the interstate for traveling thru. Not a lot of restaurants in the area for dinner, and no sidewalks, so you're driving everywhere, even a block or two. June 17, 2014
Rated 4.0 out of 5.0 by Power Tour Visit Hotel was everything expected. However, staff was unprepared for the volume of the group. June 16, 2014
Rated 5.0 out of 5.0 by NY Traveler The staff was very joyful and attentive upon arrival and departure. The breakfast selection was as good as many i have had. Overall very nice lodging. June 15, 2014
Rated 5.0 out of 5.0 by Good for Business Excellent hotel for business. Staff recovered my flash drive a few days after I checked out and held it until my next stay. Lots of quality restaurants nearby and in Huntington. June 11, 2014
Rated 5.0 out of 5.0 by Great Night's Sleep Cannot recommend this hotel enough. Clean, well-appointed and secure. Only stayed one night while traveling through, but always stay here. No negative surprises, ever -- just good friendly service and a refreshing night's sleep. June 11, 2014
Rated 5.0 out of 5.0 by Very nice hotel but misleading "complimentary breakfast" We booked this hotel for a soccer tournament and booked a block for several teams. We try to choose hotels that have complimentary breakfast. We were told this hotel had a complimentary breakfast. The complimentary breakfast was actually a small area with coffee and a bowl of fruit and sometimes muffins. When we have stayed at Holiday Inn's in the past, the complimentary breakfast was the same as what this hotel charged $9 for. I would stay in this hotel again but I just found this part to be misleading. June 4, 2014
Rated 5.0 out of 5.0 by Great Environment and Good Value Location is miticulously clean, staff is very warm and friendly, especially the bartender and night manager, Mr. Ciccalello (?). Would recommend to friends and family. May 20, 2014
Rated 5.0 out of 5.0 by Great hotel! Clean and friendly. Great pillows! I know that's not a big thing but it is when you want a good night's sleep. I'm sure the food and drink is good too but I ALWAYS get a burger from Fat Patty's - right up the street. May 19, 2014
Rated 5.0 out of 5.0 by Great location and comfortable rooms Great hotel and wonderful staff. New location for my business travels and will contiue to stay here each time. Beautiful lobby area and a wonderful breakfast. May 19, 2014
Rated 4.0 out of 5.0 by Have stayed multiple times We have stayed at this hotel multiple times and have had a pleasant experience This time....however......there was an extremely large amount of hair on the bathroom floor, sorta makes me wonder if the linens were changed. Not all days are good days......all is forgiven and thank you for letting us stay once again with you. May 14, 2014
Rated 5.0 out of 5.0 by Great Room and Stay Comfortable room, reasonable price, staff was excellent. Facility has restaurant and bar for patrons' convenience. Continental breakfast was good for those on the go. Lots of nice restaurants nearby too. April 27, 2014
Rated 5.0 out of 5.0 by Relaxing Night We stayed at this hotel two weeks earlier on our way to Williamsburg VA and the Outer Banks in NC. We had such a great experience the first time we decided to stay here as well on our return trip. After driving for nearly 9 hours, we were ready to relax. We used the hot tub and pool which were great, had dinner and settled in for a quiet night. The room was spotless and the bed and pillows were very comfortable. We never would have known there were two floors taken up by a baseball team if the front desk staff hadn't mentioned it to us. Thanks for putting us on the floor above them... very quiet! April 22, 2014
Rated 4.0 out of 5.0 by Better Value at Other Nearby HIE Bathroom had a musty odor. Got a discount through corporate account but had to pay for breakfast. Breakfast was awesome though. Holiday Inn Express in Teays Valley was more modern, close in price, and had free breakfast. April 19, 2014
Rated 5.0 out of 5.0 by Excellent Holiday Inn Hotel We only stayed one night but enjoyed and relaxed our stay after a long drive. The hotel had excellent customer service and great Wi-Fi both in the room and the lobby. We'll definitely return to stay at this Holiday Inn. April 9, 2014
Rated 5.0 out of 5.0 by good experience Have stayed here many times - staff always very pleasant and accommodating - rooms clean and comfortable - hot breakfast good value - close to large mall with many shops and restaurants. March 23, 2014
Rated 5.0 out of 5.0 by Linneweh visit This is the best HIExpress I have been to! Tara, the person at the desk was wonderful and most helpful, too! Couldn't have asked for a nicer stay. Would return in a flash! March 21, 2014
Rated 5.0 out of 5.0 by Very Nice! Always enjoy my stay here even if there was a convention going on that had 4 of the 5 floors. They kept normal visitors on 5th floor and was very quiet. February 26, 2014
Rated 5.0 out of 5.0 by A+ Service I have stayed at this location for several months now off and on for training. The staff are so friendly and willing to help in any way. I like to drink coffee in the evening after arriving and one of the staff made a fresh pot for me. He went out of his way to accomodate me. Some people have a gift or talent for working with the public. Dominque, Jacob and the other young man, I believe his name is RalpheI, or something like that, are these type of people. They are the ones that make the first impression when walking through the doors. I highly recommend this hotel to anyone coming to the area for business or pleasure. You won't be disappointed. The rooms are clean, beds are comfortable and the pillows are great. Just a wonderful place to stay. February 25, 2014
Rated 5.0 out of 5.0 by Great Service We always enjoy our stay here! Hats off to Jacob at the front desk, always pleasant and helpful. Wish the pool/hot tub stayed open until 11:00 at least. Other than that, wouldn't change a thing! :) February 14, 2014
Rated 5.0 out of 5.0 by Great Escape The hotel and staff are exceptional. We had plans to be in the Huntington/Barboursville area for the weekend (but planed on day trips). After American Water - West Virginia informed the public about the water contamination in Charleston and the surrounding area - my wife, daughter and I decided to get out of the Charleston area. The hotel looks to be relatively new. The staff greeted us better than family. The room was extremely comfortable and clean. The buffet wasn't suppose to open until 6:30am (we had to leave by 6:30am) - we walked up at 6:10am and they had everything prepared, fed us and sent us on our way by 6:30am. The restaurant staff were extremely polite and courteous. It was a short stay - moved to the Holiday Inn/ Downtown Huntington Saturday morning for the next two days. But, I definitely will stay here in the future. January 15, 2014
Rated 5.0 out of 5.0 by Best hotel in area This is the best and clean hotel in the area. I always stay at this location when i go to Huntington West Virginia. January 12, 2014
Rated 5.0 out of 5.0 by few things needed Our room that was promised to us was not available for us when we arrived as promised that it would be by a young Lady named I think Macy or Marcy not for sure. a young man named Raphy helped us out so much and was able to get the room we wanted originally. he done an outstanding job. Room Service should check back with the guest to make sure the food was alright. And Not enough trash cans in the Suites. Jacob was especially nice and he too does a great job. The rooms are spotless. The water pressure however is awful. Over all we will gladly make plans to stay again at this property. I would really make sure front desk would not make promises to people and then not even try to make them reality I mean not even a note in our folio as to our request so I say Poor Job to the Young Lady, She needs to make sure job selection. January 3, 2014
Rated 4.0 out of 5.0 by staff is awesome.. We stay at this hotel several times a year when traveling back and forth to Virginia and have always found the staff and hotel to be great. Our last stay was not the best..not due to the property or staff but due to a little dog next door who decided to whine and bark at early hours of the morn. When checking out I mentioned it to the staff and they were unaware that a pet was in the room next to us. They apologized for the inconvenience and offered us breakfast.i believe they were truly sincere but by this time I just wanted to get on the road.thanks to HI for the offering...and we will be back..hopefully for a better nights rest with no whining dogs next door. January 1, 2014
Rated 4.0 out of 5.0 by Was allowed to bring our pet! The staff was super helpful and friendly. The room was well maintained and spacious. There is an eatery on site, but we had a room with a kitchenette so we had our own food with us. We are so very grateful we were allowed to bring our pet with us. It means a lot to have our furry friend be allowed to come traveling. Paying the extra fee was well worth it to us. We could not have had our holiday visit if the pet was not allowed to stay as well. The indoor pool was a big hit with everyone. The only one weird thing about our stay was the maintenance guy showed up to check the air filter on the heating system. I think this should be done when the room was vacated not when customers are present. It was very annoying. Other than this incident, the staff was very professional and accommodating. We enjoyed our visit to your establishment very much and will plan on staying for future visits. January 1, 2014
Rated 5.0 out of 5.0 by Best choice in the area Clean, friendly, good breakfast (great crisp bacon) and very nice comfortable room and couch. Great price for the luxury. December 27, 2013
Rated 5.0 out of 5.0 by Dec. 17 & 18 Stay + Friendly and Professional Staff. + Overall Very Clean. + Nice Room and Quiet. + Excellent Location and Convenient. - Need to reserve specific floors and / or rooms that are "Pet Free". - Restaurant continues to be an ongoing disappointment. December 22, 2013
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